Booking.com reservation and DoorDash order. Same night audit.
Room bookings from every OTA. Restaurant orders from every delivery app. Group contracts from the sales pipeline. Thirteen intake sources, one fulfillment queue, one financial record.
Revenue in, distributed everywhere
Thirteen intake sources. One queue.
A reservation arrives from Booking.com. A room service order comes through the guest portal. A DoorDash order hits the kitchen. A group booking converts from the sales pipeline. Thirteen distinct intake paths feed one fulfillment queue.
A room reservation moves through eight steps: reserved, assigned, prepped, inspected, ready, checked in, in-stay, checked out. A restaurant order moves through its own sequence: kitchen screen, expediting, bar queue, floor plan, guest paging. One queue manages both flows.
Rate approved at 9am. Two hundred channels updated by 9:01.
A seven-factor pricing algorithm adjusts rates based on demand, competition, and historical data. The revenue manager approves the recommendation. The new rate pushes to Booking.com, Expedia, Airbnb, and 200+ channels in real time. The direct booking website shows the same rate instantly.
A music festival announces dates for next month. The demand forecast adjusts rates for that weekend automatically. A new property with no booking history receives rate recommendations based on comparable hotels in the same market. The rate calendar and the distribution network share one data layer.
Room plus dinner plus spa. One offer.
Compose a package from eleven product types. Sell it on the website, the OTAs, and the guest portal from one record.
One catalog serves every outlet.
A "Romantic Weekend" package: two nights, dinner for two, a couples massage, and late checkout. One purchasable offer distributed to the website, the OTAs, and the guest portal. Eleven product types in one catalog: rooms, restaurant menus, spa services, tours, event tickets, and retail.
The restaurant runs the full point-of-sale engine: kitchen display, expediting, bar queue, and folio bridge. A dinner charge posts to the guest's room folio in real time. Before a room listing publishes, the system checks that it has unit types, amenities, and policies. Incomplete listings stay in draft.
Won deals auto-create group blocks.
A group inquiry enters the sales pipeline. The proposal builds with integrated pricing from the rate calendar. The client signs electronically. The won deal auto-creates a group block with rooming list, master folio, and batch reservations.
Fifty-six payment gateways across 30+ countries. The hotel keeps its existing merchant relationship. Pre-authorization, tokenized storage, and PCI-compliant processing.
A guest charges dinner to their room at the restaurant point of sale.
A balanced journal entry posts to the accounting ledger. When the night audit runs its five-phase closeout, every OTA commission reconciles against the payment record created at booking time.
The accountant's 90-minute spreadsheet becomes a five-step automated audit.
What it costs
Commerce bills at 2% of revenue processed. Sales tools, proposal generation, and electronic signatures are included when payment is processed through the platform.
A channel manager alone costs $85-150 per month. Revenue management costs EUR 198-440 per month. A separate point of sale costs $50-300 per month. Three vendors, three logins, three databases, and none share data.
Here, rates set in the pricing engine push through distribution to every OTA and through the catalog to every guest-facing screen. Payment reconciliation at booking time, not midnight.