Calisto Ops

Nine operational systems. One workspace.

Tasks. Assets. Shifts. Dispatch. Bookings. Folios. Inspections. Documents. Reporting. All native to the platform. Zero integrations required.

9 Native Systems · 200+ Fields per Task · 126 Asset Fields · 0 Integrations Required

0

products in the suite

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industry verticals

0%

base revenue rate

0+

external integrations via Sync

The 20 Products

Each product owns one operational domain.

Every product listed here is a standalone application with its own routes, its own data models, and its own vertical configurations. Together they form the Ops Suite.

One Suite

Every product shares the same contacts, the same folios, the same permissions.

No integration layer between products. Ops, POS, Pulse, Ledger, Deals, and the other 15 products read and write a single data model.

Operational Workflow

From first contact to final ledger entry.

Each product owns one stage of the operational lifecycle. Data moves forward through shared records, not integration layers.

Deals

captures the lead

A contact enters a pipeline from a web form, walk-in, OTA inquiry, or marketplace connection through Sync.

Proposals

quotes the price

A quick quote or full proposal is generated from pricebook data in Purview. The client signs via Calisto Sign.

Purview

defines the catalog

Products, services, spaces, equipment, events, and F&B items are configured with baseline pricing and vertical rules.

Pulse

sets the rate

Dynamic pricing adjusts rates using seven factors. Availability and rates distribute to OTAs within 90 seconds.

Ops

runs the day

Tasks, reservations, check-ins, folios, charges, housekeeping, and closeout happen in the unified workspace.

POS

collects payment

The checkout terminal processes the transaction across any of 9 order types with the full payment stack.

Inventory

tracks the stock

Item quantities update on every sale. Purchase orders fire at reorder points. Batch/lot FEFO rotation applies.

Logistics

ships the order

The fulfillment pipeline picks, packs, and ships. Carrier selection follows routing rules. Customs docs generate for international.

Dispatch

coordinates the field

Field teams receive assignments on the dispatch board. GPS fleet map updates every 30 seconds. Multi-leg handoffs track each stage.

Assure

verifies quality

Inspections run against checklists. Findings inject corrective tasks into Ops. Photo AI compares against reference standards.

Command

approves and oversees

Expenses, receipts, commissions, and budget items route through approval workflows. Scorecards and reports surface to executives.

Ledger

books the transaction

Double-entry journal entries post automatically. Receivables, payables, and owner billing reconcile. Financial reports generate on demand.

Delivery Channels

Four surfaces where operations meet the customer.

Navigator, Kiosks, Display, and TV-OS are the customer-facing delivery layer. Each one reads and writes to the same operational data that staff see in Ops, POS, and Pulse.

Navigator Portals

Web and mobile portals for guests, members, tenants, patients, coworkers, and 14 other personas. Each portal pulls live data from Ops, Pulse, Purview, and POS.

Kiosk Terminals

Five kiosk modes run on iPads, Android tablets, and purpose-built hardware. Check-in reads from Ops. Self-order writes to POS. Concierge renders Signal content.

Display Signage

TV screens show menus, welcome boards, wayfinding maps, and ad rotations. Content scheduling, emergency broadcast override, and device heartbeat monitoring.

TV-OS In-Room

Navigator delivers 14 in-room screens to hotel TVs: room service ordering, property info, local recommendations, service requests, and checkout.

Vertical Depth

19 industry configurations. Same 20 products.

Each vertical activates its own screens, terminology, and data models within the suite. A hotel check-in looks different from a gym check-in, but both run in Ops.

Vertical Coverage

19 industry configurations across the suite.

Each vertical activates industry-specific screens, terminology, workflows, and data models within the products that support it. Ops alone runs 19 verticals. Other products carry their own vertical subsets.

Clinical

Medical practices, dental offices, physiotherapy clinics

Coaching

Personal trainers, sports coaches, wellness practitioners

Concerts & Events

Live music venues, festival producers, concert promoters

Coworking

Shared offices, flex space operators, innovation hubs

Developer

Real estate developers, construction firms, sales centers

Endurance

Marathons, triathlons, obstacle course races, cycling events

Event Rentals

Tent and equipment rental companies, party supply vendors

Events

Conference organizers, corporate event producers, expos

Experiences

Tour operators, activity providers, adventure companies

Golf

Golf courses, country clubs, driving ranges, golf resorts

Gym

Fitness centers, CrossFit boxes, boutique studios, YMCAs

Hotel

Hotels, resorts, boutique properties, hotel groups

Local Pros

Plumbers, electricians, cleaners, landscapers, handymen

Rentals

Equipment rental, vehicle rental, tool and machinery hire

Restaurant

Full-service restaurants, fast casual, cafes, food trucks

Serviced Apartments

Extended-stay properties, corporate housing, aparthotels

Short-Term Rentals

Airbnb hosts, property managers, boutique rental brands

Vacation Rentals

Vacation homes, cabins, villas, beachfront properties

Venues

Wedding venues, conference centers, banquet halls, arenas

Shared Data Layer

20 products, one data model.

The Ops Suite is not 20 tools wired together with integrations. Every product reads and writes the same contacts, folios, catalogs, permissions, and event bus.

Shared Contact Registry

One contact record across all 20 products. Deals, Ops, POS, Registry, Navigator, and every other product read and write the same record. No duplicate sync.

Unified Folio Ledger

Charges from POS, Ops, Pulse, and Access post to a single folio per guest or account. Ledger books the journal entry. Command approves the payout.

Catalog-to-Checkout Pipeline

Purview defines the item. Pulse sets the price. POS sells it. Inventory decrements it. Logistics ships it. Each product reads the same product record.

Permission Model (OpsAreaGate)

Three access tiers: personal, staff, and manager. Every product enforces the same permission boundaries using the same area-based gate.

Event Bus

Reservation confirmed in Pulse triggers key issuance in Access, task creation in Ops, and portal update in Navigator. One event, multiple subscribers.

Integration Credentials

Sync holds all external credentials (OAuth tokens, API keys) in one encrypted vault. Pulse, Ops, Deals, and other products consume connection data without re-authenticating.

Cross-Suite Touchpoints

Where Ops meets Marketing and Work.

Calisto has three suites: Marketing, Ops, and Work. The Ops Suite receives leads and traffic from Marketing, and uses Work products for messaging, signatures, documents, and shared contacts.

From Marketing Suite

Studio

Campaign leads flow into Deals pipelines. Published booking pages feed Navigator portals.

Impreta

Social media promotions for membership perks, events, and listings feed Deals and Registry.

Echo

SEO-generated traffic lands on Sites pages. Command shows an Echo overview for organic performance.

Ads

Paid media campaigns generate leads that enter Deals with source attribution and cost-per-lead tracking.

Sites

Booking engines, listing pages, and member portals published through Sites connect to Navigator and Pulse.

Reputation

Review responses generated from Assure sentiment aggregation. Review scores feed quality dashboards.

From Work Suite

Inbox

Transactional emails, SMS, and WhatsApp messages from Ops, POS, Pulse, and Proposals route through Inbox.

Sign

E-signatures on proposals, waivers, and contracts. Sign completion gates pass issuance in Access.

Tasks

Ops tasks and Assure corrective actions appear in the shared Tasks workspace. Cross-product task board.

Docs / Sheets / Slides

Blueprint templates reference Docs, Sheets, and Slides for SOPs, financial models, and training decks.

Voice

Click-to-call from Deals contact records and Ops guest profiles. Call logs attach to contact timelines.

Contacts

Shared contact registry across all three suites. Every product reads and writes the same contact record.

The Transformation

Disconnected tools. Unified workspace. Operational intelligence.

Three operational states. One platform progression.

The Legacy Condition

Maintenance tickets in one app. Schedules in spreadsheets. Assets in a binder. Dispatch via group chat. Four systems that never share a record.

Siloed data across disconnected platforms
Manual re-entry between every system
No audit trail across workflows
Broken syncs between middleware layers
Per-user fees multiplied across every tool

The Unified Layer

Nine systems on one relational data layer. Tasks, assets, shifts, and dispatch share a single record architecture. Work auto-generates from deals and IoT alerts.

Nine systems on a single relational data layer
Tasks auto-created from deals and IoT alerts
Unified calendar across thirteen event types
Real-time dispatch with GPS proximity ranking
One login, one permission model, one source of truth

The Intelligence Layer

Four AI modules embedded in the operational pipeline. Automated session notes. Conversational reception. Night audit reconciliation. Scheduled report delivery.

AI Scribe generates structured session notes
Night audit reconciles revenue unattended
Inspection findings inject remediation tasks into Ops
Report builder with scheduled delivery and distribution
Chatbot builder with industry-specific response libraries
The Architecture Comparison

Fragmented stack vs. unified platform

The Old Way
Separate maintenance software
Separate scheduling tool (per-user pricing)
Separate dispatch application
Separate inspection platform
Separate document signing tool (per-user pricing)
Separate folio and billing system
Middleware layer to synchronize data between tools
No shared data layer. CSV exports between systems.
Per-user fees multiplied across every tool
Multiple vendor contracts and support channels
Separate mobile apps per system
No unified audit trail across systems
The Calisto Way
Tasks, work orders, maintenance: native
Shifts, timesheets, staff scheduling: native
GPS dispatch with proximity ranking: native
Inspections with severity scoring: native
Digital signatures, five signer roles: native
Folios, expenses, POS integration: native
Zero integrations. One relational data layer.
Real-time data propagation across every module
2% of processed revenue. Unlimited users.
One platform. One support channel. One contract.
One responsive application for every module
Full audit trail across all nine systems
Pricing

2% of revenue. 3% with Calisto AI.

The entire Ops Suite is included at one rate. No per-product fees, no per-seat charges, no feature tiers within the suite.

2% of Revenue

All 20 Ops Suite products. All 19 verticals. All delivery channels. Unlimited users. Unlimited properties.

  • Full product access across the suite
  • All vertical-specific configurations
  • Navigator portals, Kiosks, Display, TV-OS
  • Sync integrations (per-connection pricing applies)
  • No per-user or per-property fees
+1%

3% of Revenue

Everything in the 2% tier, plus Calisto AI across the entire suite. AI is all-or-nothing: enable it once, and every product that has AI features activates them.

  • Ops: Scribe, Receptionist, Copilot, Chatbot Builder
  • Assure: Photo analysis, protocol generation, inspector dispatch
  • Deals: Lead scoring and sequence optimization
  • POS: Age verification, void classification, menu generation
  • Pulse: Competitor monitoring and rate recommendations
  • Ledger: Discrepancy resolution and column auto-mapping
  • Blueprint: SOP generation from text or photo input
  • Command: Approval classification and executive summaries

Revenue percentage applies to managed revenue processed through Calisto. Sync connections carry separate per-connection pricing (Free, Standard, Premium, or Enterprise tiers). Pulse charges a percentage of managed revenue per property for dynamic pricing.

FAQ

Common questions about the Ops Suite.

Do I have to use all 20 products?

No. Every product is available from day one, but you only interact with the ones your vertical and operation require. A hotel might use Ops, Pulse, POS, Access, Assure, Ledger, Navigator, Kiosks, Display, and Signal. A gym might use Ops, POS, Registry, Deals, and Access. The suite price is the same regardless of how many products you activate.

What does "2% of revenue" mean in practice?

Calisto charges 2% of the managed revenue that flows through the platform: bookings, transactions, membership dues, rental fees, and other charges processed via POS, Pulse, or Ops. Revenue that does not pass through Calisto is not counted.

Can I enable the AI tier on only some products?

No. The AI tier is an all-or-nothing toggle at the account level. When enabled, every product that has AI features activates them simultaneously. The cost is an additional 1% of managed revenue (3% total).

How does the Ops Suite relate to the Marketing and Work suites?

Calisto has three suites. Marketing (Studio, Sites, Ads, Echo, Impreta, Reputation) generates leads and traffic. Work (Inbox, Sign, Tasks, Docs, Sheets, Slides, Voice, Contacts) provides communication and collaboration tools. Ops runs the operational layer. All three suites share the same contact registry, permission model, and event bus.

Are Sync integration connections included in the 2%?

Sync is included in the suite, but each external connection carries its own monthly fee: Free, Standard, Premium, or Enterprise per connection. These charges bill through the Calisto Wallet.

How many verticals can I run on one account?

There is no limit. A single Calisto account can run multiple verticals simultaneously. A resort with a hotel, restaurant, golf course, spa, and event venue activates all five vertical configurations under one account.