Cada pedido que você recebe, de todos os canais, em uma única fila.
Um sistema de processamento que funciona com todos os seus dados operacionais dentro do Calisto Pro. O que precisar de atenção vai automaticamente para o topo da fila. Avance uma etapa e o estoque se movimenta, a entrada é registrada e a entrega chega ao quadro de despacho.
O aplicativo de pedidos para atendimento
Cada pedido de cada canal em uma fila, com etapas que movem o estoque e publicam a entrada. Avance e a entrega chega ao quadro de despacho.
Admissão
Balcão, site, aplicativo, telefone, API, webhook. Um único quadro.
O Cockpit
A fila está boa. Mostre-me o que não está.
Cumprir
Recebido. Em andamento. Pronto. A caminho.
Zonas
Uma espinha universal. Dez andares nativos de conceito.
Roteamento
Oito condições. Sete ações. As ordens se encaminham sozinhas.
Transferência
Retirado. Transportado. Enviado. Rastreado.
Aduanas
Classificação HS. Custo total. Triagem de conformidade. Documentos gerados.
Locações
Saiu, voltou, inspecionado. Cada unidade rastreada.
Desempenho
Onde o tempo vai. Onde a promessa deslizou.
0
vocabulários de atendimento em uma única plataforma
0
condições de roteamento
0
tipos de retorno
0
telas de gestão de aluguel
Every
canal em uma única fila
Zero
integrações para manter
Contador, site, aplicativo, telefone, API, webhook. Um único quadro.
Todos os canais chegam à mesma fila, ordenados por tempo e marcados com a origem. Sem painéis separados. Sem alternar entre sistemas. Cada mensagem recebida é registrada com seu status de processamento, e a que falha é tentada novamente em vez de ser perdida.
A fila está boa. Mostre-me o que é não.
Além das métricas de volume, o cockpit destaca trabalhos paralisados, etapas falhas e decisões importantes. Monitore pedidos de hoje, remessas, devoluções, tempos de ciclo e conformidade com acordos de nível de serviço (SLA) com blocos interativos para detalhamento.
Orders and lines that stalled, failed or need a decision, each with its stage, age and severity. Click one and you are on the order.
Recebido. Em andamento. Pronto. Em maneira.
A imagem está completa. Agora, execute-a.
Every order moves through the same stages whatever channel it came from, and it moves line by line. An advance is checked against the stages that line may reach next, so a skipped step is refused and told why instead of quietly persisting.
The record beneath it carries the timeline of every transition, the financials from Ledger and per-line availability from Inventory. Notes, priority and the deadline stay editable. The price does not, because Pulse owns it.
The fulfillment step matches the order type. On the warehouse floor the same order is a pick list, a packing bench and a label, worked line by line with its dwell time on the row.
In a restaurant that same order is a ticket on the kitchen display, moving received to prepping to plating to ready. A service order becomes a task with a technician against it.
Devolva-o ou leve-o com juntos.
Sete tipos de retorno
Um retorno não tem apenas um formato, então o Orderflow possui sete: devolução, cancelamento, reembolso, RMA, reclamação de dano, anulação e compensação. Cada um registra sua razão e código de razão, o valor do reembolso e as linhas que retornam quando isso importa. Aprovar ou negar é uma decisão registrada, não uma edição feita em silêncio.
Grupos de pedidos
Pedidos que pertencem ao mesmo grupo viajam juntos. Um grupo possui seu próprio nome, cliente e anotações, tem seu status definido pelos membros e avança como uma unidade. Dissolva-o e cada pedido individual sobrevive.
< O mesmo motor. Dez lojas diferentes pisos.
Altere o escopo ativo e o chão muda com ele, carregando as telas em que o conceito opera e desativando-as quando você muda para outro.
Uma espinha dorsal universal. Dez andares nativos ao conceito.
Operações essenciais como pedidos, remessas e devoluções permanecem universais, enquanto as interfaces se adaptam dinamicamente à sua operação ativa. Das cozinhas aos armazéns, as equipes só veem as telas e fluxos de trabalho exatos que seu ambiente exige.
Market · Warehouse
Pick lists, packing station, ship orders, batch fulfillment, carrier rate comparison.
Dine · Kitchen
Kitchen display, expo pass, bar queue, floor plan, tabs, catering, plating guides.
Stays · Front Office
Front desk, room board, housekeeping, minibar, guest requests, concierge, group billing.
Rentals · Fleet & Staging
Asset staging, condition checks, scan in and out, will-call, sub-rentals, damage.
Experiences · Operations
Guide assignment, manifests, departure checklists, capacity, check-in roster.
Events · Production
Venue setup, crew, function sheets, load in and out, run of show, rigging.
Time-Slots · Field Ops
Technician assignment, job sheets, dispatch board, on-site checklists, service photos.
Real Estate · Transaction Ops
Transaction board, document staging, showings, closing checklists, escrow, inspections.
Artists · Show Ops
Day sheet, load-in, run of show, rider fulfillment, tour itinerary, settlements.
Active · Program Delivery
Session prep, session rosters, tee sheet, pace of play, tournaments, wave starts.
Oito condições. Sete ações. Os pedidos rotam eles mesmos.
Defina lógica personalizada para atribuir automaticamente locais de atendimento, sinalizar itens de alto valor e direcionar fluxos de pedidos sem intervenção manual.
Routing Rules
A rule decides how an order is fulfilled: which carrier, which warehouse, which service level, whether to split the shipment, whether to drop-ship it.
Cost Optimizer
Evaluates every matching carrier and service level, then takes the cheapest one that still meets the delivery promise.
What a rule reads
Eight conditions, alone or combined.
What it does about it
Seven actions, applied in order.
Routing Simulator
Test a new rule against historical orders before you activate it, and see which decisions would change.
Retirado. Entregue. Enviado. Rastreado.
O cumprimento não termina quando o item está pronto. O fluxo de pedidos carrega a transferência: quem o retira, quem o transporta, qual transportadora o possui e o que o cliente vê enquanto espera.
Orders ready for a customer or courier to collect, with the ready time on each row. Mark it picked up and it leaves the board.
Active deliveries with destination, driver, estimated time and status. Assign one to a driver and the order moves with it. Once a shipment has a tracking number, its live position comes back through Sync onto the same board.
Carrier, tracking number, service level, destination, ship date, estimated delivery and cost, with quick filters for what needs attention, what is in transit and what has landed. Void one and it says so.
A tracking page anyone with the link can open. No sign-in and no app chrome: the reference, the status in plain language, the items with their stage, and a timeline. It is not indexed, and a link that does not resolve says the order was not found rather than leaking anything.
Classificação HS. Custo de desembaraço. Triagem de conformidade. Documentos gerados.
Quando um pedido ultrapassa uma fronteira, o motor de alfândega o classifica, calcula o preço da entrega e o verifica, assim você nunca envia algo que não possa e seu cliente não é surpreendido na porta.
HS Code Classification
Automatic Harmonized System lookup for every product in the shipment.
Landed Cost Calculator
Product, shipping, duties, taxes, insurance and brokerage to the customer’s door, calculated before you quote rather than after you ship.
Restricted Items Screening
Screened against the restricted and prohibited lists for the destination country, before the label prints.
Sanctions Checking
Sanctions screening, so a compliance problem surfaces before the shipment leaves.
Customs Documents
Commercial invoice, packing list, certificate of origin, declaration, bill of lading and airway bill, generated and signed through Sign.
DDP Support
Delivered Duty Paid: collect the duty upfront so the customer pays nothing at the door.
Equipamento fora. Equipamento de volta. Cada unidade acompanhada.
O ciclo completo de equipamentos, aluguel de eventos e recreação ocorre aqui, da reserva ao retorno e inspeção, em oito telas especializadas.
Onde o tempo vai. Onde a promessa escapou.
Apenas o throughput por si só não te diz para onde o dia foi, e um período sem nada nele não lê como zero de desempenho.
Average time at each fulfillment stage, by concept type and period. The stage eating the day is the one an average hides.
Onde o OrderFlow se conecta com tudo o mais.
4 of these 7 connections are in your plan today. The rest stay visible so you know the instrument is there before you need it.
Ledger
Order detail reads total value, amount paid, and balance due from Ledger, and links straight to the matching invoice.
Inventory
Each order line reads its availability from Inventory, and shows no status rather than guessing when Inventory is unreachable.
Dispatch
An order line reaching a dispatchable stage creates a task in Dispatch, and fails soft without blocking the order.
Purview
The active purview decides which fulfillment zone loads and scopes every order, return, shipment, and group.
Pulse
The pricing reference reads base prices from Pulse, and Orderflow never changes them.
Deals
Orderflow returns the orders linked to a contact when Deals looks them up.
Navigator
Orderflow serves a build progress timeline to Navigator from its transaction fulfillment feed.
No setup cost. Pay when you start using.
Order tracking for everyone who fulfills.
Recommended for you
Works well together.
Calisto Ledger
Calisto Inventory
Included with Commerce or Ops
Reservations, inventory, contacts, tickets, and scheduling
Learn more →Calisto Dispatch
Calisto Purview
Included with every Calisto account
Account configuration and data rules.
Learn more →Calisto Pulse
Calisto Deals
Calisto Navigator
Recomendado para
Os setores que executam o Orderflow e o que cada um executa com ele.
Hotéis & ResortsCozinha e serviço de quarto
Todas as ordens de cada ponto de saída em uma única fila de cozinha
Hotéis & Resorts no Calisto →Apartamentos com serviçosWork in progress
The stages between sold and finished
Apartamentos com serviços no Calisto →Aluguéis de Curto PrazoWork in progress
The stages between sold and finished
Aluguéis de Curto Prazo no Calisto →RestaurantesExibição da cozinha
Pedidos de cada canal em uma única tela da cozinha
Restaurantes no Calisto →Alta GastronomiaExibição da cozinha
Churrasco, frio, garde manger e pass com tempos ao vivo
Alta Gastronomia no Calisto →BuffetTransferência da cozinha (BEO)
Contrato assinado gera o BEO e a lista de preparação
Buffet no Calisto →Bar e LoungeRoteamento de bar e cozinha
Bebidas até o ponto de servir, comida até a cozinha
Bar e Lounge no Calisto →Corretores de ImóveisWork in progress
The stages between sold and finished
Corretores de Imóveis no Calisto →Corretores de imóveisWork in progress
The stages between sold and finished
Corretores de imóveis no Calisto →Desenvolvimento ImobiliárioWork in progress
The stages between sold and finished
Desenvolvimento Imobiliário no Calisto →Música ao Vivo & FestivaisWork in progress
The stages between sold and finished
Música ao Vivo & Festivais no Calisto →Maratonas & ResistênciaWork in progress
The stages between sold and finished
Maratonas & Resistência no Calisto →Artistas & TalentosWork in progress
The stages between sold and finished
Artistas & Talentos no Calisto →Gestão de EspaçosServiço de cozinha e bar
Pedidos de eventos e concessões em uma única fila
Gestão de Espaços no Calisto →Aluguel para Eventos & ProduçãoWork in progress
The stages between sold and finished
Aluguel para Eventos & Produção no Calisto →Clube de Golfe & MembrosWork in progress
The stages between sold and finished
Clube de Golfe & Membros no Calisto →Lazer e Aluguel de VeículosWork in progress
The stages between sold and finished
Lazer e Aluguel de Veículos no Calisto →Tours e experiênciasWork in progress
The stages between sold and finished
Tours e experiências no Calisto →Serviços Residenciais e de CampoOrdens de serviço
A proposta aceita escreve a ordem de serviço
Serviços Residenciais e de Campo no Calisto →Espaços de coworkingWork in progress
The stages between sold and finished
Espaços de coworking no Calisto →Criadores de ConteúdoWork in progress
The stages between sold and finished
Criadores de Conteúdo no Calisto →Videografia & FotógrafosWork in progress
The stages between sold and finished
Videografia & Fotógrafos no Calisto →Designers Gráficos & ArtistasWork in progress
The stages between sold and finished
Designers Gráficos & Artistas no Calisto →Varejistas OnlineExecução de pedidos
Uma fila para cada canal, com comparação de taxas
Varejistas Online no Calisto →Varejo presencialClique e cole
Pedidos presenciais e pelo site na mesma fila de execução
Varejo presencial no Calisto →Everything included in Calisto Orderflow.
- Exceptions as the hero tile (stalled, failed, needs decision)
- Delivery exceptions queue (failed attempts, address errors, damage, refused)
- Queue times and bottleneck detection per stage
- Capacity throughput headroom with over-capacity flagging
- Intake log with retry and processing status
- Triage queue (accept, reject, flag incoming orders)
- Real-time availability across the active purview
- List view, kanban board, scheduled orders, and recurring orders
- Per-line stage advance with validated transitions
- Full transition timeline (who advanced, when, from which stage)
- Financials read from Ledger per order
- Per-line availability read from Inventory
- Seven return types (return, cancellation, refund, RMA, damage claim, void, comp)
- Multi-order groups with derived status and bulk advance
- Read-only pricing reference sourced from Pulse
- Warehouse: pick lists, packing station, ship orders, batch fulfillment, warehouses, carrier rate comparison
- Kitchen: kitchen display, expo pass, bar queue, covers, floor plan, guest paging, server sections, tabs, private dining, catering, pre-shift notes, waste log, labor board, plating guides
- Front Office: front desk, check-in and check-out, room board, housekeeping, laundry, minibar, guest requests, room service, concierge, upsells, VIP status, pre-authorization, group and owner billing
- Fleet & Staging: asset staging, picking, condition checks, fleet status, scan in and out, will-call, transport, overdue equipment, shortages, sub-rentals, damage processing
- Operations: guide assignment, manifests, departure checklists, capacity monitoring, check-in roster
- Production: venue setup, crew, equipment pull, function sheets, load in and out, run of show, changeover, lighting and sound, rigging, power, gates, zone status, incidents, parking, cleaning, venue logbook
- Field Ops: technician assignment, parts staging, job sheets, dispatch board, on-site checklists, service photos, recurring jobs, on-site time, invoicing handoff, session and clinical surfaces
- Transaction Ops: transaction board, under contract, document staging, showings, closing checklists, contingencies, escrow releases, lockboxes, snag lists, inspections, tenancies, arrears, turnovers
- Show Ops: day sheet, load-in, show run, wrap, rider fulfillment, advance sheets, stage management, travel, tour itinerary, setlists, settlements
- Program Delivery: session prep, participant check-in, equipment setup, session rosters, spot assignments, tee sheet, starter, pace of play, tournaments, gear check, wave starts
- Eight routing conditions (value, weight, destination, tier, channel, tags, type, time)
- Seven routing actions (carrier, service level, warehouse, handling, drop-ship, split, insurance)
- Cost optimizer: cheapest path that meets the delivery SLA
- Routing simulator: test rules against historical orders before activating
- Six pre-built rule templates (cost, speed, regional, value, channel, custom)
- Order value by threshold, range or tier
- Total weight, for carrier and service selection
- Destination to country, state, city, postal code, residential or commercial
- Customer tier, so VIP, wholesale and first-time route differently
- Source channel, so an order routes by where it came from
- Product tags (fragile, oversized, hazmat, perishable)
- Fulfillment type (ship-from-store, warehouse, drop-ship, local delivery)
- Time window (same-day, next-day, scheduled)
- Carrier selection, across every carrier you configure
- Service level (ground, express, overnight, economy) to match the SLA
- Nearest or most cost-effective warehouse assignment
- Special handling flags that carry through packaging and labeling
- Drop-ship straight to vendor fulfillment, skipping your warehouse
- Shipment split by weight, size or warehouse origin
- Automatic insurance on high-value shipments, off the order total
- Pickup board with ready times
- Delivery board with driver assignment and status
- Live tracking on a map (driver position, destination, ETA)
- Delivery zones with boundaries and courier assignment
- Shipments table (carrier, tracking, service level, weight, dimensions, cost)
- Void and re-ship
- Public customer tracking page (no sign-in, no indexing)
- HS code classification (automatic lookup per product)
- Landed cost calculator (product, shipping, duties, taxes, insurance, brokerage)
- Restricted items screening per destination country
- Sanctions list screening
- Customs document generation (commercial invoice, packing list, certificate of origin, customs declaration, bill of lading, airway bill)
- PDF generation with e-signature via Calisto Sign
- Delivered Duty Paid (DDP) support
- Active rental order board with status and priority
- Shortage detection (inventory vs. upcoming reservations)
- Return tracking (expected date, actual return, condition notes)
- Sub-rental tracking (source, cost, return obligation)
- Pre-dispatch and post-return inspections with photo documentation
- Multi-location inventory distribution and transfer requests
- Damage reports with photo evidence, repair status, and insurance claims
- Overdue unit tracking with escalation and fee calculation
- Cycle times by stage, concept type, and period
- SLA compliance with breached and at-risk orders marked
- Channel mix (volume and revenue by source)
- Partner performance (volume, cycle time, SLA, exception rate)
- Executive summary report with CSV export
- Approval queue with approve/reject on the record
- Counter (POS)
- Website (Sites)
- Mobile app (Apps)
- Phone (manual entry)
- API (system-to-system)
- Webhook (external event triggers)
- Marketplace channels via Sync
- Inventory (stock depletion on fulfillment, per-line availability)
- Ledger (revenue posting, order financials)
- Dispatch (delivery task assignment)
- Today (fulfillment status in the daily briefing)
- Assure (quality inspection on completed work)
- Workforce (team scheduling for fulfillment staff)
- University (role-specific fulfillment training)
- Signal (threshold breach alerts)
- Bookings (reservation becomes order)
- Tickets (event sale becomes order)
- Registry (order tied to membership)
- Pulse (read-only pricing reference)
- Payments (charge processing)
- Sync (marketplace channel sync)
- Mail, Inbox (order confirmations and status updates)
- Sites, Navigator, Apps, Station, Kiosks (storefront surfaces)
- Sign (supplier and customs documents)
Questions about Calisto Orderflow
Cada pedido de todos os canais, com o que for mais urgente no topo. Ter uma única fila em vez de uma aba por canal é a diferença entre gerenciar o cumprimento dos pedidos e apenas monitorá-lo.
Sim, o mesmo inventário, agenda e livros usados pelo restante do negócio. Um pedido que não possa ser cumprido é identificado na fila, e não na prateleira.
Uma devolução chega em um formulário estruturado contendo o pedido e o motivo, o que torna as devoluções analisáveis, em vez de uma pasta de e-mails.
Sim, com seus itens, cliente e status. Pedidos históricos geralmente importam como registros para que a história do cliente permaneça intacta.
A seção de preços nesta página lê o catálogo em tempo real e é a autoridade. Não há taxas por pedido, e o Orderflow funciona sem o resto do Calisto Ops.
Sim, em formatos padrão com itens de linha, cumprimento e devoluções.
