SWITCH FROM ZENDESK
Zendesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
ميزة تلو ميزة
Calisto Desk بجانب Zendesk
- 27 في كلا الحالتين
- 7 فقط في Zendesk
| ٣٤ ميزة | Calisto Desk | Zendesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| After the Ticket | ||
| Approvals Inside a TicketCalisto: a goodwill comp or an escalation waits on the business’s own approval routing; a refund is Payments’ own.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | نعم | نعم |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Side ConversationsAn agent opens a separate email, Slack or child-ticket thread with a third party from inside a ticket, kept apart from the customer conversation.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Ticket MergingTwo or more tickets about the same issue are combined into one ticket.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Skills-Based Ticket RoutingTickets are matched to agents automatically by the skills each agent holds, such as language or product.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Autonomous AI AgentsAn AI agent answers customers on messaging, email or voice and resolves requests on its own, handing over to a person only when needed.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Multiple Branded Help CentersEach brand a business runs gets its own help center with its own articles.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
| Time Tracking on TicketsAgents log the time they spend on each ticket for reporting.تم التحقق ٢٩ أكتوبر ٢٠٢٦المصدر | لا | نعم |
ما يتحرك
جلب بياناتك من Zendesk
تُقرأ بياناتك في متصفحك الخاص وتُرسل إلى حسابك في Calisto. لا يرى Calisto أبداً كلمة المرور الخاصة بك للنظام القديم.
من ملف تصدير
قم بتصدير بياناتك من Zendesk وأفلت الملف داخله. يتم قراءته في متصفحك وتعيينه على Calisto.
أي جدول بيانات تصديره من Zendesk يمكن مطابقته على Calisto، عمودًا بعمود.
Moving from Zendesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
المزيد من المعلومات
كل ما تفعله Calisto هنا
الصفحات خلف هذه المقارنة: القطاع، التطبيقات، والدليل.