SWITCH FROM FRESHDESK
Freshdesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Feature by feature
Calisto Desk bredvid Freshdesk
- 32 I båda
| 32 funktioner | Calisto Desk | Freshdesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Parent and Child TicketsCalisto: a part of a bigger case becomes a child ticket, often for another team; the parent shows each child's status and its holder is told when the last is resolved.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Time on TicketsCalisto: a timer or time logged on the ticket, billable or not, in the same time records and timesheets as every other app.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Suggested Replies From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Articles for the Team OnlyCalisto: an article is for customers and the team or for the team only, and any article carries Team Notes only the team sees.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| A Help Center per Business, Sections per ProductCalisto: each business has its own branded help center, with a top-level category for each product, and the help center can be a section of any website or client portal.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Routing by Skills, Load or TurnCalisto: each new ticket goes to someone on a team with the skills and languages its type needs, or by turn or by load.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Automatic Answers on a Shared MailboxCalisto: a customer's email to a shared mailbox is answered automatically from the published articles, at the business's confidence level, in the same email thread; what cannot be answered stays for the team.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Offline Access on MobileCalisto: Home, the queues, requests and knowledge open with no signal; a new ticket, request or note is sent once back.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Kontrollerat 29 okt. 2026Källa | Ja | Ja |
Vad som rör sig
Flyttar dina data från Freshdesk
Dina data läses i din egen webbläsare och skickas till ditt Calisto-konto. Calisto ser aldrig ditt inloggningsnamn för det gamla systemet.
Från en exportfil
Exportera dina data från Freshdesk och släpp in filen. Den läses in i din webbläsare och kartläggs mot Calisto.
Alla kalkylblad du exporterar från Freshdesk kan mappas över i Calisto, kolumn för kolumn.
Moving from Freshdesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
Lär dig mer
Allt Calisto gör här
Sidorna bakom denna jämförelse: sektorn, apparna och guiderna.