Answer every customer’s request from one queue, on time.

Ready-made views such as Unassigned Urgent and SLA Breaching, beside the views you save yourself.

One library, shared or personal, and a reply can also set the status, priority, assignee and tags.

Switched on, each new ticket gets an answer written from your published articles for a person to send, and a conversation can be answered first; what it cannot answer goes to the team.

An email opens Mail’s composer; a text or WhatsApp goes from the business’s own number or line, and is recorded once it has left.

Their bookings, orders, payments and related tickets, read from the apps that hold them.

A change made over a colleague’s newer one is refused, and the agent is told.

Merge duplicates into the ticket that carries on, link the parts of a bigger case to it, and see every other ticket from the same person.

Email a supplier, an owner or another team from the ticket; their answers stay on it, and the customer never sees them.

Start a timer or log time worked; the ticket keeps every entry and who worked it.

A damage or liability claim with the item, the damage, photos, who is liable and a cost estimate in its own currency.