SWITCH FROM REVIEWPRO
ReviewPro to Calisto Reputation
Every review site in one inbox, each reply published where the review was left, review requests that never gate a review, and each place's Google profile kept right.
- Hotels & Resorts
Feature by feature
Calisto Reputation beside ReviewPro by Shiji
- 14 In both
- 6 Only in ReviewPro by Shiji
| 20 features | Calisto Reputation | ReviewPro by Shiji |
|---|---|---|
| Reviews | ||
| Reviews From Google, Tripadvisor and the OTAsCalisto: every review from every connected site lands in one inbox, newest first; Google Business Profile, Facebook, Yelp and Tripadvisor sync hourly, and Booking.com, Airbnb and Expedia reviews arrive through the channel manager with stay dates and category ratings (with Sync).Checked Nov 1, 2026Source | Yes | Yes |
| Feedback Tied to Guest ProfilesCalisto: each review's page shows the guest's possible match from the customer book, the reply, who answered and whether it is live on the site.Checked Nov 1, 2026Source | Yes | Yes |
| Insights | ||
| Sentiment AnalysisCalisto: every review is classified for sentiment and themes as it arrives, and Analytics shows the sentiment trend and each theme's trend.Checked Nov 1, 2026Source | Yes | Yes |
| One Score Across Review SitesCalisto: Analytics gives one average rating over every connected review site, and the same figure per site and per place.Checked Nov 1, 2026Source | Yes | Yes |
| Comparison Between Group PropertiesCalisto: the scoreboard ranks every place on rating, volume, response rate and hours to reply.Checked Nov 1, 2026Source | Yes | Yes |
| Response Rate and Response Time ReportsCalisto: Analytics shows average rating, volume, response rate and hours to reply, by star, over time and by review site.Checked Nov 1, 2026Source | Yes | Yes |
| Customizable DashboardsCalisto: saved report dashboards are exported or emailed on a schedule (with Reports and Automations).Checked Nov 1, 2026Source | Yes | Yes |
| Filters by Room, Trip Type and Traveler TypeReviews and reports are filtered by room, source, trip type and traveler type, and survey results by room number, room type, stay length, corporate client and loyalty level.Checked Nov 1, 2026Source | No | Yes |
| Competitors | ||
| Competitor BenchmarkingCalisto: competitors' ratings are measured daily from Google, entered by hand for other sites, and set beside each place's own.Checked Nov 1, 2026Source | Yes | Yes |
| Competitors' Guest Feedback in DetailDirect competitors' guest feedback is read in detail, with their response rate and NPS compared and more than 700 hospitality concepts drilled into.Checked Nov 1, 2026Source | No | Yes |
| Feedback | ||
| Guest SurveysCalisto: surveys are built as forms and answered on a public page, and the private feedback answers are read beside the reviews (with Forms).Checked Nov 1, 2026Source | Yes | Yes |
| Public Review Prompts in Feedback RequestsCalisto: a campaign's feedback line offers a customer below it private feedback first while the public review link stays shown, so no review is gated.Checked Nov 1, 2026Source | Yes | Yes |
| Survey Delivery by WhatsAppGuest surveys are delivered by WhatsApp as well as by email and SMS.Checked Nov 1, 2026Source | No | Yes |
| Survey Goals by DepartmentSurvey goals are set for each department, from the front desk to housekeeping.Checked Nov 1, 2026Source | No | Yes |
| Replies | ||
| AI Response DraftsCalisto: an AI reply is drafted in the review's own language, and nothing is saved until a person saves it.Checked Nov 1, 2026Source | Yes | Yes |
| Staff Review Before PublishingCalisto: replies written by team members can wait for an owner's or admin's approval, following the business's approval routing, before they go live.Checked Nov 1, 2026Source | Yes | Yes |
| Bulk AI ResponsesUp to 20 AI responses are generated at once for review and editing.Checked Nov 1, 2026Source | No | Yes |
| AI Responses That Use the Property's DetailsAI responses draw on Property Insights so each reply reflects the hotel's own features and brand identity.Checked Nov 1, 2026Source | No | Yes |
| Operations | ||
| Cases Created From ReviewsCalisto: Hand to Operations raises an Assure finding from a review, and an alert word matched when a review arrives can raise one automatically (with Assure).Checked Nov 1, 2026Source | Yes | Yes |
| Mobile | ||
| Mobile AppCalisto: the phone app has Home, Reviews, Requests and Analytics tabs, a Reply button on a new review's push notification, widgets for Needs a Reply and Rating Glance, and reviews readable offline.Checked Nov 1, 2026Source | Yes | Yes |
What moves
Bringing your data from ReviewPro by Shiji
Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.
From an export file
Export your data from ReviewPro by Shiji and drop the file in. It is read in your browser and mapped onto Calisto.
Any spreadsheet you export from ReviewPro by Shiji can be mapped onto Calisto, column by column.
Moving from ReviewPro
Questions About Switching
Do Booking.com, Airbnb and Expedia reviews come in?
Yes. They arrive through Calisto Sync's channel manager with the stay dates and category ratings, in the same inbox as Google Business Profile, Facebook, Yelp and Tripadvisor, which sync every hour.
How do guest surveys work?
A survey is built as a form in Calisto Forms and answered on a public page, and the private feedback answers sit beside the reviews. Review requests can go out after a stay through an Automations rule.
What happens when a review shows a problem in the hotel?
Hand to Operations raises an Assure finding from the review, and an alert word matched when a review arrives can raise one automatically, so the issue is fixed where operations work.
Learn more
Everything Calisto does here
The pages behind this comparison: the sector, the apps and the guides.
- Hospitality & AccommodationCalisto for Hotels & Resorts
Calisto Pro eliminates friction by keeping your front desk, housekeeping, dining, and maintenance in total sync, so all your guests experience is flawless hospitality.
Open - Hotels & ResortsReservations & Revenue
Thirteen intake paths into one queue, a rate approved at 9am live on two hundred channels by 9:01, and a walk-in upstairs in two minutes.
Open - Hotels & ResortsFront Desk, Calendar & Rates
Today’s arrivals and the tape chart, rate plans and night rules on one grid, and a switch for what each channel sells.
Open - Hotels & ResortsGroup Sales & Billing
A won deal creates the room block, the rate and the billing terms, and the night audit closes on exceptions instead of every line.
Open - Hotels & ResortsMarketing, Reviews & Loyalty
Checkout is what triggers the review, the points and the win-back, not a date somebody put in a calendar.
Open - PricingPricing for Hotels & ResortsOpen
- AppCalisto Stays
Hotels, short-term rentals, luxury villas and serviced apartments: one calendar and its channels, the front desk or self check-in, rates, housekeeping, guest messaging, one folio, owner statements and the owner portal.
Open - AppCalisto Reputation
Review management across Google, Yelp, TripAdvisor with response templates and automation.
Open