Code active at booking. Code dead at checkout.
Night audit in five steps. Staff scheduling that reads tomorrow's arrivals. Door codes that provision from the booking and revoke at checkout. Three operational pillars on one database.
The night audit and the ledger
The auditor reviews exceptions, not every line.
Auto-reconciliation catches discrepancies between point-of-sale outlets and guest folios. Recurring charges post. No-shows flag and auto-charge. The folio that used to require manual balancing across four outlets closes itself.
Five phases. Each runs automatically. A 30-room hotel in Punta Cana currently runs this process for 90 minutes with a calculator. Here, the calculator is not needed.
The journal entry posts before the accountant arrives.
Guest folios, folio splitting, city ledger with accounts-receivable aging, multi-currency invoicing, and owner statements. Every financial event writes a balanced journal entry at the moment it happens, not when someone reconciles it tomorrow.
QuickBooks, Xero, Alegra, and ContaAzul sync natively. A hotel accountant in Miami costs $55,000-75,000 per year. Half their time goes to reconciliation that should flow automatically.
The key knows the booking.
A door code that activates on confirmation and dies at checkout. Six smart-lock vendors. No hardware replacement.
Six lock vendors. No human encoding.
A booking confirms. A door code activates with validity matching the stay dates. The guest checks out. The code revokes. The front desk stops programming key cards for routine check-ins.
Apple Wallet and Android digital keys. Access control by floor, zone, and time window. Six smart-lock vendor integrations: Salto, Brivo, Kisi, August, Openpath, Schlage. The hotel does not replace its existing hardware.
The captive portal knows their name.
A guest connects to the hotel WiFi. The captive portal greets them by first name, recognized by device from their last stay. The captured email enters the same contact record the booking, point-of-sale purchases, and loyalty tier reference. The splash page shows a live spa offer.
The schedule knows tomorrow has 38 arrivals.
Tomorrow's housekeeping schedule builds from the arrival and departure count the reservation system provided. The scheduling tool does not just assign shifts. It knows that 38 arrivals need an extra housekeeper and adjusts accordingly.
A new hire completes orientation. The certification tracks against the property's compliance calendar. Payroll runs from the same timesheet the schedule created. The tool that builds tomorrow's shifts and the tool that tracks this month's labor cost share one database.
A guest connects to the hotel WiFi and the captive portal captures their email.
The contact record in Campaigns updates with the captured email, the guest's booking history, and their loyalty tier. A welcome-back offer sends automatically.
The front desk never typed that email address. The guest who connected to WiFi at the pool receives a rebooking offer three weeks later.
What it costs
Same 1% revenue share as Housekeeping and Maintenance, additive to Commerce 2% for 3% total. Per-app alternative pricing: staff scheduling at EUR 22/$25 per user per month, accounting at EUR 40/$45 per user per month, access control at EUR 50/$60 per month for 10 locks, WiFi at EUR 70/$80 per location per month.
Smart lock integration with enterprise property management systems requires middleware at $3,000-10,000 setup. Scheduling tools cost $3-5 per user per month but do not read occupancy data. Four disconnected tools replaced by one suite sharing one database.