Calisto Orderflow

Order placed. Fulfilled. Delivered. Tracked.

A command center with queue times, bottleneck detection, and capacity monitoring. Orders with list, board, scheduled, and recurring views. A handoff layer with pickup, delivery board, live tracking, routing zones, and shipments. Return processing. Performance analytics with cycle times and SLA compliance. Fulfillment zones that compose per business type.

Command Center · Orders · Handoff & Delivery · Returns · Shipments · Performance Analytics

The Command Center

Queue times. Bottlenecks. Capacity. Exceptions. Flight tracking.

The operational nerve center. Live board showing fulfillment state across all active orders. Queue time monitoring per station or stage. Bottleneck detection. Capacity utilization. Exception management with delivery exceptions. FlightAware integration for guest-arrival flight tracking. Intake and incoming queues. Availability view.

The Nerve Center

Eight surfaces. One operational picture.

The command center is where fulfillment state converges. Queue times per station. Bottleneck detection across the pipeline. Capacity utilization vs plan. Exception management. FlightAware guest-arrival tracking. Intake and incoming queues for new orders. Availability across resources and slots.

Live Board
Real-time fulfillment state across all active orders. Status distribution, throughput, and active exceptions on one screen.
Queue Times
Per-station and per-stage queue time monitoring. Current wait, average, and peak. Threshold alerts when queues exceed targets.
Bottlenecks
Automatic bottleneck detection across the fulfillment pipeline. Identifies the constraint stage and its impact on downstream throughput.
Capacity
Capacity utilization per station, worker, or zone. Planned vs actual output. Over-allocation warnings.
Exceptions
Order and delivery exceptions in one queue. Delivery exceptions relocated from Tickets. Each exception carries type, severity, and resolution path.
Flight Tracking
FlightAware integration for guest-arrival tracking. Live flight status with ETA. Triggered from booking data for hospitality operations.
Intake & Incoming
Intake queue for new orders entering the system. Incoming queue for orders awaiting triage or assignment.
Availability
Resource and slot availability view across fulfillment capacity.
Orders

List. Board. Scheduled. Recurring. Order detail workspace.

Four views of the same order data. The list for filtering and search. The board for status-based workflow. Scheduled orders for future fulfillment. Recurring orders with regeneration rules. An order detail workspace per order with full lifecycle tracking.

Four Views of Every Order

List for search. Board for workflow. Scheduled for planning. Recurring for automation.

The same order data in four views. The list view for filtering and bulk actions. The board view for status-based workflow with drag-and-drop. Scheduled orders for future fulfillment planning. Recurring orders with regeneration rules. Every order opens into a full detail workspace with line items, timeline, and status transitions.

Orders List
All orders with filtering by status, type, date, customer, and channel. Search across order ID, customer name, and items. Bulk actions.
Order Board
Kanban view with orders grouped by fulfillment status. Drag between columns. Card shows order summary, assignee, and SLA countdown.
Scheduled
Future orders with scheduled fulfillment dates. Calendar and list views. Pre-staging for upcoming fulfillment windows.
Recurring
Orders that regenerate on a schedule. Frequency, next occurrence, and regeneration rules. Each occurrence creates a standalone order.
Order Detail
Full order workspace with line items, customer info, fulfillment status, timeline, and notes. Status transitions with audit trail.
Groups
Group orders for bulk or shared fulfillment across multiple recipients or locations. Group detail with per-member status.
Handoff & Delivery

Pickup. Delivery board. Live tracking. Routing zones. Shipments.

Five surfaces for the last mile. Pickup queue for ready orders. Delivery board with assignment and status. Live tracking with real-time position. Routing zones with geographic boundaries. Shipment management with detail workspace.

The Last Mile

Five surfaces from ready to delivered.

The handoff layer covers everything after fulfillment is complete and the order needs to reach the customer. Pickup for in-store collection. Delivery board for driver assignment and tracking. Live tracking with real-time positions on a map. Routing zones with geographic boundaries. Shipment management for carrier-based delivery.

Pickup
Pickup queue for orders ready for customer collection. Status tracking from ready through collected.
Delivery Board
Delivery assignments with driver, status, and estimated arrival. Board view grouped by delivery status.
Live Tracking
Real-time position tracking for active deliveries. Map view with driver locations and delivery destinations.
Routing & Zones
Geographic delivery zones with boundaries. Route management. Delivery routes folded into this unified surface.
Shipments
Shipment management with detail workspace. Shipment creation, carrier assignment, tracking number, and status lifecycle.
Returns & Groups

Return queue with decision lifecycle. Group orders with shared fulfillment.

Returns list with detail workspace and decision lifecycle (approve, deny, partial). Group orders for bulk or shared fulfillment across multiple recipients or locations.

Performance

Cycle times. SLA compliance. Channel mix. Partner performance.

Five analytics surfaces. Cycle times per stage and order type. SLA compliance rates with breach tracking. Channel mix showing order source distribution. Partner performance for third-party fulfillment. A unified analytics dashboard.

Five Analytics Surfaces

Measure every stage from order to delivery.

Five dedicated analytics surfaces covering the entire fulfillment pipeline. Cycle times per stage. SLA compliance with breach tracking. Channel mix showing where orders originate. Partner performance for third-party fulfillment. A unified analytics dashboard with configurable KPIs.

Cycle Times
Per-stage and per-order-type cycle time analysis. Average, median, P90, and trend. Identify which stages consume the most time.
SLA Compliance
SLA compliance rates across fulfillment commitments. Breach tracking with timestamp and root cause. Period-over-period trends.
Channel Mix
Order source distribution — which channels generate volume and which drive margin. Breakdown by order type and period.
Partner Performance
Third-party fulfillment partner metrics. On-time delivery rate, exception rate, and cost per order per partner.
Analytics
Unified analytics dashboard with configurable widgets. Volume, throughput, fulfillment rate, return rate, and custom KPIs.
Fulfillment Zones

Ten business types. Each with concept-specific fulfillment surfaces.

The universal command center, orders, handoff, and performance layers serve every business. On top of them, concept-specific fulfillment zones compose per active business type — market for retail, dine for F&B, stays for hospitality, rentals for equipment and property, experiences for tours and activities, events for venue operations, concerts for live entertainment, active for fitness, services for professional services, and listings for real estate.

Everything. One Price.

Command center. Orders. Handoff. Performance. Nothing extra.

Command Center

Live board, queue times, bottleneck detection, capacity monitoring, exceptions, delivery exceptions, FlightAware guest-arrival tracking, intake and incoming queues, availability.

Orders

Orders list with filtering and bulk actions. Order board with kanban workflow. Scheduled orders. Recurring orders with regeneration rules. Order detail workspace with full lifecycle.

Handoff & Delivery

Pickup queue. Delivery board with driver assignment. Live tracking with real-time positions. Routing zones with geographic boundaries. Shipment management with detail workspace.

Returns & Groups

Return queue with detail and decision lifecycle (approve, deny, partial). Group orders for bulk or shared fulfillment across multiple recipients.

Performance

Cycle times per stage. SLA compliance with breach tracking. Channel mix. Partner performance for third-party fulfillment. Unified analytics dashboard.

Fulfillment Zones

Ten concept-specific zones — market, dine, stays, rentals, experiences, events, concerts, active, services, listings — that compose per active business type on top of the universal fulfillment engine.

Platform Integration

Deals (ops handoff from deal close). Dispatch (incoming triage queue). Today (fulfillment tasks). Ledger (order revenue). Contacts (customer records). Signal (delivery exception alerts).

Pricing

High-Performance Ops. Zero Monthly Overhead.

Get all 15 Core modules at no monthly cost. You only pay 2% of processed revenue.

Calisto Core
$0/month
+ 2% of revenue
CommitmentNone
UsersUnlimited
Products15 included
Best for: Businesses of any size. Revenue is auto-calculated from POS orders, reservations, folios, and event tickets.