SWITCH FROM ZENDESK
Zendesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Funcionalidade por funcionalidade
Calisto Desk ao lado de Zendesk
- 27 Em ambos
- 7 Apenas no Zendesk
| 34 recursos | Calisto Desk | Zendesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| After the Ticket | ||
| Approvals Inside a TicketCalisto: a goodwill comp or an escalation waits on the business’s own approval routing; a refund is Payments’ own.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Verificado em 29 de out. de 2026Origem | Sim | Sim |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.Verificado em 29 de out. de 2026Origem | Não | Sim |
| Side ConversationsAn agent opens a separate email, Slack or child-ticket thread with a third party from inside a ticket, kept apart from the customer conversation.Verificado em 29 de out. de 2026Origem | Não | Sim |
| Ticket MergingTwo or more tickets about the same issue are combined into one ticket.Verificado em 29 de out. de 2026Origem | Não | Sim |
| Skills-Based Ticket RoutingTickets are matched to agents automatically by the skills each agent holds, such as language or product.Verificado em 29 de out. de 2026Origem | Não | Sim |
| Autonomous AI AgentsAn AI agent answers customers on messaging, email or voice and resolves requests on its own, handing over to a person only when needed.Verificado em 29 de out. de 2026Origem | Não | Sim |
| Multiple Branded Help CentersEach brand a business runs gets its own help center with its own articles.Verificado em 29 de out. de 2026Origem | Não | Sim |
| Time Tracking on TicketsAgents log the time they spend on each ticket for reporting.Verificado em 29 de out. de 2026Origem | Não | Sim |
O que se move
Migrando seus dados de Zendesk
Seus dados são lidos no seu próprio navegador e enviados para sua conta Calisto. O Calisto nunca vê sua senha do sistema antigo.
A partir de um arquivo de exportação
Exporte seus dados de Zendesk e solte o arquivo. Ele é lido no seu navegador e mapeado para o Calisto.
Qualquer planilha que você exportar do Zendesk pode ser mapeada no Calisto, coluna por coluna.
Moving from Zendesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
Saiba mais
Tudo o que o Calisto faz aqui
As páginas atrás desta comparação: o setor, os aplicativos e os guias.