Calisto Desk
Answer every customer’s request from one queue, on time.
The help desk where every question, complaint and repair becomes a ticket your team answers by email, text or WhatsApp, inside the time you promised.
Harbourline LettingsCape TownAll TicketsGeyser leaking in the flat on Bree StreetThabo Nkosi · MaintenanceUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · RequestMediumResolve in 2hSecond key for the parking gateSipho Dlamini · RequestLowReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHighResolve in 1dWhen is the lease renewal due?Kagiso Molefe · QuestionLowReply in 7h
Forja Strength ClubMexico CityAll TicketsCobro doble en mi membresíaMariana Ortega · ComplaintHighReply in 18mLocker 112 will not lockAndrés Salgado · MaintenanceMediumResolve in 6hFreeze my membership for AugustLucía Herrera · RequestLowReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHighReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · RequestMediumResolve in 2d
Nordlys KeramikkBergenAll TicketsTwo mugs arrived brokenIngrid Solberg · ClaimHighReply in 25mWhere is order 10482?Lars Bakke · QuestionMediumResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLowReply in 6hChange the address before it shipsOla Nygaard · RequestUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · QuestionLowResolved
Kampung WorksKuala LumpurAll TicketsWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · RequestMediumReply in 2hParcel left at receptionPriya Nair · QuestionLowReply in 4hAir con too cold on level 3Farhan Ismail · MaintenanceMediumResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHighReply 2h overdue
Brightwater PlumbingManchesterAll TicketsBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · RequestMediumResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHighReply 45m overdueGas safety certificate copyTom Ashworth · RequestLowReply in 6hRadiator in the hall stays coldAisha Khan · MaintenanceMediumResolve in 1d
Hanami SpaKyotoAll TicketsMove my Saturday massage to SundayYuki Tanaka · RequestMediumReply in 20mGift card not working onlineEmma Clarke · IncidentHighResolve in 4hDo you have a women-only onsen time?Haruka Mori · QuestionLowReply in 5hLeft a scarf in locker 18Sota Ishikawa · RequestLowResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHighReply 30m overdue
Riverside LiveMelbourneAll TicketsTickets never arrived by emailLiam O’Connor · IncidentHighReply in 15mWheelchair seats for Friday’s showGrace Nguyen · RequestMediumResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHighReply 1h overdueIs there a cloakroom?Sarah Kim · QuestionLowReply in 8hLost phone near the barMia Russo · RequestMediumResolve in 1d
Inka TrailsCuscoAll TicketsAltitude sickness, can we start a day later?Hannah Becker · RequestUrgentReply in 10mMachu Picchu entry time changedTom Hughes · QuestionHighResolve in 3hVegetarian meals on the trekLéa Martin · RequestLowReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHighReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · RequestLowResolve in 2d
Harbourline LettingsCape TownAll TicketsGeyser leaking in the flat on Bree StreetThabo Nkosi · MaintenanceUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · RequestMediumResolve in 2hSecond key for the parking gateSipho Dlamini · RequestLowReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHighResolve in 1dWhen is the lease renewal due?Kagiso Molefe · QuestionLowReply in 7h
Forja Strength ClubMexico CityAll TicketsCobro doble en mi membresíaMariana Ortega · ComplaintHighReply in 18mLocker 112 will not lockAndrés Salgado · MaintenanceMediumResolve in 6hFreeze my membership for AugustLucía Herrera · RequestLowReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHighReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · RequestMediumResolve in 2d
Nordlys KeramikkBergenAll TicketsTwo mugs arrived brokenIngrid Solberg · ClaimHighReply in 25mWhere is order 10482?Lars Bakke · QuestionMediumResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLowReply in 6hChange the address before it shipsOla Nygaard · RequestUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · QuestionLowResolved
Kampung WorksKuala LumpurAll TicketsWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · RequestMediumReply in 2hParcel left at receptionPriya Nair · QuestionLowReply in 4hAir con too cold on level 3Farhan Ismail · MaintenanceMediumResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHighReply 2h overdue
Brightwater PlumbingManchesterAll TicketsBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · RequestMediumResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHighReply 45m overdueGas safety certificate copyTom Ashworth · RequestLowReply in 6hRadiator in the hall stays coldAisha Khan · MaintenanceMediumResolve in 1d
Hanami SpaKyotoAll TicketsMove my Saturday massage to SundayYuki Tanaka · RequestMediumReply in 20mGift card not working onlineEmma Clarke · IncidentHighResolve in 4hDo you have a women-only onsen time?Haruka Mori · QuestionLowReply in 5hLeft a scarf in locker 18Sota Ishikawa · RequestLowResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHighReply 30m overdue
Riverside LiveMelbourneAll TicketsTickets never arrived by emailLiam O’Connor · IncidentHighReply in 15mWheelchair seats for Friday’s showGrace Nguyen · RequestMediumResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHighReply 1h overdueIs there a cloakroom?Sarah Kim · QuestionLowReply in 8hLost phone near the barMia Russo · RequestMediumResolve in 1d
Inka TrailsCuscoAll TicketsAltitude sickness, can we start a day later?Hannah Becker · RequestUrgentReply in 10mMachu Picchu entry time changedTom Hughes · QuestionHighResolve in 3hVegetarian meals on the trekLéa Martin · RequestLowReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHighReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · RequestLowResolve in 2d
Harbourline LettingsCape TownAll TicketsGeyser leaking in the flat on Bree StreetThabo Nkosi · MaintenanceUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · RequestMediumResolve in 2hSecond key for the parking gateSipho Dlamini · RequestLowReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHighResolve in 1dWhen is the lease renewal due?Kagiso Molefe · QuestionLowReply in 7h
Forja Strength ClubMexico CityAll TicketsCobro doble en mi membresíaMariana Ortega · ComplaintHighReply in 18mLocker 112 will not lockAndrés Salgado · MaintenanceMediumResolve in 6hFreeze my membership for AugustLucía Herrera · RequestLowReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHighReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · RequestMediumResolve in 2d
Nordlys KeramikkBergenAll TicketsTwo mugs arrived brokenIngrid Solberg · ClaimHighReply in 25mWhere is order 10482?Lars Bakke · QuestionMediumResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLowReply in 6hChange the address before it shipsOla Nygaard · RequestUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · QuestionLowResolved
Kampung WorksKuala LumpurAll TicketsWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · RequestMediumReply in 2hParcel left at receptionPriya Nair · QuestionLowReply in 4hAir con too cold on level 3Farhan Ismail · MaintenanceMediumResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHighReply 2h overdue
Brightwater PlumbingManchesterAll TicketsBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · RequestMediumResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHighReply 45m overdueGas safety certificate copyTom Ashworth · RequestLowReply in 6hRadiator in the hall stays coldAisha Khan · MaintenanceMediumResolve in 1d
Hanami SpaKyotoAll TicketsMove my Saturday massage to SundayYuki Tanaka · RequestMediumReply in 20mGift card not working onlineEmma Clarke · IncidentHighResolve in 4hDo you have a women-only onsen time?Haruka Mori · QuestionLowReply in 5hLeft a scarf in locker 18Sota Ishikawa · RequestLowResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHighReply 30m overdue
Riverside LiveMelbourneAll TicketsTickets never arrived by emailLiam O’Connor · IncidentHighReply in 15mWheelchair seats for Friday’s showGrace Nguyen · RequestMediumResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHighReply 1h overdueIs there a cloakroom?Sarah Kim · QuestionLowReply in 8hLost phone near the barMia Russo · RequestMediumResolve in 1d
Inka TrailsCuscoAll TicketsAltitude sickness, can we start a day later?Hannah Becker · RequestUrgentReply in 10mMachu Picchu entry time changedTom Hughes · QuestionHighResolve in 3hVegetarian meals on the trekLéa Martin · RequestLowReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHighReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · RequestLowResolve in 2d
Harbourline LettingsCape TownAll TicketsGeyser leaking in the flat on Bree StreetThabo Nkosi · MaintenanceUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · RequestMediumResolve in 2hSecond key for the parking gateSipho Dlamini · RequestLowReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHighResolve in 1dWhen is the lease renewal due?Kagiso Molefe · QuestionLowReply in 7h
Forja Strength ClubMexico CityAll TicketsCobro doble en mi membresíaMariana Ortega · ComplaintHighReply in 18mLocker 112 will not lockAndrés Salgado · MaintenanceMediumResolve in 6hFreeze my membership for AugustLucía Herrera · RequestLowReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHighReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · RequestMediumResolve in 2d
Nordlys KeramikkBergenAll TicketsTwo mugs arrived brokenIngrid Solberg · ClaimHighReply in 25mWhere is order 10482?Lars Bakke · QuestionMediumResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLowReply in 6hChange the address before it shipsOla Nygaard · RequestUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · QuestionLowResolved
Kampung WorksKuala LumpurAll TicketsWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · RequestMediumReply in 2hParcel left at receptionPriya Nair · QuestionLowReply in 4hAir con too cold on level 3Farhan Ismail · MaintenanceMediumResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHighReply 2h overdue
Brightwater PlumbingManchesterAll TicketsBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · RequestMediumResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHighReply 45m overdueGas safety certificate copyTom Ashworth · RequestLowReply in 6hRadiator in the hall stays coldAisha Khan · MaintenanceMediumResolve in 1d
Hanami SpaKyotoAll TicketsMove my Saturday massage to SundayYuki Tanaka · RequestMediumReply in 20mGift card not working onlineEmma Clarke · IncidentHighResolve in 4hDo you have a women-only onsen time?Haruka Mori · QuestionLowReply in 5hLeft a scarf in locker 18Sota Ishikawa · RequestLowResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHighReply 30m overdue
Riverside LiveMelbourneAll TicketsTickets never arrived by emailLiam O’Connor · IncidentHighReply in 15mWheelchair seats for Friday’s showGrace Nguyen · RequestMediumResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHighReply 1h overdueIs there a cloakroom?Sarah Kim · QuestionLowReply in 8hLost phone near the barMia Russo · RequestMediumResolve in 1d
Inka TrailsCuscoAll TicketsAltitude sickness, can we start a day later?Hannah Becker · RequestUrgentReply in 10mMachu Picchu entry time changedTom Hughes · QuestionHighResolve in 3hVegetarian meals on the trekLéa Martin · RequestLowReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHighReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · RequestLowResolve in 2d
CCasa do Pátio AlfamaHow can we help?
- Check-in and late arrival
- Using the air conditioning in your room
- From the airport to Alfama
- Parking near the hotel
Kibo Solar ServicesNairobiResolved · WhatsAppInverter showing error E07
Wanjiku M.
Our technician reset the battery link this morning, and your system is back to full output. The error will not come back.
Sent on WhatsAppKKibo Solar ServicesHow can we help?
- Reading your inverter display
- Why output drops on cloudy days
- Paying by M-Pesa
- Your service plan explained
Okafor & Bello SolicitorsLagosResolved · EmailCopy of the signed tenancy agreement
Chidinma O.
Please find the signed agreement attached, with the stamp duty receipt. Both are also in your client portal.
Sent by emailSStudio LumeHow can we help?
- Remarcar ou cancelar um horário
- Política de atraso
- Depois da coloração
- Produtos que usamos
Villa Coral RentalsPunta CanaResolved · Text messagePool too cold for the kids
Yamilet P.
The pool heater is back on and the water will reach 29° by this afternoon. Enjoy the rest of your week!
Sent by text messageAAtlas Golf ClubHow can we help?
- Booking for a group of four
- Weather and course closures
- Bringing a guest
- Handicap certificates
Maison VerdunMontréalResolved · EmailAllergy information before our visit
Camille G.
The kitchen has noted the sesame allergy on your reservation for Friday, and the chef will prepare a separate tasting menu.
Sent by emailMMaison VerdunHow can we help?
- Groupes de plus de huit
- Allergies et régimes
- Utiliser une carte-cadeau
- Solde et validité
Studio LumeSão PauloResolved · WhatsAppCor ficou diferente do combinado
Beatriz S.
Remarcamos sua correção para quinta às 14h, sem custo. A Renata vai fazer o ajuste do tom com você.
Sent on WhatsAppVVilla Coral RentalsHow can we help?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Pool heating and hours
- Backup power during outages
Atlas Golf ClubMarrakechResolved · EmailBuggy booked but not ready
Youssef B.
We are sorry for the wait at the first tee. Your next buggy is on us, and we have added a second car for morning slots.
Sent by emailCCasa do Pátio AlfamaHow can we help?
- Check-in and late arrival
- Using the air conditioning in your room
- From the airport to Alfama
- Parking near the hotel
Kibo Solar ServicesNairobiResolved · WhatsAppInverter showing error E07
Wanjiku M.
Our technician reset the battery link this morning, and your system is back to full output. The error will not come back.
Sent on WhatsAppKKibo Solar ServicesHow can we help?
- Reading your inverter display
- Why output drops on cloudy days
- Paying by M-Pesa
- Your service plan explained
Okafor & Bello SolicitorsLagosResolved · EmailCopy of the signed tenancy agreement
Chidinma O.
Please find the signed agreement attached, with the stamp duty receipt. Both are also in your client portal.
Sent by emailSStudio LumeHow can we help?
- Remarcar ou cancelar um horário
- Política de atraso
- Depois da coloração
- Produtos que usamos
Villa Coral RentalsPunta CanaResolved · Text messagePool too cold for the kids
Yamilet P.
The pool heater is back on and the water will reach 29° by this afternoon. Enjoy the rest of your week!
Sent by text messageAAtlas Golf ClubHow can we help?
- Booking for a group of four
- Weather and course closures
- Bringing a guest
- Handicap certificates
Maison VerdunMontréalResolved · EmailAllergy information before our visit
Camille G.
The kitchen has noted the sesame allergy on your reservation for Friday, and the chef will prepare a separate tasting menu.
Sent by emailMMaison VerdunHow can we help?
- Groupes de plus de huit
- Allergies et régimes
- Utiliser une carte-cadeau
- Solde et validité
Studio LumeSão PauloResolved · WhatsAppCor ficou diferente do combinado
Beatriz S.
Remarcamos sua correção para quinta às 14h, sem custo. A Renata vai fazer o ajuste do tom com você.
Sent on WhatsAppVVilla Coral RentalsHow can we help?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Pool heating and hours
- Backup power during outages
Atlas Golf ClubMarrakechResolved · EmailBuggy booked but not ready
Youssef B.
We are sorry for the wait at the first tee. Your next buggy is on us, and we have added a second car for morning slots.
Sent by emailHarbourline LettingsCape TownAll TicketsGeyser leaking in the flat on Bree StreetThabo Nkosi · MaintenanceUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · RequestMediumResolve in 2hSecond key for the parking gateSipho Dlamini · RequestLowReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHighResolve in 1dWhen is the lease renewal due?Kagiso Molefe · QuestionLowReply in 7h
Forja Strength ClubMexico CityAll TicketsCobro doble en mi membresíaMariana Ortega · ComplaintHighReply in 18mLocker 112 will not lockAndrés Salgado · MaintenanceMediumResolve in 6hFreeze my membership for AugustLucía Herrera · RequestLowReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHighReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · RequestMediumResolve in 2d
Nordlys KeramikkBergenAll TicketsTwo mugs arrived brokenIngrid Solberg · ClaimHighReply in 25mWhere is order 10482?Lars Bakke · QuestionMediumResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLowReply in 6hChange the address before it shipsOla Nygaard · RequestUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · QuestionLowResolved
Kampung WorksKuala LumpurAll TicketsWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · RequestMediumReply in 2hParcel left at receptionPriya Nair · QuestionLowReply in 4hAir con too cold on level 3Farhan Ismail · MaintenanceMediumResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHighReply 2h overdue
Brightwater PlumbingManchesterAll TicketsBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · RequestMediumResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHighReply 45m overdueGas safety certificate copyTom Ashworth · RequestLowReply in 6hRadiator in the hall stays coldAisha Khan · MaintenanceMediumResolve in 1d
Hanami SpaKyotoAll TicketsMove my Saturday massage to SundayYuki Tanaka · RequestMediumReply in 20mGift card not working onlineEmma Clarke · IncidentHighResolve in 4hDo you have a women-only onsen time?Haruka Mori · QuestionLowReply in 5hLeft a scarf in locker 18Sota Ishikawa · RequestLowResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHighReply 30m overdue
Riverside LiveMelbourneAll TicketsTickets never arrived by emailLiam O’Connor · IncidentHighReply in 15mWheelchair seats for Friday’s showGrace Nguyen · RequestMediumResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHighReply 1h overdueIs there a cloakroom?Sarah Kim · QuestionLowReply in 8hLost phone near the barMia Russo · RequestMediumResolve in 1d
Inka TrailsCuscoAll TicketsAltitude sickness, can we start a day later?Hannah Becker · RequestUrgentReply in 10mMachu Picchu entry time changedTom Hughes · QuestionHighResolve in 3hVegetarian meals on the trekLéa Martin · RequestLowReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHighReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · RequestLowResolve in 2d
CCasa do Pátio AlfamaHow can we help?
- Check-in and late arrival
- Using the air conditioning in your room
- From the airport to Alfama
- Parking near the hotel
Kibo Solar ServicesNairobiResolved · WhatsAppInverter showing error E07
Wanjiku M.
Our technician reset the battery link this morning, and your system is back to full output. The error will not come back.
Sent on WhatsAppKKibo Solar ServicesHow can we help?
- Reading your inverter display
- Why output drops on cloudy days
- Paying by M-Pesa
- Your service plan explained
Okafor & Bello SolicitorsLagosResolved · EmailCopy of the signed tenancy agreement
Chidinma O.
Please find the signed agreement attached, with the stamp duty receipt. Both are also in your client portal.
Sent by emailSStudio LumeHow can we help?
- Remarcar ou cancelar um horário
- Política de atraso
- Depois da coloração
- Produtos que usamos
Villa Coral RentalsPunta CanaResolved · Text messagePool too cold for the kids
Yamilet P.
The pool heater is back on and the water will reach 29° by this afternoon. Enjoy the rest of your week!
Sent by text messageAAtlas Golf ClubHow can we help?
- Booking for a group of four
- Weather and course closures
- Bringing a guest
- Handicap certificates
Maison VerdunMontréalResolved · EmailAllergy information before our visit
Camille G.
The kitchen has noted the sesame allergy on your reservation for Friday, and the chef will prepare a separate tasting menu.
Sent by emailMMaison VerdunHow can we help?
- Groupes de plus de huit
- Allergies et régimes
- Utiliser une carte-cadeau
- Solde et validité
Studio LumeSão PauloResolved · WhatsAppCor ficou diferente do combinado
Beatriz S.
Remarcamos sua correção para quinta às 14h, sem custo. A Renata vai fazer o ajuste do tom com você.
Sent on WhatsAppVVilla Coral RentalsHow can we help?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Pool heating and hours
- Backup power during outages
Atlas Golf ClubMarrakechResolved · EmailBuggy booked but not ready
Youssef B.
We are sorry for the wait at the first tee. Your next buggy is on us, and we have added a second car for morning slots.
Sent by emailCalisto Desk
One case from the first message to the answer
Every question, complaint, claim and repair is a ticket with its own clock, its own history and the customer beside it.
Tickets
One queue, one record.
Requests
Waiting to become tickets.
Service Levels
Targets on your own hours.
Resolve It
Repairs, claims and refunds.
Knowledge
Answers written once.
Threads and Dial
Conversations and calls.
Reports
Satisfaction and rules.
On a Phone
With or without signal.
Tickets
Work every case from one queue and one record
Every ticket is in one queue you see as a list, a board or a calendar, with the next answer due at the top. A ticket carries its type, priority, team, fields, files and what it is about, with every reply and note on one timeline.
All Tickets
The full customer-service inbox
New Ticket
ListBoardCalendar
Open38
Unassigned6
Resolved today14
Total1,286
Subject, requester, email…StatusPriorityTypeSLASLA urgency
SubjectPriorityStatusDueAssignee
Pool pump making a grinding noise at Villa 7#e41a07c2 · Megan Walsh · MaintenanceUrgentOpenReply 35m overdueYamilet P.
Airport pickup did not show at PUJ#b7d2f915 · Daniel Okoro · ComplaintHighOpenReply 1h overdueRafael M.
Can we add a private chef for Saturday dinner?#9c3e5a80 · Sofia Bianchi · RequestMediumOpenReply in 14mUnassigned
Generator ran all night next to Villa 3#2f8b61d4 · James Carter · ComplaintHighIn progressResolve in 48mYamilet P.
Deposit refund for our stay last week#7a05c3e9 · Laura Schmidt · RequestMediumWaitingResolve in 2dRafael M.
Wi-Fi drops in the upstairs bedrooms#d61f4b27 · Ana Ramírez · IncidentMediumIn progressResolve in 5hCarla D.
Broken sun lounger by the pool#58e9a1f0 · Mark Johnson · MaintenanceLowOpenReply in 3hUnassigned
Late checkout on Sunday?#0c7d2e64 · Chloé Dubois · QuestionLowResolvedResolvedCarla D.
Ticket Types
Each type sets its default priority, group, icon, required fields and its own SLA targets.
Tickets
SLA PoliciesTicket TypesSatisfaction SurveyApprovalsTeamsRouting
Ticket types capture the right information per scenario and adapt the intake form.Add Type
| Name | Default Priority | Default Group | Custom Fields |
|---|---|---|---|
| Billing | High | Front Desk | 3 fields |
| Membership Freeze | Low | Memberships | 3 fields |
| Equipment | Medium | Floor Team | 2 fields |
| Class Booking | Medium | Front Desk | 2 fields |
| Personal Training | Medium | Coaches | 2 fields |
| Facilities | High | Maintenance | 2 fields |
| Lockers and Lost Property | Low | Front Desk | 1 field |
Edit ticket type
Custom FieldsAdd Field
freeze_startFreeze startsDateRequiredmonthsMonthsDropdownRequiredService Level TargetsLeave a row empty to use the targets in SLA Policies.
PriorityFirst response (min)Resolution (min)Low1201,440Medium601,440High60480Urgent15120
CancelSave type
Saved Views
Ready-made views such as Unassigned Urgent and SLA Breaching, beside the views you save yourself.
All Tickets
New Ticket
ListBoardCalendar
My Open TicketsUnassigned UrgentSLA BreachingResolved TodayAll OpenRefunds this weekAccess requestsFriday’s showSave View
Subject, requester, email…StatusPriorityTypeSLASLA urgency
SubjectPriorityStatusDueAssignee
Refund for the cancelled support act#3f0b84e2 · Ben Taylor · ComplaintHighOpenReply 1h overdueChloe W.
Tickets never arrived by email#5c2e9f07 · Liam O’Connor · IncidentHighOpenReply 22m overdueChloe W.
Charged twice for two general admission tickets#a8d1c4f6 · Priya Desai · ComplaintUrgentIn progressResolve 2h overdueJosh P.
Wheelchair seats for Friday’s show#6e3b9a12 · Grace Nguyen · RequestMediumOpenReply in 9mUnassigned
Name change on a transferred ticket#c47f0d85 · Tom Fraser · RequestMediumWaitingResolve in 31mJosh P.
Bag left at the cloakroom on Saturday#91a6e3b0 · Hannah Lee · RequestLowOpenReply in 40mMia R.
Bar card not accepted at the second bar#0d58b2c7 · Oliver Grant · IncidentHighOpenReply 15m overdueUnassigned
Replies
One library, shared or personal, and a reply can also set the status, priority, assignee and tags.
All Tickets
Gift card not working online
#d90c3e6b · opened today 10:12 · Hanami SpaIn progressHighIncidentEmailFirst response due in 12mResolution due in 3hConversationActivity
Emma Clarke10:12
Hello, I was given a Hanami gift card for my birthday but the booking page says the code is not valid. Could you check it? The code is HNM-4821.
ReplyPrivate NoteKnowledgeRepliesReply byEmailText messageWhatsAppTo emma.clarke@outlook.com
Reply to the customer…
Reply by emailSearch responses…Gift card balanceGift cardsHello Emma, I checked card HNM-4821 and it holds ￥15,000. It works at reception and on our booking page.Gift card fixed, book againGift cardsThen ResolvedHello Emma, the card is working again. Please try the booking page once more, and the full value will apply.Move a treatmentBookingsHello Emma, I can move your treatment to any free time this week. Which day suits you best?Onsen hours and etiquetteFacilitiesThe onsen is open from 07:00 to 22:00. Please shower before entering and keep towels out of the water.Checking with the teamThen WaitingThank you for your patience, Emma. I am checking this with our team and will write again today.My sign-off for regularsIt is always lovely to see you at Hanami, Emma. Ren
ActionsStatusIn progressPriorityHighTeamReceptionAssigneeRen Kobayashi
RequesterEmma Clarkeemma.clarke@outlook.com+81 80-4417-2290View in Contacts
Suggested Answers
Switched on, each new ticket gets an answer written from your published articles for a person to send, and a conversation can be answered first; what it cannot answer goes to the team.
All Tickets
Posso remarcar minha coloração de sábado?
#6a2c9e41 · opened today 09:31 · Studio LumeOpenMediumQuestionWhatsAppFirst response due in 26mResolution due in 7hConversationActivity
Camila Rocha09:31
Oi! Tenho coloração marcada para sábado às 10h com a Renata, mas preciso trocar para a semana que vem. Ainda dá tempo de remarcar sem pagar taxa?
Suggested answer · send it from the reply box09:31
Oi Camila! Dá sim: remarcações feitas até 24 horas antes do horário não têm taxa. Me diga o dia que prefere na semana que vem e eu remarco com a Renata.
ReplyPrivate NoteKnowledgeRepliesReply byEmailText messageWhatsAppTo +55 11 98765-4321
Oi Camila! Dá sim: remarcações feitas até 24 horas antes do horário não têm taxa. Me diga o dia que prefere na semana que vem e eu remarco com a Renata.
Related articlesRelated: Remarcar ou cancelar um horárioSend on WhatsAppActionsStatusOpenPriorityMediumTeamRecepçãoAssigneeBeatriz Souza
RequesterCamila Rochacamila.rocha@gmail.com+55 11 98765-4321View in Contacts
Where a Reply Leaves
An email opens Mail’s composer; a text or WhatsApp goes from the business’s own number or line, and is recorded once it has left.
All Tickets
Machu Picchu entry time changed
#2e7fc05b · opened yesterday 18:40 · Inka TrailsIn progressHighQuestionWhatsAppFirst response metResolution due in 2h 40mConversationActivity
Tom Hughes18:40
Our Machu Picchu tickets now say 06:00 instead of 09:00. Does our train still work?
Miguel Apaza18:52
Checking now, Tom. Your new tickets are attached.
Sent by emailMiguel Apaza19:05
We moved you to the 03:20 train from Ollantaytambo.
Sent on WhatsAppRosa Quispe05:10
Rosa here, your guide. I am at the station exit with a yellow flag.
Sent on WhatsApp from a team phoneMiguel Apaza05:14
Your hotel bags go straight to Aguas Calientes.
Sent by text messageReplyPrivate NoteKnowledgeRepliesReply byEmailText messageWhatsAppTo +51 984 512 337
Good morning Tom, the bus to the entrance leaves at 05:30 from the main square. Rosa has your tickets.
Send text messageRequesterTom Hughestom.hughes@gmail.com+51 984 512 337View in Contacts
ActionsStatusIn progressPriorityHighTeamOperationsAssigneeMiguel Apaza
The Customer Beside It
Their bookings, orders, payments and related tickets, read from the apps that hold them.
All Tickets
Charged twice for the Rimba room on Tuesday
#57c0a3e2 · opened today 08:05 · Kampung WorksOpenHighComplaintEmailFirst response metResolution due in 5h 10mConversationActivity
Aisyah Rahman08:05
Hi, my card shows two charges for the Rimba room booking on Tuesday. We only booked it once, for the client workshop. Could you refund the second one?
Mei Ling Chua08:19
Hi Aisyah, I can see both charges and I am refunding the second one now. You will see it back on your card in a few days.
Sent by emailReplyPrivate NoteKnowledgeRepliesReply byEmailText messageWhatsAppTo aisyah@tanjonganalytics.my
Hi Aisyah, the second charge of RM 240.00 is refunded to your card.
Reply by emailCustomer contextVerified: ID Check
ContactCompanyTanjong Analytics Sdn BhdTitleHead of OperationsPhone+60 12-338 4417StageCustomer
BookingsRimba Room12/11/2026 · Confirmed · RM 240.00Event Hall26/11/2026 · Tentative · RM 1,850.00
PurchasesDay passes × 1018/10/2026 · Front desk · RM 450.00
BalancesMeeting-room hours6 leftKW-CR-2207RM 120.00
Service historyDesk lamp replaced · Hot desk 1430/09/2026 · Done
MembershipResident Desk24/09/2025 · Active
RequesterAisyah Rahmanaisyah@tanjonganalytics.my+60 12-338 4417View in Contacts
Two People, One Ticket
A change made over a colleague’s newer one is refused, and the agent is told.
All Tickets
Two mugs arrived broken
#7ab3c0e5 · opened today 07:48 · Nordlys KeramikkWaitingHighClaimEmailFirst response metResolution due in 1dConversationActivity
Ingrid Solberg07:48
Hei, the parcel came this morning and two of the Fjord mugs are cracked through. I have photos. Can you send new ones before Sunday?
Erik Haugland08:10
Assigned to Silje Tveit · just nowStatus changed to Waiting · just nowHei Ingrid, I am so sorry. Could you send the photos of the mugs and the box? Then we can send new ones today.
Sent by emailReplyPrivate NoteKnowledgeRepliesReply byEmailText messageWhatsAppTo ingrid.solberg@online.no
Hei Ingrid, two new Fjord mugs are packed and
Reply by emailActionsStatusWaitingPriorityHighTeamCustomer CareAssigneeSilje Tveit
RequesterIngrid Solbergingrid.solberg@online.no+47 912 44 870View in Contacts
Merge and Linked Tickets
Merge duplicates into the ticket that carries on, link the parts of a bigger case to it, and see every other ticket from the same person.
All Tickets
Rail strike: group of 14 stuck at Ollantaytambo
#81c4d2e7 · opened today 06:12 · Inka TrailsIn progressUrgentIncidentWhatsAppFirst response metResolution due in 3h 15mConversationActivity
Hannah Becker06:12
The train to Aguas Calientes is cancelled because of the strike. All 14 of us are at the station. What do we do?
Rosa Quispe06:20
“Book two minibuses to Aguas Calientes” was linked to this ticket · 06:24“Are we still going today??” was merged into this ticket · 06:31Stay at the station café, Hannah. Two minibuses are on their way, and I have moved your entry to tomorrow.
Sent on WhatsAppLinked Tickets
Linked Tickets
- Book two minibuses to Aguas CalientesIn progress
- Move the Machu Picchu entry for 14 to tomorrowWaiting
- Extra night at the Ollantaytambo lodgeResolved
- Lunch boxes for the groupResolved
Merged into this ticket
- Are we still going today??Closed
- Train cancelled, what nowClosed
Other Tickets From This Person
Merge Into ThisAdd a Linked TicketNew Linked Ticket- Altitude sickness, can we start a day later?Resolved
- Vegetarian meals on the trekResolved
- Invoice for the group depositClosed
- Rainbow Mountain add-on for fourOpen
Side Conversations
Email a supplier, an owner or another team from the ticket; their answers stay on it, and the customer never sees them.
All Tickets
The cake for our anniversary dinner was not the one we chose
#c3e81f05 · opened today 11:20 · Maison VerdunIn progressHighComplaintEmailFirst response metResolution due in 6hConversationActivity
Julie Tremblay11:20
We ordered the hazelnut cake for Saturday and a lemon tart came out. It was our 25th anniversary.
To Pâtisserie Rosemont · side conversation11:34
Our order for table 12 on Saturday was the hazelnut cake. Could you check what was sent?
Pâtisserie Rosemont · side conversation12:02
Our mistake, the labels were swapped. We will credit the cake and send a hazelnut one for them.
Camille Gagnon12:15
Julie, our pastry partner swapped two orders. A hazelnut cake is yours on your next visit, with our apologies.
Sent by emailSide ConversationsEmail a supplier, an owner or another team about this ticket. Their answers are kept here, and the customer never sees them.
- Pâtisserie RosemontOur mistake, the labels were swapped.3 messages · today 12:02
- Équipe événementsTable 12 can have the window again.2 messages · today 11:50
- Livraisons Express MTLDelivered 16:40 Friday, signed by Marc.1 message · today 11:41
Time on a Ticket
Start a timer or log time worked; the ticket keeps every entry and who worked it.
All Tickets
Title search on the Lekki Phase 1 plot
#4d7a90b3 · opened yesterday 14:05 · Okafor & Bello SolicitorsIn progressHighRequestEmailFirst response metResolution due in 1d 4hConversationActivity
Emeka Nwachukwu14:05
Good afternoon. We are about to pay the deposit on the Lekki plot. Could you confirm the title is clean before Friday?
Adaeze Okafor15:30
Good afternoon Mr Nwachukwu. We have filed the search at the Lands Registry and will report by Thursday.
Sent by emailReplyPrivate NoteKnowledgeRepliesPrivate note: visible to your team only
Survey plan matches the registry copy. Checking the excision notice next.
Add noteTimeWorked on this ticket3 h 25 minStop (18 min)Minutes workedChecked the excision noticeLogCancel
- Adaeze Okafor · Reviewing the survey plantoday 10:42Running
- Tunde Bello · Lands Registry searchtoday 08:301 h 10 min
- Adaeze Okafor · Drafted the search reportyesterday 17:101 h 5 min
- Ifeoma Nwosu · Filed the search requestyesterday 15:0530 min
- Chidinma Obi · Call with the clientyesterday 14:2025 min
- Chidinma Obi · Sent the survey copyyesterday 14:1215 min
Claims
A damage or liability claim with the item, the damage, photos, who is liable and a cost estimate in its own currency.
Claims
Damage and liability claims
New Claim
ListBoardCalendar
Open claims7
Estimated exposureR 48 350,00
Resolved12
Total19
Item, requester, description…StatusPrioritySLASLA urgency
| Claim | Liability | Cost estimate | Status | Due |
|---|---|---|---|---|
| Red wine stain on the lounge carpet#f2a9c108 · Carpet · 14 Kloof Road · Anna Visser | Guest / customer | R 3 850,00 | Open | Reply in 20m |
| Geyser burst and ceiling water damage#7be40d52 · Geyser · Flat 3, Bree Street · Thabo Nkosi | Owner / business | R 21 400,00 | In progress | Resolve in 2d |
| Cracked glass top on the dining table#3c18e6fa · Dining table · 8 Ocean View Drive · Megan Fourie | Pending | R 6 200,00 | Open | Reply 1h overdue |
| Gate motor damaged by a delivery van#a05d7b39 · Gate motor · 22 Rhodes Avenue · Sipho Dlamini | Shared | R 8 900,00 | Waiting | Resolve in 4d |
| Burn mark on the kitchen counter#e9f61c24 · Granite counter · 5 Camps Bay Lane · Kagiso Molefe | Guest / customer | R 4 600,00 | Open | Reply in 3h |
| Lost remote for the garage door#61b8a0d7 · Remote · 14 Kloof Road · Pieter de Wet | Waived | R 450,00 | Resolved | Resolved |
| Torn curtain in the main bedroom#b4c2e917 · Curtains · 3 Signal Hill Close · Lindiwe Zulu | Guest / customer | R 2 950,00 | Open | Reply in 5h |
Tickets
SLA PoliciesTicket TypesSatisfaction SurveyApprovalsTeamsRouting
Ticket types capture the right information per scenario and adapt the intake form.Add Type
| Name | Default Priority | Default Group | Custom Fields |
|---|---|---|---|
| Billing | High | Front Desk | 3 fields |
| Membership Freeze | Low | Memberships | 3 fields |
| Equipment | Medium | Floor Team | 2 fields |
| Class Booking | Medium | Front Desk | 2 fields |
| Personal Training | Medium | Coaches | 2 fields |
| Facilities | High | Maintenance | 2 fields |
| Lockers and Lost Property | Low | Front Desk | 1 field |
Edit ticket type
Custom FieldsAdd Field
freeze_startFreeze startsDateRequiredmonthsMonthsDropdownRequiredService Level TargetsLeave a row empty to use the targets in SLA Policies.
PriorityFirst response (min)Resolution (min)Low1201,440Medium601,440High60480Urgent15120
CancelSave type
Requests
Turn what comes in into tickets, or send it on
New Request logs what someone asked for and which team it is for. It waits on Requests, as a list or a board, until it becomes a ticket or is resolved without one. A request sent to Legal opens a matter there instead.
Requests
Requests from across the business, until each one becomes a ticket or is resolved
New Request
Pending9
In Progress4
Converted Today3
Completed61
Search by title, requester or category…PendingIn ProgressConvertedCompletedCanceled
| Request | Requester | Category | Priority | Received | Status |
|---|---|---|---|---|---|
| Buggy with hand controls for Saturday’s roundKarim Benali · Members | Karim Benali | Members | High | 10/11/2026 | Pending |
| Corporate membership agreement for 12 executivesNadia El Fassi · Contracts | Nadia El Fassi | ContractsLegal | Medium | 10/11/2026 | In Progress |
| Driving range lights stay off after 19:00Youssef Amrani · Facilities | Youssef Amrani | Facilities | Medium | 09/11/2026 | Pending |
| Handicap certificate for a visiting playerClaire Moreau · Members | Claire Moreau | Members | Low | 09/11/2026 | Converted |
| Group lesson for six juniors on WednesdaysHamza Tazi · Academy | Hamza Tazi | Academy | Medium | 08/11/2026 | In Progress |
| Photos on the 18th green after a weddingLeila Berrada · Events | Leila Berrada | Events | Medium | 07/11/2026 | Pending |
| Club cover left at the 12th teeSofia Lindqvist · Lost property | Sofia Lindqvist | Lost property | Low | 06/11/2026 | Completed |
Doors That Write a Ticket
The client portal, a kiosk, a room’s TV, an owner’s report, a conversation’s Create Request and the sticker on a client’s equipment.
Requests
Inverter beeping, battery at 12% PendingHigh
ResolveConvert to Ticket
Details
Request
DescriptionThe inverter in the garage started beeping at 06:00 and the screen shows the battery at 12% even though the panels are in full sun. The lights flicker when the pump runs.
CategoryRepairPriorityHighStatusPendingReceived10/11/2026 07:14Last changed10/11/2026 07:14Requests
- Panels dusty after the dry spellFrom Client portalPending
- Second battery quote for the clinicFrom Kiosk at the Karen officeConverted
- Meter reads zero since MondayFrom Sticker on meter KM-2210In Progress
- Move the panels before the roof repairFrom Help center formPending
- Service visit for the school in NgongFrom Sticker on inverter KS-3908Completed
RequesterNameGrace WanjiruEmailgrace.wanjiru@gmail.com
SourceFromSticker on inverter KS-4471CategoryRepairAdded bygrace.wanjiru@gmail.comReceived10/11/2026 07:14
Service Levels
Answer and resolve each ticket inside its targets
Each priority has a first-response and a resolution target, overridden per ticket type and counted on the business’s own hours. A change of priority or type re-applies them. At risk and breached are each told once, to the people the business’s rules name.
Tickets
Response targets, ticket types, satisfaction surveys and who approves a comp or an escalation.
SLA PoliciesTicket TypesSatisfaction SurveyApprovalsTeamsRouting
Ticket Targets
PriorityFirst response (min)Resolution (min)Low4802,880Medium2401,440High60480Urgent15120
When a clock enters its last 30 minutes the agent holding the ticket is warned, and when it runs out they (or your admins, when nobody holds it) are told. Both are automations you can change, and you can add your own escalation. Open Automations
Business Hours
Set your operating hours below. The SLA clock pauses outside them automatically (24/7 when none are set), and every other Calisto product shares this one schedule.
Monday05:30–23:00Tuesday05:30–23:00Wednesday05:30–23:00Thursday05:30–23:00Friday05:30–22:00Saturday07:00–20:00Sunday08:00–14:00
Save ticket targetsOne SLA Screen
Tickets
SLA PoliciesTicket TypesSatisfaction SurveyApprovalsTeamsRouting
Conversation Targets
For conversations on lines Routed by Threads. A priority with no target has no clock.
PriorityFirst response (min)Resolution (min)Business hours onlyNormal1201 440SaveHigh30480SaveUrgent10120Save
Call Answer Targets
How quickly calls should be answered. Phone ▸ Performance reports against these.
NameMax ring (sec)Max queue wait (sec)Answer rate target (%)ActiveShop line209092Workshop orders line3018085
Ticket targets, Threads conversation targets and Dial answer targets, set in one place.
Comps and Escalations
Claims
Geyser burst and ceiling water damage
Request Comp or Escalation
Geyser burst and ceiling water damageTypeAmount1 500,00ZARReasonTenant was without hot water for two nights. One week’s rent back as goodwill.Your business decides who answers this in Settings ▸ Approvals. When nobody is asked it applies at once; otherwise it waits in Approvals.Sent to Approvals for sign-off.
CancelSubmit Request
Approvals3
Comp / Goodwill · Geyser burst and ceiling water damageRequested by Pieter de Wet · R 1 500,00 · Level 1 of 2DelegateRequest ChangesRejectApprove
Refund · Deposit statement for 14 Kloof RoadRequested by Lerato Mokoena · R 4 200,00DelegateRequest ChangesRejectApprove
Escalation · Noise from the unit upstairsRequested by Pieter de WetDelegateRequest ChangesRejectApprove
Each waits on the business’s own approval routing and is decided from the Approvals panel.
Refunds
All Tickets
Main course came out cold for two of us
Resolve itUpdate bookingMove the guest, change the datesIssue refundAgainst one of their charges
Issue refundReasonDetailTwo mains served cold on Friday, comped one course eachRefunded through Payments under your refund policy. A refund above the amount your business set waits in Approvals.CancelRefund
ConversationRefund of 61,60 $ issued
Mathieu Lavoie13:41
Refund of 61,60 $ issued · 14:06Our mains came out cold on Friday and the server said it would be sorted. Nothing has come through yet.
Camille Gagnon14:08
Bonjour Mathieu, 61,60 $ is on its way back to your card. We are sorry about Friday's mains.
Sent by emailPayments’ own refund on the charge, under the business’s refund policy.
Who Sees the Money
Claims
Damage and liability claims
Open claims4
Estimated exposureNot shared with you
Resolved9
Total13
ClaimLiabilityCost estimateBuggy scraped a member’s car in the car parkCar · Bay 14Owner / businessNot shared with youGolf ball broke a villa window on the 9thWindow · Villa 22PendingNot shared with youLocker door bentLocker 118Guest / customerNot shared with youRental clubs returned with a cracked driverRental set R-07SharedNot shared with youWine spilled on a lounge sofaSofa · ClubhouseWaivedNot shared with you
Claim detailsItemCar · Bay 14Cost estimateNot shared with youLiabilityOwner / businessPhotos4 attached
Request a RefundRefunds are decided by someone else in your business. Say why, and they choose the charge and the amount in Approvals.DetailBuggy 12 rolled into the member’s car. Repair quote attached.CancelRequest Approval
Estimates, refunds and charges follow the owner’s money settings; a figure not shared reads Not shared with you.
Resolve It
Send repairs, tasks and refunds where they belong
From inside the ticket: Send to Maintenance puts it in Dispatch’s requests, Create Work Order makes the job at once, a task goes to Dispatch, the reservation moves and the refund is issued. Customer service keeps the customer; maintenance never writes to them.
All Tickets
Air conditioning leaking in the Villa 4 master bedroom
#4b8e2d61 · opened today 09:02 · Villa Coral RentalsIn progressHighMaintenanceWhatsAppFirst response metResolution due in 3h 20mConversationActivity
Rachel Adeyemi09:02
Good morning! The AC in the master bedroom is dripping onto the floor and the room is getting warm. We are here until Sunday.
Yamilet Peña09:09
Good morning Rachel, I am so sorry. I am sending our maintenance team now, and I can move you to Villa 6 tonight if you prefer.
Sent on WhatsAppRachel Adeyemi09:15
Thank you. If it is fixed by this afternoon we will stay.
ReplyPrivate NoteKnowledgeRepliesReply byEmailText messageWhatsAppTo +1 646-555-0183
Perfect. Our technician Luis is on his way and should be with you by 10:30.
Send on WhatsAppResolve itCallContactConversationUpdate bookingMove the guest, change the datesIssue refundAgainst one of their chargesWork OrderSomething needs fixing? Send it to maintenance. They put it on a work order, and you keep answering the customer here.Send to MaintenanceCreate Work OrderCreate TaskDispatch a job to the field teamUpdate DealMove the pipeline forwardMake BookingBook what was just discussedSchedule a MeetingA video meeting with an invitation by emailMessage the TeamPost a line in a team channel
Many Tickets, One Work Order
The requests that are one job become one work order, and each step of the work lands on every ticket.
Work Orders
Requests broken into schedulable field work
RequestsListBoardCalendarRecurring
Pick the requests that are one job and make one work order from them. Customer service answers each customer; you never have to.Main Room5 Front Bar1 3 selectedCreate Work OrderAdd to Work OrderReturn to Customer Service
- Air conditioning off in the main room10/11
- Very hot near the stage last night10/11
- Could not breathe at the back, no air at all10/11
- Stage left monitor crackles09/11
- Broken seat in row F08/11
- Tap on the second bar keeps dripping09/11
Air conditioning off in the main roomWork OrderAir conditioning not cooling · Main RoomAssigned · Scheduled 10/11/2026Open Work Order
Very hot near the stage last nightWork OrderAir conditioning not cooling · Main RoomAssigned · Scheduled 10/11/2026Open Work Order
Could not breathe at the back, no air at allWork OrderAir conditioning not cooling · Main RoomAssigned · Scheduled 10/11/2026Open Work Order
Knowledge
Write the answers once and let customers find them
Articles by category, as drafts, published or archived, with how often each was read and how helpful readers found it. The same articles feed suggested replies, the help widget on your site, the client portal’s assistant and a website’s chat.
Articles
Self-service answers for your customers, and references for your team
New Article
Published64
Drafts7
Archived12
Views18,420
Search articles by title…PublishedDraftArchivedCategoryWho Sees It
| Article | Category | Status | Who Sees It | Views | Helpful | Updated |
|---|---|---|---|---|---|---|
| Onsen etiquette for first-time guests | Your Visit | Published | Customers and Team | 3,412 | 94% | 2026/11/09 |
| Moving or cancelling a treatment | Bookings | Published | Customers and Team | 2,876 | 88% | 2026/11/07 |
| Gift cards: buying and redeeming online | Gift Cards | Published | Customers and Team | 1,954 | 91% | 2026/11/08 |
| Tattoos and the shared baths | Your Visit | Published | Customers and Team | 1,633 | 86% | 2026/11/04 |
| What we provide and what to bring | Your Visit | Published | Customers and Team | 1,288 | 97% | 2026/11/01 |
| Couples treatments and private rooms | Treatments | Published | Customers and Team | 947 | 90% | 2026/10/29 |
| Late arrival and the cancellation fee | Bookings | Published | Customers and Team | 812 | 79% | 2026/11/06 |
| Winter opening hours | Your Visit | Archived | Customers and Team | 2,105 | 83% | 2026/08/06 |
Suggest an Article
While replying, the articles that match the ticket’s words.
Wi-Fi drops in the Rimba room#1f8a62dd · opened today 09:12 · Kampung Works
Aisyah Rahman09:12
The Wi-Fi in the Rimba meeting room keeps dropping every few minutes. I have a client call at 11:00, can someone help?
ReplyPrivate NoteKnowledgeRepliesReply byEmailText messageWhatsAppTo +60 12-418 7730
Hi Aisyah, sorry about that. While Hafiz checks the access point, the Rimba room has a wired port under the table:
Related articlesRelated: Connecting to the meeting room networkRelated: Using the wired ports in meeting roomsRelated: Booking a meeting roomSend on WhatsAppRelated articleUsing the wired ports in meeting rooms
Every meeting room has two network ports under the table, marked LAN 1 and LAN 2. Plug in with the cable from the drawer and you are online at once, no password needed. If your laptop has no port, reception lends a USB-C adapter for the day.
Insert LinkSend on WhatsAppVersions
Each edit keeps the version before it.
Back to ArticlesWhat to do if your boiler loses pressurePublishedUpdateUnsaved changes
Version HistoryWhat to do if your boiler loses pressure09/11/2026 16:42 · Sophie WalshRevertWhat to do if your boiler loses pressure02/11/2026 10:05 · Callum ByrneRevertBoiler losing pressure: what to check20/10/2026 14:30 · Sophie WalshRevertBoiler losing pressure: what to check06/10/2026 09:18 · Dev MistryRevertLow boiler pressure09/09/2026 11:51 · Callum ByrneRevertLow boiler pressure12/08/2026 15:07 · Callum ByrneRevertReverting loads the snapshot into the editor; press Save to keep it.
Per Location
An article for one Location or for every Location.
Back to ArticlesHorario y estacionamiento en Forja PolancoPublishedUpdateUnsaved changes
PublishingStatusPublishedWho Sees ItCustomers and TeamCategoryClubesLocationForja PolancoTagsView Public PageDelete
Help Center
Your own help center in your name, logo and colors, at Calisto’s address or on your own domain, with a Submit a Request form that opens a ticket.
VVilla Coral RentalsHow can we help?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Check-in times and early arrival
- Pool heating and hours
- Backup power during outages
- Wi-Fi and the smart TV
- When the security deposit is returned
- Paying the balance before arrival
- Cancellation and changes
Team Only Articles
An article is for customers and the team or for the team only, and Team Notes on any article are for the team alone.
Back to ArticlesAnswering a client who asks about stamp duty on a leasePublishedUpdate
PublishingWho Sees ItTeam OnlyCategoryProperty
Booking a consultationCustomers and TeamAnswering a client who asks about stamp duty on a leaseTeam OnlyDocuments to bring for a property purchaseCustomers and TeamConflict check before a new matterTeam OnlyWhere to find your signed documentsCustomers and TeamEscalating a complaint to a partnerTeam Only
Was This Helpful?
Readers answer Yes or No under every article, and Articles shows how helpful each one is.
Care and Use
Can the stoneware go in the dishwasher?
Updated 05.11.2026Yes. Every mug, bowl and plate from the Fjord and Myr collections is fired at 1,240° and is safe in the dishwasher and the microwave.
The hand-painted Nordlys series is the exception: wash it by hand in warm water, so the gold rim keeps its shine.
To keep the glaze bright for years, avoid scouring pads, and let the pieces cool before you put them in cold water.
Was this helpful?YesNo
Built-in Communication
Answer conversations and calls on the business’s own lines
Calisto Threads puts every business line, booking-site thread and shared mailbox in one view, assigned, routed and timed. Calisto Dial runs the agent console, queues, call flows, callbacks and recordings. Each opens as a section of Desk and is sold on its own, per agent.
Every Line in One View
The business’s chat lines, booking-site threads and shared mailboxes in one list, each conversation with its waiting clock and who has it.
Conversations4AllMost UrgentMineUnassignedClosedWhatsApp · RéservationsInstagramreservations@maisonverdun.caSearch ConversationsFilterSort
ÉGÉmilie Gagnon09:41Can we move our table for six to 20:00 tonight?UrgentWaiting 18 min
MRMarc-André Roy09:22Is the tasting menu possible without gluten?High PriorityWaiting 41 min
JTJulien Tremblay08:58I left a grey scarf at table 12 last nightWaiting 1 h 5 min
SKSarah KleinCG08:30Private dining for 14 on Saturday
OCOlivier CôtéCG08:12What is left on my gift card?
NBNadia BenaliHLYesterdayMerci, see you Friday at 19:30!
Émilie GagnonWhatsApp · Réservations · +1 514-555-0187Assign to MeClose
Bonjour! We have a table for six at 19:00 tonight under Gagnon.09:38Our flight lands late. Can we move it to 20:00?09:41
Message Émilie Gagnon…
Create Ticket
A conversation or a call becomes a ticket that links it, never a copy.
Grace Wanjiru+254 712 448 109Close
Good morning. After the storm last night the inverter shows E07 and the house is on grid power.07:52Sorry to hear that, Grace. Can you send a photo of the inverter screen?07:58
Create TicketPut the issue in the support queueSubjectChat with Grace WanjiruDetailsInverter showing E07 after the storm, battery light red. House on grid power since last night.PriorityHighTicket created
All TicketsChat with Grace Wanjiru#c3e81f20 · opened today 08:05 · Kibo Solar ServicesOpenHighIncidentWhatsApp
Conversation
Grace Wanjiru07:52
Good morning. After the storm last night the inverter shows E07 and the house is on grid power.
Wanjiku M.07:58
Sorry to hear that, Grace. Can you send a photo of the inverter screen?
Grace Wanjiru08:03
Here it is. The battery light is red too.
Escalations
Conversations someone asked a person to look at, worked in one list.
Escalations
Customer messages a workflow or a teammate asked a person to answer
Pending4
Resolved Today9
Search customer messages…PendingIn ProgressResolvedDismissed
| Message | From | Raised By | Reason | When | Status |
|---|---|---|---|---|---|
| My mother cannot breathe well at the hotel, do we cancel tomorrow?Hannah Becker | Hannah Becker | Automation | Health concern | 8 min ago | Pending |
| The guide never came to the hotel at 4:30Carlos Vega | Carlos Vega | A teammate | Asked for a manager | 22 min ago | Pending |
| I want my money back for the Rainbow Mountain dayOlivia Brown | Olivia Brown | Automation | Refund request | 41 min ago | In Progress |
| Can we bring our dog on the Sacred Valley tour?Léa Martin | Léa Martin | A teammate | Not in the policy | 1 h ago | Pending |
| Train tickets show the wrong passport numberTom Hughes | Tom Hughes | Automation | Booking error | 2 h ago | Pending |
| Porter left my bag at the wrong campsiteSven Larsen | Sven Larsen | A teammate | Lost item | 3 h ago | Resolved |
| We need an invoice with our company tax numberAkira Sato | Akira Sato | Automation | Invoice request | 4 h ago | Resolved |
Shared Lines Where You Work
The same lines open in Inbox and Voice beside a person’s own, as a shared mailbox does in Mail.
Recepção · Studio Lume+55 11 3061-2240 · Studio LumeCallsMessagesVoicemailRecordingsQueue Console42 calls
Renata AlvesIncoming call · Recorded10:423:18+55 11 99412-7781Missed call10:15Juliana PradoOutgoing call · Recorded09:581:46Camila RochaIncoming call · Recorded09:314:05Fernanda LimaIncoming call · Recorded09:072:22Larissa MouraOutgoing call08:490:58
Reports and Rules
Measure the team and decide what happens automatically
See how fast the team answers, how customers rate it and where tickets, conversations and calls pile up, with every table ready to export. The SLA warnings, notices and hand-offs are Automations rules the business sees, changes or switches off.
Reports
How your tickets, conversations and calls are going
OverviewReportsSatisfactionThreadsDial CallsDial Call QualityDial Missed Targets
Open47
Unassigned6
Resolved today23
Avg first response18 min
Avg resolution6 h 40 min
SLA compliance94%
Satisfaction91%
Open Tickets by Priority
LowMediumHighUrgent
Volume by Channel
WhatsAppEmailWalk-inPhoneChatPortal
Ticket Volume, Last 14 Days
28/1029/1030/1031/1001/1102/1103/1104/1105/1106/1107/1108/1109/1110/11
Satisfaction Survey
One survey a set time after a ticket is resolved, never twice, with the types it skips. Paused until switched on.
Reports
What customers said after their ticket was resolved
ReportsSatisfactionThreadsDial CallsDial Call QualityDial Missed Targets
Last 7 daysLast 30 days
Average rating4,6
The period before4,4
Ratings128
Surveys answered42 %
How Customers Rated5 stars864 stars273 stars92 stars41 star2
By AgentCamille Girard4,8 from 41 ratingsHugo Lefebvre4,7 from 33 ratingsInès Morin4,5 from 29 ratingsThomas Pelletier4,2 from 25 ratings
Every Rating
| Rating | Ticket | Customer | Agent | Reason | Comment | Answered |
|---|---|---|---|---|---|---|
| 5 | Anniversary dessert with a candleNadia Benali | Nadia Benali | Camille Girard | Fast response | They remembered everything. Merci! | 2026-11-10 |
| 5 | Private dining for 14 on SaturdaySarah Klein | Sarah Klein | Hugo Lefebvre | Knowledgeable agent | Hugo planned the whole menu with us. | 2026-11-10 |
| 4 | Gift card balanceOlivier Côté | Olivier Côté | Inès Morin | Fast response | Quick and clear. | 2026-11-09 |
| 2 | Charged twice for the tasting menuPaul Desrosiers | Paul Desrosiers | Thomas Pelletier | Too slow | The refund took three days. | 2026-11-09 |
| 5 | Gluten-free tasting menuMarc-André Roy | Marc-André Roy | Camille Girard | Knowledgeable agent | The kitchen made every course for me. | 2026-11-08 |
| 4 | Scarf left at table 12Julien Tremblay | Julien Tremblay | Hugo Lefebvre | Fast response | Found and kept for me. | 2026-11-08 |
Satisfaction SurveyThe survey runs as the automation “Ask the customer how their ticket went”.Send a CSAT survey after a ticket is resolved or closedSend delayImmediately1 hour24 hoursSurvey promptHow satisfied are you with the resolution of your request?Reason CodesFast responseKnowledgeable agentIssue not resolvedToo slowOtherExclude ticket typesQuestionComplaintRequestMaintenanceClaimSave CSAT settings
Handle Time
How long each person and each ticket type takes, over the last 30 days, ready to export.
Reports
SLA and ticket volume, sortable and exportable
OverviewReportsSatisfactionThreadsDial CallsDial Call QualityDial Missed Targets
Handle Time by Person, Last 30 DaysExport CSV
| Person | Tickets | Minutes | Minutes per Ticket |
|---|---|---|---|
| Beatriz Santos | 64 | 1.152 | 18,0 |
| Renata Alves | 51 | 1.071 | 21,0 |
| Thiago Moreira | 38 | 912 | 24,0 |
| Camila Rocha | 33 | 561 | 17,0 |
| Lucas Ferreira | 27 | 648 | 24,0 |
| Juliana Prado | 19 | 342 | 18,0 |
Handle Time by Ticket Type, Last 30 DaysExport CSV
| Type | Tickets | Minutes | Minutes per Ticket |
|---|---|---|---|
| Remarcação | 72 | 864 | 12,0 |
| Reclamação | 31 | 1.085 | 35,0 |
| Pergunta | 58 | 522 | 9,0 |
| Reembolso | 17 | 663 | 39,0 |
| Vale-presente | 29 | 348 | 12,0 |
| Produto | 25 | 450 | 18,0 |
Automations
Every warning, notice and hand-off is a rule in plain words, with its runs, to change, pause or switch off.
Automations
New Automation
RulesTemplatesRuns
Switched on14Runs · 7 Days1,286Succeeded99%Errors · 7 Days9
| Automation | When | Then | Last 7 days | Last run | Status |
|---|---|---|---|---|---|
| Ask the customer how their ticket wentAfter a ticket is resolved | After a ticket is resolved | Send the survey | 212 | 11/10/2026 10:42 | Active |
| Warn the agent a ticket’s clock is nearly outTicket clock nearly out | Ticket clock nearly out | Warn the agent | 96 | 11/10/2026 11:05 | Active |
| Tell the agent a ticket’s clock ran outTicket clock ran out | Ticket clock ran out | Tell the agent it is overdue | 31 | 11/10/2026 09:17 | Active |
| Tell an agent a ticket is now theirsTicket assigned | Ticket assigned | Tell the agent | 384 | 11/10/2026 11:12 | Active |
| Tell the team a callback is dueCallback due | Callback due | Tell the team | 57 | 11/10/2026 10:30 | Active |
| Note on the ticket when its Dispatch task is completedTask completed | Task completed | Note the outcome on the ticket | 143 | 11/10/2026 08:55 | Active |
| Tell the approvers a request waits for sign-offRefund, comp or escalation needs approval | Refund, comp or escalation needs approval | Tell the approvers | 18 | 11/09/2026 17:40 | Active |
| Give new tickets to a teamTicket created | Ticket created | Give the ticket to the team | 12 | 11/04/2026 14:20 | Paused |
Data Rules
Decide what each person on the team can see.
Data Rules
Your data access posture: how many rule sets exist, what's scoped, and who they apply to.
New Rule
6Rule sets5Restricted apps3Location-scoped24Team members3 connections
Rules by TargetTeam · 4User · 2
Most Restricted Apps
DeskLedgerPaymentsDealsWorkforce
Rule SetsFront office scopeTeam: Front officeApps: Desk, Bookings Locations: 1 selectedEditDeleteMaintenance onlyTeam: MaintenanceApps: Desk, Dispatch Locations: AllEditDeleteClaremont branchTeam: Claremont lettingsApps: All Locations: 1 selectedEditDeleteAccountsTeam: AccountsApps: Ledger, Payments, Desk Locations: AllEditDeleteWeekend coverUser: Sipho DlaminiApps: Desk Locations: 2 selectedEditDeleteLetting agent, Sea PointUser: Megan FourieApps: Desk, Deals Locations: 1 selectedEditDelete
Manage Members →Configure Policies →Search
Calisto’s search finds tickets, requests and articles.
All Tickets
The full customer-service inbox
New Ticket
SubjectPriorityStatusDueAssignee
Boiler pressure dropping again#a7f2d9c4 · Gemma Holt · IncidentUrgentOpenReply in 12mCallum B.
Quote for a new bathroom suite#0b9e6f13 · Raj Patel · RequestMediumIn progressResolve in 3dSophie W.
Engineer left mud on the carpet#c84a10de · Helen Price · ComplaintHighOpenReply 45m overdueSophie W.
Gas safety certificate copy#6e2b57a9 · Tom Ashworth · RequestLowOpenReply in 6hUnassigned
Radiator in the hall stays cold#f1d03c88 · Aisha Khan · MaintenanceMediumWaitingResolve in 1dCallum B.
Combi boiler service booking#3c7e2a10 · Mark Ellison · RequestLowOpenReply in 7hDev M.
Search DeskboilerDesk
Boiler pressure dropping againTicket · #a7f2d9c4 · Gemma Holt · OpenCombi boiler service bookingTicket · #3c7e2a10 · Mark Ellison · OpenBoiler making a banging noiseTicket · #5d19b4e7 · Priya Shah · ResolvedNew boiler for a three-bed semiRequest · Heating · Owen Clarke · Became a ticketWhat to do if your boiler loses pressureHelp article · PublishedResetting your boiler after a power cutHelp article · Published
Reports
What customers said after their ticket was resolved
ReportsSatisfactionThreadsDial CallsDial Call QualityDial Missed Targets
Last 7 daysLast 30 days
Average rating4,6
The period before4,4
Ratings128
Surveys answered42 %
How Customers Rated5 stars864 stars273 stars92 stars41 star2
By AgentCamille Girard4,8 from 41 ratingsHugo Lefebvre4,7 from 33 ratingsInès Morin4,5 from 29 ratingsThomas Pelletier4,2 from 25 ratings
Every Rating
| Rating | Ticket | Customer | Agent | Reason | Comment | Answered |
|---|---|---|---|---|---|---|
| 5 | Anniversary dessert with a candleNadia Benali | Nadia Benali | Camille Girard | Fast response | They remembered everything. Merci! | 2026-11-10 |
| 5 | Private dining for 14 on SaturdaySarah Klein | Sarah Klein | Hugo Lefebvre | Knowledgeable agent | Hugo planned the whole menu with us. | 2026-11-10 |
| 4 | Gift card balanceOlivier Côté | Olivier Côté | Inès Morin | Fast response | Quick and clear. | 2026-11-09 |
| 2 | Charged twice for the tasting menuPaul Desrosiers | Paul Desrosiers | Thomas Pelletier | Too slow | The refund took three days. | 2026-11-09 |
| 5 | Gluten-free tasting menuMarc-André Roy | Marc-André Roy | Camille Girard | Knowledgeable agent | The kitchen made every course for me. | 2026-11-08 |
| 4 | Scarf left at table 12Julien Tremblay | Julien Tremblay | Hugo Lefebvre | Fast response | Found and kept for me. | 2026-11-08 |
Satisfaction SurveyThe survey runs as the automation “Ask the customer how their ticket went”.Send a CSAT survey after a ticket is resolved or closedSend delayImmediately1 hour24 hoursSurvey promptHow satisfied are you with the resolution of your request?Reason CodesFast responseKnowledgeable agentIssue not resolvedToo slowOtherExclude ticket typesQuestionComplaintRequestMaintenanceClaimSave CSAT settings
On a Phone
Work the queue from a phone, with or without signal
Answer, assign and resolve from a phone. A swipe gives you a ticket or resolves it, with Undo, and the queue, requests and articles open with no signal; anything written offline is sent once you are back.
Your tickets, the clocks running out and what nobody has picked up.
My Open Tickets9Breaching SLA3
Breaching SLASee AllRefund for the cancelled support actBen TaylorTickets never arrived by emailLiam O’ConnorAccessible parking for SaturdayPriya Raman
Needs YouUnassigned Tickets5Unassigned Conversations3Escalations2Callbacks Waiting4Pending Requests6
Reply QueueAll TicketsWheelchair seats for Friday’s showGrace NguyenLost phone near the barMia Russo
Companion apps
Where Desk touches everything else.
4 of these 8 connections are in your plan today; the others are their own apps.
Desk
Dispatch
Payments
Bookings
Orderflow
Navigator
Mail
Automations
Legal
Dispatch
Send to Maintenance puts a ticket in Dispatch’s requests, many tickets become one work order, and each step of the work lands on every ticket on it.
Payments
A refund from a ticket is Payments’ own refund on the charge, under the business’s refund policy and money settings.
Bookings
The customer’s bookings show beside the ticket, and a ticket about a reservation moves it from the Resolve It panel.
Orderflow
The customer’s recent orders show beside the ticket, and a ticket can name the order it is about.
Navigator
A client raises a case in the business’s portal and it arrives as a Desk ticket, followed there.
An emailed reply opens Mail’s composer over the ticket and is recorded on the ticket once it is sent.
Automations
The SLA warnings, the notices and the satisfaction survey are Automations rules the business sees and changes in Desk ▸ Automations.
Legal
A request sent to Legal arrives on its Requests queue and opens a matter instead of a ticket.
Pricing
No setup cost. Pay when you start using.
The service desk, with team messaging and team calling beside it.
Calisto Threads and Calisto Dial
Each sold on its own or with Desk, per agent, on every account. A number is one price wherever it lives.
Priced per agent
Calisto Threads, team messaging
€25/agent/mo
Calisto Dial, team calling
€35/agent/mo
Each number
€9/number/mo
Outbound minutes
Published per-destination rate
Calls into local and national numbers
No charge
Month to month, with no minimums, no setup fee and no support tier. Suggested answers are included, and porting a number in carries no charge.
Recommended for you
Works well together.
Calisto Dispatch
Calisto Ops
Requests and work orders, tasks assigned by who is free and near, templates and recurring work, the team and its contractors, routes by road, service levels and analytics, and the day worked from a phone with no signal.
Learn more →€65/user/mo
Calisto Payments
Calisto Commerce
The providers you connect in each country, every payment, refund and chargeback, payouts matched to the payments they pay out, what a buyer may pay with, pay links, fiscal providers and your devices.
Learn more →2%of revenue
Calisto Bookings
Calisto Orderflow
Calisto Ops
One queue for every channel, stages moved one at a time, exceptions and service levels, picking, packing and shipping from the right place, carriers, couriers and your own drivers, returns, every floor that fulfills, and the floor worked from a phone with no signal.
Learn more →€60/user/mo
Calisto Navigator
Calisto Navigator
A portal with its own journey and messages, each client’s own records, unlimited clients signing in without passwords, and its own domain.
Learn more →€30/portal/mo
Calisto Mail
Calisto Automations
Calisto Ops
Rules that start from your Calisto apps, a schedule or a date and act across them all, every app’s automatic messages as rules, sequences that follow up until a person acts, and every run on record.
Learn more →€55/user/mo
Calisto Legal
Recommended for
The industries that run Desk, and what each of them runs it for.
Hotels & ResortsGuest service desk
Requests, complaints, and claims with the folio attached
Hotels & Resorts on Calisto →Live Music & FestivalsService desk
Questions and problems, in one queue
Live Music & Festivals on Calisto →Marathons & EnduranceService desk
Questions and problems, in one queue
Marathons & Endurance on Calisto →Sports Agents & AthletesService desk
Questions and problems, in one queue
Sports Agents & Athletes on Calisto →Event & Production RentalsService desk
Questions and problems, in one queue
Event & Production Rentals on Calisto →Recreation & Vehicle RentalService desk
Questions and problems, in one queue
Recreation & Vehicle Rental on Calisto →Home & Field ServicesCustomer service desk
Callbacks, warranty claims, and complaints with job history
Home & Field Services on Calisto →Property & Home InspectionClient service desk
Questions and re-inspection requests with the report attached
Property & Home Inspection on Calisto →Coworking SpacesMember support
Member requests and issues with their plan attached
Coworking Spaces on Calisto →Online RetailersCustomer service
Returns and issues on a structured form, not the DMs
Online Retailers on Calisto →In-Person RetailersCustomer service
Returns, exchanges, and issues with purchase history
In-Person Retailers on Calisto →Spec Sheet
Everything included in Calisto Desk.
Tickets
- All Tickets, My Tickets and Unassigned: one queue as a list, a board or a calendar, the next answer due first
- Unassigned lists open tickets only; My Tickets keeps what you resolved
- My Tickets in every business you work for, each opening in its own business
- Saved views as filter presets on the queue
- The count band: open, unassigned, breaching and resolved today, over the whole queue
- New Ticket with requester, type, priority, team, custom fields and files, from any width
- Five statuses: open, in progress, waiting, resolved and closed; four priorities
- Ticket types with an icon, a color, a default priority, a default team, the skills they need, fields and their own SLA targets
- Required fields enforced on every create, from the composer, the portal or another app
- A ticket names one record: a reservation, an order, a member, a contact, a job, a piece of equipment, a coaching client or a race entry
- A case about a record takes that record’s person as its requester
- The customer’s bookings, orders, payments and related tickets beside the ticket
- Replies: one library, shared or personal, each able to set status, priority, assignee and tags
- An emailed reply opens Mail’s composer; a text or WhatsApp leaves from the business’s own number or line
- A reply is recorded on the ticket only once it has left, with how it was sent
- Internal notes, files added after the ticket was made, and an activity timeline
- @mentions in an internal note tell that person, with Reply and Add Note on the notice
- A customer’s emailed answer lands on the ticket
- Side conversations: email a supplier, an owner or another team from the ticket; their answers stay on it and the customer never sees them
- Merge duplicates into the ticket that carries on, from the ticket or in bulk; each merged ticket says where it went
- Child tickets for each part of a bigger case, often for another team; the parent shows each one’s status, and its holder is told when the last is resolved
- Time on a ticket: start and stop a timer or log time worked, in the same time records as every other app
- Assign, Assign to Me (never takes a colleague’s ticket) and Team
- Bulk Resolve, Merge, Unassign and Delete
- A status or edit made over a colleague’s newer change is refused, and they are told
- Claims: tickets of type claim, with the item, the damage, photos, liability and a cost estimate in its own currency
- Request Comp and Escalate from the ticket
Requests and Doors
- Requests as a list or a board: pending, in progress, completed, converted and cancelled
- New Request with Send To: Desk, or a team such as Legal
- Convert to Ticket (two presses open the same ticket) and Resolve without a ticket
- A request sent to Legal opens a matter there, and its page links the matter
- Doors that write a ticket: the client portal, a kiosk, a room’s TV, an owner’s report, Inbox’s Create Request and the sticker on a client’s equipment
- Stays, Fit and Trades work the cases about their records on Desk’s own queue
Teams, Routing and Suggested Answers
- Teams such as Front Desk or Billing, and who is on each, in Settings ▸ Tickets ▸ Teams
- Each person’s skills and languages, which routing reads
- Give each new ticket to someone on a team: whoever has gone longest without one, whoever holds the fewest, or whoever has the skills its type needs
- Someone online first, and only people on the clock, each a setting; a ticket nobody qualifies for stays on Unassigned
- Suggested answers: on each new ticket, an answer written from your published articles for a person to send, at your confidence level and checked against them
- The same answers can go out first on a shared mailbox and on Threads conversations; what cannot be answered goes to the team as an escalation
- Routing and suggested answers are Automations rules that start paused
Service Levels and Approvals
- First-response and resolution targets per priority, with overrides per ticket type
- Counted on the business’s own hours, or round the clock
- A change of priority or type re-applies the targets from when the ticket was opened
- Each clock’s at-risk and breach moment announced once
- One SLA screen for ticket targets, Threads conversation targets and Dial answer targets
- A goodwill comp or an escalation waits on the business’s approval routing, decided from the Approvals panel
- A refund is Payments’ own refund on the charge, under the business’s refund policy
- Claim estimates, refunds, comps and charges follow the owner’s money settings; a figure not shared reads Not shared with you
- Data Rules decide what each member sees, checked before every read
Resolve It
- Send to Maintenance puts the ticket in Dispatch’s requests, and Take Back while it waits
- Create Work Order makes the job at once, for a business where one person does both
- Many tickets on one work order, each showing where the work stands
- Create a Dispatch task from the ticket; its outcome is written back
- Move the reservation and issue the refund from the ticket
Knowledge
- Articles by category, as drafts, published or archived, with views and readers’ Was This Helpful answers
- Who Sees It: customers and the team, or the team only; Team Notes on any article, for the team alone
- Categories two levels deep, added in Settings ▸ Knowledge
- An article for one Location or every Location
- Each edit keeps the version before it
- Suggest an Article while replying
- A help center for each business: search, categories and articles in the business’s brand, at Calisto’s address or the business’s own domain
- Submit a Request on the help center is one of your Forms forms, and writes a ticket
- The help center as a section on your website or client portal, and the help widget on any site
- The same articles feed suggested replies, the client portal’s assistant and a website’s chat
Calisto Threads
- Every business line, booking-site thread, shared mailbox and number’s voicemail in one view
- All, Mine, Unassigned and Closed, then one view per line and per shared mailbox
- Each waiting customer’s clock, suggested answers and Create Ticket on a conversation
- Escalations worked in one list
- Add a Shared Inbox: the line, who answers it and its routing
- Lines, Business Hours, Replies, Shared Mailboxes, Who Answers, suggested answers and Webhooks in Settings ▸ Threads
- A Threads seat for each person who answers a business line
Calisto Dial
- The Agent Console: the callers waiting in the business’s queues, Take Calls, the caller’s context, Create Desk Ticket, Log Call to Deals and the wrap-up
- Calls, voicemail, contacts and the keypad
- Live Calls, Callbacks, the receptionist’s bookings to review, and Recordings with transcripts
- Callbacks waiting, booked for a time, overdue and returned today; Call Now spends an attempt
- Add a Shared Line: the number (or Get a Number), who answers it, its ring group and call flows
- Numbers, Registrations, Tracking, Local Presence, Porting, Masked Calling and Voicemail Drop
- Calling Policy, Extensions, Ring Groups, Call Flows, Queues, Routing Rules, Backup Answering and the virtual receptionist’s bookings
- A number for each Location, its calls carrying that Location
- A Dial seat for each person who answers a business number
Reports and Rules
- One Reports workspace: Overview, Reports, Satisfaction, Handle Time, Suggested Answers, Threads, Dial Calls, Dial Call Quality and Dial Missed Targets
- Sortable, exportable report tables
- The satisfaction survey a set time after a ticket is resolved, once per ticket, with excluded types
- SLA warnings, notices, approvals and Dispatch hand-offs as Automations rules in Desk ▸ Automations
- Ticket events for the business’s own rules: created, status changed, assigned, message added, resolved, merged and every child resolved
On a Phone
- Tab bar: Home, Tickets, Threads and Dial; Knowledge in the menu
- Home: My Open Tickets, Breaching SLA, Needs You and the Reply Queue
- Swipe to Assign to Me or Resolve, each with Undo; Select opens the batch bar
- Linked tickets, the time card and side conversations on the ticket at phone width
- Home, the queues, Claims, Requests and Knowledge open with no signal when Keep Desk on This Device is on
- A new ticket, request or note made with no signal is sent once back
- Pushes: Assign to Me, Reply, Approve, Decline and Call; Add Note from the notification center
- Share a photo, PDF or message to Desk: a new ticket or one already open
- Shortcuts: My Tickets, Unassigned, New Ticket and Escalations
- Windows widgets: Service Queue and Breaching SLA
- Calisto’s search finds tickets, requests and articles
Connected to Calisto Pro
- Calisto Threads and Calisto Dial, each sold on its own per agent
- Dispatch for maintenance, work orders and tasks
- Payments for refunds; Bookings and Orderflow beside the ticket
- Navigator’s client portal, Mail for emailed replies, Automations for every rule
- Shared lines also open in Inbox and Voice beside a person’s own
Honest answers
Questions about Calisto Desk
They open as sections of Desk and are each sold on their own, per agent, with or without Desk. Calisto Ops includes Desk; Threads and Dial are paid on every account. An account with only one of them opens Desk at that section.
Through the lines and numbers on the business’s account. A line Routed by Threads arrives in Threads’ conversations, assigned and timed, and a number Routed by Dial follows its call flows. A ticket links the conversation or the call, never copies it.
An email reply opens Mail’s composer over the ticket, and a text or WhatsApp leaves from the business’s own number or line. The ticket records the reply once it has left, with how it was sent.
Send to Maintenance puts the ticket in Dispatch’s requests, and the person in charge of maintenance makes one work order from the tickets that are one job. Each step of the work lands on every ticket on it, and customer service answers the customer.
A refund is Payments’ own refund on the charge, under the business’s refund policy. A comp or an escalation waits on the business’s approval routing and is decided from the Approvals panel. Amounts follow the owner’s money settings.
Only if the business runs round the clock. Targets are counted on the business’s own hours, the one schedule every Calisto app reads, and changing a ticket’s priority or type re-applies them from when it was opened.
Only the rules you leave on. The SLA warnings, the notices and the hand-offs from Dispatch are Automations rules, and the satisfaction survey is one that starts paused. Each is changed or switched off in Desk ▸ Automations.
Yes, when you switch it on. It answers only from the articles you publish, at the confidence level you set, and each answer is checked against them before it goes out. On a new ticket it suggests the answer for a person to send. On a shared mailbox or a Threads conversation it can answer first. Anything it cannot answer, or a customer asking for a person, goes to the team.
Each business has its own help center, in its own brand and on its own domain if you connect one. Your seat is yours, so My Tickets lists your tickets in every business you work for, and each opens in its own business.
Put your people on teams, give them skills and languages, and turn on routing: each new ticket goes to someone on the team, by who has gone longest without one, who holds the fewest, or who has the skills its type needs. You can prefer someone online and only give tickets to people on the clock.
Yes. Port it in, or move a number already used in Voice from a person’s own account to the business. It keeps its digits and its number price.
