GPS. Photos. Parts. Hours. Every job proved.
Dispatch the job. Track the tech. Verify the work. Pay the tech. Four types of proof that replace trust with evidence. One system, one data source.
Run the day
Nearest tech. Shortest route. Across two cities.
An emergency call comes in. The dispatch board shows every tech's GPS position, skills, and parts on van. One drag assigns the nearest available tech. The tech gets a push notification with the address, the customer's name, and the service history.
Route optimization reorders the rest of the day for minimum drive time. Techs complete 1-2 extra jobs per day when drive time shrinks.
'En camino' — the text that stopped 14 calls.
An "On My Way" text sends to the customer with live GPS tracking. The phone stops ringing with "where is my tech?" calls.
Arrival windows and buffer time between jobs prevent the cascading lateness that generates 1-star reviews. The live job status board refreshes every 15 seconds. Dispatch always has a real-time view.
Not a WhatsApp 'done.' Timestamped proof.
Before-and-after photos with GPS stamps. The owner sees verifiable proof of work completed — not a WhatsApp message saying "done."
Verify the work
Checklist, photos, GPS, invoice — before the van moves.
The completion wizard walks the tech through seven steps: checklist verification, before-and-after photos, GPS-verified location, digital signature, customer satisfaction rating, instant invoice generation, and review request. All before leaving the property.
Each step timestamps. The customer satisfaction score determines whether a Google Reviews link or a private feedback form sends next.
A tech didn't show up? The escalation engine doesn't alert. It reassigns the job automatically. No field service tool for small operators has auto-reassignment.
Hours log to payroll. Revenue posts to the ledger.
Same database. No sync. No CSV. No end-of-month reconciliation gap.
Pay the team and track the money
On-site proof feeds directly into payroll
The tech's phone crosses the job site fence. Clock-in records. He leaves early — a grace window prevents a false clock-out. Manual time entry handles the exceptions. Timesheet approval follows a configurable workflow.
GPS timestamps and auto-tracked hours feed directly into job costing and payroll. Certification expiration warnings fire 30 days before a plumber's license, an electrician's bond, or a pest control applicator license lapses.
Parts from the van. Hours from the geofence. Profit.
At month-end, the ledger shows true revenue, true labor cost, and true parts cost per job, per tech, per week. Revenue from payments, online orders, and booking payments records in the same database. No sync, no CSV, no reconciliation gap.
Which tech earned the most? Which service type costs more than it returns? Which job lost money on parts? The answers are already calculated.
Job done. Five systems update. Nobody touched them.
Invoice sent. Review requested. Follow-up scheduled. 12 triggers and 6 actions. Build once, run forever.
Automate the repetitive work
One trigger. Three suites. The rule runs itself.
A job completes and the invoice sends. The review request fires. The warranty alert schedules. The 90-day maintenance reminder queues. Each automation built from a trigger, a condition, and an action.
A payment lapses — the reminder sends. A warranty nears expiry — the alert queues. A tech cancels — the job reassigns. Each rule built once.
Dispatch job completes and tech marks it finished with photos and parts logged.
Invoice generates in Payments with actual labor hours and materials used.
The gap between "job done" and "customer billed" is zero.
What it costs
Ops costs 1% of revenue processed through Calisto, additive to Commerce's 2%. A 5-tech operation doing $15,000 a month pays approximately $150 for the entire Ops suite: Dispatch, Today, Assure, Workforce, Ledger, Orderflow, Automations, and Signal. Adding technicians does not increase the bill.
The alternative is per-app fixed pricing for operators who prefer predictable costs: Dispatch at EUR 65/$75 per user per month, Workforce at EUR 22/$25, Ledger at EUR 40/$45. The dashboard and alerts come free with any Ops app.
Enterprise dispatch and operations tools charge $245-500 per technician per month. Mid-market scheduling and dispatch tools charge $49-79 per user per month without accounting or workforce management. The 1% revenue share delivers the full operations suite at a fraction of those costs, scaling with the business rather than penalizing growth.