SWITCH FROM WIX
Wix to Calisto Desk
Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
ميزة تلو ميزة
Calisto Desk بجانب Wix Mobile Apps
- 14 في كلا الحالتين
- 1 فقط في Wix Mobile Apps
| ١٥ ميزة | Calisto Desk | Wix Mobile Apps |
|---|---|---|
| Channels | ||
| Every Conversation in One InboxCalisto: every business line, booking-site thread and shared mailbox in one view, assigned and timed, with Threads.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Site Chat That Answers VisitorsCalisto: a website’s chat answers from the same knowledge base, and what it cannot answer goes to the team as an escalation, with Threads.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Business Hours for ConversationsCalisto: Threads keeps the business’s hours and conversation targets on them, and Who Answers decides who takes each line.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Automatic Answers on WhatsAppCalisto: on a Threads conversation, WhatsApp included, an answer from the business’s articles can go out first, and a customer asking for a person goes to the team.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Tickets | ||
| Reply on the Customer’s ChannelCalisto: Reply by Email, Text message or WhatsApp from the ticket; an email leaves through Mail, a text or WhatsApp from the business’s own number or line.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Assign Conversations to Team MembersCalisto: tickets and conversations are assigned to a person or a team, with Mine and Unassigned views, and new tickets are routed by turn, load or skills.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Saved RepliesCalisto: one replies library, shared or personal, and a reply can also set the ticket’s status, priority, assignee and tags.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Customer Profile Beside the ConversationCalisto: the customer’s bookings, purchases, balances and service history beside the ticket, read from the apps that hold them.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| LabelsCalisto: tags on each ticket, filtered in the queue, and the customer’s own record in Contacts.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Knowledge | ||
| Reply Drafts From Your ContentCalisto: each new ticket gets a suggested answer written from the business’s published articles, for a person to send.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| FAQ PagesCalisto: a knowledge base by category and a help center for each business, in its brand and on its own domain, with Was This Helpful? under every article.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Intake | ||
| Form Submissions to AnswerCalisto: a Forms form with the Create a Ticket action writes a ticket on the queue, as the help center’s Submit a Request does.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Automation | ||
| Automations on Customer EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Mobile | ||
| Answer Customers From the Mobile AppCalisto: Desk installs with Home, Tickets, Threads and Dial tabs, Reply and Assign to Me on the notification, and the queue open with no signal.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | نعم | نعم |
| Gaps | ||
| Products, Booking Links and Payment Requests in a MessageA product link, a booking service, a scheduling link, a coupon or a payment request attached to a message.تم التحقق ٧ نوفمبر ٢٠٢٦المصدر | لا | نعم |
ما يتحرك
جلب بياناتك من Wix Mobile Apps
تُقرأ بياناتك في متصفحك الخاص وتُرسل إلى حسابك في Calisto. لا يرى Calisto أبداً كلمة المرور الخاصة بك للنظام القديم.
من ملف تصدير
قم بتصدير بياناتك من Wix Mobile Apps وأفلت الملف داخله. يتم قراءته في متصفحك وتعيينه على Calisto.
أي جدول بيانات تصديره من Wix Mobile Apps يمكن مطابقته على Calisto، عمودًا بعمود.
Moving from Wix
Questions about switching
Does Desk replace the inbox I answer customers from?
Calisto Threads puts the business’s chat lines, WhatsApp, booking-site threads and shared mailboxes in one view, and Desk turns any of them into a ticket that links the conversation, never a copy.
Can a website form still reach us?
Yes. A Forms form with the Create a Ticket action writes a ticket on Desk’s queue, and the help center’s Submit a Request is one of them.
Do I keep a page of answers for customers?
Desk’s knowledge base is the business’s help center, in its brand and on its own domain, and the same articles write the suggested answers on new tickets.
المزيد من المعلومات
كل ما تفعله Calisto هنا
الصفحات خلف هذه المقارنة: القطاع، التطبيقات، والدليل.