WhatsApp, phone, Instagram. One inbox. One record.
Nine channels feed one conversation queue. Every message filed on the contact record automatically. The owner's personal phone stops being the business line.
Every channel, one queue
One screen replaces 14 chat threads
A customer sends a WhatsApp message with a photo of a leaking pipe. Another calls the business number. A third fills out a contact form on the website. All three arrive in one inbox as conversations filed on their contact records.
The owner responds from one screen. Not from a personal phone juggling 14 chat threads at 6:40 AM. Nine channels: WhatsApp, Instagram, Facebook, TikTok, SMS, web chat, email, OTA platforms, and review sites. One conversation queue. One contact record.
No tagging. No dragging. No CRM sync plugin.
Every email sent or received files on the sender's contact record automatically. No tagging. No dragging to a CRM folder. No integration to configure.
When the customer calls next month, the full conversation history (WhatsApp messages, emails, phone calls, form submissions) shows on one timeline. The question is never "did they contact us?" It's "what did they say?"
Every call logged. On the same record as the WhatsApp.
Messages unified. Conversations filed. Now the phone line joins the same record — and the personal cell retires.
The business phone system
The plumber's personal cell retires
When the tech calls a customer to confirm arrival time, the call logs on the contact record. When the customer calls back to reschedule, the call history shows. Who called, when, what was discussed.
The call recording plays back from the contact timeline. When the customer disputes what was discussed, the recording settles it. A dedicated business phone line with call recording, routing rules, and voicemail transcription replaces the personal cell phone number printed on business cards since 2014.
The 6 AM call booked itself
A customer called at 6 AM about a backed-up drain. AI Receptionist answered, confirmed the address, checked availability, booked the job, and texted the customer a confirmation. The owner was asleep. The job appeared on the dispatch board.
Call transcription creates a searchable record of every conversation. The missed call that used to mean a lost customer now means a booked job.
Customer messages on WhatsApp through the unified inbox asking about a service.
Conversation files on the contact record. Agent creates a booking that appears on the dispatch queue.
The WhatsApp thread became a dispatched job.
What it costs
A unified inbox and business phone system cost approximately $30 a month combined. The inbox runs EUR 13/$15 per month. The phone system runs EUR 13/$15 per month with one number included, plus per-minute usage. Contact linking is free with any Interact app.
Enterprise phone systems for field service cost $300-800 a month. No LATAM field service tool includes unified messaging. No European mid-market tool unifies WhatsApp, Instagram, and phone into one queue.
The owner's personal phone stops being the business line. Every message and every call files on the customer record automatically.