Internal chat. WhatsApp. Social DMs. OTA messages. Website chat. One inbox.
One inbox for every message type. Internal team conversations. WhatsApp Business and SMS. Instagram, Facebook Messenger, and TikTok DMs. Guest messages from booking platforms and OTA distribution channels connected through Calisto Sync. Website live chat with a one-line embed. One conversation thread per contact across every channel. Route to the right person for a small team. Enforce SLA policies and escalate for a growing operation. Let AI auto-pilot handle routine conversations at scale. Knowledge base training, suggested replies, messaging analytics, and CSAT surveys.
They switch channels. You see one conversation.
A customer messages on WhatsApp Monday. Follows up on Instagram Tuesday. Calls Wednesday. Every touchpoint appears in one chronological thread — channel badges on each message bubble showing where it came from. A team member sends an internal note about the customer. It appears in the same thread, visible to your team, invisible to the customer. The agent replies from one compose box and the response routes back through the channel the customer used. One thread, one history, one truth.
Sarah M.
Acme Corp · Returning Guest
Active Channels
WhatsApp, Instagram, Email
14 Interactions
Across messaging, email, calls, and meetings
Conversation Actions
Assign. Transfer. Snooze until Tuesday. Close with resolution tag. Reopen when the customer returns. Every action audited.
Search by Contact
Every message automatically organized by sender in Link and Deals. Pull up a contact record and see every conversation across every channel, in chronological order.
Unified Thread
Every message from a contact — across every connected channel — in one chronological view. Channel indicators on each bubble. Internal team notes interleaved but marked as internal-only.
Internal Messaging
Team conversations alongside customer conversations. Internal notes, mentions, and handoff context — visible to your team, invisible to the customer.
Compose & Route
One compose box. The reply routes to the channel the customer is currently using. Switch channels manually if needed. Rich text, file attachments, quick replies.
Suggested Replies
Context-aware reply suggestions drawn from your knowledge base and past responses. Accept, edit, or ignore. Available as you type.
Contact Sidebar
Contact record visible alongside every conversation. Name, organization, deal stage, booking history, past interactions across every channel.
Context Storage
Every message automatically filed to the sender's record in Link and Deals. Find the conversation by finding the contact. Full history across messaging, email, calls, and meetings.
Eight channel types. Your existing accounts. Messages arrive in seconds.
Inbox doesn't replace WhatsApp or Instagram — it connects them. Your business already uses these platforms. Inbox brings every conversation into one place so your team responds from one surface instead of switching between seven apps.
WhatsApp Business
Connect your existing WhatsApp Business account. Receive and respond to customer messages. Template management for outbound messages.
SMS
Connect your business number. Send and receive text messages. Two-way conversations with delivery confirmation.
DMs, story replies, and comment responses routed as conversations. Respond from Inbox without opening Instagram.
Facebook Messenger
Messenger conversations routed to Inbox. Respond without opening Facebook.
TikTok
DMs routed to Inbox. Respond from the same unified view.
Booking Platforms
Guest inquiries, booking modifications, pre-arrival messages — all in the same conversation thread as every other channel.
Voice
Call transcripts from Calisto Voice surfaced as conversation threads. Missed calls create entries with callback prompts. Voicemail transcriptions appear as messages.
Reviews
Reviews from Google, TripAdvisor, Yelp, and other platforms surfaced as conversation threads. Respond from the same inbox.
A widget on your site. Conversations in your inbox.
One line of JavaScript. A chat widget appears on your site. Visitors type a message, your team responds from the same Inbox view — same routing, same contact records, same conversation thread. The widget matches your brand.
Widget Customization
Colors, position, greeting message, agent avatar, offline message. The widget looks like yours — not a third-party badge.
Pre-Chat Form
Name, email, and question collected before the conversation starts. Information flows into the contact record automatically.
Offline Mode
No agents available? The widget switches to a message form. The visitor leaves a message. It arrives in Inbox when your team is back.
Embed
One line of JavaScript in your site header. Appears on every page — or configure for specific pages only.
Routing rules with skill-based assignment. SLA policies. Escalations. Templates. Broadcasts. Workflows.
Six operational surfaces. Routing rules assign conversations to team members with round-robin, load-balanced, or skill-based strategies. SLA policies enforce response time targets with breach alerts and escalation. Escalations manage priority threads. Templates provide canned responses. Broadcasts send messages across contacts. Workflows automate multi-step conversation handling. Scheduled messages queue sends for later.
Routing rules. SLA enforcement. Auto-pilot for the routine.
One person handles every message — routing doesn't matter. Two people — you need rules. Ten people — you need an engine. Routing rules assign conversations by channel, language, department, or custom conditions. SLA policies set response time commitments and escalate when they're breached. Auto-pilot handles the conversations that don't need a human at all.
Routing Rules
Assign incoming conversations based on channel source, customer type, language, department, or custom fields. Round robin, load-balanced, or skill-based distribution. Priority ordering with first-match logic.
SLA Policies
First-response and resolution time targets per channel and priority level. Breach alerts to supervisors. Escalation rules reassign conversations that exceed thresholds. The clock is always visible.
Auto-Assignment
Conversations assigned on arrival. Distribute evenly, route to least-busy, or assign by skill match. Manual override always available.
Auto-Pilot
Routine conversations handled without a human — greetings, FAQs, booking confirmations, directions, hours of operation. Trains on your knowledge base and past responses. Escalates to a human the moment the conversation goes beyond routine. Fully optional — turn it on when you're ready.
AI auto-pilot. Knowledge base training. Suggested replies. Messaging analytics. CSAT surveys.
Five surfaces for AI and measurement. AI auto-pilot handles routine conversations trained on your knowledge base — per-channel activation with human escalation. AI training manages the knowledge inputs. Suggested replies provides response recommendations. Messaging analytics tracks volume, response time, agent performance, and SLA compliance. CSAT surveys measure customer satisfaction per conversation.
CSAT after every conversation. On the channel they used.
Conversation closes. The customer gets a satisfaction survey — on WhatsApp, not in a separate email. One-tap rating. Optional comment. Results tracked per agent, per channel, per time period on the CSAT dashboard. Spot trends before they compound.
Post-Conversation Survey
Triggered automatically on close. Customizable rating scale. Optional follow-up question. Delivered on the channel the customer used.
CSAT Dashboard
Satisfaction scores over time. Filter by agent, channel, department, date range. Trend lines that help you spot issues before they compound.
Conversations. Channels. Routing. AI. Templates. Workflows. Analytics. CSAT.
Unified Inbox
One conversation thread per contact across all channels. Compose and route. Suggested replies. Internal notes. Assign, transfer, snooze, close.
Connected Channels
WhatsApp Business, SMS, Instagram DMs, Facebook Messenger, TikTok DMs, OTA and booking platform messages, website live chat.
Internal Messaging
Team conversations alongside customer conversations. Internal notes, mentions, and handoff context — visible to your team, invisible to the customer.
OTA & Distribution Messages
Guest messages from booking platforms and OTA channels connected through Calisto Sync arrive in the same inbox as every other message type.
Website Chat Widget
Customizable live chat widget with pre-chat form, offline mode, and one-line embed.
Knowledge Base
Content library that powers AI auto-pilot responses and suggested replies.
Routing & SLA
Routing rules with round-robin, load-balanced, and skill-based assignment. SLA policies with breach alerts and escalation.
Escalations
Priority conversation management with escalation rules and team notification.
Templates & Broadcasts
Canned response templates for consistent replies. Broadcast messages across contact segments.
Workflows & Scheduled
Multi-step conversation automation. Scheduled message queue for timed sends.
AI Auto-Pilot & Training
Routine conversation handling trained on your knowledge base. Per-channel activation. Human escalation. AI training inputs and suggested reply management.
Analytics & CSAT
Messaging volume, response time, agent performance, SLA compliance. Post-conversation CSAT surveys with per-agent and per-channel trends.
Settings
Messaging settings, satisfaction config, presence, webhooks, and notification preferences.
Free unified inbox. Pro from 2% of revenue.
2 high-performance engines, 10+ native channel integrations, enterprise email with custom domains, thread-stitching technology, team routing, AI drafting, and 24/7 human backup at $1/day. Core inbox free forever.