Guest Messaging
Every guest message from seven channels in one inbox with reservation context, multi-language support, and automated sequences. One guest record.
Unified Messaging
8 featuresSeven-Channel Inbox
A guest messages on WhatsApp asking about parking. The message appears alongside their Airbnb booking inquiry from last week and the SMS confirmation from yesterday. One thread, one guest record.
Reservation Context
Full reservation context attached to every message. The check-in instructions send at the right time in the guest's language.
Automated Sequences
A Saturday arrival surge triggers automated sequences for every guest. Templates handle the repetitive answers, but the reservation context makes each response specific.
Message Templates
Pre-written templates for common scenarios with customization options to save time and ensure consistency.
Bulk Messaging
Send messages to multiple guests at once with segmentation by property, date range, or guest criteria.
Message Scheduling
Schedule messages to send at optimal times with timezone awareness and delivery confirmation.
Guest Language Preferences
Track guest communication preferences and automatically send messages in their preferred language.
Conversation Management
Organize conversations by guest, property, or topic with assignment to team members and completion tracking.
Email, Voice & Contact Timeline
4 featuresVoicemail Transcription
An owner leaves a voicemail about a maintenance concern. The voicemail transcribes and appears in the inbox queue alongside guest messages.
Missed Call Capture
Missed calls never disappear into a separate system. They become messages in the queue.
Automatic Email Filing
Every email from a guest or owner files automatically on the sender's contact record. No tagging, no BCC workaround.
Chronological Contact Timeline
The complete history of every interaction, across every channel, is one chronological timeline per contact.
Automated Sequences
6 featuresPre-Arrival Automation
Automated welcome messages, property instructions, WiFi details, and check-in instructions sent before arrival.
Check-in Day Automation
Automated check-in instructions, access code delivery, and property orientation sent on check-in day.
Mid-Stay Guest Support
Automated messages asking if guests need anything, offering services, or handling common requests mid-stay.
Pre-Departure Automation
Automated reminders about checkout times, key return instructions, and feedback requests before departure.
Post-Checkout Review Collection
Automated review request sent after checkout with links to major platforms.
Overdue Payment Reminders
Automated escalating payment reminder sequences for outstanding balances with flexible timing.
Replace Your Messaging Stack
No more switching between WhatsApp, email, SMS, and portal. One unified inbox for every guest communication channel. Templates, bulk messaging, and automation handle the repetitive work.
Voicemail transcribes. Email files. History builds itself.
Messaging unified the inbox. Now emails file themselves by sender, voicemails transcribe into the queue, and every interaction adds to one chronological contact record.