SWITCH FROM SENDCLOUD
Sendcloud to Calisto Orderflow
Take in every order from every channel, move it stage by stage, catch what is late or stuck, pick, pack and ship from the right place, hand it to a carrier, a courier, a driver or the customer, and take returns back.
Feature by feature
Calisto Orderflow beside Sendcloud
- 26 In both
| 26 features | Calisto Orderflow | Sendcloud |
|---|---|---|
| Orders | ||
| Multichannel Order ImportCalisto: every order from every channel lands in one queue: website checkout (with Sites), marketplaces and delivery platforms (with Sync), kiosks, client portals, phone entry, imports from a previous tool and an API intake.Checked 30. okt. 2026Source | Yes | Yes |
| Shipping | ||
| Multi-Carrier ConnectionsCalisto: parcel carriers connect on each carrier's published API for rates, labels and live tracking, among them DPD, GLS, InPost, Packeta, PostNL, Colissimo, Mondial Relay, DHL Express and UPS.Checked 30. okt. 2026Source | Yes | Yes |
| Your Own Carrier ContractCalisto: every parcel carrier and on-demand courier is connected on the business's own account, on the carrier's published API.Checked 30. okt. 2026Source | Yes | Yes |
| Shipping LabelsCalisto: a connected carrier makes the label on the business's own account, with the declared goods value and each party's tax number on the shipment.Checked 30. okt. 2026Source | Yes | Yes |
| Customs Declaration and Commercial InvoiceCalisto: A parcel crossing a customs border declares each item from the order on its label, screened against the destination's restrictions first, and its commercial invoice downloads from the shipment.Checked 30. okt. 2026Source | Yes | Yes |
| Automatic Insurance for Valuable ParcelsCalisto: A parcel declared at or above the insurance threshold you set is insured with the carrier when its label is bought.Checked 30. okt. 2026Source | Yes | Yes |
| Lost Parcels Found and ClaimedCalisto: A parcel the carrier stops scanning is flagged as lost on its order after the days you set; the claim is filed through the carrier's own claims API where it has one, and every claim is followed from filed to paid.Checked 30. okt. 2026Source | Yes | Yes |
| Checkout | ||
| Delivery Options at CheckoutCalisto: checkout quotes come from the business's shipping rules plus its carriers, and each rule carries its checkout rate and a free-over threshold.Checked 30. okt. 2026Source | Yes | Yes |
| Service Point DeliveryCalisto: a pickup point or locker is set on the shipment by the carrier's own id.Checked 30. okt. 2026Source | Yes | Yes |
| Same-Day DeliveryCalisto: local delivery goes to on-demand couriers on the business's own account (Stuart, Cabify Logistics, Lalamove, Kwik, Uber Direct), booked by a shipping rule on the best quote or by hand, and followed to the door with proof of delivery.Checked 30. okt. 2026Source | Yes | Yes |
| Fulfillment | ||
| Picking ListsCalisto: Orderflow's Warehouse floor carries pick lists, a packing station, ship orders and the warehouses list.Checked 30. okt. 2026Source | Yes | Yes |
| Bulk Order PickingCalisto: orders in an order group are advanced together through batch fulfillment.Checked 30. okt. 2026Source | Yes | Yes |
| Tracking | ||
| Email, SMS and WhatsApp UpdatesCalisto: the customer is told when the order is placed, ready for pickup, out for delivery, delivered or cancelled, by email or text, each an Automations rule the business can change or turn off (with Automations); staff can also message the customer from the order on the business's Mail, SMS or WhatsApp line.Checked 30. okt. 2026Source | Yes | Yes |
| Customer Tracking PageCalisto: each order has a tracking page by link that needs no sign-in, is not indexed, and shows the courier's arrival on a live map.Checked 30. okt. 2026Source | Yes | Yes |
| Multi-Carrier TrackingCalisto: live tracking from each connected carrier comes back on the order, and returns and shipments are found by tracking number in Calisto search.Checked 30. okt. 2026Source | Yes | Yes |
| Control Over Customer MessagesCalisto: each customer message is an Automations rule the business can change or turn off (with Automations).Checked 30. okt. 2026Source | Yes | Yes |
| Tracking Page and Messages in Your BrandCalisto: The order's status page sits on your own website in its design, and the customer's messages carry your brand and link there (with Sites).Checked 30. okt. 2026Source | Yes | Yes |
| Arrival Predicted From Your Own ParcelsCalisto: Each carrier's delivery time is learned from your own delivered parcels, by service and country: checkout shows the days, the tracking page the predicted arrival, and a parcel running late says so.Checked 30. okt. 2026Source | Yes | Yes |
| Returns | ||
| Multi-Channel ReturnsCalisto: one return lifecycle covers every order and in-store sale, and marketplace returns arrive through Sync into the same lifecycle, with the decision sent back to the marketplace (with Sync).Checked 30. okt. 2026Source | Yes | Yes |
| Accept or Reject ReturnsCalisto: each return request is approved or denied on the approval engine, decided by whoever holds refund rights, then completed.Checked 30. okt. 2026Source | Yes | Yes |
| Return Policy RulesCalisto: return policies set a restocking fee of none, a flat amount or a percentage, and the policy shows on the product page.Checked 30. okt. 2026Source | Yes | Yes |
| Return Status UpdatesCalisto: the customer is told when a return is decided, by email or text (with Automations).Checked 30. okt. 2026Source | Yes | Yes |
| Returns Started on Your WebsiteCalisto: Once an order arrives, the customer starts a return from its status page on your website: the items, how many, why, a photo, within your return window (with Sites).Checked 30. okt. 2026Source | Yes | Yes |
| Exceptions | ||
| Delivery Issue TrackingCalisto: delivery exceptions are their own queue, beside the exceptions board for stalled, failed or flagged orders, and orders at risk of missing or past their deadline are announced.Checked 30. okt. 2026Source | Yes | Yes |
| Address Checked Against the MapCalisto: Each shipping address is checked against the map when the order comes in; a wrong postal code or city, or an address the map cannot find, is flagged with the map's address to use in one tap.Checked 30. okt. 2026Source | Yes | Yes |
| Reporting | ||
| Carrier Performance InsightsCalisto: Performance reports partner performance beside cycle times per stage, SLA compliance and channel mix.Checked 30. okt. 2026Source | Yes | Yes |
What moves
Bringing your data from Sendcloud
Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.
From an export file
Export your data from Sendcloud and drop the file in. It is read in your browser and mapped onto Calisto.
Any spreadsheet you export from Sendcloud can be mapped onto Calisto, column by column.
Moving from Sendcloud
Questions about switching
How do my open orders come over from Sendcloud?
Orders from a previous tool come in as an import and land in the same queue as every new order. Website checkout, marketplaces and delivery platforms (through Sync), kiosks, client portals, phone entry and the API all feed that one queue, and each order moves line by line through its stages.
Can I keep shipping through Sendcloud?
Yes. Sendcloud is one of the carriers Orderflow connects on the business's own account, beside direct carriers such as DPD, GLS, InPost, PostNL, Colissimo and Mondial Relay, each on its published API for rates, labels and live tracking.
How are returns handled?
One return lifecycle covers every order and in-store sale: request, approve or deny, then complete. Goods are restocked once, or not at all for damaged goods, and the refund is issued through Payments. Marketplace returns arrive through Sync into the same lifecycle, and the decision goes back to the marketplace.
Learn more
Everything Calisto does here
The pages behind this comparison: the sector, the apps and the guides.