SWITCH FROM SYMPLA
Sympla to Calisto Tickets
Tickets sells dated admission and admits its holders at the door: events and ticket types, prices, pricing seasons and sale windows, seating and zones, add-ons, transfers, refunds, wallet passes and a phone door that keeps working with no signal, with every sale in its own currency.
- tickets
Feature by feature
Calisto Tickets beside Sympla
- 17 In both
- 2 Only in Sympla
| 19 features | Calisto Tickets | Sympla |
|---|---|---|
| Pricing | ||
| Ticket Batches by DateCalisto: Pricing seasons change a ticket type's price on set dates, and the price stays editable by the business at any time. Sale windows open and close each ticket type on set dates, with their own allocation and an optional presale code.Checked Oct 28, 2026Source | Yes | Yes |
| CouponsCalisto: Discount codes take a percentage or a set amount off, with their own limits, and each use is counted once when the sale completes.Checked Oct 28, 2026Source | Yes | Yes |
| Seating | ||
| Reserved SeatingCalisto: Seating plans are drawn in the Visual Designer and saved to the venue, and buyers choose their seats on the event's seat map at checkout. A seat is held while they pay.Checked Oct 28, 2026Source | Yes | Yes |
| Selling | ||
| Extras Sold with the TicketCalisto: Add-ons such as merchandise are sold with the ticket in the same checkout, refunded with it, and handed over at the venue.Checked Oct 28, 2026Source | Yes | Yes |
| Custom FormsCalisto: A form bound to a ticket type is asked by every door that sells it: the online checkout, the box office and the till.Checked Oct 28, 2026Source | Yes | Yes |
| Interest List Before Sales OpenCalisto: A waiting list opens when a ticket type sells out, and members can be offered a presale. A list of people to tell when sales open is not offered.Checked Oct 28, 2026Source | No | Yes |
| Payments | ||
| Pix, Boleto and Card PaymentsCalisto: Tickets are paid through the business's own gateway, with region-native methods such as Pix and boleto where the gateway offers them, with Payments.Checked Oct 28, 2026Source | Yes | Yes |
| Payments Awaiting ApprovalCalisto: A ticket awaiting payment holds its place for a set time and is confirmed when the gateway settles it. A hand entry can be marked paid later, with who and when.Checked Oct 28, 2026Source | Yes | Yes |
| Early Access to Sales RevenueCalisto: Tickets are paid through the business's own gateway, with Payments, so each sale settles to the business as it is paid.Checked Oct 28, 2026Source | Yes | Yes |
| Door | ||
| Check-In by QR CodeCalisto: The door scans each ticket's code with a phone camera and fills the screen with the verdict. A refunded, cancelled, unclaimed or replaced code is refused.Checked Oct 28, 2026Source | Yes | Yes |
| Manual Check-In from the ListCalisto: The team picks a holder from the list or a search and checks that ticket in, whatever code it carries.Checked Oct 28, 2026Source | Yes | Yes |
| Entry Limits by Ticket Type at Each GateCalisto: A ticket type admits to zones such as the floor, a VIP lounge or backstage, each with its own capacity counted at sale, and the door stands at a zone.Checked Oct 28, 2026Source | Yes | Yes |
| Team Access LevelsCalisto: Each person's access to sales, refunds and reports follows the owner's Money access settings, and holders' contact details show only to people cleared to see them.Checked Oct 28, 2026Source | Yes | Yes |
| Live Entry CountCalisto: The live door shows who is in, arrivals per minute and who is still outside, and the home counts tickets sold against capacity.Checked Oct 28, 2026Source | Yes | Yes |
| Mobile AccreditationCalisto: Accreditation for staff, press and partners is run with Events, through the same door.Checked Oct 28, 2026Source | Yes | Yes |
| Holders | ||
| Attendee Search by Order, Name or EmailCalisto: Holders are found by name, email or order number in the attendee list and in Calisto's search.Checked Oct 28, 2026Source | Yes | Yes |
| Participation CertificatesCalisto: Holders keep their ticket and its door history. A certificate of participation is not issued.Checked Oct 28, 2026Source | No | Yes |
| Reports | ||
| Sales by Ticket Type in Real TimeCalisto: Analytics shows tickets sold and revenue by event, ticket type and sales source, each in its own currency, and exports to CSV.Checked Oct 28, 2026Source | Yes | Yes |
| Financial ManagementCalisto: Transactions lists every ticket sale with its payment, its refunds and its currency, and Reports carries each event's money.Checked Oct 28, 2026Source | Yes | Yes |
What moves
Bringing your data from Sympla
Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.
From an export file
Export your data from Sympla and drop the file in. It is read in your browser and mapped onto Calisto.
Any spreadsheet you export from Sympla can be mapped onto Calisto, column by column.
Moving from Sympla
Questions about switching
Can buyers still pay with Pix and boleto after switching from Sympla?
Yes, where the business's gateway offers them. Calisto connects region-native gateways with their local methods, and each ticket type is sold in its own currency, never converted.
How does check-in at the gates work after leaving Sympla?
Each gate stands at a zone, and a ticket type admits only to the zones it is sold for. The door scans on any phone in the browser, keeps working with no signal, and the live door counts who is in.
Can I move my Sympla participants into Calisto Tickets?
No. Tickets has no import. Tickets already sold on Sympla are admitted with Sympla's own check-in, and the Calisto door admits the tickets Calisto sells or issues, so a switch is simplest from the next event.
Learn more
Everything Calisto does here
The pages behind this comparison: the sector, the apps and the guides.