Communication organized around people. Every channel. Every interaction. One timeline.
The home of all contacts and the organizing layer for all communication — internal and external — regardless of source. Team chat with channels and threads. Customer messages from WhatsApp, SMS, Instagram, Facebook, TikTok, OTAs, and website chat. Three-pane email powered by Calisto Mail. Call log with voicemail and dialer powered by Calisto Voice. Video meetings powered by Calisto Live. Click any person and see every interaction across every channel on one timeline. Automatically organized by contact.
Recent conversations. Recent mail. Recent calls. Upcoming meetings. One screen.
The Overview is the first thing you see when you open Link. Four panels — recent conversations, recent mail, recent calls, upcoming meetings — each pulling live data from its owning surface. Tap a conversation to jump into Chat. Tap an email to open it in Mail. Tap a call to see the detail. Tap a meeting to join. The Overview is a snapshot of your communication day, not a surface you work in. It shows you where to go.
Your latest chat threads from Link Chat. See who messaged, read the preview, and tap to jump straight into the conversation.
The newest emails from Link Mail. Sender, subject, and timestamp at a glance. Tap to open the full message in Mail.
Your latest voice and video calls. See incoming, outgoing, or missed — with duration and time. Tap to view call details.
What’s next on your calendar. Meeting title, time, and participants pulled from Link Meet. Tap to join directly.
Conversations. Channels. Threads. Real-time. Your team, one place.
Two-pane messenger. Conversation list on the left, thread and composer on the right. One-to-one DMs and group conversations for quick exchanges. Named channels — #general, #engineering, #sales — for topic-based discussion. Threaded replies for focused conversations inside a channel message. Real-time delivery over server-sent events. Typing indicators. Presence dots showing who’s online, away, or on do-not-disturb.
One-to-one DMs and group conversations. Start a quick exchange with anyone in your organization.
Named, topic-based channels — #general, #engineering, #sales. Persistent spaces for team-wide discussion.
Reply to any message in a thread. Keep focused conversations inside a channel message without cluttering the main view.
Messages delivered instantly over server-sent events. No polling, no refresh. Typing indicators show when someone is composing.
Mention a person or a channel. They get a notification. You get their attention. Searchable mention history.
React to any message with an emoji. Quick acknowledgment without adding noise to the conversation.
Pin important messages to the top of a channel or conversation. Decisions, links, announcements — always visible.
Edit a sent message to fix a typo. Delete a message you didn't mean to send. Full audit trail preserved.
Drag a file into the composer or click to attach. Images preview inline. Documents link to Depot.
Green means online. Yellow means away. Red means do-not-disturb. Gray means offline. Visible everywhere.
WhatsApp. SMS. Instagram. Booking platforms. Nine channels. One triage queue.
Three-column layout. Left: a conversation list with per-channel icons and a filter chip bar — WhatsApp, SMS, Instagram DM, Facebook Messenger, TikTok DM, OTA, website chat, voice, and reviews. Filter to one channel or see them all. Center: the open conversation with message bubbles by direction and a reply composer that routes the response back through the channel the customer used. Right: a triage rail — status control (open, closed, snoozed), assignment picker to hand the conversation to a teammate, and an internal notes panel visible to your team but invisible to the customer.
VIP guest — returning visitor. Upgrade if available.
9 Channel Types
WhatsApp, SMS, Instagram DM, Facebook Messenger, TikTok DM, OTA messages, website live chat, voice transcriptions, and review replies in one queue.
Channel Filter Chips
Tap a channel chip to isolate that channel, or view all conversations in a single unified stream sorted by most recent activity.
Reply Composer
Type your response once. The reply routes back through whichever channel the customer originally used with no manual switching.
Status & Assignment
Mark conversations open, closed, or snoozed. Assign to a teammate so the right person follows up and nothing falls through.
Internal Notes
Leave notes on any conversation that your team can see but the customer never will. Coordinate handoffs without cc-ing the guest.
Canned Responses
Save and insert templated replies for common questions. Personalize with merge fields before sending to keep the tone natural.
Email from Calisto Mail. Calls from Calisto Voice. Meetings from Calisto Live.
Three communication surfaces powered by the other Interact apps. Mail renders a full three-pane email client over the Calisto Mail engine. Calls renders the call log with recording, transcription, voicemail, and click-to-call dialer over the Calisto Voice engine. Meetings renders scheduling, join, instant start, and recording playback over the Calisto Live engine. Each surface reads the same engine — Link is the unified view.
Folders. Threads. Compose. Reply. Forward. A real email client.
Three-pane email client. Folder rail on the left — inbox, sent, drafts, trash, archive, spam, plus custom folders — each with unread counts. Message list in the center with search, pagination, and star/archive/delete actions. Thread reader on the right — full HTML email body, attachments, and reply/reply-all/forward. Compose new emails. Deep-link into a thread or message directly.
New reservation — Conf #BK-29174
Guest: James Wright
Check-in: July 20, 2026
Check-out: July 23, 2026
Room: Deluxe Ocean View
Total: $1,245.00
Please confirm availability within 24 hours.
Folder Rail
Inbox, sent, drafts, trash, archive, spam, and unlimited custom folders. Each shows a live unread count badge so you can scan at a glance.
Message List
Search, paginate, star, archive, and bulk-delete. Sort by date, sender, or subject. Unread messages are visually distinct.
Thread Reader
Full HTML email rendering with inline images, attachments, and a collapsed thread view. Reply, reply-all, or forward without leaving the pane.
Compose
Rich-text editor with attachments, CC/BCC, and saved signatures. Draft auto-save so nothing is lost mid-sentence.
Contact Resolution
Incoming emails are matched to guest profiles automatically. Click a sender to jump straight to their CRM record.
Call log. Voicemail. Transcription. Click-to-call dialer.
Split-pane layout. Call log on the left — incoming, outgoing, and missed calls with timestamps, duration, and contact name. Call detail on the right — recording playback, transcription, and a callback button. A voicemail tab with playback and transcription. A click-to-call dialer that places calls as your business number — the recipient sees your provisioned caller ID.
Hey, I just wanted to follow up on the proposal we discussed last week. We reviewed everything internally and the team is on board. Can we schedule a walkthrough for Thursday or Friday?
Call Log
Every call — inbound, outbound, missed — with timestamp, duration, contact name, and direction. Filter by date range, contact, or call type.
Call Detail
Open any call to see the full recording with waveform playback, AI-generated transcription, and a one-click callback button.
Voicemail
Voicemail inbox with playback and transcription. Custom greetings per number. Voicemail-to-email delivery with the audio file attached.
Click-to-Call Dialer
Place calls directly from the browser. The recipient sees your provisioned business caller ID — not your personal number.
Schedule. Join. Record. Or start one right now.
Split-pane layout. Meeting list on the left — filterable by status — with date, time, and participants. Meeting detail on the right — agenda, notes, participant list, times, and recording. Join a live meeting with one click. Schedule a new meeting with date, time, participants, and agenda. Edit or cancel. Start an instant meeting immediately.
- Review Q2 outcomes and KPIs
- Discuss Q3 priorities and resource allocation
- Assign owners for each initiative
- Set next check-in date
Meeting List
All meetings — past, upcoming, and live — with date, time, participants, and status. Filter by status or search by title.
Meeting Detail
Agenda, notes, participant list, start/end times, and recording. Everything about the meeting in one view.
Schedule
Create a new meeting with date, time, participants, and agenda. Send invites. Edit or cancel anytime before it starts.
Instant Meeting
Start a meeting immediately — no scheduling required. Share the join link with participants and you are live in seconds.
Join
One-click join for any live meeting. See who is already in the room. No downloads, no plugins — joins directly in the browser.
Contact card with cross-channel timeline. People directory. Files. Cross-mode search.
The organizing layer. Click any person in any surface and the contact card shows every interaction — chat messages, customer conversations, emails, calls, meetings — on one timeline. The People directory is a browseable, searchable contacts list. Files shows cross-channel attachments organized by hub. Cross-mode search indexes every message, email, call, and meeting with full-text results.
One person. Every conversation. Every email. Every call. Every meeting. One timeline.
Click any person's name or avatar — in Chat, Inbox, Mail, Calls, or Meetings — and a contact card slides out. At the top: their name, email, phone, and live presence status. Below: a cross-mode activity timeline grouped by communication type — chat messages, external conversations, emails, calls, and meetings. Each row shows a title, snippet, and timestamp. Click a row and it deep-links to the full conversation, thread, or meeting in the owning surface. See every interaction you've had with this person, across every channel, in one panel.
For customers, this context is stored in Deals. For colleagues, it’s stored in Contacts. Every file exchanged lives in Depot.
Name, email, phone, and live presence status. The same contact, everywhere.
Recent chat messages — channels and DMs. Click to deep-link into the conversation.
WhatsApp, Instagram, and other external channels. Every conversation in one timeline.
Emails exchanged with this contact. Subject, snippet, timestamp, deep-link to thread.
Inbound, outbound, and missed calls. Duration and timestamp. Click to see the full log.
Meetings attended together. Title, participants, and date. Click to open the meeting.
Cmd+K searches everything. The bell shows what’s unread. Presence shows who’s here.
Three features that run across every surface. Cmd+K opens a search palette that queries all five communication modes at once — chat, messaging, mail, calls, and meetings. Results grouped by mode with highlighted snippets. Keyboard-driven: arrows to navigate, Enter to open, Esc to close. The notification bell in the header shows a badge count and opens a panel listing unread items from chat, messaging, calls, and meetings — grouped by mode, each item deep-linked to its source. Presence indicators show who's online across every surface — the same dot next to a colleague's name in Chat, in a meeting participant list, and on the contact card.
One keystroke opens a search palette that queries all five communication modes at once. Results grouped by mode with highlighted snippets. Keyboard-driven: arrows to navigate, Enter to open, Esc to close.
A badge count in the header. Open it and see unread items from chat, messaging, calls, and meetings — grouped by mode, each item deep-linked to its source.
The same green dot next to a colleague's name in Chat, in a meeting participant list, and on the contact card. One presence system across every surface.
People in orbit. Files in context.
Two substance views that surface what's behind the conversations. People shows your contacts with what's in orbit around them — conversations, files, meetings. Files shows everything exchanged across every mode, organized by hub. Both pull from Depot — the same storage system where every attachment, recording, and shared file lives.
People
- JRJulia ReyesProduct Lead
- MKMarcus KimEngineering
- SASara AshworthCustomer Success
- DLDavid LinDesign
Files
Overview. Chat. Inbox. Mail. Calls. Meetings. Contact card. People. Files. Search.
Overview
Your communication day on one screen. Recent conversations, mail, calls, and upcoming meetings. Tap to jump into any surface.
Chat
Internal team messaging. Conversations, channels, threads. Real-time. Presence. @mentions. Reactions. Edit/delete. Pinned messages. File sharing from Depot.
Inbox
External customer messaging. Nine channel types — WhatsApp, SMS, Instagram, Facebook Messenger, TikTok, OTA, website chat, voice, reviews. Channel filter chips. Reply composer. Status and assignment. Internal notes. Canned responses.
Three-pane email client. System and custom folders with unread counts. Thread reader. Compose, reply, reply all, forward. Star, archive, delete. Search.
Calls
Call log with incoming, outgoing, and missed calls. Call detail with recording playback and transcription. Voicemail tab. Click-to-call dialer with provisioned caller ID.
Meetings
Meeting list, detail, and scheduling. Join live meetings. Instant meetings. Participants, agenda, notes, recording playback.
Contact Card
Click any person in any surface. Cross-mode activity timeline — chat, messaging, mail, calls, meetings. Deep-link to the full conversation. Context stored by contact in Deals (customers) and Contacts (colleagues).
Search & Notifications
Cmd+K cross-mode search with full-text indexing and highlighted snippets. Notification bell with badge count and grouped unread items.
People & Files
Contacts with contextual orbit. Files organized by hub. All powered by Depot.
Platform Integration
Every interaction stored by contact — in Deals for customers, in Contacts for colleagues. Every file stored in Depot. Part of Calisto Interact alongside Mail, Inbox, Voice, Live, and Contacts.
High-Performance Ops. Zero Monthly Overhead.
Get all 15 Core modules at no monthly cost. You only pay 2% of processed revenue.