SWITCH FROM SYNCHROTEAM
Synchroteam to Calisto Dispatch
Take customers' requests, turn them into work orders and tasks, give each to who is free and near, route the day by road, repeat work on a schedule, hold it to your own service levels, and work it from a phone with no signal.
Feature by feature
Calisto Dispatch beside Synchroteam
- 18 In both
- 5 Only in Synchroteam
| 23 features | Calisto Dispatch | Synchroteam |
|---|---|---|
| Routing | ||
| Daily Route OptimizationCalisto: Route Optimization orders each worker's stops by road on Calisto's own router, with road kilometers and drive minutes beside the dispatcher's own order, and the order is sent to the worker's day.Checked Oct 29, 2026Source | Yes | Yes |
| Scheduling | ||
| Skills-Based SchedulingCalisto: best-fit suggestions rank who takes a task by availability, current load, skills and drive time to the job, and an Automations rule can give a new task to the best fit by itself.Checked Oct 29, 2026Source | Yes | Yes |
| Scheduling Conflict DetectionCalisto: the Schedule lens shows each person's day or week with capacity, and warns of double bookings and tight travel between jobs.Checked Oct 29, 2026Source | Yes | Yes |
| Work Orders | ||
| Multi-Technician Jobs and ProjectsCalisto: a work order carries as many tasks as the job needs, each to its own person and time, and a work order can sit on a project (with Velocity).Checked Oct 29, 2026Source | Yes | Yes |
| Job TemplatesCalisto: Library templates name a kind of work order with its category, priority, estimated time and the checklist steps it is checked off by.Checked Oct 29, 2026Source | Yes | Yes |
| Mandatory Completion ControlsCalisto: a task's steps are ticked off on the phone, and Complete enforces the required photo, signature and checklist items.Checked Oct 29, 2026Source | Yes | Yes |
| Preventive Maintenance | ||
| Recurring JobsCalisto: a recurring rule copies a template every so many days, weeks or months, or on a custom schedule, for a place and a client, and each due occurrence becomes one task.Checked Oct 29, 2026Source | Yes | Yes |
| Planned Preventive MaintenanceCalisto: recurring maintenance on a unit is due by date or by meter, whichever comes first, each cycle a work order (with Assure and Inventory).Checked Oct 29, 2026Source | Yes | Yes |
| Assets | ||
| Customer Sites and EquipmentCalisto: each client's equipment is on one register with its make, model, install and last service dates, and carries its own sticker.Checked Oct 29, 2026Source | Yes | Yes |
| Customers | ||
| Opportunities and Sales TasksCalisto: leads, deals and follow-ups are Deals', the CRM, on the same customer records Dispatch works for (with Deals).Checked Oct 29, 2026Source | Yes | Yes |
| Customer PortalCalisto: a client's portal shows their own visits and records, with who is coming and the minutes away (with Navigator).Checked Oct 29, 2026Source | Yes | Yes |
| Online Booking FormCalisto: clients book a service online into real open slots, and the booking opens the job (with Bookings).Checked Oct 29, 2026Source | Yes | Yes |
| SMS and Email Customer AlertsCalisto: a reminder goes to the client 24 hours before each visit, by text else email, and On My Way texts the minutes away, each an Automations rule.Checked Oct 29, 2026Source | Yes | Yes |
| Mobile App | ||
| Offline Mobile AppCalisto: on my way, arrive, start, checklist ticks, photos, documents, parts and complete wait on the phone with no signal and are sent once, in order; a worker can keep their day on the device to read it offline.Checked Oct 29, 2026Source | Yes | Yes |
| Inventory and Parts | ||
| Parts Inventory Across Depots and VansCalisto: parts are Inventory's stock by location, vans included, with lots, transfers and reorder points, through one ledger (with Inventory).Checked Oct 29, 2026Source | Yes | Yes |
| Timesheets | ||
| Timesheets and OvertimeCalisto: shifts, hours, overtime and timesheets are Workforce's, and time on each task is Dispatch's Time on Task (with Workforce).Checked Oct 29, 2026Source | Yes | Yes |
| Quoting | ||
| QuotesCalisto: a quote goes to the client as a proposal they open and accept online (with Proposals).Checked Oct 29, 2026Source | Yes | Yes |
| Tracking | ||
| Live Location TrackingCalisto: the Live Map shows each worker and each job's pin, and suggestions rank who is nearest by drive time.Checked Oct 29, 2026Source | Yes | Yes |
| Gaps | ||
| Maintenance Contracts with Hour BanksTrack the hours worked against the hours a maintenance contract includes.Checked Oct 29, 2026Source | No | Yes |
| Service Levels on a ContractAttach the service levels that apply to a maintenance contract to the contract itself.Checked Oct 29, 2026Source | No | Yes |
| Job Report BuilderDesign report templates with many field types, private fields and conditions, linked to job types.Checked Oct 29, 2026Source | No | Yes |
| Mobile Invoicing and Payment CollectionCreate an invoice and collect payment in the field from the technician’s app.Checked Oct 29, 2026Source | No | Yes |
| REST API, Webhooks and ZapierRead and create records through a REST API, push events out by webhook, and connect through Zapier.Checked Oct 29, 2026Source | No | Yes |
What moves
Bringing your data from Synchroteam
Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.
From an export file
Export your data from Synchroteam and drop the file in. It is read in your browser and mapped onto Calisto.
Any spreadsheet you export from Synchroteam can be mapped onto Calisto, column by column.
Moving from Synchroteam
Questions about switching
How do my open jobs come over from Synchroteam?
Open jobs are made again as work orders and tasks with the one task composer, each with its client, place, time and person. Kinds of work you repeat become Library templates with their steps, and a recurring rule makes each due occurrence a task from then on.
How do my technicians come across?
Each person is added once with New Worker and is the same person in every Calisto app. Contractors keep their skills, zones, insurance and license, with their pay agreements. Shifts and hours are set in Workforce.
Do my service targets carry over?
Each target is set again as a service level for a kind of work, a team, a zone or the whole business, with tighter targets per priority and your business hours if you choose. Priority, the Breach Log and the alerts read it from the moment it is saved.
Learn more
Everything Calisto does here
The pages behind this comparison: the sector, the apps and the guides.