SWITCH FROM ZOHO DESK
Zoho Desk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
ميزة تلو ميزة
Calisto Desk بجانب Zoho Desk
- 28 في كلا الحالتين
- 6 فقط في Zoho Desk
| ٣٤ ميزة | Calisto Desk | Zoho Desk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| After the Ticket | ||
| Field Service or Work Orders From a TicketCalisto: Send to Maintenance or Create Work Order from the ticket, and many tickets on one work order, with Dispatch.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Approvals Inside a TicketCalisto: a goodwill comp or an escalation waits on the business’s own approval routing; a refund is Payments’ own.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Offline Access on MobileCalisto: Home, the queues, requests and knowledge open with no signal; a new ticket, request or note is sent once back.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Channels | ||
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Ticket MergingDuplicate tickets from the same customer are combined into one master ticket.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Time Tracking on TicketsAgents log time spent on each ticket and the entries can be used for billing.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Separate Branded Portals per DepartmentEach department or brand gets its own self-service portal.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Skills-Based Ticket AssignmentTickets are spread across agents automatically by load, in sequence or by matching skills.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| AI Digital AgentsAI agents pick up tickets, draft replies from the knowledge base and add resolutions without a person starting them.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
ما يتحرك
جلب بياناتك من Zoho Desk
تُقرأ بياناتك في متصفحك الخاص وتُرسل إلى حسابك في Calisto. لا يرى Calisto أبداً كلمة المرور الخاصة بك للنظام القديم.
من ملف تصدير
قم بتصدير بياناتك من Zoho Desk وأفلت الملف داخله. يتم قراءته في متصفحك وتعيينه على Calisto.
أي جدول بيانات تصديره من Zoho Desk يمكن مطابقته على Calisto، عمودًا بعمود.
Moving from Zoho Desk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
المزيد من المعلومات
كل ما تفعله Calisto هنا
الصفحات خلف هذه المقارنة: القطاع، التطبيقات، والدليل.