Communication & Marketing
Talk to every guest, every way. Email, SMS, WhatsApp, voice, video — one inbox. Build your website. Drive direct bookings.
Guest Communication (Messaging)
6 featuresOmnichannel Messaging Inbox
Unified inbox for email, SMS, WhatsApp, and live chat with conversation assignment, tagging, and SLA tracking
Automated Message Sequences
Pre-arrival welcome, day-of details, mid-stay check-in, checkout reminder, and post-stay review request — all automated
Message Templates
Library of reusable templates for common guest communications with personalization tokens and multi-language support
Broadcast Messaging
Send bulk messages to guest segments via WhatsApp, SMS, or email — weather alerts, event promotions, or operational updates
Knowledge Base / FAQ
Self-service FAQ system guests can search before messaging staff. Reduces front desk call volume by up to 40%
Internal Staff Messaging
Department-to-department messaging with channels, threads, and priority tagging for operational coordination
Voice & Calling
8 featuresAI Receptionist
24/7 automated phone answering and routing — handles common guest inquiries, transfers to departments, and takes messages after hours
VoIP Phone System
Replace your hotel PBX with a cloud-based VoIP system. No hardware, no per-extension fees, just internet
Ring Groups
Route calls to front desk, concierge, reservations, or housekeeping with configurable overflow and after-hours rules
Call Flow Builder (IVR)
Visual drag-and-drop IVR builder for automated call routing with multi-language support and business hours logic
Conference Calling
Multi-party conference calls for team coordination, group planning, and vendor communication
Call Quality Monitoring
Real-time call quality metrics with recording, playback, and performance scoring for training purposes
Callback Queue
When lines are busy, guests request a callback. System auto-dials when an agent is free — no hold music required
Masked Calling
Place outbound calls that display the hotel's number instead of staff personal numbers — protects employee privacy
Video Meetings (Meet)
6 featuresBrowser-based Video Conferencing
LiveKit-powered native video — no downloads, no per-seat licenses. Works in any browser, any device
Public Meeting Join Link
External participants join with a link — no account required. Perfect for vendor calls and guest consultations
Guest Meeting Room Booking
Guests book virtual and physical meeting rooms through Navigator portal with automatic access provisioning
Zoom Integration
Connect existing Zoom accounts for scheduling, joining, and recording meetings from within Calisto
Microsoft Teams Integration
Sync with Teams for properties using Microsoft ecosystem — calendar sync, presence, and meeting scheduling
Recording Storage
Automatic cloud recording with secure storage, playback, and sharing for compliance and training
Marketing & Booking Engine (Studio)
6 featuresHotel Website Builder
Drag-and-drop website builder with hospitality templates, room galleries, and integrated booking engine
Embeddable Booking Engine
Drop a booking widget onto any website. Real-time availability, rate display, and direct payment processing
Email Campaign Builder
Design targeted campaigns with drag-and-drop editor, guest segmentation, and A/B testing for subject lines
Email Automation Rules
Trigger-based email sequences for post-stay follow-up, birthday offers, loyalty rewards, and win-back campaigns
Brand Management
Central library for logos, colors, fonts, and templates. Ensure brand consistency across all guest touchpoints
GDPR-compliant Marketing Consent
Built-in consent tracking with marketing opt-in timestamps as the single source of truth for every contact
One Inbox for Every Channel
Email, SMS, WhatsApp, and live chat conversations all land in one unified inbox. Assign to teams, tag by department, track SLA response times, and automate sequences.
- ✓Unified inbox across email, SMS, WhatsApp, live chat
- ✓Conversation assignment with SLA tracking
- ✓Automated pre-arrival and post-stay sequences
- ✓Broadcast messaging to guest segments
Replace Your Hotel Phone System
Cloud VoIP replaces your PBX. Ring groups route calls to the right department. IVR handles after-hours. No hardware, no per-extension fees.
- ✓Cloud VoIP — no PBX hardware required
- ✓Ring groups for front desk, concierge, reservations
- ✓Visual IVR builder with multi-language support
- ✓Call recording and quality monitoring
Every guest, every channel, one inbox. Email, SMS, WhatsApp, voice, video.