SWITCH FROM BIRDEYE
Birdeye to Calisto Reputation
Every review site in one inbox, each reply published where the review was left, review requests that never gate a review, and each place's Google profile kept right.
Feature by feature
Calisto Reputation beside Birdeye
- 20 In both
| 20 features | Calisto Reputation | Birdeye |
|---|---|---|
| Reviews | ||
| Every Review in One PlaceCalisto: every review from every connected site lands in one inbox, newest first; Google Business Profile, Facebook, Yelp and Tripadvisor sync hourly, and Booking.com, Airbnb and Expedia reviews arrive through the channel manager with stay dates and category ratings (with Sync).Checked 1. nov. 2026Source | Yes | Yes |
| Review Requests | ||
| Review Requests Timed After the VisitCalisto: an Automations rule asks for a review after a visit, an order or a stay (with Automations).Checked 1. nov. 2026Source | Yes | Yes |
| Reminders by Email and SMSCalisto: Review Requests campaigns ask by email, by SMS, or by email and else a text, one person, a list, a shared CSV or a contact card at a time, with one reminder and a cap per customer over 90 days.Checked 1. nov. 2026Source | Yes | Yes |
| Requests Routed to the Right Review SiteCalisto: each campaign sends customers to a chosen review site or to the place's main review site.Checked 1. nov. 2026Source | Yes | Yes |
| A/B Testing of Request MessagesCalisto: a campaign tests its message against a variant with its own note or channel, half each, shows how many of each were rated, says when the difference is not chance, and makes the winner the campaign's message.Checked 1. nov. 2026Source | Yes | Yes |
| Replies | ||
| Replies Published by Star RatingCalisto: an Automations rule replies to reviews in a rating range, as a draft for a person or published, after a wait and in a set tone; it is off until the business turns it on (with Automations).Checked 1. nov. 2026Source | Yes | Yes |
| Replies in the Reviewer's LanguageCalisto: a reply is drafted in the review's own language, and nothing is saved until a person saves it.Checked 1. nov. 2026Source | Yes | Yes |
| Approval Before a Reply Goes LiveCalisto: replies written by team members can wait for an owner's or admin's approval, following the business's approval routing, before they go live.Checked 1. nov. 2026Source | Yes | Yes |
| Operations | ||
| Tickets From Negative ReviewsCalisto: Hand to Operations raises an Assure finding from a review, and an alert word matched when a review arrives can raise one automatically (with Assure).Checked 1. nov. 2026Source | Yes | Yes |
| Deadlines and Ownership for Review IssuesCalisto: each review has a reply deadline, with due soon and overdue notices, and can be assigned to a teammate.Checked 1. nov. 2026Source | Yes | Yes |
| Insights | ||
| Reputation by Location and by SourceCalisto: Analytics breaks the rating down by review site and the scoreboard ranks every place, over time.Checked 1. nov. 2026Source | Yes | Yes |
| Response Rate and Response TimeCalisto: Analytics shows average rating, volume, response rate and hours to reply, by star, over time and by review site.Checked 1. nov. 2026Source | Yes | Yes |
| Competitors | ||
| Competitor BenchmarkingCalisto: competitors' ratings are measured daily from Google, entered by hand for other sites, and set beside each place's own.Checked 1. nov. 2026Source | Yes | Yes |
| Local Competitors Found AutomaticallyCalisto: Find Nearby lists the businesses of your place's own Google category around it that you do not track yet, with their rating, each added in one press and measured daily.Checked 1. nov. 2026Source | Yes | Yes |
| Competitors' Social Media ActivityCalisto: a competitor names its Instagram, Facebook and other profiles, and its row shows their followers, posts a week and engagement beside its rating (with Impreta).Checked 1. nov. 2026Source | Yes | Yes |
| Showcase | ||
| Website Review WidgetCalisto: highlighted reviews feed a public review wall and an embeddable review widget on any website.Checked 1. nov. 2026Source | Yes | Yes |
| Review Graphics for Social PostsCalisto: Make a Post turns a review into a card in your colours, sized for Instagram, Facebook or X, ready to change in the editor and share (with Studio and Impreta).Checked 1. nov. 2026Source | Yes | Yes |
| Feedback | ||
| Custom SurveysCalisto: surveys are built as forms and answered on a public page, and the private feedback answers are read beside the reviews (with Forms).Checked 1. nov. 2026Source | Yes | Yes |
| Listings | ||
| Listing Accuracy ChecksCalisto: each place's Google Business Profile, linked from the business's one Google connection, is compared field by field with Calisto's details, either side is kept, and the result is pushed to Google.Checked 1. nov. 2026Source | Yes | Yes |
| Mobile | ||
| Mobile AppCalisto: the phone app has Home, Reviews and Requests on its tab bar, a Reply button on a new review's push notification and a swipe to Reply or Dismiss, and, once reviews are kept on the device, Home, the inbox and every review and place opened read with no signal; Needs a Reply and Rating Glance are Windows widgets.Checked 1. nov. 2026Source | Yes | Yes |
What moves
Bringing your data from Birdeye
Your data is read in your own browser and sent to your Calisto account. Calisto never sees your login for the old system.
From an export file
Export your data from Birdeye and drop the file in. It is read in your browser and mapped onto Calisto.
Any spreadsheet you export from Birdeye can be mapped onto Calisto, column by column.
Moving from Birdeye
Questions About Switching
Can replies publish by themselves?
Only if the business wants them to. An Automations rule replies to reviews in a rating range as a draft or published, after a wait and in a set tone, and it is off until it is turned on. Replies by team members can wait for an owner's or admin's approval.
How are review requests sent?
A campaign asks by email, by SMS, or by email and else a text, one person, a list, a shared CSV or a contact card at a time, or an Automations rule asks after a visit, an order or a stay. One reminder is sent, each customer is asked at most a set number of times over 90 days, and unsubscribe is honored.
Is there review gating?
No. Below a campaign's feedback line a customer is offered private feedback first, and the public review link stays shown to everyone.
Learn more
Everything Calisto does here
The pages behind this comparison: the sector, the apps and the guides.