Send each job to the right person and see it done.
A customer reports a problem, you give the job to whoever is free and closest, and they work it from their phone until it is done, signal or not.
From what a customer reports to the finished job
Repairs, maintenance, inspections, room work and deliveries, in one account and in your own words.
Requests
Reports that become work orders.
Tasks
Assigned by who is free and near.
Library
Templates, checklists, categories.
Recurring Work
Work on a cadence you set.
Team
Who is on what, and contractors.
Routes
Each day’s stops, ordered by road.
Service Levels
Your targets, on your hours.
Fleet and Equipment
Trips, driving and reliability.
On a Phone
The day, with or without signal.
Turn what customers report into one work order
A customer’s report waits in Requests, and the reports that are one job become one work order. A work order with an estimate waits for your approval before work starts. Work Orderflow hands off arrives in Incoming, to accept, assign, flag or send back.
Many Reports, One Work Order
Reports about the same job are picked together and made one work order.
Equipment Stickers
A QR sticker on a client’s equipment: whoever scans it reports a problem, with photos, and it lands in Requests.
- Walk-in cooler reads 9 °C, fan loudBrauhaus am Ring10.11.2026High · Brauhaus am RingReturn to Customer Service
- Dishwasher not drainingCafé Belgisches Viertel09.11.2026
- Ice machine leaking at the baseWeinhaus Südstadt09.11.2026
- Extractor fan rattlesKantine Mediapark08.11.2026
Approval Before Work
An estimate goes to your own approvers, a property’s owner among them; while it waits, nobody starts.
Guest Requests, With Stays
Towels, a fix or a late checkout from a guest are tasks naming the stay, the guest and the room.
Client Services
What in-house clients asked for and bought, what went wrong, and who is online.
| Room | Guest | Request | Details | Priority | Asked | Status | |
|---|---|---|---|---|---|---|---|
| 1208 | Daniel Okoye | Late checkoutApprove Late CheckoutDecline | Until 15:00, flight leaves at 19:40 | Normal | 10/11/2026 07:52 | Open | Approve Late CheckoutDecline |
| 0915 | Hannah Lim | Towels & linenStartDone | Two bath towels and a bath mat | Normal | 10/11/2026 08:10 | Assigned | StartDone |
| 1102 | Kenji Sato | MaintenanceDone | Shower drains slowly, water pools | Urgent | 10/11/2026 08:24 | In progress | Done |
| 1410 | Lucas Moreau | Late checkoutApprove Late CheckoutDecline | Until 13:00, meeting in the lobby | Normal | 10/11/2026 08:31 | Open | Approve Late CheckoutDecline |
| 0603 | Aisha Rahman | Minibar refillStartDone | Sparkling water and juice | Low | 10/11/2026 08:45 | Assigned | StartDone |
| 0721 | Priya Nair | Extra bed or cotStartDone | Cot for a one-year-old | High | 10/11/2026 09:02 | Open | StartDone |
| 1305 | Tom Hartley | Laundry pickupStartDone | Two shirts, same-day press | Normal | 10/11/2026 09:15 | Open | StartDone |
Callbacks
A finished task raises a warranty work order with a return task that is not charged.
Replace kitchen mixer tap Completed
Go back, at no charge, to put right work this task did. It is a warranty work order for the same client and property, and its return task never bills the client.
NFC Tags
The sticker’s link on an NFC tag: a tap opens the report form, or the equipment’s page for your own people.
- Controller fault lightAssigned · Mia Nguyen · 11/11/2026
- Weekly pump run testOpen · Jack Tran · 16/11/2026
- Replace jockey pump sealCompleted · Liam O’Brien · 25/09/2026
- Annual flow testCompleted · Kirra Anderson · 01/07/2026
- Install and commissionCompleted · Noah Baker · 05/12/2025
Requests on WhatsApp, With Threads
When you turn it on, a message on your business’s WhatsApp line becomes a maintenance request.
Requests
What customers reported, waiting for a work order. Make one work order from the requests that are one job.
- The lift at Wharf Court is stuck on the 4th floor, doors won’t openLift 110/11/2026High · Lift 1
Morning. The lift at Wharf Court is stuck on the 4th floor, doors won’t open. Nobody inside.
Return to Customer Service - Lift alarm sounding in car 2Lift 210/11/2026
- Door closing too fast on ground floorLift 109/11/2026
- Lift button for floor 3 not litCar A09/11/2026
- Squeal when the lift stopsCar B08/11/2026
- Car light flickeringCar A08/11/2026
- Doors reopen twice before closingCar B07/11/2026
- Lift phone has no dial toneLift 110/11/2026
- Floor 2 landing doors scrapeLift 109/11/2026
- Indicator shows the wrong floorLift 208/11/2026
- Jolt when the car levels at GLift 207/11/2026
Incoming, With Orderflow
Work handed off from Orderflow, to accept, assign, flag or send back.
Give each task to who is free, near and able
One composer makes every task, on a work order or on its own, and ranks who should take it by availability, load, skills and drive time. Work shows every open job as a list, a board, a crew, a schedule, a map, or by priority.
Who Should Go
Everyone ranked by availability, current load, skills and drive time by road, with the reasons beside each score.
Write each kind of work down once
A template names a kind of work order: its category, priority, estimated time and the steps it is checked off by. A work order made from it starts with all of them.
Templates
Each kind of work order with its category, priority, estimated time and steps.
Checklists
Step-by-step checklists a job is ticked off against, the same ones Assure uses.
Categories
The kinds of work, with their color, and which ones a guest may ask for.
What a Contract Obliges
Deliverables
What each sponsor was promised, at which event, by when, and what has been delivered.
| Deliverable | Sponsor | Event | Due | Who | Status | |
|---|---|---|---|---|---|---|
| Logo on the main stage backdrop | Cervejaria Vila Ipê | Festival Noite Paulistana | 08/11/2026 | Bianca Ferreira | Done | Open the Proof |
| Two posts with the event hashtag | Café Serra Azul | Lançamento Café Serra Azul | 09/11/2026 | Juliana Rocha | Done | Open the Proof |
| Mention from the stage at opening | Alvorada Seguros | Convenção Alvorada Seguros | 09/11/2026 | Thiago Almeida | Late | Mark Done |
| Sampling booth by the entrance | Cervejaria Vila Ipê | Festival Noite Paulistana | 11/11/2026 | Rafael Souza | Due | Mark Done |
| Banner on the terrace railing | Moda Liberdade | Casamento Moura & Tanaka | 13/11/2026 | Caio Mendes | Due | Mark Done |
| Weekly story on the venue account | Rádio Pinheiros | Festival Noite Paulistana | 15/11/2026 | Larissa Costa | Due | Mark Done |
A brand deal’s posts or a sponsorship’s activations are tasks on the contract, finished with their proof.
Repeat work on the schedule you set
A rule copies a template every so many days, weeks or months, or on a schedule of your own, at a place and for a client. Each due occurrence becomes one task. A rule bound to a contract stops when the contract ends.
Rules
Each rule with its template, place, cadence, zone and next run, on or off.
Recurring Work
Schedule rules that make their work a task each time it falls due
| Rule | Place | Task Template | Cadence | Every | Next Run | Status |
|---|---|---|---|---|---|---|
| Pool water testPalm Residence | Pool deck | Pool chemistry check | Daily | 1 | 10/11/2026 | Active |
| Chiller plant inspectionMarsa Crest Residences | Plant room B2 | Chiller inspection | Weekly | 1 | 11/11/2026 | Active |
| Fire pump run testAl Barsha Offices | Pump room | Fire pump run test | Weekly | 1 | 13/11/2026 | Active |
| Lift lobby deep cleanMarsa Crest Residences | Lift lobby | Deep clean | Weekly | 2 | 15/11/2026 | Active |
| AHU filter changeJumeirah Villas 14 | Roof plant | AHU filter replacement | Monthly | 3 | 19/11/2026 | Active |
| Generator load testBusiness Bay Tower | Generator yard | Generator load bank test | Monthly | 1 | 27/11/2026 | Paused |
| Water tank disinfectionPalm Residence | Tank room | Tank disinfection | Monthly | 6 | 21/12/2026 | Active |
One Task per Visit
Each due occurrence becomes one task, on the board like any other job, and is never made twice.
Tasks
Assign and track field work across your crew
| Task | Priority | Status | Due | Assignee |
|---|---|---|---|---|
| Today4 | ||||
| Weekly pump run logTesting · Herston Health Precinct | Medium | Completed | 10/11/2026 07:30 | NBNoah Baker |
| Sprinkler valve testInspection · Queen Street Mall | High | In progress | 10/11/2026 10:30 | MNMia Nguyen |
| Fire panel fault, level 3Repair · Adelaide Street Tower | Critical | En route | 10/11/2026 11:15 | KAKirra Anderson |
| Monthly extinguisher roundInspection · Chermside Plaza | Medium | Assigned | 10/11/2026 13:00 | JTJack Tran |
| Tomorrow3 | ||||
| Emergency lighting testTesting · Fortitude Valley Plaza | Low | Assigned | 11/11/2026 07:00 | LOLiam O’Brien |
| Hydrant flow testTesting · Eagle Farm Distribution | Medium | Assigned | 11/11/2026 09:00 | ZPZoe Papadopoulos |
| Monthly fire panel inspectionInspection · Southbank Quarter | Medium | Assigned | 11/11/2026 13:30 | KAKirra Anderson |
Plan Visits, With Trades
Each member’s maintenance plan makes its visits on the plan’s cadence.
Memberships
The tasks each member’s plan makes, each on the calendar when it falls due.
| Rule | Cadence | Every | Zone | Next Run | Status |
|---|---|---|---|---|---|
| Boiler serviceAnna Kowalczyk | Monthly | 6 | ul. Długa 14 | 12.11.2026 | Active |
| Water heater descaleTomasz Nowicki | Monthly | 12 | os. Podwawelskie 9 | 14.11.2026 | Active |
| Gas safety checkKamienica Floriańska 22 | Monthly | 12 | ul. Floriańska 22 | 16.11.2026 | Active |
| Boiler serviceMarta Zając | Monthly | 6 | ul. Królewska 61 | 21.11.2026 | Active |
| Radiator bleedPiotr i Ewa Wróbel | Monthly | 12 | ul. Zakopiańska 140 | 29.11.2026 | Active |
| Heating system flushJan Mazur | Monthly | 12 | os. Ruczaj 3 | 13.12.2026 | Paused |
| Boiler serviceHotel Wawel Garden | Monthly | 3 | ul. Kościuszki 8 | 28.12.2026 | Active |
Stayover Cleans, With Stays
Each in-house stay’s clean, made on the cadence you set for your rooms.
Housekeeping
Cleaning, turnovers, laundry and maintenance: the work on each room, who has it and when it is due.
| Room | Task | Kind | Assigned To | Due | Status |
|---|---|---|---|---|---|
| 1204 | Cleaning 1204 | Cleaning | Nurul Aziz | 10/11/2026 10:00 | Done |
| 1207 | Cleaning 1207 | Cleaning | Nurul Aziz | 10/11/2026 10:00 | In progress |
| 1112 | Cleaning 1112 | Cleaning | Kavitha Raj | 10/11/2026 10:00 | Assigned |
| 1015 | Cleaning 1015 | Cleaning | Kavitha Raj | 10/11/2026 11:00 | Assigned |
| 908 | Cleaning 908 | Cleaning | Mei Ling Ong | 10/11/2026 11:00 | Assigned |
| 906 | Cleaning 906 | Cleaning | Mei Ling Ong | 10/11/2026 11:00 | Open |
| 711 | Cleaning 711 | Cleaning | Hafiz Ismail | 10/11/2026 12:00 | Open |
Bound to a Contract
A deliverable that repeats on a contract makes its tasks only while the contract runs.
Café Sereno × Ana Lucía Ferrer Active
Deliverables · 4 to do
See who is on what, and the work nobody has
Team reads one feed as a board, unassigned work, service levels, a live map and contractors. A technician on your business’s WiFi reads At Base. New Worker adds a person once, the same person in every app.
The Board
Who is on a job, on the way, free or at base, with what each one has left and done today.
Unassigned
Work nobody holds yet, each with Assign on its row.
Live Map
Where each worker is and each open job’s pin, on one map.
Contractors
Skills, zones and insurance, whether each is cleared to work for you, their pay agreements and their statements.
Offer to Company
Work offered to a subcontractor’s company, taken by its people on their phone.
Hot water cylinder replacement Open High
Offer to Company
Offered to Faleolo Plumbing LtdTake Back180 L mains-pressure cylinder leaking at the base. Tenant has no hot water; isolate and swap like for like.
Checklist
Isolate water and powerDrain and remove old cylinderFit and pressure-test new cylinderPhoto of the compliance plateDispatch Details
Location42 Ponsonby Road, PonsonbyCategoryHot waterEstimated time3 h 30 minScheduled11/11/2026 08:00Client’s Deadline12/11/2026Capacity
Planned hours against the hours each person has, week by week.
Order each person’s stops by road
Route Optimization orders each worker’s stops by road, with the kilometers and drive minutes, beside your own order. Drag to change it, then send it to their day. A stop with no map point is named, never guessed.
Ordered by Road
Each worker’s stops in the order that drives shortest, with the kilometers and minutes saved against your own order.
Hold the work to your own service levels
A service level sets response and resolution targets for a kind of work, a team, a zone or the whole business, tighter for urgent work, on your business hours if you choose. Priority, the Breach Log, every stop and every alert ask the same clock.
Know how your vehicles and equipment are doing
Trips, distance and time moving for each vehicle and each person on shift, from their trackers and phones. Speeding against the road’s own limit, hard driving and someone on shift who has not moved, each told when you turn it on. Each piece of equipment’s failures, time between them and time to repair, and what its sensors say.
Where they drove, and how.
Trips
Each vehicle’s and each person’s distance, trips and hours moving over 7, 30 or 90 days.
Driving, With Signal
Speeding against each road’s limit and hard stops, starts and turns, told once each.
Mileage Claims
A claim made from a person’s recorded distance, at your mileage rate, for approval.
Work the day from a phone, signal or not
Today puts a worker’s stops in road order with the job on the clock. A task walks them through navigate, arrive, the checklist, photos, parts, notes and sign-off. Every tap waits on the phone with no signal and is sent once, in order.
Now
Up Next5 stops · 41 km · 1 h 28 min
Where Dispatch touches everything else.
All 8 of these connections are in your plan today.
Desk
A customer’s report is a Desk ticket sent to maintenance, and it waits in Requests until it becomes a work order.
Orderflow
Work Orderflow hands off lands in Incoming, to accept, assign, flag or send back.
Workforce
Shifts and hours are Workforce’s; a subcontractor’s people work for their company there, and work offered to that company reaches them.
Assure
Assure checks finished work and sends a failed job back to its holder; both read the one checklist store.
Inventory
Parts used on a task come out of the technician’s van through Inventory, and a run’s vehicle is an Inventory asset.
Automations
Every notice, assignment and escalation Dispatch makes is a rule you can change or turn off.
Velocity
A task on a project carries its time and parts to the project, and Capacity is Velocity’s board.
Signal
A vehicle’s tracker gives Dispatch its trips and driving, and a sensor drifting toward its limit shows on the equipment’s record before it alarms.
No setup cost. Pay when you start using.
Field work, from the request to the finished job.
Calisto Ops
Requests and work orders, tasks assigned by who is free and near, templates and recurring work, the team and its contractors, routes by road, service levels and analytics, and the day worked from a phone with no signal.
Recommended for you
Works well together.
Calisto Desk
Calisto Orderflow
Calisto Ops
One queue for every channel, stages moved one at a time, exceptions and service levels, picking, packing and shipping from the right place, carriers, couriers and your own drivers, returns, every floor that fulfills, and the floor worked from a phone with no signal.
Learn more →Calisto Workforce
Calisto Ops
The schedule built from what is booked and when people can work, clock-in on any phone or a shared tablet, time off and timesheets signed off once, a pay report for your payroll and payslips back, labor rules, the team and hiring from your careers page.
Learn more →Calisto Assure
Calisto Ops
Inspections and checklists on any phone, findings fixed and verified, certificates and reports issued to clients, safety incidents, credentials and maintenance kept in date.
Learn more →Calisto Inventory
Calisto Ops
Your Core app shows everything your Commerce and Ops plans turn on.
Learn more →Calisto Automations
Calisto Ops
Rules that start from your Calisto apps, a schedule or a date and act across them all, every app’s automatic messages as rules, sequences that follow up until a person acts, and every run on record.
Learn more →Calisto Velocity
Calisto Signal
Calisto Ops
Sensors, trackers, locks and cameras on one fleet, an alert inbox, incidents with their playbooks, and rules through Automations.
Learn more →Calisto Forms
Calisto Equipo
Included with your Account
Public and Private Hubs, group chats and direct messages, threads, voice and video, polls, approvals and the files each Hub keeps, with every member of the business in it.
Learn more →Calisto Live
Recommended for
The industries that run Dispatch, and what each of them runs it for.
Hotels & ResortsHousekeeping & maintenance
Route-optimized cleans and the repairs they flag
Hotels & Resorts on Calisto →Serviced ApartmentsHousekeeping & maintenance
Cleans, repairs, and the guest watching them close
Serviced Apartments on Calisto →Short-Term RentalsTurnovers & maintenance
GPS-dispatched crews on optimized routes
Short-Term Rentals on Calisto →Property DevelopmentConstruction tasks
Site jobs, RFIs, and snags with owners and deadlines
Property Development on Calisto →Coaching & TrainingDispatch & routing
Who is going where, and when they arrive
Coaching & Training on Calisto →Medical AestheticsDispatch & routing
Who is going where, and when they arrive
Medical Aesthetics on Calisto →Salons & BarbersDispatch & routing
Who is going where, and when they arrive
Salons & Barbers on Calisto →Live Music & FestivalsSite operations
Crew tasks, incidents, and vendor logistics
Live Music & Festivals on Calisto →Marathons & EnduranceCourse operations
Zone dispatch, marshals, and incident response
Marathons & Endurance on Calisto →Artists & TalentDispatch & routing
Who is going where, and when they arrive
Artists & Talent on Calisto →Sports Agents & AthletesDispatch & routing
Who is going where, and when they arrive
Sports Agents & Athletes on Calisto →Venue ManagementBuilding operations
Turnovers, setups, and maintenance jobs
Venue Management on Calisto →Stadiums & ArenasBuilding operations
Changeovers, pitch-side setups, and maintenance jobs
Stadiums & Arenas on Calisto →Event & Production RentalsDelivery & routing
Route-optimised delivery with GPS tracking
Event & Production Rentals on Calisto →Recreation & Vehicle RentalMaintenance dispatch
Dispatch creates the job, completion clears the block
Recreation & Vehicle Rental on Calisto →Tours & ExperiencesPickup routing
Three vans, twelve hotels, one route
Tours & Experiences on Calisto →Attractions & ParksMaintenance dispatch
Dispatch creates the job, completion clears the block
Attractions & Parks on Calisto →Home & Field ServicesGPS dispatch
Nearest tech, shortest route, right certification
Home & Field Services on Calisto →Property & Home InspectionInspector scheduling
The right inspector, licensed for the job, on the shortest route
Property & Home Inspection on Calisto →Coworking SpacesFacility operations
Turnover, cleaning, and maintenance work orders
Coworking Spaces on Calisto →Videography & PhotographersDispatch & routing
Who is going where, and when they arrive
Videography & Photographers on Calisto →Online RetailersDelivery & logistics
Routes, couriers, and delivery exceptions
Online Retailers on Calisto →In-Person RetailersTransfers & deliveries
Tracked movement between stores, not a hopeful van
In-Person Retailers on Calisto →Everything included in Calisto Dispatch.
- Requests: what customers reported to maintenance, each a Desk ticket, waiting for a work order; the requests that are one job become one work order (with Desk).
- A sticker on each piece of a client’s equipment, printed with its QR code: whoever scans it reports a problem with up to four photos and a way to reply, and the report lands in Requests.
- A sticker’s page shows the equipment and the business that looks after it, never a person or an address; a replaced sticker stops answering.
- Incoming: work Orderflow hands off, to accept, assign, flag or send back, with the order’s context and a link to it (with Orderflow).
- Guest requests: towels, a wake-up call, a fix, a ride or a late checkout are tasks naming the stay, the guest and the room, from the kiosk, the TV, the guest’s portal or the front desk (with Stays).
- A late checkout is approved or declined from the request, and approving it moves the stay and posts its fee.
- Which kinds of work a guest may ask for is a setting on each category.
- Write to NFC Tag puts the sticker’s link on an NFC tag stuck to the equipment: a phone held to it opens the same page, and your own people land on the equipment’s page, its work and Start a Job.
- When you turn it on, a message on your business’s WhatsApp line becomes a maintenance request (with Threads).
- Work Orders as a list, a board, a calendar and its recurring rules, with a stat band, bulk actions and New Work Order.
- Where a work order came from is its Source filter, never a separate list.
- A work order’s page: the work order, its tasks, the requests it answers, the parts in the van and Add Task, with best-fit suggestions for who takes it.
- A work order with an estimate waits for approval on your business’s own routing before work starts; a property’s owner can be one of the approvers.
- While it waits it can only be cancelled; approved, it is assigned or open; sent back, it is revised and submitted again.
- Callbacks: a finished task raises a warranty work order with a return task that is not charged.
- A fleet unit’s work order is the same work order Inventory’s Maintenance workspace costs (with Inventory).
- The same Work Orders workspace and record page run inside Stays, Coworking, Listings and Trades.
- Work: every open job as a List, a Board, a Crew, a Schedule, a Map or Priority, with search, filters, sort and saved views of its own.
- One task composer, at a desk or as a sheet on a phone, for a task on a work order or on its own.
- Best-fit suggestions rank who takes a task by availability, load, skills and drive time to the job.
- A task is made once, however often it is sent, so a task made with no signal is held and sent once.
- Statuses: open, assigned, in progress, on hold, completed, cancelled; Assure’s verified and failed are written by Assure.
- A failed check sends the work back to its holder with the manager’s note.
- Every write to a task lands exactly once: a double-tapped Complete, a retried parts log or two quick checklist ticks.
- Priority: blocked, overdue, at-risk and high-priority work, most urgent first, on the same clock as the Breach Log.
- A task can be put on a project, charged by time, as a fixed amount or not at all; parts used are the project’s cost (with Velocity or Ledger).
- A delivery or collection run names its vehicle, its load against the vehicle’s capacity, where it is collected and the order it serves (with Bookings and Inventory).
- What a contract obliges is tasks on the contract, finished with their proof (with Talent, Creators, Events and Endurance).
- Room work: a room’s cleaning, turnover, laundry and maintenance, and a venue’s set up, take down and turnovers, are tasks naming the room.
- A project’s Daily Log, Requests for Information and Sign-offs, the same records Velocity, Ledger and Listings keep (with Velocity).
- Calisto’s search finds tasks by subject or place and work orders by number or title.
- Templates: a kind of work order with its category, priority, estimated time, default zone and the steps it is checked off by.
- Checklists: the same checklists Assure and Deals use, each with its own page.
- Categories: the kinds of work, with their color and whether a guest may ask for one.
- A rule copies a template every so many days, weeks or months from its start, or on a five-field schedule of your own.
- A rule names its template, its place and its zone; a contract’s repeating deliverables also name the category and who delivers them.
- Each due occurrence becomes one task, once, some days ahead if the rule says so.
- A rule bound to a contract makes nothing after the contract ends.
- Each in-house stay’s stayover clean is made on your cadence (with Stays), and each member’s plan visits on theirs (with Trades).
- Team: the Board, Unassigned, Service Levels, the Live Map, Contractors, Pay Agreements and Statements, over one feed.
- At Base: a technician on the business’s WiFi with their own login is seen at the team’s base, when they share their arrival.
- Your bases are the facility zones you name, else every location with a warehouse, else your headquarters.
- Live Map: where each worker is and each open job’s pin, on one map.
- New Worker: the one way a person joins, the same person in every app.
- Contractors with their skills, zones, insurance and license, their pay agreements and their statements.
- Contractor companies’ compliance is kept here.
- Capacity: planned hours against the hours each person has, week by week, the same board Velocity shows.
- Shifts are scheduled in Workforce (with Workforce).
- Route Optimization: each worker’s stops ordered by road, with road kilometers, drive minutes and the road the day follows, against your own order.
- Drag to change the order, then send it to the worker’s day.
- A stop with no map point is named and counted, never given a position; with the router down, the day keeps your order.
- Every location with a street address is placed on the map, and a moved address is placed again.
- Zones: territories by postal code, named area, circle or boundary, the same zones Bookings and the catalog use; a booking at the client’s address outside every zone is refused.
- Turn-by-turn directions to a task, in Dispatch, never another maps app.
- Help Improve Traffic is each worker’s own choice: anonymous speeds to Calisto, never the business’s location pings.
- Service levels for the whole business, a kind of work, a team or a zone, the most specific winning, with response and resolution targets and tighter ones per priority.
- A service level’s clock can run on your business hours only, from your own opening hours.
- Every screen that says a job is late asks the same service level: Priority, the Breach Log, each stop on Today, the sweep and the compliance figure.
- The Breach Log: every task that missed its service level, resolved or waived with a note.
- Due soon, overdue, unassigned past its response target and on hold are announced once each.
- Analytics: Metrics and Reports over one choice of dates, with exports that follow it, and Time on Task and Capacity beside them.
- Every automatic act is an Automations rule you can see, change or turn off: assigned, taken off, cancelled, made urgent, moved, sent back, due soon, overdue, arrived and completed.
- Escalation: notify or page a person by text, or reassign the work order, when a job breaches.
- Assignment rules on a new task, and turnovers given to the best fit, the last cleaner or a named person.
- A parcel logged at the desk emails the person it is for, and a parcel can be scanned or forwarded at your own price (with Coworking).
- A device alert can open a maintenance task on its room (with Signal).
- A Desk ticket that sent a task gets a line when the task is done (with Desk).
- On My Way: the first tap tells the client the technician is on the way, with the minutes away when the phone knows its position, by text or email, from the business, in its language.
- A visit reminder 24 hours before each visit, by text, else by email.
- A client’s portal shows their own visits with who is coming and the minutes away, never a position or a name (with Navigator).
- Call Client opens the client’s number on the job, never a worker’s own number.
- Forms a job needs filled first: a risk assessment or permit before it starts, a sign-off before it is completed, on the job or on its category; nothing starts or completes it around them (with Forms).
- Offer to Company: unassigned work offered to a subcontractor’s company, whose people take it on their phone; the company each person works for is set on the roster.
- Video Assist: a video call with the client or an expert about the job, who can freeze the picture and mark it up (with Live).
- Each work order and task has its own Hub of files and chat, opened by hand or by a rule.
- A job report for the client: the work done, equipment, checks, parts, photos, time and their signature, in the parts and order you set, released and sent by your rules.
- A contract’s own service levels and hour bank govern its work, and each job shows the hours left on its contract (with Deals and Velocity).
- Fill the Slot: when a visit is cancelled, the open work that fits its time best, one tap to move it there.
- Reliability: failures, mean time between failures, mean time to repair, availability and planned against unplanned work, for all equipment and on each one’s record.
- Health on each piece of equipment: its sensors steady, drifting from their normal or heading for their limit (with Signal).
- Fleet: each vehicle’s and person’s trips, distance and time moving, from trackers and phones on shift (with Signal).
- Told when a vehicle goes over the road’s own limit, drives hard, or someone on shift has not moved and is not on a job; each off until you set it.
- Make Mileage Claim from a person’s recorded distance, at your mileage rate, for approval.
- Tabs for Today, Team, Requests and Work Orders, and More for the whole menu.
- Today: the worker’s stops in road order from where they are, the job on the clock, time tracked today and finished work folded away; swipe to arrive or reassign.
- A task is guided: Navigate, Arrive with a GPS stamp, the checklist, photos, parts from the van, notes and Complete with the required photo, signature and items.
- Dictate notes, Tidy Up or Translate them, and Read from a Photo a meter’s value or a rating plate’s make, model and serial; each a suggestion the technician keeps or changes.
- Check Before Sending flags what a careful reader would catch in the job’s record, and Write the Summary drafts the closing note.
- Forms to Fill lists the forms the job needs, each opened from the phone.
- Hold to talk in Equipo, and a voice message plays by itself for a person who turned walkie-talkie on (with Equipo).
- A task opened by someone else is a read with Reassign; an unassigned task offers Take It and Take and Start.
- Notifications with buttons: On My Way, Start, Directions, Call Client and Take It.
- Photos, PDFs and words shared to Dispatch land on the job you pick, or start a new task.
- Every field action waits on the phone with no signal and is sent once, in the order it was tapped; one overtaken by someone else is said, never applied over it.
- Keep My Day on This Device: Today, the route, the team board and every task opened read with no signal, each saying when it was kept; never a pay, rate or money figure.
- Shortcuts: Today, New Task, Team, Requests and Work.
- Today and Team Board widgets on the Windows Widgets Board, never a money figure.
- The same phone screens run inside Trades, Golf, Coworking, Legal, Experiences, Orderflow and Stays.
- One settings page: Business, Preferences, Location, Approvals, Field Work (with the job report and fleet alerts) and This Device.
- Notification Preferences: which Dispatch notices reach you, and how.
- Location sharing is each worker’s own choice, shown on their day with Change.
- A contractor’s rate, a work order’s estimate, a task’s price and a late checkout’s fee show only to the people your business chooses; everyone else reads Not shared with you.
Questions about Calisto Dispatch
A work order is the job: what has to happen, for which client, at what estimate. Tasks are the visits and steps that do it, each with its own person, time and place. A work order can carry several tasks, and a task can also stand on its own.
A customer’s report reaches Requests as a Desk ticket sent to maintenance, or from the sticker on their equipment. Orderflow’s hand-offs arrive in Incoming. A guest’s request in Stays, a recurring rule and a contract’s obligations each become tasks. And anyone can make a task with the one task composer.
Yes. A job, or every job of a category, can require forms before it starts (a risk assessment, a permit) and before it is completed (a sign-off). The technician fills them from the phone, and nothing starts or completes the job until they are filled, whichever screen it is started from.
When you turn it on. Each finished job for a client gets a job report with the work done, the equipment, the checks, parts, photos, time and their signature, in the parts and order you choose. It reaches the client by your release rule, and its email is an Automations rule you can change.
When you choose. Each service level can run on your business hours only, read from the opening hours you set for the business, so a job raised at closing time is not late by morning. Priority, the Breach Log and the alerts all ask the same service level.
Yes. On my way, arrive, start, checklist ticks, photos, documents, parts, notes and complete wait on the phone and are sent once, in the order they were tapped. A worker who keeps their day on the device can also read Today, the route and every task they opened.
From your business, never from Calisto. The first On My Way tap tells the client the technician is on the way, with the minutes away when the phone knows its position, a reminder goes 24 hours before each visit, and each is an Automations rule you can change or turn off. A client’s portal shows who is coming and when, never where they are.
Dispatch is priced per person who uses it, and it is included with Calisto Ops. The pricing on this page reads the live catalog and is the authority. Desk, Workforce, Inventory and the other apps it opens into are priced in their own apps.
