SWITCH FROM WIX
Wix to Calisto Desk
Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Funcionalidade por funcionalidade
Calisto Desk ao lado de Wix Mobile Apps
- 14 Em ambos
- 1 Apenas no Wix Mobile Apps
| 15 recursos | Calisto Desk | Wix Mobile Apps |
|---|---|---|
| Channels | ||
| Every Conversation in One InboxCalisto: every business line, booking-site thread and shared mailbox in one view, assigned and timed, with Threads.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Site Chat That Answers VisitorsCalisto: a website’s chat answers from the same knowledge base, and what it cannot answer goes to the team as an escalation, with Threads.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Business Hours for ConversationsCalisto: Threads keeps the business’s hours and conversation targets on them, and Who Answers decides who takes each line.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Automatic Answers on WhatsAppCalisto: on a Threads conversation, WhatsApp included, an answer from the business’s articles can go out first, and a customer asking for a person goes to the team.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Tickets | ||
| Reply on the Customer’s ChannelCalisto: Reply by Email, Text message or WhatsApp from the ticket; an email leaves through Mail, a text or WhatsApp from the business’s own number or line.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Assign Conversations to Team MembersCalisto: tickets and conversations are assigned to a person or a team, with Mine and Unassigned views, and new tickets are routed by turn, load or skills.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Saved RepliesCalisto: one replies library, shared or personal, and a reply can also set the ticket’s status, priority, assignee and tags.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Customer Profile Beside the ConversationCalisto: the customer’s bookings, purchases, balances and service history beside the ticket, read from the apps that hold them.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| LabelsCalisto: tags on each ticket, filtered in the queue, and the customer’s own record in Contacts.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Knowledge | ||
| Reply Drafts From Your ContentCalisto: each new ticket gets a suggested answer written from the business’s published articles, for a person to send.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| FAQ PagesCalisto: a knowledge base by category and a help center for each business, in its brand and on its own domain, with Was This Helpful? under every article.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Intake | ||
| Form Submissions to AnswerCalisto: a Forms form with the Create a Ticket action writes a ticket on the queue, as the help center’s Submit a Request does.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Automation | ||
| Automations on Customer EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Mobile | ||
| Answer Customers From the Mobile AppCalisto: Desk installs with Home, Tickets, Threads and Dial tabs, Reply and Assign to Me on the notification, and the queue open with no signal.Verificado em 7 de nov. de 2026Origem | Sim | Sim |
| Gaps | ||
| Products, Booking Links and Payment Requests in a MessageA product link, a booking service, a scheduling link, a coupon or a payment request attached to a message.Verificado em 7 de nov. de 2026Origem | Não | Sim |
O que se move
Migrando seus dados de Wix Mobile Apps
Seus dados são lidos no seu próprio navegador e enviados para sua conta Calisto. O Calisto nunca vê sua senha do sistema antigo.
A partir de um arquivo de exportação
Exporte seus dados de Wix Mobile Apps e solte o arquivo. Ele é lido no seu navegador e mapeado para o Calisto.
Qualquer planilha que você exportar do Wix Mobile Apps pode ser mapeada no Calisto, coluna por coluna.
Moving from Wix
Questions about switching
Does Desk replace the inbox I answer customers from?
Calisto Threads puts the business’s chat lines, WhatsApp, booking-site threads and shared mailboxes in one view, and Desk turns any of them into a ticket that links the conversation, never a copy.
Can a website form still reach us?
Yes. A Forms form with the Create a Ticket action writes a ticket on Desk’s queue, and the help center’s Submit a Request is one of them.
Do I keep a page of answers for customers?
Desk’s knowledge base is the business’s help center, in its brand and on its own domain, and the same articles write the suggested answers on new tickets.
Saiba mais
Tudo o que o Calisto faz aqui
As páginas atrás desta comparação: o setor, os aplicativos e os guias.