Guest Experience & Services
Delight guests at every touchpoint. From digital check-in to in-room services and amenity sales.
Guest Portal (Navigator)
14 featuresGuest Portal Home Dashboard
Personalized guest home screen showing reservation details, messages, services, and local recommendations
Mobile Check-in
Self-service check-in through portal with ID verification, payment authorization, and instant digital key provisioning
View and Manage Reservations
Allow guests to view booking details, modify dates, request early check-in or late checkout, and manage multiple reservations
Digital Key Management
Guests control their digital keys with ability to unlock rooms, share access, and receive notifications of door activity
Guest Messaging
Direct messaging channel with front desk, concierge, and housekeeping for requests and support
Portal Settings and Preferences
Guests manage communication preferences, language, accessibility options, and personal information
Food Ordering & Room Service
Guests order food delivery or room service directly from the portal with live order status tracking
Table-side QR Ordering
Scan a QR code at any restaurant or bar table to browse menus and order from the guest portal
Venue Space Ordering
Guests browse and book F&B venue spaces — private dining rooms, poolside cabanas, and event areas
Equipment Rentals
Browse and book hotel equipment rentals — bikes, kayaks, beach gear, and more — directly from the portal
Open Bills & POS Charges
Guests view all open charges and folio items posted from POS, restaurant, and services in real time
In-portal Calling
VoIP calling to front desk or any hotel department directly within the guest portal — no phone number needed
WiFi Connect
Connect to hotel WiFi and access the captive portal without leaving the guest app experience
AI Guest Chat
AI-powered conversational assistant answers questions, makes recommendations, and fulfils service requests 24/7
Hotel Services & Marketplace
6 featuresService Catalog Management
Create customizable service categories including spa, dining, activities, concierge, and wellness
Service Categories and Pricing
Flexible pricing with quantity discounts, time-based pricing, and multi-tier service offerings
Room Upgrade Upsells
Offer room type upgrades at premium rates during stay or at pre-arrival stage
Amenity Upsell Packages
Bundle services like spa credits, dining vouchers, and activity packages for higher average transaction value
Service Availability and Scheduling
Manage service capacity, schedule delivery times, and handle bookings for time-sensitive offerings
Guest-facing Service Marketplace
Beautiful portal marketplace where guests browse, purchase, and manage services with instant folio posting
Amenity Day Passes
6 featuresDay Pass Management
Create and sell passes for pool, gym, spa, sauna, cabana, beach chair, day room, and yoga studio
Pass Types and Duration
Offer full day, half day, hourly, and multi-day pass options with flexible time windows
Amenity Capacity Enforcement
Automatic availability tracking and booking limits to prevent overbooking of amenity facilities
Walk-in Pass Creation
Front desk can issue passes to walk-in guests without reservations for new revenue streams
POS Integration
Sell day passes directly from POS system with automatic folio charging for hotel guests
Guest Self-service Purchasing
Guests purchase amenity passes in Navigator portal with instant digital access key provisioning
Events & Banquets
6 featuresEvent Creation and Management
Complete event lifecycle management from proposal through post-event analysis and billing
Event Ticketing and Sales
Sell individual tickets, tables, or packages with flexible pricing and early-bird discounts
Seat Designer
Visual venue layout editor for restaurant, ballroom, or outdoor settings with drag-and-drop table placement
Banquet Event Orders (BEO)
Professional BEO templates for event menus, timelines, staffing, and special setup requirements
Event Check-in
Guest check-in system for events with ticket validation and attendance tracking
Event Display Boards
TV display boards showing event schedule, attendee check-in status, and real-time updates
Digital Keys (Access) & WiFi
8 featuresDigital Key Provisioning
Instant provisioning of mobile keys to guests with Apple Wallet and Android support
Lock Hardware Management
Manage compatible smart locks with real-time battery monitoring and firmware updates
Access Control Rules
Define access by time window, room, floor, or zone with automatic revocation at checkout
Activity Logging and Audit Trail
Complete log of all access events with timestamps and guest/staff accountability
Captive Portal & Guest Authentication
Branded WiFi splash screen with 10 auth modes: email, social, room number, booking code, day pass, and more
WiFi Hardware Support
Three hardware tiers — Omada (budget), UniFi (standard), Meraki (enterprise) — plus 10 third-party connectors including Nomadix, RUCKUS, StayFi, and Purple
WiFi Analytics & Contact Capture
Per-SSID analytics, contact creation on every auth session, and GDPR marketing consent capture built in
Lobby TV WiFi Board
Display SSID and QR code on lobby screens via the Display product so guests connect instantly
A complete self-service experience. No app download required.