Member Portal & Engagement
Self-service portal with tee time booking, statements, payments, directory, handicap display, and 5-factor engagement scoring that identifies at-risk members.
Member Portal
8 featuresResponsive Portal
Mobile + desktop portal where members book tee times, reserve amenities, view statements, and pay bills.
Self-Service Payments
Credit card and ACH payments with saved methods, partial payments, payment history, and receipts.
Member Directory
Opt-in, privacy-controlled directory with search by name or membership type. Photo, handicap, and "Add to Preferred Group" from directory.
Personal Scorecard History
Full scorecard archive with handicap display and statistical trends over time.
Family Member Management
Manage dependents, family bookings, and linked billing from one household account.
AI Booking Assistant
Chat-based tee time booking, availability queries, and modification handling within the portal.
Calendar Subscription
Auto-updating calendar feed so tee times, events, and reservations appear in personal calendars.
Secure Messaging
Direct messaging with club staff, document access, and notification preferences.
5-Factor Engagement Scoring
6 featuresComposite Engagement Score
0-100 score combining 5 weighted factors: member spend, dependent spend, tenure, payment history, and reservation frequency.
Engagement Tiers
Thriving, Engaged, At-Risk, and Disengaged status tiers with trend indicators (improving/declining/stable).
At-Risk Alert List
Dashboard of members trending toward disengagement. Export for targeted outreach campaigns.
Score at POS
Engagement score visible at check-in so front-line staff can personalize the interaction.
Configurable Weights
Each club adjusts factor weights to match their membership model and retention priorities.
Score History & Trends
Individual drill-down with score history visualization and engagement distribution dashboard.
Members Self-Serve
Tee times, statements, payments, and directory — members handle it themselves. Your staff handles the experience.
Catch Them Before They Leave
5-factor engagement scoring flags at-risk members before they resign. Automated outreach campaigns re-engage them.