TOURS & EXPERIENCES
How do top tour operators turn complex itineraries into five-star reviews?
Calisto Pro runs the whole departure in one place: the seats every channel sells, the guide and the van, the pickups, the waivers and the check-in, then the review and the rebooking after it.
Calisto Pro
One operating system for tour operations
Calisto Pro is the software that runs a tour company, from the booking at 11 PM to the drawer closed at night: your whole tour company in one place, shared with your guides, your drivers and the office, backed up, and open from anywhere.
Every Channel, One Seat Count
GetYourGuide, Viator, your website and the hotel desks sell the same seats, and each channel's cut is on the report.
Paid Into Your Own Account
Every booking on your own gateway, each reseller's share earned when the tour runs, every settlement matched.
Trusted Before They Pay
Every review answered in one place, the day's photos on every network, and the family back for a second tour.
Guides Qualified to Lead
Languages and credentials on the roster, training on their phones, and the morning checks recorded.
The Morning, Decided
The minimum decided once, the weather call made for the window, and the pickups in road order.
Your Own App
Your app in the App Store and Google Play: the meeting point, the pickup and what to bring.
One Scan at the Dock
Check-in on the guide's phone without signal, every waiver signed, every vest counted back.
Seats, Charters & Hires
The same boats and kayaks sold as seats, to one group, or by the hour, never twice at once.
Groups & Company Outings
The outing quoted from your tours and signed, the school group held on its seats.
Every City, One Standard
Checks and briefings written once and arriving locked at every base.
Calisto Experiences + Sync + Sites
Every channel sells the same seats. The next guest books with you.
Calisto Experiences holds one seat count for every door. Calisto Sync connects GetYourGuide, Viator and Klook to it, Calisto Sites puts Book a Tour on your own website, and every report shows each channel's cut.
SEATS 2027.xlsx · matched by handSea Caves 09:30GYG 3Viator 2?Sunset cruiseWeb 6Hotel desk ??Food WalkKlook 1Web 4
From a channel · MondayYour commission rate is changing to 30%.Two hotel desks booked by phone, and nobody has counted them in yet
23:04 · Sofia Martins · Bookings23:10 · Sea Caves Boat Tour · tomorrow 09:30Sunset Dolphin Cruise · tomorrow 18:30 · one seat countAt the desk · a WhatsApp from a coupleAna Ribeiro · Reports · this weekFrom ViatorBooked directOne seat leftFull on every doorNothing retypedNet of each channel's cut
Viator · Sunset Dolphin Cruise · 2 adultsBooked 23:04 · on the one count18 of 20
Tomorrow's departures · every door reads the same count
Sea Caves Boat Tour09:30 · Marina, Dock B7 of 12
Old Town Food Walk11:00 · Old Town Square9 of 14
Sea Kayak Lesson15:00 · Praia do Camilo6 of 10
Sea Caves Boat Tour · 09:30Marina, Dock B10 of 12
Marta Fernández · party of 4From Google · Maré's own website · Maré's guest€105 · paid
PickupHotel Strip, Main Bus Stop · 08:45
WaiverSigned before payment
ConfirmationIn Spanish, as she booked
marelagos.pt · Book a TourSea Caves Boat TourTomorrow · 09:30Adult · 2€70Child · 1€20Baby on a lapNo seatPhoto Pack€15PickupHotel Strip · 08:45Pay €105
Your website1 seat leftFullViator1 seat leftFullGetYourGuide1 seat leftFullKlook1 seat leftFullHotel Mar Azul desk1 seat leftFull
Carla · Hotel Mar Azul desk · code MARAZULSunset Dolphin Cruise · 1 adult · €55
Hotel Mar Azul desk · booked 23:20Carla's code · her 10% share on the booking20 of 20
GetYourGuide · 23:21 · the same seatRefused · the departure reads full on every doorFull
WhatsApp · 09:12Two of us for the caves tomorrow? My wife is 67.
Sofia · Maré Lagos AdventuresBooked: 09:30, Marina, Dock B.
Adult · 1Customer type · its own price€35
Senior · 1Customer type · its own price€30
Sea Caves Boat Tour · 09:30The same departure as every other door12 of 12
DoorSoldIts cutNet
Your website · direct€4,820€0€4,820
Viator€3,150−€788€2,362
GetYourGuide€2,640−€792€1,848
Hotel Mar Azul desk€1,120−€112€1,008
By tour and by hourSea Caves at 09:30 sells most through the websiteEvery guest kept as Maré's
Calisto Payments + Ledger + Experiences
Paid when the guest books. Every cut known before the tour runs.
Calisto Payments takes each booking on your own gateway into your own account, in its own currency. Experiences earns each reseller's share when the tour runs, and Calisto Ledger reconciles every channel's settlement.
Before CalistoPayments · todayCarla · Hotel Mar Azul desk · her codeCarla's account · OctoberLedger · settlementsPaid once a monthMaré's own gateway10% shareNetted in one stepMatched
From a channelYour payout is on hold pending review.
Next payoutThe channel's calendarIn 26 days
Carla (Mar Azul) — 4 caves, 10%?owes us for the cruise? ask Ana
Marta Fernández · Sea Caves Boat TourTaken 23:10, the moment she booked€105 · in Maré's account
Today's takings · each in its own currency, never converted
EUR31 bookings€1,840
GBP3 bookings£210
USD1 bookingUS$120
Sea Caves Boat Tour · 4 seatsSold on her code at the public price, €35 each€140
Her share · 10%€14.00 · pending€10.50 · earned
One booking canceled the day beforeIts share withdrawn−€3.50
09:30 · the tour departsThe share is earned when the tour runs, never before.
Shares earned this monthOn her code, the tours that ran€186.50
Owed by the hotelIts net-rate bookings€420.00
Netted in one step · the hotel pays€233.50
StatementDrawn up with the tax withheld Maré setSent
GetYourGuide · settlement · OctoberMatched to the 42 bookings it paysMatched
Sea Caves · Monday 09:30Revenue · the channel's commission€385 · −€115.50
The journalPosted, never vanishedPosted
Calisto Reputation + Impreta + Campaigns
Found on Google, trusted before they pay, and back for a second tour.
Calisto Reputation asks every guest for a review after the tour and answers every site in one place. Calisto Impreta posts the day's photos to every network, and Calisto Campaigns brings the family back.
Before CalistoReputation · every site · newest firstImpreta · the day's recapCampaignsFour sites, none answeredGoogle · Tripadvisor · FacebookIn Maré's nameFrom the bookings
Instagram · @boattours_lagos_cheap · 2 followersSame boat tour, half price, deposit by transfer.
Google · Tripadvisor · Facebook · a booking siteReviews nobody has answered37 waiting
Inés SánchezGoogle · Sea Caves · Monday 09:30 · João · booked direct★★★★★The caves at low tide were unreal.
Sergio LópezTripadvisor · Sunset Dolphin Cruise · Sunday · Rui · Viator★★★★★Dolphins ten minutes out.
Javier GarcíaFacebook · Sea Kayak Lesson · Sunday · María · GetYourGuide★★★★Patient instructor, cold water.
Lucía FernándezTripadvisor · Old Town Food Walk · Tuesday 11:00 · María · booked direct★★The shellfish at the third tasting was not fresh.
Ana · answered in Spanish, the reviewer's languageGracias, Lucía. Hemos hablado con la cocina.
Hand to OperationsA finding for the kitchen partnerRaised
Sea Caves · this morningJoão's photos, made into the day's recap in Studio
PostedTo every network, in Maré's name16:40
The López family · Sea Caves in JulyShown the Sunset Dolphin Cruise in December, because they have not taken itSent
Guests with a bookingLeft out of the ads that find new onesExcluded
Three toursCredit toward a fourthEarned
A referralInés sends a friend; both families creditedBoth
WhatsApp · Maré Lagos AdventuresHow was the Sea Caves tour today, Pablo?★★Tell us first, privatelyThe public review link is still shownSend to Maré
João · on the boatShare 3 photosTo today's departure
Calisto Workforce + University + Assure
Every departure led by a guide qualified to run it.
Calisto Workforce keeps each guide's languages, credentials and pay on the roster. Calisto University trains them on their phones, and Calisto Assure sets the requirements and walks the morning checks.
Before CalistoSunset Dolphin Cruise · a party in GermanToday · crew credentialsAssure · requirements and checksJoão Pereira · his dayGerman · skipper's licenceLapsing within 30 daysSet once per roleOn his own day
Crew group chat · 06:02who can take the German group at 9?
Life jackets — 12? straps ok?Skipper licence copy: top drawer
Suggest a Guide · the tour names its skills
João PereiraGerman · English · skipper's licenceSuggested
María GómezSpanish · English · first aid lapses next weekNot suggested
Rui AlvesPortuguese · English · skipper's licenceNo German
María Gómez · first aidLapses next week · never suggested until it is renewed6 days
Rui Alves · skipper's licenceValid to March
Renewal course · UniversityAssigned to María, on her phoneAssigned
Requirements · set once for each role
SkipperSkipper's licence
GuideFirst aid
María's certificateCourse finished between toursIn Maré's name
Dock walk · Rui · 07:40One strap torn · a finding raisedFinding
18:30 · Sunset Dolphin CruiseA task on his own day; when the cruise is called off, his day changes with itLead guide
The crew's Hub · Equipo · 07:50Rui: jacket 7 strap replaced, verified by Ana. Boat cleared.
Pay reportEach guide's hours and tips, for the accountantOctober
University · MaríaFirst aid · renewalLesson 4 of 4DoneFinal quizPassedCertificate in Maré's name
Assure · Rui · no signalDock walk · Tour BoatLife jackets · 12One strap tornFuel and enginePassedFirst-aid kitPassedRadio checkPassedWork orderOpened
Why Clients Love Calisto Pro
What operators find on one departure
The structural differences that decide whether an 11 PM booking wakes you up or not.
1
seat count, whatever the door. Your website, your desk, a hotel desk on its code and every channel you connect sell the same seats, with the same waiver and the same headcount.
ONE DEPARTURE0
bookings retyped. Manual entry is where a guest list goes wrong.
NO MANUAL ENTRY0
lock-in. Guest records, waivers and every departure's history are yours. The channels rent you their demand; the customer relationship stays yours.
YOUR DATAYours
payment gateway. The traveller pays on the gateway you chose and the money settles to your own account, in each booking's own currency, never converted for you.
SETTLE LOCALLY6 AM
the guide who called in sick before a 7 AM departure. The late booking that adds a hotel to the pickups. The credential that lapses Friday. Every workflow reflects a real season running tours.
OPERATOR DNA0
Seat Count for Your Website, Your Desk, Your Resellers and Every Channel You Connect
0
Days of Departures Made Ahead From Each Tour's Templates
0
Rules for a Guest Without a Signed Waiver, Chosen per Tour
Every
Customer Type at Its Own Price, Ages and Seats
Calisto Experiences + Dispatch + Interact
Every departure decided by 7:45. Every pickup in road order.
Calisto Experiences decides each departure's minimum once and calls off a window for the weather by your policy. Calisto Dispatch runs the pickups in road order, and Interact tells every guest.
Before CalistoToday · 7:45 AMDelay or Close · this eveningDispatch · Tiago's runDecided onceWaiting for Ana's reviewWind Over 35 km/hRoad orderReordered
05:48 · missed call · Rui05:55 · call · "the wind?"06:10 · call · "do we go?"
Pickups (as booked):Marina — Hotel Strip — Old Town — Hotel Strip again
09:30 · Sea Caves Boat TourJoão · 12 of 12Running
11:00 · Old Town Food WalkNobody is leading it yetNeeds a guide
Tuesday · Sea Caves Boat TourTwo guests short of its minimum, decided at the time Ana setCalled off
Its guestsAs Ana's rule saysEvery one refunded
Thursday · Sea Caves Boat TourFilling slowly · 3 of 12€35
Pulse · price by how full it isThe change waits for Ana's review before it applies€35 → €31 · to review
18:30 · Sunset Dolphin CruiseCalled off by its weather policyWindow closed
Each partyOffered credit or a new date20 guests
Every guest toldIn the language they booked inSent
Threads · on the booking · Sergio LópezSaturday then, same time. Thanks!
Tour Van · 9 SeatsHeld by the 09:30 departureTiago Lopes
A booking at 07:52 adds a hotel · the run reorders in road order
08:30 · Old Town Square4 guests
08:38 · Hotel Mar Azul · added 07:522 guests
08:45 · Hotel Strip, Main Bus Stop3 guests
09:15 · Marina, Dock BAt the boat
Tour Van · 9 SeatsHeld by the departure, never sent anywhere else9 of 9
WhatsApp · Maré Lagos AdventuresThis evening's Sunset Dolphin Cruise is called off for the wind. Take credit, or pick a new date.New dateSaturday 18:30In English, as Sergio booked
Tiago · the run · 08:20Pickups in road order08:30 · Old Town Square4 guests08:45 · Hotel Strip, Main Bus Stop3 guests09:15 · Marina, Dock BAt the boatDirections
Calisto Apps + Navigator + Sites
Your tour company in the App Store, under your own name.
Calisto Apps puts your own app in the App Store and Google Play. Calisto Navigator inside holds each guest's meeting point, pickup, what to bring and confirmation, and Sites runs your website beside it.
Email · from a booking channelYour booking is confirmedActivityBoat tour, Lagos · ref. 88213Meeting pointSee your voucher for the meeting point and any pickup details.Questions?Call the support line, open 24 hoursA call center, not the operator
App StoreMLMaré Lagos AdventuresTours in Lagos, PortugalAlso on Google Play
Maré Lagos · Marta FernándezSea Caves Boat Tour · 09:30Pickup · 08:45Hotel Strip, Main Bus StopHow to find usLook for the white van with the wave on the sideWaiversAll three signed · your son's by youShow at the dockMLA-4821
Maré Lagos · Friday, 19:40Tomorrow's tourThe weather noticeThe swell is forecast under 2.5 meters. Your Sea Caves tour runs at 09:30.Pickup08:45 · Hotel Strip, Main Bus Stop
Maré Lagos · Saturday, 16:10Your Photo PackFrom João, your guideEvery photo from the trip, sent the same day
In your app
The channel's emailThe meeting point in small print, and a number that reaches a call center
Maré Lagos AdventuresIn the App Store and Google Play, under its own name and logo
Marta's next visitSea Caves Boat Tour · 09:30 · pickup 08:45 · what to bring · the waivers
The evening beforeThe weather notice, in the app
After the tourThe Photo Pack, the same day
marelagos.pt · built in SitesThe same record as the app and the desk
Tours · Book a Tour
Sea Caves Boat Tour09:30 · Marina, Dock Bfrom €20 · 4 seats left
Sunset Dolphin Cruise18:30 · Marina, Dock B€55 · 9 seats left
Old Town Food Walk11:00 · Old Town Square€65 · 6 places left
Sea Kayak LessonPraia do Camilo, the beach hutA session for 10 · Book a time
The prices and the seatsThe same on the website, in the app and at the deskOne count
Calisto Experiences + Sign
One scan at the dock. Every guest signed, every vest counted back.
Calisto Experiences checks every guest in on the guide's phone, signal or not. Calisto Sign sends each guest their own waiver from any channel's booking, and the gear is counted out and back.
Sea Caves Boat Tour · 09:30 · Marina, Dock BBefore CalistoCheck-in · on João's phoneThe base · the desk11:30 · back at the dockClose the Day
WAIVERS · sign here, one per guestGuest list printed 07:10 · 11 namesqueue back to the ticket hut
The departure · 11 booked
Marta Fernández · party of 33 of 3 · checked in
Sergio López · party of 22 of 2 · checked in
Javier García · party of 22 of 2 · checked in
Lucía Fernández · party of 33 of 3 · checked in
Inés Sánchez · booked on ViatorWaiting at the dockNot yet
Inés Sánchez · booked on ViatorThis tour's rule: let in and flaggedWaiver not signed
Inés Sánchez · booked on ViatorSigned on João's phone, then checked inSigned · checked in
The scans wait on the phoneThey reach the desk the moment it finds signal.
The walk-in line · the screen at the base
1A coupleSea Caves · 09:30 · at the desk now
2Family of fourAbout 20 minutes
The last seat · booked at the deskBy customer type · Adult · €35Paid on the folio
Gear · life vestsCounted out against the headcount12 out · 12 aboard
Vests counted inAgainst the 12 that went out11 of 12
Gear Not Back · one vestChased today, on the booking it went out withOpen
A cut hand · Lucía FernándezOn the booking and in the one incident log · João went to it, 10:42Logged
Pablo García · never cameA no-show, on record against the departure's own scansNo-show
The scansSent the moment the phone found signalOn the record
The drawersCounted and signed offClosed
Guests on boardAll signedVestsBack or chasedScansOn the record
João · Marina, Dock B · no signalSea Caves · 09:30
ScannedMarta Fernández · party of 3 · all tickedWho may take partAge limit met · the safety briefing acknowledged
Inés Sánchez · ViatorHer waiver is not signed yet
Inés SánchezSigned · checked in11 of 11 checked in
Five systems, or one departure
From five systems to one departure
What changes when the channels, the guides, the van, the waivers and the money stop keeping their own versions of the departure.
Without CalistoWith Calisto
Divided into allotments per channel
A seat
Held by the channel
The guest
Paid out next month
The money
A notebook
The reseller's share
A group chat at 6 AM
The guide
In the order bookings came in
The pickups
A clipboard on the dock
The waiver
Counted when it is missing
The gear
Calisto Experiences + Inventory
The same boat sold as seats, a private charter and a hire, never twice at once.
Calisto Experiences sells a departure's seats or the whole boat to one group. Its Rentals side hires out kayaks, bikes and boats between tours, and Calisto Inventory keeps every unit on one register.
Maré Lagos · the fleetBefore CalistoTour Boat · 20 SeatsKayaks · SaturdayThe hire counterTour Van · 9 SeatsOne register
BOAT · Fri dolphins · Sat ??Kayak 02 · lesson or hire?Van to garage Thurs
Hire yard calendar, the second onecheck the board first
Friday · Sunset Dolphin Cruise · 18:30Sold as seats14 of 20 sold
Saturday · Just Our Group · a familyThe whole boat, at its private priceHeld by this departure
Sunday · Sea Caves Boat Tour · 09:30Sold as seatsOn sale
Saturday's boat is the family'sHeld by that departure, so it is never sent out twice.
Sea Kayak Lesson · 14:00Holds Kayak 01 · Single and Kayak 02 · DoubleHeld
A hire of Kayak 02 · 14:30The lesson already holds itRefused
Offered insteadKayak 02 · Double16:00
Rentals · today
E-Bike 01 · a half dayCollected 09:00 · Sofia MartinsOutReturned
Jet Ski 01Out since 10:00OutReturned
Jet Ski 01 · back below its fuel levelThe refuel, on the billCharged
Tour Van · 9 Seats · its serviceBooked as downtimeWednesday
The service on ThursdayIt clashes with Thursday's pickup runRefused
Paddleboard 01 · E-Bike 02 · Kayak 01Every unit on one register, in InventoryAvailable
Sold as seatsFridayChartered wholeSaturdayHired between toursEvery day
The hire counter · Sofia
E-Bike 01 · a half dayThe renter's ageCheckedDepositHeld on the card at collectionPhoto check · hand-outFour photos · the camera read the tag
E-Bike 01 · back40 minutes past the grace periodThe late fee, on the billPhoto check · returnNo damageDepositReleased
Calisto Deals + Proposals + Events
The company outing quoted and signed. The school group held on its seats.
Calisto Deals keeps every trade agent, school and company on one pipeline. Calisto Proposals prices the outing from your tours, and Calisto Events runs its deposit, headcount and function sheet.
Maré Lagos · groupsBefore CalistoDeals · the pipelineProposalsEvents · the outingFriday · held seatsThis month
Re: Re: Re: team day, 45 peopleQuote attached (v3).xlsx
Re: Re: Re: Re: team dayNow 38, maybe 41?
Re: team day · final?Sorry, 40 again.
Deals · companies, schools and trade agents
A company's inquiry · 40 peopleA morning kayak lesson, the Old Town Food Walk and a dinnerInquiry
A school group · 28Friday's Sea Caves toursQuoted
A travel agent's groupOn its own net ratesBooked
The proposal · priced from the live tours
Sea Kayak Lesson · the morning40 places · two sessions
Old Town Food Walk · 11:0040 places · €65 a guest
DinnerFor 40, after the walk
The proposal and the invoicePriced from the same live toursCannot disagree
Accepted and signedOn the client's phone.
Events · the outing
The depositThen the payment schedulePaid
The function sheetThe kayaks, the walk and the dinner, in orderReady
The package · across two departuresThe headcount moves the seats with it40 places36 places
The school group · 28Held on Friday's Sea Caves tours, unpaid, while the deposit comes in7 days, as Ana chose
The travel agent's groupOn its own net rates, each booking named for itNet rates
The outingQuoted · signed · paidThe school groupHeldThe departuresThe same as everyone's
From Maré Lagos AdventuresYour team day · 40 peopleThe morningSea Kayak Lesson11:00Old Town Food WalkThe eveningDinnerAccepted · signed
Calisto Blueprint + Purview
The next city opens to the standard of the first.
Calisto Blueprint authors your pre-departure checks, briefings and brand once and sends them locked to every city. Calisto Purview puts each location on one account, with its own currency and tours.
Maré Lagos Adventures · headquartersLagos · PortoBefore CalistoOne account, two basesOne company
Lagos · its own booking systemPorto · another one
Monthly report · Lagos.pdfMonthly report · Porto.xlsxadd them up by hand
Blueprint · authored once
The pre-departure checkPublishedLocked
The safety briefingPublishedLocked
The brandEvery confirmation, the website and the appHeld
Each base
Lagos baseThe check and the briefing arrive lockedArrived
Porto base · newThe check and the briefing arrive lockedArrived
Porto's manager · within the guardrails
Its own toursSet by PortoHers
Its own pickup points and guidesSet by PortoHers
The group's view · each base on its own
Lagos · Departures this weekOccupancy 81%64
Porto · Departures this weekOccupancy 68%22
Lagos · the books this monthIn €, on its own line€84,600
Porto · the books this monthIn €, on its own line€27,300
The Connections
Twenty-two apps. One departure.
Experiences holds the departure, its seats and its guest list, and every other app does its part, so a departure is sold, staffed, routed, signed and paid without any of them being told twice.
Departure
Experiences
Sync
Sites
Payments
Ledger
Reputation
Impreta
Campaigns
Workforce
University
Assure
Dispatch
Interact
Apps
Navigator
Sign
Inventory
Deals
Proposals
Events
Blueprint
Purview
Experiences
The departure, its seats, its guest list, the pickups, check-in and the fleet sold as seats, charters and hires.
Sync
GetYourGuide, Viator and Klook selling from the same seat count.
Sites
Book a Tour on your own website, on your own domain.
Payments
Every booking on your own gateway, into your own account.
Ledger
Every channel settlement and reseller statement matched.
Reputation
Every review asked after the tour and answered in one place.
Impreta
The day's photos posted to every network.
Campaigns
The family back for a second tour.
Workforce
Each guide's languages, credentials and pay on the roster.
University
Training on the guide's phone, certified in your name.
Assure
The morning checks walked and recorded.
Dispatch
The driver's pickups in road order.
Interact
Every guest told, in the language they booked in.
Apps
Your own app in the App Store and Google Play.
Navigator
The meeting point, the pickup and what to bring, on the guest's own page.
Sign
Every guest's waiver signed before the dock.
Inventory
The boats, the vans and the kit as units, counted out and back.
Deals
Trade agents, schools and companies on one pipeline.
Proposals
The company outing priced from your tours and signed.
Events
The outing worked end to end, its seats held on the departure.
Blueprint
Checks and briefings written once, arriving locked at every base.
Purview
Every city on one account, each with its own currency and tours.
The full stack
Calisto Pro for Tours & Experiences
Experiences
- Each tour or activity runs as a departure that leaves at a time or a session guests come to, and every screen uses the word that fits
- Customer types you define, adult, child, senior, student or family, each with its own price, ages, seats per person and limits per booking: no seat for a baby on a lap, two for a tandem kayak
- A private-group price for a family or a company that wants the tour to itself
- Extras such as lunch, photos, gear or a hotel pickup, each at its own price, added when the party books
- Packages: several tours sold as one booking at one price per person, each on its own departure, with one confirmation, one code and one folio; every seat is held, or none is
- Itineraries with their stops in order: the market, the tasting room, the restaurant
- The coach, the boat or the carriage drawn once as a seat map, and every departure on it booked against the same layout
- Passes that pay for one seat each time they are used, at the desk or online, with who holds which pass and how many visits are left
- Gift cards for a named tour, sold, topped up and voided, redeemed at the desk or when the guest books
- New Booking at the desk priced by customer type, extras, private group and the reseller who sold it, then paid on the folio
- A school or company group held on its seats unpaid for the days you set while the deposit comes in
- Booking requests accepted or declined, also from a push; booking rules, cancellation policies and approvals
- No allotments: your website, your desk, your resellers and every channel you connect sell one seat count, so the last seat is sold once
- When It Runs: departures made from your patterns (daily, weekly, weekends only, for a season or once) kept ninety days ahead, skipping your days off and never made twice; Make Departures Now fills a new pattern at once
- The calendar: every departure and session with places sold and left and who leads it, filtered to today, nobody leading or under the minimum
- The minimum to run, decided once at the time you set: the team told, or the departure called off with every guest refunded, as you choose
- Call Off for Weather: your weather policy decides whether each guest is refunded, given credit or offered a new date, and everyone on it is told
- Delay or Close: one weather call for a window of departures and rentals; a delayed departure moves with its parties, a closed one is called off
- An incident on the trail reported on the booking, landing in the one incident log with who went to it and when
- Each confirmation scanned on the guide's phone; with no signal it keeps checking guests in and sends every scan when it is back online
- A party opens with everyone ticked and anyone not there unticked; a guest only the desk can let in is held for the desk
- Guest Lists for every departure and session, party by party and by customer type, with the booking taken twenty minutes ago already on it
- Every booking, whichever door it came through, sends each guest their own waiver, with Sign
- Per tour, a guest who has not signed is turned away, let in and flagged, or let in; anyone still unsigned signs on the guide's phone at the meeting point, and under your guardian age the booker signs
- Who May Take Part: age, weight and height limits checked at booking and again at the door, an override recorded with its reason; the safety briefing acknowledged by every guest
- Guest registration: the lead guest and each companion answer your own questions, dietary needs and allergies among them, on their own link, the answers on their registration at check-in
- Walk-Ins: an honest wait, a place booked from the line on the same departure as the guests who booked weeks ago, and the line on a lobby screen
- What each guest takes (a mask, a vest, a helmet) counted out and back against the headcount; anything still out once the departure is over shows as Gear Not Back
- A tour names the skills its guide needs, a language, a dive or a first-aid credential, and Suggest a Guide offers only the people who hold them
- A guide whose credential for the tour has lapsed is never suggested or assigned by the rule; one assigned by hand is saved with a warning the departure shows
- Each departure a task on the guide's own day, with Dispatch, moved or called off with it; My Departures lists what each guide leads or drives, and each new departure can get its guide by the rule you choose
- Hotel lobbies and meeting points at their times, the guest picking theirs when they book, and the driver's pickups in road order, with how many guests wait at each stop and directions in Calisto's own navigator; a late booking's hotel joins the run in road order
- The van, the bus or the boat held by the departure like a hire, refused when it is out, down for repair or on another tour
- The Rentals side, whole and included: the bikes, kayaks, boats and vehicles you hire out beside your tours, on the same records
- One register of units, so the boat running a tour this morning cannot also be hired out this morning
- Rental periods from an hour to a month, each with its price, its shortest and longest hire and its grace period
- The counter: going out today, due back, out now and late returns, the phone's camera reading each unit's tag at the dock
- A license or a minimum age checked before the unit is handed out
- Late, usage and refuel charges worked out at the return and put on the bill; photo checks, damage priced from your list, and tolls and fines after the hire
- The deposit held on the renter's card at collection, released on a clean return or the charges taken from it, never taken online
- Downtime for a repair or a service takes a unit off hire, and downtime that clashes with a departure is refused
- Deliveries to a partner hotel or a beach club, pickup and return places and delivery zones
- Connects to GetYourGuide, Viator, Klook and PrioTicket as your reservation system, with Sync: your own channel account linked once, each channel opening once certified, the Channels screen showing where each stands
- A channel booking takes its seat, sends each guest their waiver and is checked in at the same door, with nothing keyed by you
- A booking link for Google Things to Do on every published tour, so a guest who finds the tour on Google books a real departure on your own website
- Rental unit calendars for FishingBooker, BoatBooker, SamBoat and Click&Boat, and your published tours listed on Calisto's marketplace
- Hotel desks, travel agents and tour desks on net rates, a commission on every sale, or by product
- A concierge's referral code at your desk, or their link on your website, books at the public price and earns their share once the visit takes place, withdrawn if it is canceled
- What a reseller owes and what it earned settled apart, or netted in one step; its statement with any tax withheld, approved and paid in Ledger
- Company outings, private parties and school groups on the Events side: the inquiry, the proposal, a per-guest package that takes the seats, the deposit and the headcount
- Home tiles: Guests Today, Inquiries to Answer, Going Out Today, Due Back Today, Late Returns, Not Signed Yet, Nobody Leading Yet, Under the Minimum, Gear Not Back and Walk-Ins Waiting
- Today hour by hour, for you or everyone: departures and sessions, guests, crew, the fleet, pickups, checks and safety, repairs and what to answer, a channel failing or gone quiet among it
- Close the Day: drawers counted, takings and sign-off
- Occupancy by day and by tour: seats, booked, fill, under the minimum and called off
- Sales by channel, by place and by start hour, net of each channel's commission, so the channel that costs most to sell through shows this week
- Customer mix and guides; custom reports, scheduled, as CSV or PDF, every figure in its own currency; a figure that cannot be read is left out, never shown as zero
- Rules on from the start (the waiver, the confirmation, a request received, the call-off notice) and off until you turn them on (call-off with refunds, the no-show fee, guide auto-assign)
- Threads for WhatsApp, text, web chat and shared mailboxes beside the booking, in the language the guest booked in
- On a phone: Today, Check-In, Pickups & Returns and Bookings as tabs; Home, Today, Check-In, every departure page and Pickups & Returns open with no signal once Experiences is kept on the phone
- A departure on a phone: headcount, guests checked in by tap or swipe, waivers, gear, the pickup run, Book, Send Waivers, Report an Incident, Delay and Call Off
- Push: accept or decline a booking request, check in a party arriving, open a departure under its minimum; search across bookings, departures, tours, guides, resellers and rentals
Purview
- The business, its tax, its currencies, its departure points, seasons and operating sites set up once
- One catalog every app sells from: tours, transfers, gear and extras, with bundles and cart-level discounts from the same records
- Commission tracked by channel from the same catalog
- Rename a shared word, and every screen in every app reads the new one
- Owner settings for who sees what and who touches the money, each with a default
- Guest records and waivers exported on any plan
Blueprint
- The pre-departure check authored once and run at every site
- Standards published once, arriving locked at every base, with later edits reaching every copy
- Checklists, message templates and shift patterns sent from headquarters to every location
- A franchised location joins the group when its agreement is signed, and its owner is enrolled in your University training
Sign
- The waiver sent with the booking confirmation, each guest on a booking sent their own
- The booker signs for anyone under your guardian age, recorded with their capacity
- Signed on a tablet at the departure point, or on the guest's own phone from a QR code
- An open signing link and QR code on a waiver: anyone signs it at the dock, with no envelope each
- A rental agreement signed at the counter when the hire goes out, or on a kiosk's screen
- Your waiver rule: how long one lasts, what needs one and what happens at the door
- Every signed waiver sealed with its audit trail and filed to the booking it belongs to
Sync
- Connects to GetYourGuide, Viator, Klook and PrioTicket, with Calisto as your reservation system
- Live availability on every connected channel, closing everywhere when a seat goes
- Two-way, so a change on either side is not lost
- Tracked booking links for TikTok, Instagram and Facebook
- Errors, numbered steps to fix each one and one-tap Retry; a failure no one was watching put on the team's phones
- Each tour channel's commission counted on every tour it sends
Deals
- Hotel desks, travel agents and groups on one pipeline, with per-agent rates, referral codes and commission tracked
- Each agent sees only its own bookings
- Groups and allocations on the same pipeline, with stages, quotes and every interaction on one record
- A guest's page with their bookings, purchases, conversations and form answers
- Commission splits with an outside referral partner, and one statement per payee
- Follow-ups, each with a reminder before it is due
Payments
- 73 payment gateways, so travelers pay their own way, on your own merchant account and your own rates
- Deposits, balances and on-the-day payments, at booking, at the desk or on a card reader at the dock
- Each booking in its own currency, settled to your own account; totals never added across currencies
- A booking's own cancellation terms refund by those terms, in full or in part
- A chargeback answered with the check-in, the signed agreement and a rental's photo check as evidence
- Every payout matched to its payments
- Gift cards issued, topped up and voided
- The payout destination changed only by the owner, after an emailed code
Pulse
- Season, day-of-week and remaining-seat rules on every departure
- A departure's price moved by how full it is, inside a floor and a ceiling you set, each change waiting for your review unless you say otherwise
- Holidays, school holidays, the weather and public events, and your own festival or match day, in the forecast
- Promo codes, one at a time or many at once, with limits per guest
- A price set by hand never overwritten
- One price change reaching your website, your desk and every channel
Proposals
- A company outing, a private charter or a school trip priced from your live catalog, so the proposal and the invoice cannot disagree
- Options and extras the client picks, keeps or drops on their own link
- Signed in place with Sign, and the deposit paid through your own gateway
- Sent by email, text or WhatsApp, followed up until the client answers
- Tracked to acceptance, and the acceptance carries straight into the order
Inventory
- Tour vehicles and boats as units a departure holds like a hire
- Out-of-service units removed from availability
- Maintenance and inspection history per unit, with its papers: registration, insurance and inspection
- Hand-offs out and back with the meter, the fuel and the condition; damage at a return opens a repair, recoverable from the renter
- Unit labels with a QR code and a barcode
- The gift shop's and the café's stock counted, with reorder points and purchase orders to your suppliers
Dispatch
- Pickups in road order: three vans, twelve hotels, one run each
- Driver briefs with names, addresses and flags
- Overdue-pickup escalation and stop reassignment
- A guide's departure on their own day, with turn-by-turn directions in Calisto's own navigator
- Work orders for the boats, the vans and the kit, with their history
- The driver's day kept on the phone with no signal, every tap sent once when it is back
Ledger
- Revenue and commission per departure
- Channel settlements reconciled on arrival, each in its own currency
- Resellers' statements approved and paid, with any tax withheld shown
- Deposits held, applied or refunded, and a class pack's income earned as each session is used
- Bank feeds matched to your processor's payouts
- Each document sent to the authority through your fiscal provider, once one is connected, and the reports your accountant files from
- Double-entry books with journal entries that post and reverse, never vanish
Assure
- Scored pre-departure and safety checks
- The checks that repeat through the day, the morning dock walk, the life jackets, the harnesses, the fuel dock, walked slot by slot
- Guide certification and permit expiry tracked, each holder told before it lapses
- A failed item raises a finding and a verified fix
- An incident, a near miss or a hazard reported from a phone, with or without signal
- Lone working: a guide out alone checks in on a set interval, and a missed check-in tells your admins at once
- Drills on your own schedule, each result recorded
WiFi
- Guest sign-in on the meeting-point and base networks, by booking code, voucher or email
- A marketing box never pre-ticked; a guest who says yes becomes a contact with their consent and its date
- The team on their own login, on a network of their own
- Access points in the same device list as your other hardware, each network with its security, its speed ceiling and the site it serves
Workforce
- Guide languages and certifications on the roster
- A certification out of date refuses the person for the post that needs it
- Published day schedules on each guide's phone, built against the day's booked guests
- Open shifts claimed, swaps and time off decided in one place
- Clock in and out on their own phone, proven by their location or the base's WiFi
- Cash tips declared at clock-out and shared by your own tip rules
- Each guide's pay agreement, by the hour, the day or a flat fee, on one report for whoever runs your payroll
- Rules for breaks, overtime, hour caps and rest between shifts, each set to warn or block
Automations
- Guide assignment and the waiver sent on confirmation: one confirmation moves six things at once
- Pickup run recalculated on a late booking
- The confirmation with the meeting point, what to bring and the weather policy, in the language the guest booked in
- The call-off with refunds and the no-show fee, off until you turn them on
- Trigger, condition and action, built once; every failed run shown with Retry
Today
- The operations view, with any Ops app
- Today's departures, guides and pickups as tiles, read live from the apps that own the work
- The crew and anyone leading nothing yet, the fleet ready, out and down, the checks and what needs an answer, before the first departure leaves
- Each part read on its own, so one that fails is named and the rest still show
- Held, captured and released deposits on one screen
- A report directory, a team scorecard and a notice queue
Sites
- Your own booking website, on your own domain, with Book a Tour, Book a Session and Book a Rental on it
- Book a Tour asks the waiver first, then takes payment on your own gateway, or confirms or requests the booking as your online booking policy says
- The guest picks their pickup point, pays with a pass or a gift card, or books a package of tours in turn
- The tours on it are the tours your desk and your channels sell, so the price and the seats are the same on every screen
- Contact forms and website chat answered from your public facts and help articles, or by your team
Navigator
- The guest's own page: their next visit, the meeting point, the pickup and its time, and what to bring
- The tours they have booked with you, the folio, and the waivers waiting for their signature
- Sign-in by a single-use link, with no password
- Journey messages by email, text or WhatsApp, timed from the booking
- Conversations with your team, answered in Threads
Apps
- Your own app in the App Store and Google Play, under your own name and icon, built and submitted on your own developer accounts
- One publish updates every install
- Push notices now or scheduled, with quiet hours and a daily limit
- Store reviews answered from the app's own page
Reputation
- A review request after the tour, timed to it; a guest below the score you set is offered private feedback first, with the public link still shown
- Every review from Google, Facebook and Tripadvisor in one inbox, answered in one place
- Each review traced to the departure, the guide who led it and the door the guest booked through
- Patterns across time: a guide with consistently high scores, a channel whose guests skew negative, a departure time that draws the most complaints
- A review in another language translated, the original a press away
- QR codes at the dock or the meeting point, printed as a sticker or a card
- A review about a problem handed to operations as a finding
Impreta
- The day's departures and their photos posted to every social network in your business's name
- Each network's own caption, media and options, checked against its limits as you write
- A calendar and a queue of posting times, and the Instagram grid arranged before it is live
- A post started from a review, an event, a promotion or a certificate
- Best times, reach and engagement by network and by post
Threads and Dial
- Threads: WhatsApp, text, web chat, shared mailboxes and voicemail in one view, each beside the booking and the departure the guest is asking about
- Mine, Unassigned and Closed, each waiting guest's clock, and escalations in one list
- Dial: the caller's context on screen, callbacks booked for a time, and a number for each base
- A Threads or Dial seat for each person who answers the business's lines
Events
- A company outing or a private party worked end to end: inquiry, proposal, package, deposit, schedule, headcount and function sheet
- A package that includes a departure claims those seats and moves them with the headcount
- The payment schedule and its deposits in the booking's own currency, and the balance collected from a code the client scans before they leave
- Holds on a date that lapse on their own day, the client and the owner told
Campaigns
- A post-tour sequence from the day after, naming the tour they took
- Segments by the tour, the satisfaction score and where the guest booked
- A guest who took the morning snorkel tour offered the sunset catamaran, and guests with an active or recent booking left out of acquisition campaigns
- Announcements to today's guests, checked in or arriving, by email, text and push
- Email, text and WhatsApp, each with its own consent, a weekly cap and quiet hours
Studio
- Tour recap photos put together and sent to social
- Instagram posts and stories, rack cards for the hotel desk and posters, in your brand kit
- The same design made for every tour from a spreadsheet, and translated into the languages your guests read
- Handed to your screens, your campaigns or your website in one step
University
- Your own training for guides, drivers, skippers and the desk: video, documents and quizzes, in learning paths
- Assigned with a due day, reminded, and the renewal assigned before a certificate lapses
- Certificates in your business's name, checked by anyone from their code
- Resellers trained in your account
Equipo
- A Hub for the base: the office, the guides, the drivers and the dock
- Urgent messages that keep notifying until read, and announcements now or at a set time
- Mention the people on shift, translate a message, and hold to talk from the trail
- A work order's or a task's own Hub of files and chat
Kiosks
- A tour's next departure or a class sold on the screen, the lead's waiver signed first
- A rental booked, its agreement signed, the ID checked and the deposit held
- Check-in by confirmation code, and a walk-in's place in line with its wait said aloud
- Today's schedule and departures, and a guest's own booking, on the information screen
Display
- Departures and tours on the lobby TV, and the walk-in line's now serving
- Designed screens that read the schedule of tours and sessions, today and the next six days
- Alerts over whatever the TVs are playing, until cleared
Shop
- The gift shop and the café counter on one register: scan or search, split payments, a gift card as a line of the sale
- The café runs one tab for the group instead of one per person
- A purchase at the exit linked back to the guest's booking, so the follow-up goes to the person who booked, once
- Drawers with their float, cash in and out, and the day's X and Z reports
- Each sale and refund sent to the fiscal provider you connect
- Still selling with no signal, each sale sent once when the line is back
- Returns and exchanges refunded to the original payment or as store credit
Every Tour Type
One platform for every tour operator
The format changes. The login does not.
A guest books the 9 AM old town walk at midnight. By morning they are on the guide's guest list, and at the meeting point a scan of each confirmation on the guide's phone checks the group in, with or without signal.
Every booking sends each guest their own waiver. At the meeting point the guide sees who has signed, and anyone who has not signs on the guide's phone. No clipboard and no queue.
A tour names the skills its guide needs, a language among them, and Suggest a Guide offers only the people who hold them. A guide whose credential has lapsed is never suggested.
Every guest is asked for a review after the tour; one below your score is offered private feedback first, with the public link still shown. Every review traces to the departure and the guide who ran it.
Pricing
No setup cost. Pay when you start using.
Team size across your organization
Large Tour Operator / Activity Center
Your Foundation
Included With Your Plans
Your Core app shows everything your Commerce and Ops plans turn on. Core-Only Pricing sells it on its own, for a business that prefers not to pay a percentage.
Tours & departuresCalisto Experiences
Departures, customer types, the manifest, check-in and waivers
Business setupCalisto Purview
Legal entity, tax, currency, and site configuration
Product catalogCalisto Purview
Tours, transfers, gear, and extras in one catalog
Operating standardsCalisto Blueprint
Every site runs the same pre-departure check
Core + Commerce
Booking and distribution through one checkout
Priced per plan
With Commerce, get:
OTA distribution Calisto SyncViator, GetYourGuide, and your site on one manifest
- Live availability pushed to every connected channel
- Availability closes everywhere when a spot goes
- Two-way sync, so a change on either side is not lost
Agents & groups Calisto DealsTrade agents, groups, and allocations on one pipeline
- Per-agent rates, referral codes and commission tracking
- Scoped agent views of their own bookings
- Pipeline stages, quotes, and every interaction on one record
Payments75 gateways, so travellers pay their own way
- Deposits, balances and on-the-day payments
- Multi-currency checkout with local settlement
- Your merchant account, your negotiated rates, your currency
Seasonal pricing Calisto PulseSeason, demand, and group rates in one engine
- Season, day-of-week and remaining-capacity rules
- One price change reaches every channel
- Rate plans, yield rules, and dynamic pricing in one engine
BookingsEvery booking across your apps in one place: today’s arrivals, availability, walk-in lines and bills, and every rental out and back.
StationBuild workspaces for your team, and run the printers, card readers and cash drawers they use.
Open to every account, charged as you use them:
Start here. Businesses like yours grow into Proposals, Tours & departures, OTA distribution.
Waivers Calisto SignThe ticket sells and the waiver sends
- Waiver sent on booking confirmation
- Tablet signing at the departure point
- Envelopes signed on any device, filed to the record they belong to
- Charged per envelope, so a draft nobody has sent costs nothing
ProposalsA priced offer the customer can accept
- Priced from the live catalog, so the proposal and the invoice cannot disagree
- Tracked to acceptance, and the acceptance carries straight into the order
- One charge per proposal sent, with its signature included
Plus everything included above
Recommended
Core + Commerce + Ops
Three vans, twelve hotels, one route
Priced per plan
With Ops, get:
Pickup routing Calisto DispatchThree vans, twelve hotels, one route
- Pickup sequences optimised by geography
- Driver briefs with names, addresses and flags
- Overdue-pickup escalation and stop reassignment
Accounting Calisto LedgerChannel revenue split and settlement in one ledger
- Revenue and commission per departure
- Multi-currency settlement reconciled on arrival
- Double-entry books with journal entries that post and reverse, never vanish
Safety & certifications Calisto AssurePre-departure checks and guide certification trackingOps subscription only
- Scored pre-departure and safety checks
- Guide certification and permit expiry tracking
- A failed item raises a finding and a verified fix
Base WiFi Calisto WiFiOffice and meeting-point networks
- Guest sign-in on the meeting-point network
- Access points sit in the same device list as your other hardware
- Networks carry an SSID, security, bandwidth ceiling, and the site they serve
Guide scheduling Calisto WorkforceLanguage-matched guides with certification gating
- Guide languages and certifications on the roster
- Certification expiry gating before assignment
- Published day schedules on each guide's phone
AutomationsOne confirmation moves six things at once
- Guide assignment and waiver send on confirmation
- Pickup route recalculation on a late booking
- Trigger, condition and action, built once
Live manifest board Calisto TodayEvery departure, guide, and pickup on one boardIncluded with any Ops app
- Today's departures, guides and pickups as tiles
- Tiles read live from the apps that own the work
- A report directory, a team scorecard, and a notice queue
SignalKnow the moment a device goes down, a reading leaves its band or a tracker leaves its zone, and act on it from your phone.
DeskThe service desk: tickets before the deadline runs out, with the customer’s booking, order and payment beside each one, plus Calisto Threads for your team’s conversations and Calisto Dial for its calls.
OrderflowEvery order from every channel in one queue. Accept it, prepare it, hand it over and follow it to the customer’s door.
AccessLock and unlock every door, check visitors in with a scan, issue keys and passes, and run the roll call in an evacuation, from your phone or your desk.
UniversityTrain your people: build courses, assign them with a due date, see who is behind and who is certified, and take your own training on your phone.
VelocityDecide on work and spend before it posts: sign off hours and expenses, review what gets billed, set rates, invoice from time, and see budgets and capacity.
Plus everything in Core + Commerce
Start Now
No contracts, no trials. Use the apps and pay when you’re ready.
