Every order you take, from every channel, in one queue.
A fulfillment system that works with all of your operational data inside Calisto Pro. Whatever needs you sorts to the top of the queue. Advance a stage and the stock moves, the entry posts and the delivery reaches the dispatch board.
The Order App for Fulfillment
Every order from every channel in one queue, with stages that move the stock and post the entry. Advance it and the delivery reaches the dispatch board.
Intake
Counter, website, app, phone, API, webhook. One board.
The Cockpit
The queue is fine. Show me what is not.
Fulfill
Received. In progress. Ready. On its way.
Zones
One universal spine. Ten concept-native floors.
Routing
Eight conditions. Seven actions. Orders route themselves.
Handoff
Picked up. Driven out. Shipped. Tracked.
Customs
HS classification. Landed cost. Compliance screening. Documents generated.
Rentals
Out, back, inspected. Every unit tracked.
Performance
Where the time goes. Where the promise slipped.
0
fulfillment vocabularies on one engine
0
routing conditions
0
return types
0
rental fulfillment screens
Every
channel in one queue
Zero
integrations to maintain
Counter, website, app, phone, API, webhook. One board.
Every channel arrives in the same queue, sorted by time, tagged with the source. No separate dashboards. No switching between systems. Every payload that arrives is logged with its processing status, and one that fails is retried rather than lost.
The queue is fine. Show me what is not.
Beyond volume metrics, the cockpit highlights stalled work, failed steps, and key decisions. Track today’s orders, shipments, returns, cycle times, and SLA compliance with drill-down tiles.
Orders and lines that stalled, failed or need a decision, each with its stage, age and severity. Click one and you are on the order.
Received. In progress. Ready. On its way.
The picture is complete. Now work it.
Every order moves through the same stages whatever channel it came from, and it moves line by line. An advance is checked against the stages that line may reach next, so a skipped step is refused and told why instead of quietly persisting.
The record beneath it carries the timeline of every transition, the financials from Ledger and per-line availability from Inventory. Notes, priority and the deadline stay editable. The price does not, because Pulse owns it.
The fulfillment step matches the order type. On the warehouse floor the same order is a pick list, a packing bench and a label, worked line by line with its dwell time on the row.
In a restaurant that same order is a ticket on the kitchen display, moving received to prepping to plating to ready. A service order becomes a task with a technician against it.
Take it back, or take it together.
Seven return types
A return is not one shape, so Orderflow carries seven: return, cancellation, refund, RMA, damage claim, void and comp. Each records its reason and reason code, its refund amount, and the lines coming back when that matters. Approving or denying it is a recorded decision, not an edit somebody made quietly.
Order groups
Orders that belong together travel together. A group carries its own name, customer and notes, derives its status from its members, and advances as a unit. Disband it and every member order survives.
The same engine. Ten different shop floors.
Switch the active purview and the floor changes with it, loading the screens that concept runs on and standing them down when you switch away.
One universal spine. Ten concept-native floors.
Core operations like orders, shipments, and returns remain universal while interfaces adapt dynamically to your active operation. From kitchens to warehouses, teams only see the exact screens and workflows their floor requires.
Market · Warehouse
Pick lists, packing station, ship orders, batch fulfillment, carrier rate comparison.
Dine · Kitchen
Kitchen display, expo pass, bar queue, floor plan, tabs, catering, plating guides.
Stays · Front Office
Front desk, room board, housekeeping, minibar, guest requests, concierge, group billing.
Rentals · Fleet & Staging
Asset staging, condition checks, scan in and out, will-call, sub-rentals, damage.
Experiences · Operations
Guide assignment, manifests, departure checklists, capacity, check-in roster.
Events · Production
Venue setup, crew, banquet event orders, load in and out, run of show, rigging.
Time-Slots · Field Ops
Technician assignment, job sheets, dispatch board, on-site checklists, service photos.
Real Estate · Transaction Ops
Transaction board, document staging, showings, closing checklists, escrow, inspections.
Artists · Show Ops
Day sheet, load-in, run of show, rider fulfillment, tour itinerary, settlements.
Active · Program Delivery
Session prep, class rosters, tee sheet, pace of play, tournaments, wave starts.
Eight conditions. Seven actions. Orders route themselves.
Define custom logic to automatically assign fulfillment locations, flag high value items, and direct order flows without manual intervention.
Routing Rules
A rule decides how an order is fulfilled: which carrier, which warehouse, which service level, whether to split the shipment, whether to drop-ship it.
Cost Optimizer
Evaluates every matching carrier and service level, then takes the cheapest one that still meets the delivery promise.
What a rule reads
Eight conditions, alone or combined.
What it does about it
Seven actions, applied in order.
Routing Simulator
Test a new rule against historical orders before you activate it, and see which decisions would change.
Picked up. Driven out. Shipped. Tracked.
Fulfillment is not finished when the item is ready. Orderflow carries the handoff: who collects it, who drives it, which carrier has it, and what the customer sees while they wait.
Orders ready for a customer or courier to collect, with the ready time on each row. Mark it picked up and it leaves the board.
Active deliveries with destination, driver, estimated time and status. Assign one to a driver and the order moves with it. Once a shipment has a tracking number, its live position comes back through Sync onto the same board.
Carrier, tracking number, service level, destination, ship date, estimated delivery and cost, with quick filters for what needs attention, what is in transit and what has landed. Void one and it says so.
A tracking page anyone with the link can open. No sign-in and no app chrome: the reference, the status in plain language, the items with their stage, and a timeline. It is not indexed, and a link that does not resolve says the order was not found rather than leaking anything.
HS classification. Landed cost. Compliance screening. Documents generated.
When an order crosses a border the customs engine classifies it, prices the landing and screens it, so you never ship what you cannot and your customer is not surprised at the door.
HS Code Classification
Automatic Harmonized System lookup for every product in the shipment.
Landed Cost Calculator
Product, shipping, duties, taxes, insurance and brokerage to the customer’s door, calculated before you quote rather than after you ship.
Restricted Items Screening
Screened against the restricted and prohibited lists for the destination country, before the label prints.
Sanctions Checking
Sanctions screening, so a compliance problem surfaces before the shipment leaves.
Customs Documents
Commercial invoice, packing list, certificate of origin, declaration, bill of lading and airway bill, generated and signed through Sign.
DDP Support
Delivered Duty Paid: collect the duty upfront so the customer pays nothing at the door.
Equipment out. Equipment back. Every unit tracked.
Equipment, event and recreation rental runs its whole lifecycle here, reservation through return and inspection, on eight purpose-built screens.
Where the time goes. Where the promise slipped.
Throughput on its own does not tell you where the day went, and a period with nothing in it does not read as zero performance.
Average time at each fulfillment stage, by concept type and period. The stage eating the day is the one an average hides.
Where OrderFlow touches everything else.
4 of these 7 connections are in your plan today. The rest stay visible so you know the instrument is there before you need it.
Ledger
Order detail reads total value, amount paid, and balance due from Ledger, and links straight to the matching invoice.
Inventory
Each order line reads its availability from Inventory, and shows no status rather than guessing when Inventory is unreachable.
Dispatch
An order line reaching a dispatchable stage creates a task in Dispatch, and fails soft without blocking the order.
Purview
The active purview decides which fulfillment zone loads and scopes every order, return, shipment, and group.
Pulse
The pricing reference reads base prices from Pulse, and Orderflow never changes them.
Deals
Orderflow returns the orders linked to a contact when Deals looks them up.
Navigator
Orderflow serves a build progress timeline to Navigator from its transaction fulfillment feed.
No setup cost. Pay when you start using.
Order tracking for everyone who fulfills.
Recommended for you
Works well together.
Calisto Ledger
Calisto Inventory
Included with Commerce or Ops
Reservations, inventory, contacts, tickets, and scheduling
Learn more →Calisto Dispatch
Calisto Purview
Included with every Calisto account
Account configuration and data rules.
Learn more →Calisto Pulse
Calisto Deals
Calisto Navigator
Everything included in Calisto Orderflow.
- Exceptions as the hero tile (stalled, failed, needs decision)
- Delivery exceptions queue (failed attempts, address errors, damage, refused)
- Queue times and bottleneck detection per stage
- Capacity throughput headroom with over-capacity flagging
- Intake log with retry and processing status
- Triage queue (accept, reject, flag incoming orders)
- Real-time availability across the active purview
- List view, kanban board, scheduled orders, and recurring orders
- Per-line stage advance with validated transitions
- Full transition timeline (who advanced, when, from which stage)
- Financials read from Ledger per order
- Per-line availability read from Inventory
- Seven return types (return, cancellation, refund, RMA, damage claim, void, comp)
- Multi-order groups with derived status and bulk advance
- Read-only pricing reference sourced from Pulse
- Warehouse: pick lists, packing station, ship orders, batch fulfillment, warehouses, carrier rate comparison
- Kitchen: kitchen display, expo pass, bar queue, covers, floor plan, guest paging, server sections, tabs, private dining, catering, pre-shift notes, waste log, labor board, plating guides
- Front Office: front desk, check-in and check-out, room board, housekeeping, laundry, minibar, guest requests, room service, concierge, upsells, VIP status, pre-authorization, group and owner billing
- Fleet & Staging: asset staging, picking, condition checks, fleet status, scan in and out, will-call, transport, overdue equipment, shortages, sub-rentals, damage processing
- Operations: guide assignment, manifests, departure checklists, capacity monitoring, check-in roster
- Production: venue setup, crew, equipment pull, banquet event orders, load in and out, run of show, changeover, lighting and sound, rigging, power, gates, zone status, incidents, parking, cleaning, venue logbook
- Field Ops: technician assignment, parts staging, job sheets, dispatch board, on-site checklists, service photos, recurring jobs, on-site time, invoicing handoff, session and clinical surfaces
- Transaction Ops: transaction board, under contract, document staging, showings, closing checklists, contingencies, escrow releases, lockboxes, snag lists, inspections, tenancies, arrears, turnovers
- Show Ops: day sheet, load-in, show run, wrap, rider fulfillment, advance sheets, stage management, travel, tour itinerary, setlists, settlements
- Program Delivery: session prep, participant check-in, equipment setup, class rosters, spot assignments, tee sheet, starter, pace of play, tournaments, gear check, wave starts
- Eight routing conditions (value, weight, destination, tier, channel, tags, type, time)
- Seven routing actions (carrier, service level, warehouse, handling, drop-ship, split, insurance)
- Cost optimizer: cheapest path that meets the delivery SLA
- Routing simulator: test rules against historical orders before activating
- Six pre-built rule templates (cost, speed, regional, value, channel, custom)
- Order value by threshold, range or tier
- Total weight, for carrier and service selection
- Destination to country, state, city, postal code, residential or commercial
- Customer tier, so VIP, wholesale and first-time route differently
- Source channel, so an order routes by where it came from
- Product tags (fragile, oversized, hazmat, perishable)
- Fulfillment type (ship-from-store, warehouse, drop-ship, local delivery)
- Time window (same-day, next-day, scheduled)
- Carrier selection, across every carrier you configure
- Service level (ground, express, overnight, economy) to match the SLA
- Nearest or most cost-effective warehouse assignment
- Special handling flags that carry through packaging and labeling
- Drop-ship straight to vendor fulfillment, skipping your warehouse
- Shipment split by weight, size or warehouse origin
- Automatic insurance on high-value shipments, off the order total
- Pickup board with ready times
- Delivery board with driver assignment and status
- Live tracking on a map (driver position, destination, ETA)
- Delivery zones with boundaries and courier assignment
- Shipments table (carrier, tracking, service level, weight, dimensions, cost)
- Void and re-ship
- Public customer tracking page (no sign-in, no indexing)
- HS code classification (automatic lookup per product)
- Landed cost calculator (product, shipping, duties, taxes, insurance, brokerage)
- Restricted items screening per destination country
- Sanctions list screening
- Customs document generation (commercial invoice, packing list, certificate of origin, customs declaration, bill of lading, airway bill)
- PDF generation with e-signature via Calisto Sign
- Delivered Duty Paid (DDP) support
- Active rental order board with status and priority
- Shortage detection (inventory vs. upcoming reservations)
- Return tracking (expected date, actual return, condition notes)
- Sub-rental tracking (source, cost, return obligation)
- Pre-dispatch and post-return inspections with photo documentation
- Multi-location inventory distribution and transfer requests
- Damage reports with photo evidence, repair status, and insurance claims
- Overdue unit tracking with escalation and fee calculation
- Cycle times by stage, concept type, and period
- SLA compliance with breached and at-risk orders marked
- Channel mix (volume and revenue by source)
- Partner performance (volume, cycle time, SLA, exception rate)
- Executive summary report with CSV export
- Approval queue with approve/reject on the record
- Counter (POS)
- Website (Sites)
- Mobile app (Apps)
- Phone (manual entry)
- API (system-to-system)
- Webhook (external event triggers)
- Marketplace channels via Sync
- Inventory (stock depletion on fulfillment, per-line availability)
- Ledger (revenue posting, order financials)
- Dispatch (delivery task assignment)
- Today (fulfillment status in the daily briefing)
- Assure (quality inspection on completed work)
- Workforce (team scheduling for fulfillment staff)
- University (role-specific fulfillment training)
- Signal (threshold breach alerts)
- Bookings (reservation becomes order)
- Tickets (event sale becomes order)
- Registry (order tied to membership)
- Pulse (read-only pricing reference)
- Payments (charge processing)
- Sync (marketplace channel sync)
- Mail, Inbox (order confirmations and status updates)
- Sites, Navigator, Apps, Station, Kiosks (storefront surfaces)
- Sign (supplier and customs documents)
Questions about Calisto Orderflow
Every order from every channel, with whatever needs you at the top. One queue rather than a tab per channel is the difference between running fulfilment and monitoring it.
Yes, the same inventory, schedule and books the rest of the business uses. An order that cannot be fulfilled is known at the queue rather than at the shelf.
A return arrives on a structured form carrying the order and the reason, which is what makes returns analysable instead of a folder of emails.
Yes, with their line items, customer and status. Historic orders usually import as records so the customer history is intact.
The pricing section on this page reads the live catalogue and is the authority. There are no per-order fees, and Orderflow works without the rest of Calisto Ops.
Yes, in standard formats with line items, fulfilment and returns.