SWITCH FROM FRESHDESK
Freshdesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Característica por característica
Calisto Desk junto a Freshdesk
- 26 En ambos
- 6 Solo en Freshdesk
| 32 características | Calisto Desk | Freshdesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Verificado 29 oct 2026Fuente | Sí | Sí |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.Verificado 29 oct 2026Fuente | Sí | Sí |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Verificado 29 oct 2026Fuente | Sí | Sí |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Verificado 29 oct 2026Fuente | Sí | Sí |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Verificado 29 oct 2026Fuente | Sí | Sí |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Verificado 29 oct 2026Fuente | Sí | Sí |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Verificado 29 oct 2026Fuente | Sí | Sí |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.Verificado 29 oct 2026Fuente | Sí | Sí |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.Verificado 29 oct 2026Fuente | Sí | Sí |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.Verificado 29 oct 2026Fuente | Sí | Sí |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.Verificado 29 oct 2026Fuente | Sí | Sí |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.Verificado 29 oct 2026Fuente | Sí | Sí |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Verificado 29 oct 2026Fuente | Sí | Sí |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Verificado 29 oct 2026Fuente | Sí | Sí |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Verificado 29 oct 2026Fuente | Sí | Sí |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Verificado 29 oct 2026Fuente | Sí | Sí |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Verificado 29 oct 2026Fuente | Sí | Sí |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Verificado 29 oct 2026Fuente | Sí | Sí |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Verificado 29 oct 2026Fuente | Sí | Sí |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Verificado 29 oct 2026Fuente | Sí | Sí |
| Offline Access on MobileCalisto: Home, the queues, requests and knowledge open with no signal; a new ticket, request or note is sent once back.Verificado 29 oct 2026Fuente | Sí | Sí |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Verificado 29 oct 2026Fuente | Sí | Sí |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Verificado 29 oct 2026Fuente | Sí | Sí |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.Verificado 29 oct 2026Fuente | Sí | Sí |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Verificado 29 oct 2026Fuente | Sí | Sí |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Verificado 29 oct 2026Fuente | Sí | Sí |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.Verificado 29 oct 2026Fuente | No | Sí |
| Parent and Child TicketsOne ticket is split into child tickets that different agents work at the same time, and the parent closes when every child is closed.Verificado 29 oct 2026Fuente | No | Sí |
| Skills-Based Ticket RoutingTickets are assigned automatically to agents whose skills match rules on the ticket.Verificado 29 oct 2026Fuente | No | Sí |
| Autonomous AI Email AgentAn AI agent replies to incoming email tickets with answers from the knowledge base and closes the ticket when the customer confirms.Verificado 29 oct 2026Fuente | No | Sí |
| Separate Knowledge Bases per ProductEach product or brand gets its own portal and knowledge base.Verificado 29 oct 2026Fuente | No | Sí |
| Time Tracking on TicketsAgents log billable and non-billable time on each ticket and see it in timesheet reports.Verificado 29 oct 2026Fuente | No | Sí |
Lo que se mueve
Trae tus datos de Freshdesk
Tus datos se leen en tu propio navegador y se envían a tu cuenta de Calisto. Calisto nunca ve tu inicio de sesión para el sistema anterior.
Desde un archivo de exportación
Exporte sus datos de Freshdesk y coloque el archivo. Se lee en su navegador y se mapea en Calisto.
Cualquier hoja de cálculo que exportes de Freshdesk puede mapearse en Calisto, columna por columna.
Moving from Freshdesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
Saber más
Todo lo que Calisto hace aquí
Las páginas detrás de esta comparación: el sector, las aplicaciones y las guías.