SWITCH FROM TRENGO
Trengo to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Feature by feature
Calisto Desk bredvid Trengo
- 21 I båda
| 21 funktioner | Calisto Desk | Trengo |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Intake | ||
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Suggested Replies From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Automatic Answers FirstCalisto: automatic answers can go first on every Threads conversation, or only when the team is away, from the business's published articles; what cannot be answered goes to the team.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Round-Robin AssignmentCalisto: conversations and tickets are given to whoever has gone longest without one, through one assignment engine (with Threads).Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
Vad som rör sig
Flyttar dina data från Trengo
Dina data läses i din egen webbläsare och skickas till ditt Calisto-konto. Calisto ser aldrig ditt inloggningsnamn för det gamla systemet.
Från en exportfil
Exportera dina data från Trengo och släpp in filen. Den läses in i din webbläsare och kartläggs mot Calisto.
Alla kalkylblad du exporterar från Trengo kan mappas över i Calisto, kolumn för kolumn.
Moving from Trengo
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
Lär dig mer
Allt Calisto gör här
Sidorna bakom denna jämförelse: sektorn, apparna och guiderna.