Calling & Unified Messaging
Built-in VoIP with local presence, voicemail drops, call recording, unified inbox with email, SMS, and WhatsApp, plus live call coaching.
VoIP & Calling
7 featuresBuilt-in VoIP Phone System
Browser-based softphone with full call history. No separate phone system or subscription needed.
Local Presence Dialing
Display local phone numbers matching your lead's area code. Answer rates increase dramatically.
Voicemail Drop
Pre-record messages and drop them with one click. Consistent, professional voicemails every time.
Call Recording & Transcription
Record every call with consent. Speaker-labeled transcription makes calls searchable and reviewable.
Whisper, Barge & Monitor
Supervisor tools: listen silently, whisper coaching to your agent, or barge into the call. Train your team in real time.
Live Call Assist (AI)
Real-time AI coaching during phone calls. Suggested questions, objection handling prompts, and talking points while you talk.
Call Analytics Dashboard
Volume, duration, outcomes, answer rates, calls-to-appointments ratio, and SLA tracking across the team.
Unified Inbox
8 featuresSplit-Pane Messaging
Three-column layout: conversation list, chat panel, and contact sidebar. Every channel in one view.
Email + SMS + WhatsApp
Gmail, Outlook, two-way SMS, and WhatsApp Business — all threaded to the contact record.
AI Suggested Replies
Context-aware response suggestions based on conversation history and contact profile. Accept, edit, or send.
Broadcasts & Campaigns
Bulk messaging to segments. Schedule sends, track delivery, and measure engagement across channels.
Message Templates
Save and reuse common messages with merge fields. Consistent, professional responses in seconds.
Routing & Assignment
Auto-assign conversations by criteria. Escalation management, SLA tracking, and handoff between agents.
Snooze & Follow-Up
Snooze conversations and resurface them as reminders. Never forget a follow-up.
Email Tracking
Opens, clicks, and link performance for every email sent. Know exactly when prospects engage.
Calling Features
4 featuresCall Flows & IVR
Interactive voice response menus, ring groups, call queues with hold music, and extensions.
Warm & Cold Transfer
Transfer calls with or without context. Warm transfer includes a brief to the receiving agent.
Masked Numbers
Agent privacy protection — use your business number instead of personal cell.
Wrap-Up Panel
Post-call notes and disposition logging. Outcome, next steps, and follow-up tasks captured immediately.
Video Meetings
4 featuresBuilt-in Video Conferencing
Browser-based video meetings — no downloads required. Recording with cloud storage included.
Public Join Links
Share meeting links with clients. They join from any browser without creating an account.
Zoom & Teams Integration
Connect existing Zoom or Microsoft Teams accounts. Schedule and join from Calisto.
Calendar Integration
Sync with your calendar. Clients book in available slots. Auto-send meeting links before the call.
All Communication, One Place
Calls, texts, emails, and video — every conversation threaded to the contact record. No context switching.
AI Handles the Repetitive Work
AI suggests replies, coaches you on calls, and transcribes every conversation. You focus on relationships.