SWITCH FROM SENDCLOUD
Sendcloud to Calisto Orderflow
Take in every order from every channel, move it stage by stage, catch what is late or stuck, pick, pack and ship from the right place, hand it to a carrier, a courier, a driver or the customer, and take returns back.
Feature by feature
Calisto Orderflow beside Sendcloud
- 19 In both
- 7 Only in Sendcloud
| 26 features | Calisto Orderflow | Sendcloud |
|---|---|---|
| Orders | ||
| Multichannel Order ImportCalisto: every order from every channel lands in one queue: website checkout (with Sites), marketplaces and delivery platforms (with Sync), kiosks, client portals, phone entry, imports from a previous tool and an API intake.Checked Oct 30, 2026Source | Yes | Yes |
| Shipping | ||
| Multi-Carrier ConnectionsCalisto: parcel carriers connect on each carrier's published API for rates, labels and live tracking, among them DPD, GLS, InPost, Packeta, PostNL, Colissimo, Mondial Relay, DHL Express and UPS.Checked Oct 30, 2026Source | Yes | Yes |
| Your Own Carrier ContractCalisto: every parcel carrier and on-demand courier is connected on the business's own account, on the carrier's published API.Checked Oct 30, 2026Source | Yes | Yes |
| Shipping LabelsCalisto: a connected carrier makes the label on the business's own account, with the declared goods value and each party's tax number on the shipment.Checked Oct 30, 2026Source | Yes | Yes |
| Checkout | ||
| Delivery Options at CheckoutCalisto: checkout quotes come from the business's shipping rules plus its carriers, and each rule carries its checkout rate and a free-over threshold.Checked Oct 30, 2026Source | Yes | Yes |
| Service Point DeliveryCalisto: a pickup point or locker is set on the shipment by the carrier's own id.Checked Oct 30, 2026Source | Yes | Yes |
| Same-Day DeliveryCalisto: local delivery goes to on-demand couriers on the business's own account (Stuart, Cabify Logistics, Lalamove, Kwik, Uber Direct), booked by a shipping rule on the best quote or by hand, and followed to the door with proof of delivery.Checked Oct 30, 2026Source | Yes | Yes |
| Fulfillment | ||
| Picking ListsCalisto: Orderflow's Warehouse floor carries pick lists, a packing station, ship orders and the warehouses list.Checked Oct 30, 2026Source | Yes | Yes |
| Bulk Order PickingCalisto: orders in an order group are advanced together through batch fulfillment.Checked Oct 30, 2026Source | Yes | Yes |
| Tracking | ||
| Email, SMS and WhatsApp UpdatesCalisto: the customer is told when the order is placed, ready for pickup, out for delivery, delivered or cancelled, by email or text, each an Automations rule the business can change or turn off (with Automations); staff can also message the customer from the order on the business's Mail, SMS or WhatsApp line.Checked Oct 30, 2026Source | Yes | Yes |
| Customer Tracking PageCalisto: each order has a tracking page by link that needs no sign-in, is not indexed, and shows the courier's arrival on a live map.Checked Oct 30, 2026Source | Yes | Yes |
| Multi-Carrier TrackingCalisto: live tracking from each connected carrier comes back on the order, and returns and shipments are found by tracking number in Calisto search.Checked Oct 30, 2026Source | Yes | Yes |
| Control Over Customer MessagesCalisto: each customer message is an Automations rule the business can change or turn off (with Automations).Checked Oct 30, 2026Source | Yes | Yes |
| Returns | ||
| Multi-Channel ReturnsCalisto: one return lifecycle covers every order and in-store sale, and marketplace returns arrive through Sync into the same lifecycle, with the decision sent back to the marketplace (with Sync).Checked Oct 30, 2026Source | Yes | Yes |
| Accept or Reject ReturnsCalisto: each return request is approved or denied on the approval engine, decided by whoever holds refund rights, then completed.Checked Oct 30, 2026Source | Yes | Yes |
| Return Policy RulesCalisto: return policies set a restocking fee of none, a flat amount or a percentage, and the policy shows on the product page.Checked Oct 30, 2026Source | Yes | Yes |
| Return Status UpdatesCalisto: the customer is told when a return is decided, by email or text (with Automations).Checked Oct 30, 2026Source | Yes | Yes |
| Exceptions | ||
| Delivery Issue TrackingCalisto: delivery exceptions are their own queue, beside the exceptions board for stalled, failed or flagged orders, and orders at risk of missing or past their deadline are announced.Checked Oct 30, 2026Source | Yes | Yes |
| Reporting | ||
| Carrier Performance InsightsCalisto: Performance reports partner performance beside cycle times per stage, SLA compliance and channel mix.Checked Oct 30, 2026Source | Yes | Yes |
| Gaps | ||
| Self-Service Returns PortalA branded portal where customers create their own return labels within the rules the merchant sets.Checked Oct 30, 2026Source | No | Yes |
| Customs DocumentsGenerate customs documents automatically for international shipments and returns.Checked Oct 30, 2026Source | No | Yes |
| Branded Tracking Pages and MessagesTracking pages and messages in the store's logo, colors and tone, with promotions added.Checked Oct 30, 2026Source | No | Yes |
| Address Auto-FixCorrect address errors that would otherwise delay delivery.Checked Oct 30, 2026Source | No | Yes |
| Automatic Shipping InsuranceInsure high-value parcels automatically.Checked Oct 30, 2026Source | No | Yes |
| Carrier Claims AutomationDetect lost, damaged or late parcels, file the carrier claim and follow it up automatically.Checked Oct 30, 2026Source | No | Yes |
| Delivery Date PredictionPredict delays and arrival times from carrier and tracking history.Checked Oct 30, 2026Source | No | Yes |
What moves
Bringing your data from Sendcloud
Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.
From an export file
Export your data from Sendcloud and drop the file in. It is read in your browser and mapped onto Calisto.
Any spreadsheet you export from Sendcloud can be mapped onto Calisto, column by column.
Moving from Sendcloud
Questions about switching
How do my open orders come over from Sendcloud?
Orders from a previous tool come in as an import and land in the same queue as every new order. Website checkout, marketplaces and delivery platforms (through Sync), kiosks, client portals, phone entry and the API all feed that one queue, and each order moves line by line through its stages.
Can I keep shipping through Sendcloud?
Yes. Sendcloud is one of the carriers Orderflow connects on the business's own account, beside direct carriers such as DPD, GLS, InPost, PostNL, Colissimo and Mondial Relay, each on its published API for rates, labels and live tracking.
How are returns handled?
One return lifecycle covers every order and in-store sale: request, approve or deny, then complete. Goods are restocked once, or not at all for damaged goods, and the refund is issued through Payments. Marketplace returns arrive through Sync into the same lifecycle, and the decision goes back to the marketplace.
Learn more
Everything Calisto does here
The pages behind this comparison: the sector, the apps and the guides.