Every ticket. Every channel. One workspace.
Seven intake channels — email, chat, phone, portal, walk-in, social, SMS. A ticket workspace with conversation thread, internal notes, and SLA countdowns. Per-priority response and resolution targets with breach tracking. A knowledge base with article editor and embeddable widget. CSAT collection on resolution.
Conversation thread. Internal notes. SLA countdowns. Customer context.
A full case workspace per ticket. Status, priority, type, and channel badges in the header. The conversation thread shows customer replies, internal notes, and system events. Reply composer with canned response picker. Sidebar with requester info, ticket metadata, related tickets, and a cross-app customer context panel.
One ticket. Full conversation. SLA countdown. Customer history.
Every ticket opens into a full workspace. The conversation thread shows the entire exchange — customer messages, agent replies, internal notes, and system events. The sidebar carries requester info, SLA countdowns, ticket metadata, and a cross-app customer context panel showing the requester's history across Calisto.
Seven channels. Seven types. Three ticket views. Saved filters.
Intake from email, chat, phone, portal, walk-in, social, and SMS. Seven ticket types — question, incident, complaint, request, claim, feedback, maintenance. Three default views: all tickets, my tickets, and unassigned. Saved views with custom filter combinations. Tags and custom fields per ticket.
Per-priority targets. First response. Resolution. Business hours. Breach tracking.
SLA policies with first-response and resolution time targets per priority level (low, medium, high, urgent). Configurable escalation thresholds. Business hours with 24/7 toggle or weekly window. SLA clock respects business hours. Three SLA states: on track, at risk, breached.
Configurable per priority. Clock respects business hours.
Each priority level carries independent first-response and resolution time targets. The SLA clock pauses outside configured business hours. Three SLA states — on track, at risk, breached — displayed on every ticket with live countdowns. Breach events logged for reporting.
Articles. Categories. Editor. Embeddable widget.
Article manager with title, body, category, and status (draft, published, archived). Two-level category hierarchy. Rich text editor. View count and helpfulness tracking. Embeddable widget code for external sites.
Write once. Publish. Track views and helpfulness.
A knowledge base for customers and internal teams. Articles with rich text, category assignment, and three lifecycle statuses. Two-level category hierarchy. View count and helpfulness rating per article. Embeddable widget code for self-service on external sites.
Claim-typed tickets with damage photos. CSAT on resolution.
Claim tickets carry item description, damage details, photos, cost estimate, and liability assignment. CSAT collected on ticket resolution with rating, reason, and comment. Service dashboard with request tracking and approval workflows.
Damage claims with photos. Satisfaction on resolution. Service analytics.
Claim-typed tickets extend the standard ticket with damage-specific fields — item, damage description, photos, cost estimate, and liability. CSAT surveys fire on ticket resolution with configurable content. The service dashboard and reports surface operational performance.
Tickets. SLA. Knowledge base. CSAT. Nothing extra.
Ticket System
6 statuses (open, pending, in progress, waiting, resolved, closed). 4 priority levels. 7 ticket types. 7 intake channels. Tags and custom fields. Three default views plus saved views with custom filters.
Ticket Workspace
Full case workspace per ticket. Conversation thread with customer replies, internal notes, and system events. Reply composer with canned response picker. Sidebar with requester info, metadata, related tickets, and cross-app customer context.
SLA Management
Per-priority first-response and resolution targets. Configurable escalation thresholds. Business hours with 24/7 toggle or weekly window. Three SLA states with live countdowns on every ticket.
Knowledge Base
Article editor with rich text. Two-level category hierarchy. Three article statuses (draft, published, archived). View count and helpfulness tracking. Embeddable widget code.
Claims
Claim-typed tickets with item description, damage details, photos, cost estimate, and liability assignment. Dedicated claims view.
CSAT
Customer satisfaction survey on resolution. Rating, reason, and comment. Configurable survey content.
Dashboard & Reports
Service dashboard with ticket volume, response times, and resolution rates. Reports with SLA compliance, CSAT trends, agent performance, and category breakdowns.
Platform Integration
Contacts (requester records and customer context). Today (task injection). Signal (alert-triggered ticket creation). Access (damage claim integration). Inbox (notification delivery).
High-Performance Ops. Zero Monthly Overhead.
Get all 15 Core modules at no monthly cost. You only pay 2% of processed revenue.