SWITCH FROM OUTVIO
Outvio to Calisto Orderflow
Take in every order from every channel, move it stage by stage, catch what is late or stuck, pick, pack and ship from the right place, hand it to a carrier, a courier, a driver or the customer, and take returns back.
Feature by feature
Calisto Orderflow beside Outvio
- 18 In both
- 8 Only in Outvio
| 26 features | Calisto Orderflow | Outvio |
|---|---|---|
| Orders | ||
| Multichannel Order ImportCalisto: every order from every channel lands in one queue: website checkout (with Sites), marketplaces and delivery platforms (with Sync), kiosks, client portals, phone entry, imports from a previous tool and an API intake.Checked Oct 30, 2026Source | Yes | Yes |
| Routing | ||
| Automated Warehouse RoutingCalisto: each shipped line is ranked by location priority, oldest stock first, or nearest by road drive time, and offered to a location, which accepts, picks and packs; automatic routing offers the next location when one does not answer in time.Checked Oct 30, 2026Source | Yes | Yes |
| Warehouse | ||
| Digital Picking ListsCalisto: Orderflow's Warehouse floor carries pick lists, a packing station, ship orders and the warehouses list.Checked Oct 30, 2026Source | Yes | Yes |
| Order GroupingCalisto: orders in an order group are advanced together through batch fulfillment.Checked Oct 30, 2026Source | Yes | Yes |
| Production ListsCalisto: an item set to be made for each order gets a production order per order line, and the line moves on when it is made (with Inventory).Checked Oct 30, 2026Source | Yes | Yes |
| Shipping | ||
| Multi-Carrier Shipping with Your Own ContractsCalisto: every parcel carrier and on-demand courier is connected on the business's own account, on the carrier's published API.Checked Oct 30, 2026Source | Yes | Yes |
| Pickup PointsCalisto: a pickup point or locker is set on the shipment by the carrier's own id.Checked Oct 30, 2026Source | Yes | Yes |
| Real-Time Rate ComparisonCalisto: each connected carrier returns its rates on the business's own account, and checkout quotes offer every matching shipping rule's rate beside the carriers'.Checked Oct 30, 2026Source | Yes | Yes |
| Checkout | ||
| Delivery Options at CheckoutCalisto: checkout quotes come from the business's shipping rules plus its carriers, and each rule carries its checkout rate and a free-over threshold.Checked Oct 30, 2026Source | Yes | Yes |
| Tracking | ||
| Email, SMS and WhatsApp NotificationsCalisto: the customer is told when the order is placed, ready for pickup, out for delivery, delivered or cancelled, by email or text, each an Automations rule the business can change or turn off (with Automations); staff can also message the customer from the order on the business's Mail, SMS or WhatsApp line.Checked Oct 30, 2026Source | Yes | Yes |
| Tracking PageCalisto: each order has a tracking page by link that needs no sign-in, is not indexed, and shows the courier's arrival on a live map.Checked Oct 30, 2026Source | Yes | Yes |
| Exceptions | ||
| Automatic Issue DetectionCalisto: delivery exceptions are their own queue, beside the exceptions board for stalled, failed or flagged orders, and orders at risk of missing or past their deadline are announced.Checked Oct 30, 2026Source | Yes | Yes |
| Returns | ||
| Return Merchandise AuthorizationCalisto: each return request is approved or denied on the approval engine, decided by whoever holds refund rights, then completed.Checked Oct 30, 2026Source | Yes | Yes |
| Return PoliciesCalisto: return policies set a restocking fee of none, a flat amount or a percentage, and the policy shows on the product page.Checked Oct 30, 2026Source | Yes | Yes |
| Refund ManagerCalisto: returned goods are restocked once, or not at all for damaged goods (with Inventory), and the refund is issued through Payments.Checked Oct 30, 2026Source | Yes | Yes |
| Return NotificationsCalisto: the customer is told when a return is decided, by email or text (with Automations).Checked Oct 30, 2026Source | Yes | Yes |
| Reporting | ||
| Real-Time Fulfillment DashboardCalisto: queue times, bottlenecks, capacity per order type and availability (orders Inventory cannot cover yet) show live, with cycle times per stage.Checked Oct 30, 2026Source | Yes | Yes |
| Data ExportCalisto: performance reports, from cycle times per stage to channel mix, export as CSV.Checked Oct 30, 2026Source | Yes | Yes |
| Gaps | ||
| Auto-Merge OrdersCombine unfulfilled orders from the same customer into one shipment.Checked Oct 30, 2026Source | No | Yes |
| Packing Scan VerificationCheck each scanned product during packing to stop errors.Checked Oct 30, 2026Source | No | Yes |
| Staff Efficiency MonitoringTrack each packer's productivity and errors and reassign work from it.Checked Oct 30, 2026Source | No | Yes |
| Customs DocumentsGenerate customs documentation automatically for international shipments.Checked Oct 30, 2026Source | No | Yes |
| Self-Service Returns PortalA branded portal in over 30 languages where customers start their own returns.Checked Oct 30, 2026Source | No | Yes |
| Instant Exchanges and Store CreditLet customers swap for another size, color or variant, or take store credit instead of a refund.Checked Oct 30, 2026Source | No | Yes |
| Branded Tracking Page on Your DomainA tracking page styled like the store, on its own domain, with promotions and social links.Checked Oct 30, 2026Source | No | Yes |
| Order Edits from the Tracking PageLet customers edit or cancel their order from the tracking page.Checked Oct 30, 2026Source | No | Yes |
What moves
Bringing your data from Outvio
Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.
From an export file
Export your data from Outvio and drop the file in. It is read in your browser and mapped onto Calisto.
Any spreadsheet you export from Outvio can be mapped onto Calisto, column by column.
Moving from Outvio
Questions about switching
How do my open orders come over from Outvio?
Orders from a previous tool come in as an import and land in the same queue as every new order. Website checkout, marketplaces and delivery platforms (through Sync), kiosks, client portals, phone entry and the API all feed that one queue, and each order moves line by line through its stages.
Do my carrier accounts carry over?
Yes. Parcel carriers connect with your own account on each carrier's published API, for rates, labels and live tracking: DHL Express, UPS, DPD, GLS, InPost and Packeta among them. A pickup point or locker is set on the shipment by the carrier's own id.
How are returns handled?
One return lifecycle covers every order and in-store sale: request, approve or deny, then complete. Goods are restocked once, or not at all for damaged goods, and the refund is issued through Payments. Marketplace returns arrive through Sync into the same lifecycle, and the decision goes back to the marketplace.
Learn more
Everything Calisto does here
The pages behind this comparison: the sector, the apps and the guides.