One phone system. One user to a full call center.
A business number and voicemail for a solo operator. Extensions and ring groups for a small team. Call flows and queues for a growing operation. Supervisor monitoring with whisper and barge for a call center. AI receptionist with automated booking. Call recordings, transcription, and call tracking with source attribution. Same product, 531 global destinations, turn on what you need.
A business number. Calls in and out. Voicemail. That's it.
Get a business phone number. Make and receive calls from the browser or your phone. Voicemail catches what you miss. Call logs track everything. That's the starting point — a clean, professional phone line for your business. No PBX knowledge required. No hardware.
Calls
Inbound and outbound calls from the browser. Call history with duration, direction, and outcome. Missed call notifications.
Business Numbers
Local numbers, toll-free numbers, international numbers. Buy a new number or port your existing one with the porting wizard.
Voicemail
Voicemail inbox with playback, transcription, and notification. Custom greetings. Voicemail-to-email delivery.
Voicemail Drop
Pre-recorded messages you can drop into voicemail without waiting for the beep. Record once, use for outbound campaigns.
Masked Calling
Call from your business number without revealing your personal number. For agents, delivery drivers, and anyone making calls from a personal device.
Local Presence
Automatically display a local number matching the area you're calling. Increase answer rates for outbound calls.
Call Logs
Complete call history with timestamp, direction, duration, caller, and outcome. Filter by date, number, or team member.
Extensions. Ring groups. Routing rules. A phone system that grows with you.
When your team grows past one person, Voice becomes a phone system. Four extension types — user, department, shared line, and voicemail-only. Ring groups with five strategies to distribute calls across your team. Routing rules that send calls to the right person or department based on time of day, caller ID, or dialed number. Conference calling for group conversations.
User
Personal line for an individual team member
Ext 101Department
Sales, support, or any team group
Ext 200Shared Line
Reception desk, shared across multiple users
Ext 300Voicemail-Only
After-hours or record-only, no live agent
Ext 9005 Ring Strategies
Routing Rules
Route incoming calls based on time of day, day of week, caller ID, dialed number, or department. Priority-ordered rules with first-match logic.
Transfer Rules
Warm transfer, blind transfer, and attended transfer. Transfer to extension, ring group, voicemail, or external number.
Conference
Multi-party conference calls. Dial-in number with PIN. Moderator controls — mute, remove, recording.
Callbacks
When a caller can't get through, they can request a callback. The system queues the callback and notifies the next available agent.
Visual call flow editor. Queues with hold music and position announcements. SLA thresholds.
When a team outgrows ring groups, call flows and queues take over. The visual call flow editor is a drag-and-drop canvas — no code. Route calls through IVR menus, time-of-day splits, and agent queues. Queues hold callers with music and position announcements. SLA thresholds trigger overflow rules when wait times exceed targets.
Visual call flow editor. Call queues with hold music and position announcements.
When your call volume outgrows ring groups, call flows and queues take over. The visual call flow editor lets you build routing logic by dragging and connecting nodes — greetings, menus, time checks, queue routing, voicemail fallback — no code required. Call queues hold callers in line with estimated wait time, position announcements, and hold music. Queue editors configure priority, overflow, and SLA thresholds.
Call Queue Engine
Position Announcements
Callers hear their position in the queue at configurable intervals. Estimated wait time updates automatically.
Hold Music
Custom hold music and periodic announcements. Upload audio or select from the built-in library.
Priority Routing
VIP callers, return callers, or tagged contacts routed ahead of general queue entries.
Queue Overflow
When wait time exceeds threshold, calls route to another group or voicemail. Configurable SLA thresholds per queue.
Live agent monitor. Listen, whisper, barge. SLA management. Call quality scoring.
The supervisor floor is the call center command surface. A live board showing every agent, their status, and their current call. Listen to a live call silently. Whisper coaching to the agent without the caller hearing. Barge into the call as a third participant. SLA management with breach alerts. Call quality scoring with MOS, jitter, and packet loss. Call analytics and transcription.
Listen. Whisper. Barge. Every call monitored in real time.
For operations running a front desk, a reservation line, a support team, or a full call center. The supervisor floor shows every active call, every agent's status, and every queue — in real time. Three monitoring modes let supervisors coach without the caller knowing, or jump into the call when needed. SLA tracking catches breaches before they become complaints. Quality scoring rates every call.
Live Monitor
Real-time grid of all active agents. Status: available, on call, in wrap-up, offline. Current call duration. Queue stats. 30-second refresh.
Live Assist
Real-time guidance pushed to the agent's screen during a call. Prompts, scripts, and suggested responses without voice interruption.
SLA Management
Define SLA targets per queue — maximum wait time, maximum ring time, abandonment rate threshold. Breach alerts fire to supervisors and managers in real time.
Call Quality
Per-call quality scoring — MOS (Mean Opinion Score), jitter, packet loss. Identify calls with poor audio quality. Track quality trends over time.
Call Analytics
Call volume, average handle time, first-call resolution, peak hours, agent performance. KPI dashboard with date range filters.
Call Tracking
Source attribution for inbound calls. Track which marketing channel, campaign, or landing page generated the call. Four attribution parameters.
Transcription
Call recordings transcribed to text. Searchable. Reviewable. Available after the call ends. For compliance, training, and quality review.
531 destinations. Local numbers in the markets you serve.
Call anywhere. 531 global destinations with competitive per-minute rates. Buy local numbers in the countries where your business operates — your customers see a local number, not an international one. Port your existing numbers with the porting wizard. eSIM support for mobile devices.
Latin America
Brazil, Mexico, Colombia, Argentina, Chile, Peru, and 30+ more. Local numbers available in major markets.
Africa
Nigeria, South Africa, Kenya, Ghana, Egypt, and 40+ more. Competitive per-minute rates across the continent.
Europe
UK, Germany, France, Spain, Netherlands, and 40+ more. Local and toll-free numbers in every major market.
Asia-Pacific
Australia, India, Japan, Singapore, Philippines, and 30+ more. Local presence in key business hubs.
Local Numbers
Buy local numbers in the countries where your business operates. Your customers see a local number, not an international one.
Number Porting
Port your existing numbers with the porting wizard. Status tracking from submission through carrier confirmation.
eSIM Support
eSIM provisioning for mobile devices. Business calling from anywhere without a second SIM card.
Competitive Rates
531 global destinations with per-second billing. No rounding, no minimum call duration.
Calling. Phone system. Call flows. Supervisor floor. 531 destinations. AI booking.
Calling
Inbound and outbound calls, business numbers, voicemail with transcription, voicemail drop, masked calling, local presence, call logs, number porting.
Phone System
Four extension types, ring groups with five strategies, routing rules, transfer rules, conference calling, callbacks.
Call Flows & Queues
Visual call flow editor (drag-and-drop, no code), call queues with hold music and position announcements, queue overflow, SLA thresholds.
Supervisor Floor
Live agent monitor, listen/whisper/barge, live assist, SLA management with breach alerts, call quality scoring (MOS, jitter, packet loss), call analytics, call tracking with source attribution, transcription.
Global Coverage
531 destinations, local numbers, toll-free numbers, international numbers, number porting, eSIM support.
Webhooks
Eight webhook event types for integrating call events with external systems.
Platform Integrations
Contacts (caller ID resolution pre-answer), Deals (call activity on deal timeline), Calendar (scheduled calls), Inbox (missed call notifications), Ops (call-triggered tasks), Signal (eSIM management).
AI Booking
AI receptionist that answers calls, collects caller information, checks availability, and books appointments automatically.
Recordings
Call recording library with browse, search, and playback. Manager-gated access.
Free team calling. External at per-minute rates.
Internal calls are always free via LiveKit. External calling through DIDWW with no minimums or commitments.