SWITCH FROM FRESHDESK
Freshdesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Fonctionnalité par fonctionnalité
Calisto Desk à côté de Freshdesk
- 26 Dans les deux
- 6 Uniquement dans Freshdesk
| 32 fonctionnalités | Calisto Desk | Freshdesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.Vérifié le 29 oct. 2026Source | Oui | Oui |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Vérifié le 29 oct. 2026Source | Oui | Oui |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Offline Access on MobileCalisto: Home, the queues, requests and knowledge open with no signal; a new ticket, request or note is sent once back.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Vérifié le 29 oct. 2026Source | Oui | Oui |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.Vérifié le 29 oct. 2026Source | Non | Oui |
| Parent and Child TicketsOne ticket is split into child tickets that different agents work at the same time, and the parent closes when every child is closed.Vérifié le 29 oct. 2026Source | Non | Oui |
| Skills-Based Ticket RoutingTickets are assigned automatically to agents whose skills match rules on the ticket.Vérifié le 29 oct. 2026Source | Non | Oui |
| Autonomous AI Email AgentAn AI agent replies to incoming email tickets with answers from the knowledge base and closes the ticket when the customer confirms.Vérifié le 29 oct. 2026Source | Non | Oui |
| Separate Knowledge Bases per ProductEach product or brand gets its own portal and knowledge base.Vérifié le 29 oct. 2026Source | Non | Oui |
| Time Tracking on TicketsAgents log billable and non-billable time on each ticket and see it in timesheet reports.Vérifié le 29 oct. 2026Source | Non | Oui |
Ce qui bouge
Importez vos données depuis Freshdesk
Vos données sont lues dans votre propre navigateur et envoyées à votre compte Calisto. Calisto ne voit jamais votre identifiant de connexion pour l'ancien système.
À partir d'un fichier d'exportation
Exportez vos données depuis Freshdesk et déposez le fichier. Il est lu dans votre navigateur et mappé sur Calisto.
N'importe quel tableau Excel que vous exportez depuis Freshdesk peut être mappé sur Calisto, colonne par colonne.
Moving from Freshdesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
En savoir plus
Tout ce que Calisto fait ici
Les pages derrière cette comparaison : le secteur, les applications et les guides.