Calisto Dispatch

Assign work to your team and see it done, at the desk or in the field.

Task management for every team you run, on one site or across a city. Assignment rules pick the right person out of the roster you already keep, and the job stays one record from the moment it arrives to the moment it comes back verified.

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One task feed, five ways to read it · Rules that assign without a dispatcher chasing it · Service levels measured against your own business hours

Dispatch · Status Board

Open2

No heating — 14 Corn Exchange St

Unassigned

8/8/2026

Annual boiler service — Riverside block C

Unassigned

8/11/2026

Assigned2

Leak under kitchen sink — Unit 7

J. Peralta

8/7/2026

Replace door closer — main entrance

R. Duarte

8/7/2026

In Progress2

Rooftop unit not cooling — floor 6

A. Fermín

8/7/2026

Quarterly lift inspection

External · LiftCare

8/7/2026

On Hold2

Car park barrier — awaiting part

External · GateTech

8/12/2026

Repaint stairwell B — access blocked

M. Okafor

8/14/2026

Completed3

Emergency lighting test — all floors

A. Fermín

8/6/2026

Replace filter set — AHU 2

J. Peralta

8/5/2026

Window seal repair — Unit 3

R. Duarte

8/5/2026

Cancelled1

Duplicate callout — logged twice

Unassigned

8/4/2026

Calisto Dispatch

One Task System for Every Team

Work orders, assignment rules, and proof of completion, whether the team works one building or a whole city.

Command Center

Change how you look at the work, not the work.

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Task Lifecycle

Created. Assigned. Held with a reason. Done. Verified.

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Work Orders

The container, and the tasks that execute it.

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Live Map

See where the crew is, and sequence their day.

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The Field

What the person doing the work actually opens.

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Workforce

See who is free, and let the rules pick first.

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SLA & Performance

Answer for the target you set, before somebody asks.

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How a Job Moves

It arrives, it gets assigned, it comes back verified.

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views on one task feed

day demand and capacity forecast

One

shared roster, no sync

Zero

external tools to integrate

The Command Center

Change how you look at the work, not the work.

View tasks across list, board, crew, schedule, and map views with persistent search and filters. Access dedicated status, priority, and incoming queues, or start your day on a briefing home built for instant dispatching.

Board: drag a card across the six lifecycle columns.

Crew: a column per worker plus unassigned. Drag onto a worker to assign.

Schedule: a day or week time axis with capacity meters, double-booking and tight-travel warnings.

Incoming: work arriving from Orderflow, to accept, backlog, flag, or send back.

Status board: every task by lifecycle stage, on the same feed as the workspace.

Priority queue: blocked, overdue, at-risk and high-priority work, narrowed by one triage facet.

Briefing home: unassigned first, then overdue, then today. Work assigned to somebody off the roster counts as unassigned and says so.

Dispatch · Priority Queue

Triage

Task	Work Order	Assignee	Priority	SLA Due	Status	Triage
Restore heating to 14 Corn Exchange St	No heating — 14 Corn Exchange St	Unassigned	Critical	8/7/2026	Open	At Risk
Check refrigerant charge against plate data	Rooftop unit not cooling — floor 6	A. Fermín	Critical	8/7/2026	In Progress	High Priority
Trace leak to riser or trap	Leak under kitchen sink — Unit 7	J. Peralta	High	8/4/2026	In Progress	Overdue
Refit barrier arm once part lands	Car park barrier — awaiting part	External · GateTech	Medium	8/12/2026	On Hold	Blocked
Reinstate access to stairwell B	Repaint stairwell B	M. Okafor	Low	8/13/2026	On Hold	Blocked
Lift inspection certificate — floor 1 to 6	Quarterly lift inspection	External · LiftCare	Medium	8/9/2026	Assigned	At Risk
Book gas-safe engineer for block C	Annual boiler service — Riverside block C	Unassigned	High	8/8/2026	Open	High Priority

One Task, End to End

Created. Assigned. Held with a reason. Done. Verified.

Boards are how you see the work. This is what happens to a single job: every transition enforced on the server rather than trusted from the browser, and a record of what happened that outlives the task.

A full form when you are setting up carefully, with category, location, estimated minutes, due date, and attachments. A composer over the board when you are moving fast, where picking an assignee is what makes the task assigned.

Open, assigned, in progress, on hold, completed, cancelled. The picker offers only the legal next steps, and the server enforces the same rule so a board drag cannot cheat it.

A hold needs a reason, and the reason lands on the timeline, beside the one conversation thread the office and the field both post into.

Deleting is not cancelling. The record says which one happened, the thread survives it, and a job in progress refuses to be deleted until you hold or cancel it first.

When Assure checks the work, the result lands on the task: a verified chip with its score, or a failed banner and the job back in the queue for rework, over a frozen copy of the checklist and its photos. Only Assure writes those two states, and the status picker never offers them.

Dispatch · New Task

Task

Task *

Status

Assigned To

None available yet.

Priority

The container, and the tasks that execute it.

A work order carries a title, description, customer, zone, priority and due date, and it breaks into the dispatchable tasks that actually get done.

Dispatch · Work Orders

Open

In Progress

Overdue

Completed Today

Critical

Normal

Work Order	Customer	Zone	Assignee	Category	Tasks	Priority	Status	Due
No heating — 14 Corn Exchange St	Corn Exchange Lettings	Central	Unassigned	Repair	0 / 3	Critical	Open	8/8/2026
Rooftop unit not cooling — floor 6	Meridian Offices	Central	A. Fermín	Repair	2 / 4	High	In Progress	8/7/2026
Leak under kitchen sink — Unit 7	Riverside Residences	Riverside	J. Peralta	Repair	1 / 2	High	In Progress	8/4/2026
Quarterly lift inspection	Meridian Offices	Central	External · LiftCare	Inspection	3 / 5	Medium	Scheduled	8/11/2026
Emergency lighting test — all floors	Meridian Offices	Central	A. Fermín	Health & Safety	6 / 6	Medium	Completed	8/7/2026
Annual boiler service — Riverside block C	Riverside Residences	Riverside	Unassigned	Preventive Maintenance	0 / 4	Low	Open	8/14/2026
Repaint stairwell B	Northgate Estate	North	M. Okafor	Groundskeeping	1 / 3	Low	In Progress	8/18/2026
Car park barrier — awaiting part	Northgate Estate	North	External · GateTech	Repair	1 / 2	Medium	On Hold	8/12/2026

The work order holds its own execution

The overview, the tasks carrying it out, and the parts currently on hand.

Worker suggestions come ranked

Drawn from your assignment rules rather than from who is nearest on a list.

Sign and hand off in one action

Straight into Calisto Sign.

List, board or calendar

The same records on a board, or each one on its due date.

Work Orders in Depth

Write the job once, and let it come back on its own cadence.

Recurring rules generate the work, templates decide what it decomposes into, and the detail surface is where a dispatcher checks the parts before committing anyone to a date.

Cadence rules that generate work orders daily, weekly, monthly, or on a custom pattern such as every second Tuesday. Each rule names a template, a zone, and a start date, and shows its next run. Pause it and generation stops without touching what it already created.

Dispatch · Recurring Work

Rule	WO Template	Cadence	Pattern	Zone	Next Run	Status
Emergency lighting test	Emergency lighting test	monthly	—	Central	9/1/2026	Active
Communal area deep clean	Communal deep clean	weekly	—	Riverside	8/10/2026	Active
Lift inspection — quarterly	Lift inspection	custom	every 3rd month, first Tuesday	Central	11/3/2026	Active
Boiler service — heating season prep	Boiler annual service	custom	every 2nd Tuesday in September	Riverside	9/8/2026	Active
Grounds cut and edge	Grounds maintenance round	weekly	—	North	8/12/2026	Active
Gutter clearance	Gutter clearance	monthly	—	North	10/1/2026	Paused
Fire door check	Fire door inspection	daily	—	Central	8/8/2026	Active

The Field

The crew who opted in. The stops that are really there.

A suggested route order you can drag past, and zones your assignment rules reference.

How a job moves

From arriving to verified, without anyone re-typing it

The same four steps whether the work came from a tenant, a sensor, an inspection, or a dispatcher.

The job arrives

An order lands from Orderflow, a failed inspection arrives from Assure with its checklist attached, a sensor raises it through Signal, or somebody opens it by hand. It reaches a queue, not an inbox.

→

Assignment rules fire

The rules read the work and pick the action: the nearest available worker, a team, a contractor, or a person to decide.

→

The worker is dispatched

It appears on their own feed in the phone app or the portal, sequenced into their day, with the parts already confirmed on hand and the checklist attached.

→

The work comes back verified

Completion is measured against the service level that covers it, and where Assure checks the work, its verdict lands on the task.

The Live Map

See where the crew is, and sequence their day.

View crew locations and geocoded tasks via list or interactive map. Built in route planning optimizes schedules nearest stop first while displaying exact travel savings and respecting worker privacy preferences.

Dispatch · Crew Tracking

Tracking

Team Member	Source	Speed (m/s)	Accuracy (m)	Last Update
A. Fermín	exact	0.4	8	8/7/2026, 10:42:15 AM
J. Peralta	exact	11.6	12	8/7/2026, 10:42:02 AM
R. Duarte	approximate	—	450	8/7/2026, 10:41:48 AM
L. Vega	zone	—	2,000	8/7/2026, 10:40:11 AM

One screen, read as a map or a list: worker pins coloured by how fresh the check-in is, beside job pins carrying the work order, customer, priority, and assignee.

A daily route planner, one card per worker, with numbered stops you can drag past and publish to that worker.

Territories and facility zones drawn as a centre and radius or a boundary polygon, and referenced by your assignment rules.

Positions appear only for workers who opted in, at the precision they chose. A stop without real coordinates is left off the map rather than placed somewhere invented.

Route Planning

Nearest stop first, and you can drag past it.

One card per worker with numbered stop sequencing, the suggested run you can override and reset, and the drive it saves in distance and minutes. Distances read in kilometres or miles by your preference while storage stays metric.

Workers Routed

Located Stops

Total Drive (km)

120

Total Drive (min)

359

Worker	Zone	Stops	Route Sequence	Distance (km)	Drive (min)
A. Fermín	Central	7	Depot → Meridian House ×3 → Corn Exchange St → Guildhall Yard ×2 → Depot	31.4	96
J. Peralta	Riverside	6	Depot → Riverside block C → Unit 7 → Unit 12 → Wharf Court ×2 → Depot	22.8	74
R. Duarte	North	5	Depot → Northgate Estate ×2 → Ashfield Rise → Beacon Way → Depot	47.2	128
M. Okafor	Central	8	Depot → Stairwell B ×2 → Meridian House ×3 → Guildhall Yard ×2 → Depot	18.6	61

The Field Side

The person doing the work opens their own day.

Not a second tool to keep open. The same task record, on the surface they already use.

Their own task feed

Only the work assigned to them, in the order it has to happen, on the phone app or the portal they already sign into.

Clock on and clock off

A timer against the work order, or an entry logged afterwards, without opening anything else.

Check in on arrival

Arriving at the stop is what moves the job, and the check-in is what the dispatcher sees on the live map.

Position only if they agreed

Sharing is opt-in at one of three precisions the worker picks: exact, approximate, or zone-only. The coarse two are stored coarsened, and a separate switch limits sharing to shift hours.

Workforce & Assignment

See who is free, and let the rules pick first.

See real time availability and route tasks automatically by skill, proximity, and capacity. Rank top candidates for manual dispatch, trigger escalation policies for overdue work, and manage employees and contractors in one system.

Team Board

Workers grouped by available, on a job, on break, and off shift, each card showing what they are on right now, over the full roster.

Dispatch · Team Board

Available

On a Job

On Break

Off Shift

Normal

At Risk

Inactive

Available2

R. Duarte

C. Batista

On a Job3

J. Peralta

Leak under kitchen sink — Unit 7

A. Fermín

Rooftop unit not cooling — floor 6

M. Okafor

Repaint stairwell B

On Break1

L. Vega

Off Shift2

External · LiftCare

External · GateTech

Assignment Rules

Auto-dispatch built visually from required skill, proximity, estimated cost, work type, zone, and priority. The action is yours: the nearest available worker, a team, a contractor, or queue it for manual dispatch.

Dispatch · Assignment Rules

Rule	When	Then	Priority	Status
Critical heating → nearest gas-safe tech	Priority is Critical AND required skill is Heating	Assign Nearest Available Worker	Critical	Active
Riverside plumbing → Riverside crew	Zone is Riverside AND work type is Plumbing	Assign to Team	High	Active
Lifts and gates → contractor	Work type is Lift OR work type is Access control	Assign to Contractor	Normal	Active
Over 8 km from any crew → dispatcher decides	Proximity is greater than 8 km	Queue for Manual Dispatch	Normal	Active
Estimated over 400 → dispatcher decides	Estimated cost is greater than 400	Queue for Manual Dispatch	High	Active
Grounds work → seasonal crew	Work type is Groundskeeping AND zone is North	Assign to Team	Low	Inactive

Escalation Policies

Triggers built from overdue minutes, unassigned minutes, blocked state, priority, work type, and zone, across three tiers. The response is notify a manager, reassign, page on-call, or raise the priority.

Dispatch · Escalation Policies

Policy	When	Then	Tier	Status
Emergency response missed	Response target passed on an Emergency SLA	Page On-Call	Tier 3	Active
Commercial resolution at risk	80% of the resolution target elapsed on a commercial tier job	Notify Manager	Tier 1	Active
Second breach on the same work order	A work order breaches any SLA twice	Reassign Automatically	Tier 2	Active
Unassigned past response window	Task still unassigned when the response target passes	Raise Priority	Tier 1	Active
Contractor overdue	A contractor-assigned job passes its resolution target	Notify Manager	Tier 2	Active
Out-of-hours statutory work	Statutory inspection breaches outside business hours	Page On-Call	Tier 3	Inactive

Contractors

External workforce on the same assignment system, carrying trades, zones, hourly and per-job rates, insurance status and expiry, licence number, and rating.

Dispatch · Contractors

Contractor	Company	Skills	Zones	Rate	Insured	Rating	Active Jobs	Status
D. Whitfield	LiftCare Services	Lifts, hoists, statutory inspection	Central, North	5,850 / hr	Yes	4.8	2	Active
S. Ellery	GateTech Access	Barriers, gates, access control	North	4,800 / hr	Yes	4.5	1	Active
P. Anand	Anand Electrical	Electrical, emergency lighting, PAT	Central, Riverside	5,350 / hr	Yes	4.9	3	Active
K. Moreno	Moreno Roofing	Roofing, gutters, membrane repair	Riverside	5,200 / hr	Yes	4.4	0	Active
T. Farrell	Farrell Grounds	Grounds, tree work, winter gritting	North	3,900 / hr	No	4.2	0	Pending
H. Nakamura	Kestrel Glazing	Glazing, window seals, shopfronts	Central	5,550 / hr	Yes	4.7	0	Inactive

Dispatch · Team Board

Available

On a Job

On Break

Off Shift

Normal

At Risk

Inactive

Available2

R. Duarte

C. Batista

On a Job3

J. Peralta

Leak under kitchen sink — Unit 7

A. Fermín

Rooftop unit not cooling — floor 6

M. Okafor

Repaint stairwell B

On Break1

L. Vega

Off Shift2

External · LiftCare

External · GateTech

Dispatch · Assignment Rules

Rule	When	Then	Priority	Status
Critical heating → nearest gas-safe tech	Priority is Critical AND required skill is Heating	Assign Nearest Available Worker	Critical	Active
Riverside plumbing → Riverside crew	Zone is Riverside AND work type is Plumbing	Assign to Team	High	Active
Lifts and gates → contractor	Work type is Lift OR work type is Access control	Assign to Contractor	Normal	Active
Over 8 km from any crew → dispatcher decides	Proximity is greater than 8 km	Queue for Manual Dispatch	Normal	Active
Estimated over 400 → dispatcher decides	Estimated cost is greater than 400	Queue for Manual Dispatch	High	Active
Grounds work → seasonal crew	Work type is Groundskeeping AND zone is North	Assign to Team	Low	Inactive

Dispatch · Escalation Policies

Policy	When	Then	Tier	Status
Emergency response missed	Response target passed on an Emergency SLA	Page On-Call	Tier 3	Active
Commercial resolution at risk	80% of the resolution target elapsed on a commercial tier job	Notify Manager	Tier 1	Active
Second breach on the same work order	A work order breaches any SLA twice	Reassign Automatically	Tier 2	Active
Unassigned past response window	Task still unassigned when the response target passes	Raise Priority	Tier 1	Active
Contractor overdue	A contractor-assigned job passes its resolution target	Notify Manager	Tier 2	Active
Out-of-hours statutory work	Statutory inspection breaches outside business hours	Page On-Call	Tier 3	Inactive

Dispatch · Contractors

Contractor	Company	Skills	Zones	Rate	Insured	Rating	Active Jobs	Status
D. Whitfield	LiftCare Services	Lifts, hoists, statutory inspection	Central, North	5,850 / hr	Yes	4.8	2	Active
S. Ellery	GateTech Access	Barriers, gates, access control	North	4,800 / hr	Yes	4.5	1	Active
P. Anand	Anand Electrical	Electrical, emergency lighting, PAT	Central, Riverside	5,350 / hr	Yes	4.9	3	Active
K. Moreno	Moreno Roofing	Roofing, gutters, membrane repair	Riverside	5,200 / hr	Yes	4.4	0	Active
T. Farrell	Farrell Grounds	Grounds, tree work, winter gritting	North	3,900 / hr	No	4.2	0	Pending
H. Nakamura	Kestrel Glazing	Glazing, window seals, shopfronts	Central	5,550 / hr	Yes	4.7	0	Inactive

Best-Fit Suggestions

Ranked candidates on work order detail and in the incoming triage panel, banded strong, partial, and poor fit. Scoring reads your assignment rules, and says so plainly when no rules are configured.

Add Worker

The same shared wizard Workforce and Purview mount, writing the same staff roster. No app owns your people, so a new worker turns up as a crew column, a schedule row, and an assignable name immediately.

SLA & Performance

Targets you set. Breaches you answer for. Capacity you can see coming.

Response and resolution targets per tier, measured against business hours when you say so, and a breach log you resolve, waive or reopen.

SLA & Performance

Answer for the target you set, before somebody asks.

Targets per priority tier, a breach log you answer for, and a forecast that shows the crunch before it arrives.

Dispatch · Capacity Planning

Utilization

93%

Forecast Demand

1,148

Available Capacity

1,064

Capacity Gap

At Risk

Demand vs. Capacity

Measure against your own opening hours and the countdown pauses when you are closed, so a job raised at closing time is not overdue by opening.

Breach history auto-logged from live detection, each one carrying its task, rule, severity, worker, and breach time. Resolve with notes, waive, or reopen.

The same breaches read four ways: over time, by rule, by worker, and by work type.

A fourteen-day demand-versus-capacity forecast built from your own day-of-week pattern, reading utilisation, forecast demand, available capacity, and the gap between them.

Read the Numbers

The target, the time it took, and what that adds up to.

Four screens over one task feed, so the number in a report and the number on the board cannot disagree.

Response and resolution targets scoped to a team, a zone, a work type, or a customer tier. Compliance is the measured rate, and a service level that has not measured a qualifying task yet reads no data rather than guessing at a perfect score.

Dispatch · SLA Management

SLA	Scope	Response (min)	Resolution (min)	Compliance	Status
Emergency — loss of heat or water	Work Type	30	240	96%	Active
Urgent repair — commercial tenants	Customer Tier	60	480	91%	Active
Routine repair — residential	Customer Tier	240	2880	88%	Active
Riverside crew — all work	Team	120	1440	79%	Active
North zone — grounds and external	Zone	480	4320	94%	Active
Statutory inspection window	Work Type	1440	10080	—	Active

Companion apps

Where Dispatch touches everything else.

7 of these 8 connections are in your plan today. The rest stay visible so you know the instrument is there before you need it.

Dispatch

Orderflow

Workforce

Assure

Inventory

Automations

Depot

Sign

Blueprint

Orderflow

Work handed off from Orderflow lands in the Incoming queue, where it is accepted, assigned, flagged, or sent back.

Learn more →

Workforce

Adding a worker inside Dispatch posts to the shared hiring endpoint and writes the same staff roster Workforce reads.

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Assure

Assure writes a verified or failed status onto a completed task and freezes its verification checklist on the task detail.

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Inventory

Work order detail reads current parts on hand from Inventory before a maintenance job is assigned.

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Automations

Completing a task emits the task completed event that Automations listens for.

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Depot

Task attachments upload into the shared document store Depot reads.

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Sign

A work order hands off to Sign for signature from its sign and hand off action.

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Blueprint

A checklist template publishes into the Blueprint library, and a published Blueprint checklist imports back into the account.

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Pricing

No setup cost. Pay when you start using.

Job dispatch for field and service teams.

Calisto Ops

Full task and field management software.

€65/user/mo

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Recommended for you

Works well together.

Calisto Orderflow

Calisto Ops

Real-time insight into how orders are being fulfilled.

Learn more →

€60/user/mo

Start Now

Calisto Workforce

Included with Commerce or Ops

Reservations, inventory, contacts, tickets, and scheduling

Learn more →

0Additional Cost

Start Now

Calisto Assure

Calisto Ops

Daily dashboard, helpdesk, dispatch, accounting, compliance, and HR

Learn more →

1%of revenue processed

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Calisto Inventory

Included with Commerce or Ops

Reservations, inventory, contacts, tickets, and scheduling

Learn more →

0Additional Cost

Start Now

Calisto Automations

Cross-app workflow automation.

Learn more →

€55/user/mo

Start Now

Calisto Depot

Calisto Work

Documents, spreadsheets, slides, forms, and file storage

Learn more →

€4/user/mo

Start Now

Calisto Sign

Calisto Commerce

E-signatures.

Learn more →

€2.50per envelope

Start Now

Calisto Blueprint

Included with every Calisto account

HQ rules and governance.

Learn more →

0Additional Cost

Start Now

Spec Sheet

Everything included in Calisto Dispatch.

Tasks Workspace

Five lenses: list, board, crew, schedule, map
Search, filters, and sort carry across all lenses
Board: drag cards across Open, Assigned, In Progress, On Hold, Completed, Cancelled
An unrecognised status lands in an overflow column rather than disappearing
Crew: one column per worker plus unassigned, drag to assign
Schedule: day or week view with capacity meters, double-booking and tight-travel warnings
Status board: every task by lifecycle stage, drag to move
Priority queue: blocked, overdue, at-risk, and high-priority work
Incoming queue: work from Orderflow with accept, backlog, flag, or reject
Retry tab for a handoff that failed, so nothing arrives silently lost
Briefing home: unassigned work, then overdue, then today, in that order

Task Lifecycle

States: open, assigned, in progress, on hold, completed, cancelled
Server-enforced transitions (browser cannot skip a state)
Hold requires a reason (recorded on the timeline)
One conversation thread per task, shared between office and field
Photo and document attachments on the task
Verified or failed status written by Assure (Dispatch never offers these states)
Delete preserves conversation (deleted is not cancelled)
A job in progress refuses to vanish until you hold or cancel it
Full form or quick composer over the board

Work Orders

Work order breaks into dispatchable tasks
Detail: overview, tasks, parts on hand, ranked candidates, sign and hand off
Three views: list, board (open/in progress/completed), calendar by due date
Cadence rules: daily, weekly, monthly, or custom pattern with next-run preview
Pause a cadence rule without touching existing work orders
Templates with category, priority, estimated minutes, zone, and checklist steps
Editing a template never rewrites existing work orders
Categories: colour swatch, icon, and the task count carried on each
Deleting a category leaves the label already stored on a record intact
Production timeline, crew, and equipment for event work

Checklists

One checklist store across four contexts: operational, compliance, field service, transaction
Items carry required, photo required, and notes required flags
Estimated minutes per item
Reorder by drag
Publish to Blueprint library
Import a published Blueprint checklist back into the account

Live Map & Routes

Worker positions on a map or list, colour-coded by check-in freshness
Job pins with work order, customer, priority, and assignee
Consent-gated: positions only for workers who opted in, at chosen precision
Four precision levels: exact, approximate, zone-only, shift-hours-only
A stop without real coordinates is left off the map (never invented)
Daily route planner: numbered stop sequencing, drag to override, publish to worker
Suggested route shows what it saves against the unsorted run, in straight-line distance adjusted for road circuity
Distances read in kilometres or miles by viewer preference; storage stays metric
Territories and facility zones: centre+radius or polygon, referenced by assignment rules

Workforce & Assignment

Team board: workers grouped by available, on a job, on break, off shift
Add worker without leaving Dispatch (shared hiring endpoint)
Assignment rules: required skill, proximity, cost, work type, zone, priority
Actions: assign nearest, assign to team, assign to contractor, queue for manual
Best-fit suggestions: ranked candidates banded strong, partial, poor fit
Escalation policies: three tiers with notify, reassign, page on-call, or raise priority
Contractors with trades, zones, rates, insurance, licence, and rating

SLA & Performance

Service levels per team, zone, work type, or customer tier
Response and resolution targets per priority tier
Business-hours measurement option (countdown pauses when closed)
Breach log with resolve, waive, or reopen
Breach analysis: by rule, by worker, by work type, over time
Fourteen-day capacity forecast (demand vs. available vs. gap)
Time on task: live timer or manual entry, billable tracked separately
Metrics dashboard: tasks created, completed, completion rate, overdue, average daily
Reports over 7, 14, 30, or 90 days: completion hours, on-time rate, by category, by priority, by team member
Reports with CSV export per section
Notification preferences per channel, where an escalation alert always reaches the person on call

The Field Side

A worker sees their own tasks, work orders, requests, and route
Clock in and out of a shift
Check in on arrival and report completion
Position reported at the precision that worker consented to
Served through the Navigator field portal, with no Dispatch login needed

Connected to Calisto Pro

Orderflow (work handed off to the incoming queue)
Assure (completed task queues for photo verification, result written back)
Workforce (shared team roster and hiring endpoint)
Inventory (parts on hand read before assignment)
Automations (task created, assigned, completed, overdue events)
Sign (work order sign and hand off action)
Blueprint (checklist template publishing and import)
Depot (task attachments in the shared document store)
Navigator (field worker portal with tasks, work orders, and shift)
Purview (business unit scope on every board and report)

Honest answers

Questions about Calisto Dispatch

A work order is the thing that has to happen; tasks are how it gets executed. Breaking one into the other is what lets a multi-step job be assigned to three people without becoming three unrelated jobs.

Yes. Response and completion are timed against your own hours rather than wall-clock time, so a job raised at closing time is not overdue by opening.

A failed inspection in Assure, a departure in Bookings, a fault raised in Signal or a request in Desk all arrive as work with an owner and a due time, rather than as a message somebody has to translate into a job.

Open jobs import with their assignee and due date. Closed history usually comes across as records rather than as live work, which is normally what you want.

The pricing section on this page reads the live catalogue and is the authority. There are no per-technician fees, and Dispatch works without the rest of Calisto Ops.

Yes, with photographs, timings and completion evidence, in standard formats.

Assign work to your team and see it done, at the desk or in the field.

One Task System for Every Team

Command Center

Task Lifecycle

Work Orders

Live Map

The Field

Workforce

SLA & Performance

How a Job Moves

Change how you look at the work, not the work.

Created. Assigned. Held with a reason. Done. Verified.

Task

The container, and the tasks that execute it.

The work order holds its own execution

Worker suggestions come ranked

Sign and hand off in one action

List, board or calendar

Write the job once, and let it come back on its own cadence.

The crew who opted in. The stops that are really there.

From arriving to verified, without anyone re-typing it

The job arrives

Assignment rules fire

The worker is dispatched

The work comes back verified

See where the crew is, and sequence their day.

Nearest stop first, and you can drag past it.

The person doing the work opens their own day.

Their own task feed

Clock on and clock off

Check in on arrival

Position only if they agreed

See who is free, and let the rules pick first.

Team Board

Assignment Rules

Escalation Policies

Contractors

Best-Fit Suggestions

Add Worker

Targets you set. Breaches you answer for. Capacity you can see coming.

Answer for the target you set, before somebody asks.

Demand vs. Capacity

The target, the time it took, and what that adds up to.

Where Dispatch touches everything else.

Orderflow

Workforce

Assure

Inventory

Automations

Depot

Sign

Blueprint

No setup cost. Pay when you start using.

Calisto Ops

Works well together.

Calisto Ops

Included with Commerce or Ops

Calisto Ops

Included with Commerce or Ops

Calisto Automations

Calisto Work

Calisto Commerce

Included with every Calisto account

Everything included in Calisto Dispatch.

Questions about Calisto Dispatch

Tasks in the office. Tasks in the field. One system.