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Quality metrics
Preview · sample data
Quality Metrics
Track deficiency rates, resolution times, and trade performance
Deficiency Rate
382
Avg Resolution Time
237
Warranty Claim Rate
342
Homeowner Satisfaction
0
Last 30 Days
Last 90 Days
This Year
All Time
Top Deficiency Categories
Category
Count
Percentage
Standard
24
80%
Premium
31
91%
Private
38
37%
Group
5
48%
Seasonal
12
59%
Custom
19
70%
Trade Performance
Trade
Assigned
Avg Days
Rating
Callback
Standard
34
7
4.7
81%
Confirmed
1
20
4.8
92%
Regional
8
33
4.9
38%
Internal
15
46
4
49%
Seasonal
22
59
4.1
60%
Preferred
29
72
4.2
71%
Monthly Trends
Month
Deficiencies
Seasonal
23
Preferred
30
Standard
37
Confirmed
4
Regional
11
Internal
18