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ReviewPro to Calisto Reputation

Every review site in one inbox, each reply published where the review was left, review requests that never gate a review, and each place's Google profile kept right.

  • Hôtels & Resorts

Fonctionnalité par fonctionnalité

Calisto Reputation à côté de ReviewPro by Shiji

  • 14 Dans les deux
  • 6 Uniquement dans ReviewPro by Shiji
Calisto Reputation à côté de ReviewPro by Shiji, fonction par fonction
20 fonctionnalitésCalisto ReputationReviewPro by Shiji
Reviews
Reviews From Google, Tripadvisor and the OTAsCalisto: every review from every connected site lands in one inbox, newest first; Google Business Profile, Facebook, Yelp and Tripadvisor sync hourly, and Booking.com, Airbnb and Expedia reviews arrive through the channel manager with stay dates and category ratings (with Sync).Vérifié le 1 nov. 2026SourceOuiOui
Feedback Tied to Guest ProfilesCalisto: each review's page shows the guest's possible match from the customer book, the reply, who answered and whether it is live on the site.Vérifié le 1 nov. 2026SourceOuiOui
Insights
Sentiment AnalysisCalisto: every review is classified for sentiment and themes as it arrives, and Analytics shows the sentiment trend and each theme's trend.Vérifié le 1 nov. 2026SourceOuiOui
One Score Across Review SitesCalisto: Analytics gives one average rating over every connected review site, and the same figure per site and per place.Vérifié le 1 nov. 2026SourceOuiOui
Comparison Between Group PropertiesCalisto: the scoreboard ranks every place on rating, volume, response rate and hours to reply.Vérifié le 1 nov. 2026SourceOuiOui
Response Rate and Response Time ReportsCalisto: Analytics shows average rating, volume, response rate and hours to reply, by star, over time and by review site.Vérifié le 1 nov. 2026SourceOuiOui
Customizable DashboardsCalisto: saved report dashboards are exported or emailed on a schedule (with Reports and Automations).Vérifié le 1 nov. 2026SourceOuiOui
Filters by Room, Trip Type and Traveler TypeReviews and reports are filtered by room, source, trip type and traveler type, and survey results by room number, room type, stay length, corporate client and loyalty level.Vérifié le 1 nov. 2026SourceNonOui
Competitors
Competitor BenchmarkingCalisto: competitors' ratings are measured daily from Google, entered by hand for other sites, and set beside each place's own.Vérifié le 1 nov. 2026SourceOuiOui
Competitors' Guest Feedback in DetailDirect competitors' guest feedback is read in detail, with their response rate and NPS compared and more than 700 hospitality concepts drilled into.Vérifié le 1 nov. 2026SourceNonOui
Feedback
Guest SurveysCalisto: surveys are built as forms and answered on a public page, and the private feedback answers are read beside the reviews (with Forms).Vérifié le 1 nov. 2026SourceOuiOui
Public Review Prompts in Feedback RequestsCalisto: a campaign's feedback line offers a customer below it private feedback first while the public review link stays shown, so no review is gated.Vérifié le 1 nov. 2026SourceOuiOui
Survey Delivery by WhatsAppGuest surveys are delivered by WhatsApp as well as by email and SMS.Vérifié le 1 nov. 2026SourceNonOui
Survey Goals by DepartmentSurvey goals are set for each department, from the front desk to housekeeping.Vérifié le 1 nov. 2026SourceNonOui
Replies
AI Response DraftsCalisto: an AI reply is drafted in the review's own language, and nothing is saved until a person saves it.Vérifié le 1 nov. 2026SourceOuiOui
Staff Review Before PublishingCalisto: replies written by team members can wait for an owner's or admin's approval, following the business's approval routing, before they go live.Vérifié le 1 nov. 2026SourceOuiOui
Bulk AI ResponsesUp to 20 AI responses are generated at once for review and editing.Vérifié le 1 nov. 2026SourceNonOui
AI Responses That Use the Property's DetailsAI responses draw on Property Insights so each reply reflects the hotel's own features and brand identity.Vérifié le 1 nov. 2026SourceNonOui
Operations
Cases Created From ReviewsCalisto: Hand to Operations raises an Assure finding from a review, and an alert word matched when a review arrives can raise one automatically (with Assure).Vérifié le 1 nov. 2026SourceOuiOui
Mobile
Mobile AppCalisto: the phone app has Home, Reviews, Requests and Analytics tabs, a Reply button on a new review's push notification, widgets for Needs a Reply and Rating Glance, and reviews readable offline.Vérifié le 1 nov. 2026SourceOuiOui

Ce qui bouge

Importez vos données depuis ReviewPro by Shiji

Vos données sont lues dans votre propre navigateur et envoyées à votre compte Calisto. Calisto ne voit jamais votre identifiant de connexion pour l'ancien système.

À partir d'un fichier d'exportation

Exportez vos données depuis ReviewPro by Shiji et déposez le fichier. Il est lu dans votre navigateur et mappé sur Calisto.

N'importe quel tableau Excel que vous exportez depuis ReviewPro by Shiji peut être mappé sur Calisto, colonne par colonne.

Le guide de migration ReviewPro by ShijiDéplacer mes données

Moving from ReviewPro

Questions About Switching

Do Booking.com, Airbnb and Expedia reviews come in?

Yes. They arrive through Calisto Sync's channel manager with the stay dates and category ratings, in the same inbox as Google Business Profile, Facebook, Yelp and Tripadvisor, which sync every hour.

How do guest surveys work?

A survey is built as a form in Calisto Forms and answered on a public page, and the private feedback answers sit beside the reviews. Review requests can go out after a stay through an Automations rule.

What happens when a review shows a problem in the hotel?

Hand to Operations raises an Assure finding from the review, and an alert word matched when a review arrives can raise one automatically, so the issue is fixed where operations work.

En savoir plus

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