Guest Experience & Access
Omnichannel messaging, automated guest sequences, and keyless entry. A modern guest experience from first message to checkout.
Guest Messaging
8 featuresOmnichannel Message Inbox
Unified inbox for WhatsApp, SMS, email, and web messages from guests with automatic channel detection
Message Templates
Pre-written templates for common scenarios with customization options to save time and ensure consistency
Bulk Messaging
Send messages to multiple guests at once with segmentation by property, date range, or guest criteria
Conversation Management
Organize conversations by guest, property, or topic with assignment to team members and completion tracking
Automated Message Triggers
Send automatic messages based on events like booking confirmation, check-in day, or payment reminders
Message Scheduling
Schedule messages to send at optimal times with timezone awareness and delivery confirmation
Guest Preferences and Language
Track guest communication preferences and automatically send messages in their preferred language
Two-Way Messaging History
Complete message history accessible to all team members for context and continuity of communication
Automated Sequences
6 featuresPre-Arrival Automation
Automated welcome messages, property instructions, WiFi details, and check-in instructions sent before arrival
Check-in Day Automation
Automated check-in instructions, access code delivery, and property orientation sent on check-in day
Mid-Stay Guest Support
Automated messages asking if guests need anything, offering services, or handling common requests mid-stay
Pre-Departure Automation
Automated reminders about checkout times, key return instructions, and feedback requests before departure
Post-Checkout Review Collection
Automated review request sent after checkout with links to major platforms like Airbnb, Booking.com, and Google
Overdue Payment Reminders
Automated escalating payment reminder sequences for outstanding balances with flexible timing
Guest Portal & Access
6 featuresNavigator Guest Portal
Self-serve portal where guests view reservation details, messaging, local recommendations, and access codes
Self-Service Check-in
Guests complete check-in through portal with identity verification, emergency contact, and payment confirmation
Digital Key Provisioning
Instant delivery of digital keys to guest phones with Apple Wallet and Android support
Access Code Scheduling
Automatic generation and scheduling of access codes for specific dates and times with automatic expiration
Smart Lock Integration
Compatible with major smart lock providers for automatic unlock at check-in and lock at checkout
Access Activity Audit Trail
Complete log of all property access with timestamps and guest/staff identification for security and accountability
Replace Your Messaging Stack
No more switching between WhatsApp, email, SMS, and portal. One unified inbox for every guest communication channel. Templates, bulk messaging, and automation handle the repetitive work.
Keyless Guest Experience
No keys to worry about. Digital keys arrive before check-in. Access codes are auto-generated and auto-expire. Smart locks unlock automatically. Your guests love it, your keys never get lost.