Interact: Client Communication
Email, SMS, WhatsApp, phone, and video. Five channels on one contact record. Every conversation threaded to the deal. Every interaction searchable.
The call records. The transcript searches. The deal updates.
Unified Inbox
4 featuresFive channels, one contact
A 9 PM text, a 7 AM lender email, a lunchtime WhatsApp from the seller, a call from the buyer’s agent — all land on one contact record, filed on the deal.
SMS + Email + WhatsApp
Two-way SMS, Gmail/Outlook sync, and WhatsApp Business — all threaded to the contact and deal record. No context switching.
AI Suggested Replies
Context-aware response suggestions based on conversation history, deal stage, and contact profile. Accept, edit, or send.
Snooze & Follow-Up
Snooze a conversation to resurface as a reminder. The showing feedback chase that used to live in your head now lives in your inbox.
Calling & Video
4 featuresThe call records, the deal updates
The agent calls with a local-presence number. The call records, the transcript is searchable, and coaching suggestions appear during the call — not after, when the moment has passed. The deal record updates.
Local Presence Dialing
Display a number matching the lead’s area code. Answer rates climb when calls look local. Masked business numbers keep the agent’s personal cell private.
Browser-Based Video
A buyer in Madrid tours a property virtually before flying in. The call runs in the browser, the recording files on the contact, and the showing notes log on the deal.
AI Live Call Coaching
Real-time prompts during calls: objection handling, qualifying questions, listing presentation talking points, and close language.
The Unified Timeline
3 featuresThe answer is already on screen
The listing agent calls about preapproval status. The answer is on screen — the lender’s email from yesterday, the buyer’s WhatsApp from this morning. The contact exists from the first interaction on any channel.
Channel mix by market
In Santo Domingo, WhatsApp is the primary business channel. In Madrid, email and WhatsApp split evenly. In Dallas, phone and text dominate. The timeline assembles across all five regardless of market.
Feedback in context
A showing completes, feedback arrives via the automated request, and it logs on the contact alongside every prior conversation about that property — visible to the buyer’s agent and the seller’s portal.
The text, the email, the call. Filed on the deal.
A text arrives at 9 PM from a buyer asking about a listing. An email arrives at 7 AM from the lender confirming preapproval. A WhatsApp message arrives at lunch from the seller asking about showing feedback. A call comes in from the buyer’s agent requesting a counter-offer extension. That contact record carries every interaction forward — the email thread, the WhatsApp messages, the call recordings, the showing history, the signed contract. Open the contact and the full relationship scrolls.
The call records. The transcript searches. The deal updates.
The agent calls a prospect using a local-presence number matching the prospect’s area code. The call records. The transcript is searchable. Coaching suggestions appear during the call — not after, when the moment has passed. A buyer in Madrid wants to see a property virtually before flying in. The video call runs in the browser, the recording files on the contact, and the showing notes log on the deal. When the buyer arrives for the second showing, the agent knows every question from the virtual walkthrough.
The listing agent calls. The answer is on screen.
The listing agent calls about preapproval status. The answer is on screen — the lender’s email from yesterday, the buyer’s WhatsApp from this morning. The contact exists from the first interaction on any channel. No searching Gmail. No separate app. A showing completes, feedback arrives via the automated request, and it logs on the contact visible alongside every prior conversation about that property.
A prospect emails about a listing via Inbox — the email auto-files on the contact in Deals. When that contact becomes a deal, the email history is already there. When the deal closes, every communication across Inbox, Messenger, and Voice is archived and searchable. The connection between pre-deal communication in Interact and the deal record in Deals is automatic.