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Calisto Reputation

SWITCH FROM REVIEWPRO

ReviewPro to Calisto Reputation

Every review site in one inbox, each reply published where the review was left, review requests that never gate a review, and each place's Google profile kept right.

  • Hotels & Resorts

Feature by feature

Calisto Reputation beside ReviewPro by Shiji

  • 20 In both
Calisto Reputation beside ReviewPro by Shiji, feature by feature
20 featuresCalisto ReputationReviewPro by Shiji
Reviews
Reviews From Google, Tripadvisor and the OTAsCalisto: every review from every connected site lands in one inbox, newest first; Google Business Profile, Facebook, Yelp and Tripadvisor sync hourly, and Booking.com, Airbnb and Expedia reviews arrive through the channel manager with stay dates and category ratings (with Sync).Checked 1. nov. 2026SourceYesYes
Feedback Tied to Guest ProfilesCalisto: each review's page shows the guest's possible match from the customer book, the reply, who answered and whether it is live on the site.Checked 1. nov. 2026SourceYesYes
Insights
Sentiment AnalysisCalisto: every review is classified for sentiment and themes as it arrives, and Analytics shows the sentiment trend and each theme's trend.Checked 1. nov. 2026SourceYesYes
One Score Across Review SitesCalisto: Analytics gives one average rating over every connected review site, and the same figure per site and per place.Checked 1. nov. 2026SourceYesYes
Comparison Between Group PropertiesCalisto: the scoreboard ranks every place on rating, volume, response rate and hours to reply.Checked 1. nov. 2026SourceYesYes
Response Rate and Response Time ReportsCalisto: Analytics shows average rating, volume, response rate and hours to reply, by star, over time and by review site.Checked 1. nov. 2026SourceYesYes
Customizable DashboardsCalisto: saved report dashboards are exported or emailed on a schedule (with Reports and Automations).Checked 1. nov. 2026SourceYesYes
Filters by Unit, Trip Type and Traveler TypeCalisto: a review from Booking.com, Airbnb or Expedia is linked to its stay as it arrives, and the inbox and every Analytics lens filter by unit, trip type and traveler type (with Sync).Checked 1. nov. 2026SourceYesYes
Competitors
Competitor BenchmarkingCalisto: competitors' ratings are measured daily from Google, entered by hand for other sites, and set beside each place's own.Checked 1. nov. 2026SourceYesYes
Competitors' Guest Feedback in DetailCalisto: a competitor's reviews you add are read for sentiment and themes with the same model as your own, and compared with yours theme by theme.Checked 1. nov. 2026SourceYesYes
Feedback
Guest SurveysCalisto: surveys are built as forms and answered on a public page, and the private feedback answers are read beside the reviews (with Forms).Checked 1. nov. 2026SourceYesYes
Public Review Prompts in Feedback RequestsCalisto: a campaign's feedback line offers a customer below it private feedback first while the public review link stays shown, so no review is gated.Checked 1. nov. 2026SourceYesYes
Review Requests and Surveys by WhatsAppCalisto: a campaign asks on WhatsApp, by text or by email, or by whichever reaches the guest, on the business's own WhatsApp line with its approved template, to guests who agreed to WhatsApp.Checked 1. nov. 2026SourceYesYes
Survey Goals by DepartmentCalisto: each survey question can be given to the department it scores with an NPS or CSAT goal, and Survey Scores shows every department's score for the period against its goal.Checked 1. nov. 2026SourceYesYes
Replies
Drafted ResponsesCalisto: a reply is drafted in the review's own language, and nothing is saved until a person saves it.Checked 1. nov. 2026SourceYesYes
Staff Review Before PublishingCalisto: replies written by team members can wait for an owner's or admin's approval, following the business's approval routing, before they go live.Checked 1. nov. 2026SourceYesYes
Bulk Drafted ResponsesCalisto: Draft Replies writes a reply for every selected review in its own language and saves each as a draft; Publish Drafts publishes them, or hands them over for approval, and nothing goes out without a person's press.Checked 1. nov. 2026SourceYesYes
Drafted Responses That Use the Property's DetailsCalisto: a reply is drafted from the place's own details and property profile, what the guest scored in each category and their stay, in the guest's language.Checked 1. nov. 2026SourceYesYes
Operations
Cases Created From ReviewsCalisto: Hand to Operations raises an Assure finding from a review, and an alert word matched when a review arrives can raise one automatically (with Assure).Checked 1. nov. 2026SourceYesYes
Mobile
Mobile AppCalisto: the phone app has Home, Reviews and Requests on its tab bar, a Reply button on a new review's push notification and a swipe to Reply or Dismiss, and, once reviews are kept on the device, Home, the inbox and every review and place opened read with no signal; Needs a Reply and Rating Glance are Windows widgets.Checked 1. nov. 2026SourceYesYes

What moves

Bringing your data from ReviewPro by Shiji

Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.

From an export file

Export your data from ReviewPro by Shiji and drop the file in. It is read in your browser and mapped onto Calisto.

Any spreadsheet you export from ReviewPro by Shiji can be mapped onto Calisto, column by column.

The ReviewPro by Shiji migration guideMove my data

Moving from ReviewPro

Questions About Switching

Do Booking.com, Airbnb and Expedia reviews come in?

Yes. They arrive through Calisto Sync's channel manager with the stay dates and category ratings, in the same inbox as Google Business Profile, Facebook, Yelp and Tripadvisor, which sync every hour.

How do guest surveys work?

A survey is built as a form in Calisto Forms and answered on a public page, and the private feedback answers sit beside the reviews. Review requests can go out after a stay through an Automations rule.

What happens when a review shows a problem in the hotel?

Hand to Operations raises an Assure finding from the review, and an alert word matched when a review arrives can raise one automatically, so the issue is fixed where operations work.

Learn more

Everything Calisto does here

The pages behind this comparison: the sector, the apps and the guides.