Calisto Pro
Switch
Calisto Desk

SWITCH FROM SQUARESPACE

Squarespace to Calisto Desk

Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.

  • Online Retailers

Feature by feature

Calisto Desk beside Squarespace Commerce

  • 6 In both
Calisto Desk beside Squarespace Commerce, feature by feature
6 featuresCalisto DeskSquarespace Commerce
Intake
Contact FormsCalisto: the help center’s Submit a Request is one of the business’s Forms forms, and its Create a Ticket action writes the ticket.Checked Nov 7, 2026SourceYesYes
Form Submissions Kept for Follow-UpCalisto: each submission becomes a ticket on the queue, on its response targets, with the person who sent it as the requester.Checked Nov 7, 2026SourceYesYes
Tickets
Contacts With Notes and TagsCalisto: internal notes and tags on each ticket, and the requester opens in Contacts.Checked Nov 7, 2026SourceYesYes
Customer Profile With Order HistoryCalisto: the customer’s purchases, bookings, balances and related tickets beside the ticket.Checked Nov 7, 2026SourceYesYes
Knowledge
FAQ PagesCalisto: a knowledge base by category and a help center for each business, searchable, in its brand and on its own domain.Checked Nov 7, 2026SourceYesYes
Mobile
Alerts in the Mobile AppCalisto: Desk’s pushes carry Assign to Me, Reply, Approve, Decline and Call, and its widgets show the queue and what is breaching.Checked Nov 7, 2026SourceYesYes

What moves

Bringing your data from Squarespace Commerce

Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.

From an export file

Export your data from Squarespace Commerce and drop the file in. It is read in your browser and mapped onto Calisto.

Any spreadsheet you export from Squarespace Commerce can be mapped onto Calisto, column by column.

The Squarespace Commerce migration guideMove my data

Moving from Squarespace

Questions about switching

Where do form submissions go?

A Forms form with the Create a Ticket action puts each submission on Desk’s queue as a ticket, on its response targets, so it is answered from one place.

Can customers find answers on their own?

Each business has a help center with its articles by category, searchable, on its own domain if you connect one, and Was This Helpful? under every article.

Can I answer from my phone?

Desk installs with Home, Tickets, Threads and Dial tabs, and a notification carries Assign to Me and Reply.

Learn more

Everything Calisto does here

The pages behind this comparison: the sector, the apps and the guides.