Kiosk check-in. Phone key. Dinner on the room.
The guest portal, the restaurant point of sale, the lobby kiosk, the hotel website, and the display screens. Five guest-facing surfaces reading from one catalog and one database.
The guest-facing experience
Mobile check-in to room service. No app download.
The guest opens a link on their phone. They check in, receive a digital room key, and order room service — all before reaching the lobby. A pool towel rental, a spa booking, and tonight's restaurant reservation happen from the same screen. No app store. No download.
Day pass management for non-guests: pool access, beach club, spa day. Capacity enforcement per amenity. Self-service purchasing. New revenue from facilities that used to sit empty on slow days.
Five outlets. One catalog. Zero reconciliation.
The restaurant, the pool bar, the lobby cafe, the gift shop, and room service. Each outlet on its own point-of-sale terminal. Every charge posts to the guest folio in real time through the folio bridge. The kitchen display shows the order. The bar queue prioritizes drinks.
The lobby kiosk checks in the guest, issues a digital room key, offers a restaurant reservation, and processes payment. Five operating modes on one device: check-in, ordering, concierge, showroom, and registration. Offline-capable.
Change a rate. Every screen updates.
The website, the guest portal, the kiosk, the point of sale, and the lobby display all read from one catalog. One change, every surface current.
A room sells out on Booking.com. Your site removes it instantly.
A guest finds the hotel on Google, lands on the website, and books directly. The rate they see matches every OTA. The room they book depletes from the same inventory the front desk, the kiosks, and the guest portal read.
A room sells out on Booking.com at 11pm. The website removes it before the next visitor loads the page. The catalog that shows tonight's spa availability on the guest portal is the same catalog that prices tomorrow's room on the website.
The menu board reads the kitchen's menu.
The pool bar display shows today's specials from the same menu the point of sale sells. The lobby welcome board lists today's events from the same events catalog. Tonight's special changes in the kitchen. The lobby display updates.
A guest self-checks-in via the kiosk or the guest portal.
The reservation status updates in Bookings, the digital key issues through Access, and the room status advances to "checked in."
Three systems updated from one guest action on one screen.
What it costs
Each guest-facing surface is a monthly line item. The point of sale at EUR 30/$35 per terminal per month. Kiosks at EUR 35/$45 per kiosk per month. The hotel website at EUR 30/$35 per site per month. Display screens at EUR 9/$10 per TV per month. The guest portal at EUR 65/$75 per user per month.
A separate guest portal costs $120-200 per month and does not include a point of sale. A separate POS is another vendor. A kiosk system is another. Each surface is a separate integration. Here, every surface reads from one catalog and one database.