Calisto Orderflow
Every order from every channel, in one queue.
Your team accepts each order, gets it ready on time and hands it to the customer, a carrier or your own driver.
Order tracking · HC-5512Your order is on its wayOn its way
Arriving in about 12 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Celebration cake · 8 inch6 × Cardamom buns
Order tracking · FVS-2214Your order is ready to collectReady to collect
Collect fromVia del Pratello 41
ProgressOrder receivedPreparingReady to collectCollected
Items1 × Torta Barozzi · grande
Order tracking · IMW-3307Your order is on its wayOn its way
Arriving in about 18 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Brass pendant · Ìrìn2 × Linen shade · Indigo
Order tracking · KF-21884Your order is on its wayOn its way
CarrierDHLTracking number00340434161094042689
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Pullover Kiez · Moos · M2 × Mütze Wedding · Rost
Order tracking · WEB-2290Your order is ready to collectReady to collect
Collect fromAv. Huaylas 214, Chorrillos
ProgressOrder receivedPreparingReady to collectCollected
Items3 × Leche de tigre1 × Jalea mixta
Order tracking · TBC-30377Your order has been deliveredDelivered
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Steamer 4/3 · Chest zip · M1 × Wax · Cool water
Order tracking · BAO-5524Your order is on its wayOn its way
CarrierDHLTracking number6610 2284 0371
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Dehn Al Oud Hindi · 6 ml2 × Bakhoor Layali · 50 g
Order tracking · LA-3310Your order has been collectedCollected
ProgressOrder receivedPreparingReady to collectCollected
Items2 × Chaleco merino · Gris piedra1 × Bufanda alpaca · Mostaza
Order tracking · HC-5512Your order is on its wayOn its way
Arriving in about 12 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Celebration cake · 8 inch6 × Cardamom buns
Order tracking · FVS-2214Your order is ready to collectReady to collect
Collect fromVia del Pratello 41
ProgressOrder receivedPreparingReady to collectCollected
Items1 × Torta Barozzi · grande
Order tracking · IMW-3307Your order is on its wayOn its way
Arriving in about 18 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Brass pendant · Ìrìn2 × Linen shade · Indigo
Order tracking · KF-21884Your order is on its wayOn its way
CarrierDHLTracking number00340434161094042689
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Pullover Kiez · Moos · M2 × Mütze Wedding · Rost
Order tracking · WEB-2290Your order is ready to collectReady to collect
Collect fromAv. Huaylas 214, Chorrillos
ProgressOrder receivedPreparingReady to collectCollected
Items3 × Leche de tigre1 × Jalea mixta
Order tracking · TBC-30377Your order has been deliveredDelivered
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Steamer 4/3 · Chest zip · M1 × Wax · Cool water
Order tracking · BAO-5524Your order is on its wayOn its way
CarrierDHLTracking number6610 2284 0371
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Dehn Al Oud Hindi · 6 ml2 × Bakhoor Layali · 50 g
Order tracking · LA-3310Your order has been collectedCollected
ProgressOrder receivedPreparingReady to collectCollected
Items2 × Chaleco merino · Gris piedra1 × Bufanda alpaca · Mostaza
Order tracking · HC-5512Your order is on its wayOn its way
Arriving in about 12 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Celebration cake · 8 inch6 × Cardamom buns
Order tracking · FVS-2214Your order is ready to collectReady to collect
Collect fromVia del Pratello 41
ProgressOrder receivedPreparingReady to collectCollected
Items1 × Torta Barozzi · grande
Order tracking · IMW-3307Your order is on its wayOn its way
Arriving in about 18 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Brass pendant · Ìrìn2 × Linen shade · Indigo
Order tracking · KF-21884Your order is on its wayOn its way
CarrierDHLTracking number00340434161094042689
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Pullover Kiez · Moos · M2 × Mütze Wedding · Rost
Order tracking · WEB-2290Your order is ready to collectReady to collect
Collect fromAv. Huaylas 214, Chorrillos
ProgressOrder receivedPreparingReady to collectCollected
Items3 × Leche de tigre1 × Jalea mixta
Order tracking · TBC-30377Your order has been deliveredDelivered
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Steamer 4/3 · Chest zip · M1 × Wax · Cool water
Order tracking · BAO-5524Your order is on its wayOn its way
CarrierDHLTracking number6610 2284 0371
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Dehn Al Oud Hindi · 6 ml2 × Bakhoor Layali · 50 g
Order tracking · LA-3310Your order has been collectedCollected
ProgressOrder receivedPreparingReady to collectCollected
Items2 × Chaleco merino · Gris piedra1 × Bufanda alpaca · Mostaza
Order tracking · HC-5512Your order is on its wayOn its way
Arriving in about 12 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Celebration cake · 8 inch6 × Cardamom buns
Order tracking · FVS-2214Your order is ready to collectReady to collect
Collect fromVia del Pratello 41
ProgressOrder receivedPreparingReady to collectCollected
Items1 × Torta Barozzi · grande
Order tracking · IMW-3307Your order is on its wayOn its way
Arriving in about 18 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Brass pendant · Ìrìn2 × Linen shade · Indigo
Order tracking · KF-21884Your order is on its wayOn its way
CarrierDHLTracking number00340434161094042689
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Pullover Kiez · Moos · M2 × Mütze Wedding · Rost
Order tracking · WEB-2290Your order is ready to collectReady to collect
Collect fromAv. Huaylas 214, Chorrillos
ProgressOrder receivedPreparingReady to collectCollected
Items3 × Leche de tigre1 × Jalea mixta
Order tracking · TBC-30377Your order has been deliveredDelivered
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Steamer 4/3 · Chest zip · M1 × Wax · Cool water
Order tracking · BAO-5524Your order is on its wayOn its way
CarrierDHLTracking number6610 2284 0371
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Dehn Al Oud Hindi · 6 ml2 × Bakhoor Layali · 50 g
Order tracking · LA-3310Your order has been collectedCollected
ProgressOrder receivedPreparingReady to collectCollected
Items2 × Chaleco merino · Gris piedra1 × Bufanda alpaca · Mostaza
Taquería El Comal de NubiaGuadalajaraNew
RP-8823101:00
Rappi · Daniela Ochoa
5 items · Sin cebolla
AcceptReject
Izakaya Hoshizora TenjinFukuokaPreparing
Table 417:00
Table QR · Table 4
2× Yakitori moriawasePlating
1× KaraageReady
ReadyLarkspur & Ember RoastersDenverAccepted
WS-104204:00
Recurring · Corner Pocket Café
12× Ember Espresso 1 kgReceived
4× Decaf Swiss Water 1 kgReceived
PickingRowerownia Pod KopcemKrakówPacking
RPK-447126:00
Website · Tomasz Wójcik
1× Rower gravel Wisła GR2 · MPacking
LabelledHotel Patio CandelariaBogotáReady
RS-30519:00
Room Service · Hab. 305
1× Ajiaco santafereñoReady
2× Aguapanela con quesoReady
Handed offSundarban Leaf & Co.KolkataReady
SLC-9021733:00
Website · Meera Iyer
3× Darjeeling first flush · 100 gLabelled
ShippedBazar Nilüfer KadıköyIstanbulPacking
BN-773134:00
Website · Elif Yıldız
2× İznik kase · turkuazPicking
Substituted: mavi to turkuaz
PackingKloofnek Staging & HireCape TownHanded off
HIRE-118248:00
Proposals · Camps Bay Wedding Co.
120× Bentwood chairHanded off
1× Bar counter · oakHanded off
CompleteTaquería El Comal de NubiaGuadalajaraNew
RP-8823101:00
Rappi · Daniela Ochoa
5 items · Sin cebolla
AcceptReject
Izakaya Hoshizora TenjinFukuokaPreparing
Table 417:00
Table QR · Table 4
2× Yakitori moriawasePlating
1× KaraageReady
ReadyLarkspur & Ember RoastersDenverAccepted
WS-104204:00
Recurring · Corner Pocket Café
12× Ember Espresso 1 kgReceived
4× Decaf Swiss Water 1 kgReceived
PickingRowerownia Pod KopcemKrakówPacking
RPK-447126:00
Website · Tomasz Wójcik
1× Rower gravel Wisła GR2 · MPacking
LabelledHotel Patio CandelariaBogotáReady
RS-30519:00
Room Service · Hab. 305
1× Ajiaco santafereñoReady
2× Aguapanela con quesoReady
Handed offSundarban Leaf & Co.KolkataReady
SLC-9021733:00
Website · Meera Iyer
3× Darjeeling first flush · 100 gLabelled
ShippedBazar Nilüfer KadıköyIstanbulPacking
BN-773134:00
Website · Elif Yıldız
2× İznik kase · turkuazPicking
Substituted: mavi to turkuaz
PackingKloofnek Staging & HireCape TownHanded off
HIRE-118248:00
Proposals · Camps Bay Wedding Co.
120× Bentwood chairHanded off
1× Bar counter · oakHanded off
CompleteTaquería El Comal de NubiaGuadalajaraNew
RP-8823101:00
Rappi · Daniela Ochoa
5 items · Sin cebolla
AcceptReject
Izakaya Hoshizora TenjinFukuokaPreparing
Table 417:00
Table QR · Table 4
2× Yakitori moriawasePlating
1× KaraageReady
ReadyLarkspur & Ember RoastersDenverAccepted
WS-104204:00
Recurring · Corner Pocket Café
12× Ember Espresso 1 kgReceived
4× Decaf Swiss Water 1 kgReceived
PickingRowerownia Pod KopcemKrakówPacking
RPK-447126:00
Website · Tomasz Wójcik
1× Rower gravel Wisła GR2 · MPacking
LabelledHotel Patio CandelariaBogotáReady
RS-30519:00
Room Service · Hab. 305
1× Ajiaco santafereñoReady
2× Aguapanela con quesoReady
Handed offSundarban Leaf & Co.KolkataReady
SLC-9021733:00
Website · Meera Iyer
3× Darjeeling first flush · 100 gLabelled
ShippedBazar Nilüfer KadıköyIstanbulPacking
BN-773134:00
Website · Elif Yıldız
2× İznik kase · turkuazPicking
Substituted: mavi to turkuaz
PackingKloofnek Staging & HireCape TownHanded off
HIRE-118248:00
Proposals · Camps Bay Wedding Co.
120× Bentwood chairHanded off
1× Bar counter · oakHanded off
CompleteTaquería El Comal de NubiaGuadalajaraNew
RP-8823101:00
Rappi · Daniela Ochoa
5 items · Sin cebolla
AcceptReject
Izakaya Hoshizora TenjinFukuokaPreparing
Table 417:00
Table QR · Table 4
2× Yakitori moriawasePlating
1× KaraageReady
ReadyLarkspur & Ember RoastersDenverAccepted
WS-104204:00
Recurring · Corner Pocket Café
12× Ember Espresso 1 kgReceived
4× Decaf Swiss Water 1 kgReceived
PickingRowerownia Pod KopcemKrakówPacking
RPK-447126:00
Website · Tomasz Wójcik
1× Rower gravel Wisła GR2 · MPacking
LabelledHotel Patio CandelariaBogotáReady
RS-30519:00
Room Service · Hab. 305
1× Ajiaco santafereñoReady
2× Aguapanela con quesoReady
Handed offSundarban Leaf & Co.KolkataReady
SLC-9021733:00
Website · Meera Iyer
3× Darjeeling first flush · 100 gLabelled
ShippedBazar Nilüfer KadıköyIstanbulPacking
BN-773134:00
Website · Elif Yıldız
2× İznik kase · turkuazPicking
Substituted: mavi to turkuaz
PackingKloofnek Staging & HireCape TownHanded off
HIRE-118248:00
Proposals · Camps Bay Wedding Co.
120× Bentwood chairHanded off
1× Bar counter · oakHanded off
CompleteOrder tracking · HC-5512Your order is on its wayOn its way
Arriving in about 12 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Celebration cake · 8 inch6 × Cardamom buns
Order tracking · FVS-2214Your order is ready to collectReady to collect
Collect fromVia del Pratello 41
ProgressOrder receivedPreparingReady to collectCollected
Items1 × Torta Barozzi · grande
Order tracking · IMW-3307Your order is on its wayOn its way
Arriving in about 18 minutes
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Brass pendant · Ìrìn2 × Linen shade · Indigo
Order tracking · KF-21884Your order is on its wayOn its way
CarrierDHLTracking number00340434161094042689
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Pullover Kiez · Moos · M2 × Mütze Wedding · Rost
Order tracking · WEB-2290Your order is ready to collectReady to collect
Collect fromAv. Huaylas 214, Chorrillos
ProgressOrder receivedPreparingReady to collectCollected
Items3 × Leche de tigre1 × Jalea mixta
Order tracking · TBC-30377Your order has been deliveredDelivered
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Steamer 4/3 · Chest zip · M1 × Wax · Cool water
Order tracking · BAO-5524Your order is on its wayOn its way
CarrierDHLTracking number6610 2284 0371
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Dehn Al Oud Hindi · 6 ml2 × Bakhoor Layali · 50 g
Order tracking · LA-3310Your order has been collectedCollected
ProgressOrder receivedPreparingReady to collectCollected
Items2 × Chaleco merino · Gris piedra1 × Bufanda alpaca · Mostaza
Taquería El Comal de NubiaGuadalajaraNew
RP-8823101:00
Rappi · Daniela Ochoa
5 items · Sin cebolla
AcceptReject
Izakaya Hoshizora TenjinFukuokaPreparing
Table 417:00
Table QR · Table 4
2× Yakitori moriawasePlating
1× KaraageReady
ReadyLarkspur & Ember RoastersDenverAccepted
WS-104204:00
Recurring · Corner Pocket Café
12× Ember Espresso 1 kgReceived
4× Decaf Swiss Water 1 kgReceived
PickingRowerownia Pod KopcemKrakówPacking
RPK-447126:00
Website · Tomasz Wójcik
1× Rower gravel Wisła GR2 · MPacking
LabelledHotel Patio CandelariaBogotáReady
RS-30519:00
Room Service · Hab. 305
1× Ajiaco santafereñoReady
2× Aguapanela con quesoReady
Handed offSundarban Leaf & Co.KolkataReady
SLC-9021733:00
Website · Meera Iyer
3× Darjeeling first flush · 100 gLabelled
ShippedBazar Nilüfer KadıköyIstanbulPacking
BN-773134:00
Website · Elif Yıldız
2× İznik kase · turkuazPicking
Substituted: mavi to turkuaz
PackingKloofnek Staging & HireCape TownHanded off
HIRE-118248:00
Proposals · Camps Bay Wedding Co.
120× Bentwood chairHanded off
1× Bar counter · oakHanded off
CompleteCalisto Orderflow
From the order that arrives to the one returned
Goods, food, rentals, rooms and jobs, in one queue, each on its own stages.
Intake
Every channel, one queue.
The Queue
One stage at a time.
Exceptions
Late, stuck or flagged first.
Warehouse
Picked where the stock is.
Handoff
Carrier, courier, driver, counter.
Returns
Back on the shelf once.
Every Floor
Kitchen to rental counter.
On a Phone
With or without signal.
Intake
Take in every order, whatever channel it came from
Your website, marketplaces, delivery platforms, kiosks, table QR codes, client portals and the phone land in one queue. Accept an order with its prep time or reject it with a reason, or accept a source without asking. Orders arrive paid where they were taken.
Incoming
Newly arrived orders awaiting triage.
Taquería El Comal de Nubia
IncomingIntake MonitorOnline OrderingChannel Issues
| Order Ref | Source | Arrived | Customer | Est. Value | Triage |
|---|---|---|---|---|---|
| RP-88231 | Rappi | 13:52 | Daniela OchoaSin cebolla en los tacos | $412.00 | Waiting for you |
| UE-5D2F1 | Uber Eats | 13:54 | Jorge Villaseñor2 items | $268.00 | Waiting for you |
| WEB-1184 | Website | 13:55 | Mariana SolísRecoge en mostrador | $540.00 | Waiting for you |
| QR-M12-07 | Table QR | 13:56 | Mesa 124 items | $655.00 | Waiting for you |
| RP-88236 | Rappi | 13:57 | Luis Esparza3 items | $196.00 | Waiting for you |
| UE-5D30A | Uber Eats | 13:58 | Ana Paula ReynaPara cuatro personas | $735.00 | Waiting for you |
| KSK-0419 | Kiosk | 13:59 | Pedido 4192 items | $184.00 | Waiting for you |
Accept RP-88231
−25+
The platform sends the courier against this time.CancelAccept · ready in 25 min
Intake Monitor
Every order that arrived and whether it was taken in; a failed one is retried.
Intake
Source connection health and failed-intake triage
Adinkra Loom House
IncomingIntake MonitorOnline OrderingChannel Issues
Source HealthEvery connected order source.
| Source | Health | Last Order | Last 24 h | Last 7 Days | Open Failures |
|---|---|---|---|---|---|
| Website | Healthy | 14:12 | 38 | 241 | |
| TikTok Shop | Degraded | 13:26 | 17 | 132 | 4 |
| Glovo | Healthy | 14:05 | 22 | 149 | 1 |
| Client Portal | Healthy | 13:48 | 9 | 57 | |
| Proposals | Healthy | 11:30 | 2 | 11 | |
| Phone | Healthy | 13:58 | 6 | 44 |
Failed Intake QueueRetry FailuresRetry Selected
| When | Source | Error | Detail | Ref |
|---|---|---|---|---|
| 13:31 | TikTok Shop | Item not found | SKU KNT-0412-GLD is not in your catalog | TTS-57791204 |
| 13:29 | TikTok Shop | Item not found | SKU KNT-0412-GLD is not in your catalog | TTS-57791188 |
| 13:18 | TikTok Shop | Timed out | The source did not answer in 30 seconds | TTS-57790953 |
| 12:56 | TikTok Shop | Address missing | No street on the ship-to | TTS-57790611 |
| 12:40 | Glovo | Timed out | The source did not answer in 30 seconds | GLV-4410382 |
Channels, With Sync
Marketplace and delivery platform orders, and the ones Sync could not hand over.
Orders
Lana Austral Bellavista
Import Orders
OrdersBoardScheduledRecurring
| Order | Customer | Source | Status | Total |
|---|---|---|---|---|
| MLC-2088417731 | Constanza Rivas | Mercado Libre | In progress | $64.990 |
| TTS-1172043 | Benjamín Toro | TikTok Shop | Received | $38.990 |
| LA-3310 | Josefa Araya | Website | Ready | $112.480 |
| MLC-2088417602 | Matías Fuentes | Mercado Libre | Ready | $29.990 |
| LA-3309 | Catalina Muñoz | Website | Completed | $74.980 |
| TTS-1171988 | Ignacio Pizarro | TikTok Shop | In progress | $45.990 |
| MLC-2088417455 | Fernanda Sepúlveda | Mercado Libre | Completed | $89.990 |
| LA-3308 | Tomás Gallardo | Phone | Completed | $52.990 |
Changes From the Source
Lines the source adds, changes or cancels after intake, each kept on the order.
RP-40517
Rappi · Valeria Quispe
Cevichería Marea de Chorrillos
In progressRappiS/ 176.00MessageReady
Items5 lines
| Item | Qty | Stage | Price |
|---|---|---|---|
| Ceviche clásico | 1 | Prepping | S/ 42.00 |
| Leche de tigre | 1 | Prepping | S/ 18.00 |
| Chicharrón de pescado | 1 | Prepping | S/ 36.00 |
| Chicha morada 1 LChanged by Rappi: 1 to 2 | 2 | Ready | S/ 56.00 |
| Causa limeña de polloAdded by Rappi after intake | 1 | Received | S/ 24.00 |
Changes From the SourceRappi
Taken in from Rappi13:41
Rappi added a line: Causa limeña de pollo13:46
Rappi changed a line: Chicha morada 1 L, 1 to 213:47
Booked as a Sale
A marketplace order’s stock comes off and its fiscal receipt is filed, with Inventory and Ledger.
MLC-2088417731
Mercado Libre · Constanza Rivas
Lana Austral Bellavista
In progressMercado Libre$89.990Packing
Items2 lines
| Item | Qty | Stage | Price |
|---|---|---|---|
| Chaleco merino Patagonia · Gris piedra · M | 1 | Picking | $39.990 |
| Gorro trenzado alpaca · Mostaza | 2 | Picking | $50.000 |
StockTaken off
Chaleco merino Patagonia · Gris piedra · M−1
Gorro trenzado alpaca · Mostaza−2
Bodega BellavistaFiscal ReceiptFiled
ReceiptBoleta 0041872
Total$89.990
BooksLedger
Import Orders
Orders from a spreadsheet, one row per item, shipped like every other order.
Import Orders
Orders from a spreadsheet, shipped like every other order
Savanna Print House Westlands
Upload a CSVwestlands-orders-week-45.csv
Rows sent64
Orders imported23
Rows not imported2
| Order Ref | Name | City | Item | Quantity | Unit Price | Ready to Ship |
|---|---|---|---|---|---|---|
| SPH-2291 | Wanjiru Kamau | Nairobi | Kitenge tote · A3 printTOTE-KTG-A3 | 12 | Ksh 1,450.00 | Yes |
| SPH-2291 | Wanjiru Kamau | Nairobi | Event lanyard · NavyLNY-NVY | 60 | Ksh 180.00 | Yes |
| SPH-2292 | Otieno Ochieng | Kisumu | Poster · Lake sunrise · A2PST-LKS-A2 | 4 | Ksh 2,200.00 | No |
| SPH-2293 | Amina Hassan | Mombasa | Business cards · MatteBC-MATTE-500 | 2 | Ksh 3,800.00 | Yes |
| SPH-2294 | Kiprop Rotich | Eldoret | Roll-up banner · 85 cmBNR-RU-85 | 1 | Ksh 9,500.00 | No |
| SPH-2295 | Njeri Mwangi | Nakuru | Wedding programmes · A5PRG-WED-A5 | 150 | Ksh 95.00 | Yes |
Rules That Sort Orders, With Automations
Accept, hold, tag, rush or send an order from a location when it matches a rule.
Your Apps’ Rules
Automations · Orderflow · Lantern & Loom Tiong Bahru
New Rule
Accept the order
When: An order arrives from the website, paid
Tag the order: Gift wrap
When: The order’s note mentions a gift
Set the order’s priority: Rush
When: The order chose Express delivery
Hold the order for a person
When: The order is worth S$800 or more
Send the order from a location: Tampines Studio
When: The postcode starts with 52
Ship the customer’s ready orders together
When: The customer has another order ready
Intake
Source connection health and failed-intake triage
Adinkra Loom House
IncomingIntake MonitorOnline OrderingChannel Issues
Source HealthEvery connected order source.
| Source | Health | Last Order | Last 24 h | Last 7 Days | Open Failures |
|---|---|---|---|---|---|
| Website | Healthy | 14:12 | 38 | 241 | |
| TikTok Shop | Degraded | 13:26 | 17 | 132 | 4 |
| Glovo | Healthy | 14:05 | 22 | 149 | 1 |
| Client Portal | Healthy | 13:48 | 9 | 57 | |
| Proposals | Healthy | 11:30 | 2 | 11 | |
| Phone | Healthy | 13:58 | 6 | 44 |
Failed Intake QueueRetry FailuresRetry Selected
| When | Source | Error | Detail | Ref |
|---|---|---|---|---|
| 13:31 | TikTok Shop | Item not found | SKU KNT-0412-GLD is not in your catalog | TTS-57791204 |
| 13:29 | TikTok Shop | Item not found | SKU KNT-0412-GLD is not in your catalog | TTS-57791188 |
| 13:18 | TikTok Shop | Timed out | The source did not answer in 30 seconds | TTS-57790953 |
| 12:56 | TikTok Shop | Address missing | No street on the ship-to | TTS-57790611 |
| 12:40 | Glovo | Timed out | The source did not answer in 30 seconds | GLV-4410382 |
The Queue
Move each order one stage at a time
Every order moves line by line through its own stages, from received to delivered. Each ticket runs green, amber, then red against its promised time, and every move, from a phone, a kitchen screen or a staff TV, is the same move.
Fulfillment Queue
14 orders waiting
Ateliê Jabuticaba
QueueBoard
In queue14
Average wait38 min
Late2
Done today27
On time93%
| Order | Customer | Source | Status | Open lines | Waiting |
|---|---|---|---|---|---|
| AJ-6112 RushShips with Loggi | Larissa Moura | Website | Packing | 1 | 1:34:00 |
| ML-4417702931 Ships with Loggi | Rafael Tavares | Mercado Livre | Picking | 2 | 1:21:00 |
| AJ-6115 VIPCollect in store | Beatriz Nogueira | Website | Packing | 1 | 52:00 |
| AJ-6116 Our own delivery | Studio Ipê Noivas | Client Portal | Received | 1 | 46:00 |
| TTS-8830117 Ships with Loggi | Gabriela Lins | TikTok Shop | Picking | 1 | 31:00 |
| AJ-6118 Ships with DHL | Thiago Barreto | Website | Received | 2 | 22:00 |
| AJ-6119 Collect in store | Camila Duarte | Phone | Received | 1 | 09:00 |
Orders
Larkspur & Ember Roasters
OrdersBoardScheduledRecurring
| Order | Customer | Releases | Repeats | Items |
|---|---|---|---|---|
| WS-1042 | Corner Pocket Café | Wed, 11/11 06:00 | Every week | 12× Ember Espresso 1 kg, 4× Decaf Swiss Water 1 kg |
| WS-1043 | Highline Bagel Co. | Wed, 11/11 06:30 | Every 2 weeks | 8× Larkspur House Blend 1 kg |
| WS-1044 | Platte River Diner | Thu, 11/12 07:00 | Every week | 20× Diner Drip 2 lb, 2× Chai syrup |
| WS-1045 | Sloan’s Lake Rowing Club | Fri, 11/13 08:00 | Every month | 6× Ember Espresso 1 kg, 50× Paper cups 12 oz |
| WS-1046 | Golden Triangle Offices | Sat, 11/14 07:30 | Every week | 10× Larkspur House Blend 1 kg, 3× Oat milk case |
| WS-1047 | Five Points Book Café | Sun, 11/15 06:45 | Once | 5× Ethiopia Guji 340 g, 5× Colombia Huila 340 g |
Exceptions
See what is late, stuck or flagged first
Late, stalled, cancelled and flagged orders share one list. A worker flags an empty shelf, a bad address or a customer’s change, and resolving it makes the change on the order: a substitute, a partial, a cancelled line or the corrected address.
Exceptions
Orders past SLA, stuck, or cancelled
Bazar Nilüfer Kadıköy
ExceptionsDelivery Exceptions
| Order Ref | Why | Severity | Stage | Note | Age (min) |
|---|---|---|---|---|---|
| BN-7731 | Out of stock | High | Picking | İznik kase · mavi: raf boş | 34 |
| BN-7724 | Past its deadline | High | Packing | Promised by 13:00 with Express | 82 |
| TTS-6620419 | Address invalid | Medium | Labelled | No building number on Moda Caddesi | 51 |
| BN-7728 | Customer request | Medium | Picking | Asked to swap the runner for the 80 × 300 | 27 |
| AMZ-405-9918 | Stuck in a stage | Low | Received | Waiting on a location for 2 hours | 126 |
| BN-7719 | Damaged | Medium | Packing | Lamp shade cracked at the bench | 18 |
Out of stock on BN-7731
2× İznik kase · maviSubstitute itemPartial fulfillCancel itemContacted customer
2× İznik kase · turkuaz
Open OrderSubstitute item
Watch the Line
Queue Times
Muskoka Sugarbush Provisions
Queue TimesBottlenecksCapacityAvailability
Average time in each stageWarehouse
Bottlenecks · Packing
Capacity
Queue times, bottlenecks, capacity per kind of order, and what stock cannot cover yet.
Performance
Performance
Nordlys Hudpleje
Export CSV
OverviewCycle TimesSLA ComplianceChannel MixPartnersStaff
SLA Compliance96%
On time412
Orders429
Cycle TimesLast 30 days
Channel Mix
Website 54%Amazon 21%TikTok Shop 15%Phone 10%
Cycle times by stage, service level compliance, channel mix and partners, exported as CSV.
Picker and Packer Output
Performance
Sundarban Leaf & Co.
OverviewCycle TimesSLA ComplianceChannel MixPartnersStaff
Group By: By PersonThis month
| Person | Labor Hours | Orders Worked On | Labor per Order | Lines Picked | Lines Packed | Lines per Hour | Orders per Hour |
|---|---|---|---|---|---|---|---|
| Ananya Ghosh | 142 | 1,180 | ₹21.40 | 2,290 | 410 | 19.0 | 8.3 |
| Debashis Mondal | 156 | 1,062 | ₹24.10 | 1,844 | 902 | 17.6 | 6.8 |
| Farhana Begum | 128 | 1,205 | ₹18.90 | 340 | 2,158 | 19.5 | 9.4 |
| Rohan Saha | 98 | 701 | ₹22.70 | 1,296 | 211 | 15.4 | 7.2 |
| Sumana Dutta | 136 | 1,098 | ₹20.20 | 612 | 1,918 | 18.6 | 8.1 |
| Tanmoy Roy | 84 | 588 | ₹23.50 | 1,044 | 140 | 14.1 | 7.0 |
Each person’s lines picked and packed, lines and orders per hour, and what the work cost per order.
Message the Customer
BAO-5518
Website · Mariam Al Suwaidi
Bayt Al Oud Marina
In progressAED 1,385.00Message
| Item | Qty | Stage | Price |
|---|---|---|---|
| Dehn Al Oud Cambodi · 3 ml | 1 | Picking | AED 980.00 |
| Bakhoor Layali · 50 g | 1 | Picking | AED 145.00 |
| Mabkhara brass burner | 1 | Packing | AED 260.00 |
Message the CustomerWhatsAppSMSEmail
Good afternoon Mariam, the Cambodi 3 ml is being bottled fresh this evening, so your order leaves tomorrow morning with the rest. Would you like us to send the bakhoor and burner today instead?
Tomorrow is fine, thank you. Please send it all together.
Write a message…
From the order, by your business’s email, SMS or WhatsApp line.
Customer Messages, With Automations
What Each Message Says
Customer Messages · Maison Ondine Rivoli
Every message has Calisto’s wording, in the language of the person it goes to. Write your own for any channel and language; you can go back to the default at any time.
Order confirmedCustomisedEdit wording
Ready to collectCustomisedEdit wording
On its wayCustomisedEdit wording
DeliveredDefault wordingCustomise
Order cancelledDefault wordingCustomise
An item is not availableCustomisedEdit wording
Return approvedCustomisedEdit wording
On its way
EmailText (SMS & WhatsApp)
Français · customised
Votre parfum est en route avec {carrier}. Suivez-le ici : {trackingLink}
Filled in when it is sent{name}{reference}{carrier}{trackingLink}
Reset to DefaultDiscardSave
Confirmed, ready, on its way, delivered and cancelled, each a rule you can change, in your own words for every channel and language.
Warehouse
Pick, pack and ship from the place that has it
Picking lists, the packing station and Ship Orders work each order line by line. Ship from Store ranks your locations for every shipped line by their own priority, oldest stock first or nearest by road, and offers it until one accepts.
Warehouse
Fjellbu Turutstyr
Picking listsShip from storePacking stationShip ordersBatch fulfillmentWarehouses
Fulfillment priority: Nearest to the delivery addressRoute online orders: Let me choose
4 need a location2 waiting for an answer9 being filled
| Order | Item | Qty | Customer | Status | Waiting (min) |
|---|---|---|---|---|---|
| FB-90412 | Turtelt Lavvo 4 · Mose | 1 | Ingrid Solheim | Needs a location | 6 |
| FB-90409 | Dunjakke Tind · M · Svart | 1 | Magnus Berg | Waiting for an answer | 14 |
| FB-90407 | Fjellsko Skarven · 43 | 1 | Sigrid Haugen | Accepted | 22 |
| FB-90405 | Sovepose Varde −10 | 2 | Ola Nordvik | Picked | 31 |
| FB-90402 | Termos Kaffekjel 1 L | 3 | Kari Lund | Waiting for an answer | 38 |
Choose a location for Turtelt Lavvo 4 · Mose
Ranked by: Nearest to the delivery address1Offer
Fjellbu GrünerløkkaFirst choice
3 on hand · 9 min drive · 3,8 km · oldest stock received 10.09.2026 · priority 2
2Offer
Lager Alnabru
42 on hand · 17 min drive · 9,6 km · oldest stock received 29.10.2026 · priority 1
3Offer
Fjellbu Sandvika
5 on hand · 24 min drive · 18,2 km · oldest stock received 14.08.2026 · priority 3
4Offer
Fjellbu Lillestrøm
2 on hand · 29 min drive · 22,7 km · oldest stock received 01.10.2026 · priority 4
Serial Numbers, With Inventory
Each unit picked by its serial, checked against the units in stock and held for the order.
Warehouse
Rowerownia Pod Kopcem
Picking listsShip from storePacking stationShip ordersBatch fulfillmentWarehouses
Lines to Pick6
| Order Ref | Item | Qty | Location | Serial Numbers | Waiting (min) |
|---|---|---|---|---|---|
| RPK-4471 | Rower gravel Wisła GR2 · rozm. M | 1 | Magazyn Zabłocie | WGR2-M-26-01873 | 12 |
| RPK-4470 | Rower miejski Kazimierz 3 · rozm. L | 1 | Sklep Podgórze | KZ3-L-26-00412 | 18 |
| RPK-4468 | Kask Tatra MIPS · M | 2 | Magazyn Zabłocie | No serial | 24 |
| RPK-4467 | Rower dziecięcy Smok 20" | 1 | Magazyn Zabłocie | SMK20-26-00977 | 27 |
| RPK-4466 | Lampka przednia Wawel 800 | 1 | Sklep Podgórze | No serial | 33 |
| RPK-4463 | E-bike Wisła Trek E5 · rozm. L | 1 | Magazyn Zabłocie | WTE5-L-26-00215 | 41 |
Confirm Serials
RPK-4471 · Rower gravel Wisła GR2 · rozm. MWGR2-M-26-01873
Scan or type each serial numberCancelConfirm Serials
Drop-Shipping
One purchase order per supplier, by email or connection, with the tracking back on the order.
W-1063
Website · Paola Jiménez
Casa Ámbar
| Item | Qty | Fulfilled By | Price |
|---|---|---|---|
| Lámina Malecón al atardecer · 50 × 70 | 1 | Drop-Ship | RD$4,200.00 |
| Lámina Zona Colonial · 30 × 40 | 2 | Drop-Ship | RD$5,200.00 |
| Jarrón de barro Cibao · grande | 1 | Drop-Ship | RD$3,850.00 |
| Taza ámbar hecha a mano | 2 | From stock | RD$1,900.00 |
| Vela de vetiver y cacao | 1 | From stock | RD$1,100.00 |
Drop-ShipEnter TrackingSend to the Supplier Again
| Supplier | Purchase order | Sent | At the Supplier | Tracking |
|---|---|---|---|---|
| GelatoThrough a connection | PO-01063-A | 10:42 | Shipped | 7748 2190 5531DHL |
| Alfarería Los CocosBy email | PO-01063-B | 10:42 | With the supplier | Enter Tracking |
Third-Party Warehouses, With Sync
Orders sent to the warehouse that holds your stock, and tracked back.
KF-21884
Website · Johanna Albrecht
Kiezfaden Strickwerk
| Item | Qty | Stage | Price |
|---|---|---|---|
| Pullover Kiez · Merino · Moos · M | 1 | Shipped | 149,00 € |
| Mütze Wedding · Rost | 2 | Shipped | 78,00 € |
| Schal Spree · Alpaka · Grau | 1 | Shipped | 89,00 € |
| Socken Tempelhof · 3er-Pack | 1 | Shipped | 29,00 € |
| Strickjacke Prenzlberg · Creme · M | 1 | Shipped | 179,00 € |
Third-Party WarehouseWhat a third-party logistics warehouse ships from your stock there, and its tracking.
| Shipped From | Reference | At the Warehouse | Carrier | Tracking | Shipped |
|---|---|---|---|---|---|
| byrd · Berlin-Spandau | BYRD-77310482 | Shipped | DHL Paket | 00340434161094042689 | 09:14 |
| Monta · Tiel | MNT-4459012 | Shipped | PostNL | 3SKFAD0045790 | 08:02 |
Labels in Bulk
Every selected order’s label bought and shipped in one go; an order that cannot ship says why.
Ship Orders
Labeled orders: buy the label once, then they ship
Saffron & Salt Ancoats
Picking listsShip from storePacking stationShip ordersBatch fulfillmentWarehouses
5 selectedBuy Labels and Ship
| Order ref | Item | Customer | Carrier | Label | Label cost | |
|---|---|---|---|---|---|---|
| SS-30551 | Ras el hanout · 250 g | Aisha Rahman | DHL | Label bought1Z84 4170 2291 | £11.40 | |
| SS-30552 | Kashmiri saffron · 2 g | Tom Hargreaves | UPS | Ready to Ship | £7.90 | |
| SS-30553 | Spice tin gift set | Priyanka Shah | DPD | Ready to Ship | £6.20 | |
| SS-30554 | Sumac · 500 g | Ciarán Byrne | DPD | Ready to Ship | £6.20 | |
| SS-30556 | Berbere blend · 250 g | Rebecca Lowe | UPS | Ready to Ship | £7.90 | |
| SS-30557 | Za’atar · 1 kg | Hassan Malik | DHL | Weigh the parcel first: open the order and use Ship. | Open Order | |
| SS-30558 | Chilli flight · 6 jars | Emma Clarke | DPD | Ready to Ship | £6.20 |
Marketplace Stock, With Sync
Stock a marketplace holds for you ranks beside your own locations, and the marketplace ships the order.
Warehouse
Muskoka Sugarbush Provisions
Picking listsShip from storePacking stationShip ordersBatch fulfillmentWarehouses
Fulfillment priority: Each location’s own priorityRoute online orders: Automatic
2 need a location1 waiting for an answer14 being filled
| Order | Item | Qty | Customer | Status | Waiting (min) |
|---|---|---|---|---|---|
| MSP-11820 | Amber Maple Syrup · 500 ml | 2 | Chloé Tremblay | Offered | 3 |
| MSP-11818 | Maple Butter · 250 g | 1 | Owen MacLeod | Accepted | 11 |
| MSP-11815 | Sugar Shack Gift Crate | 1 | Priya Raman | Picked | 19 |
| MSP-11812 | Maple Candy Leaves · 12 | 4 | Liam O’Connor | Accepted | 26 |
| MSP-11809 | Dark Robust Syrup · 1 L | 1 | Hannah Kim | Needs a location | 2 |
Choose a location for Amber Maple Syrup · 500 ml
Ranked by: Each location’s own priority1Offer
Amazon fulfillment stockMarketplaceFirst choice
64 on hand · 31 min drive · 27,5 km · oldest stock received 2026-09-26 · priority 1
2Offer
Leslieville Warehouse
210 on hand · 14 min drive · 6,9 km · oldest stock received 2026-10-21 · priority 2
3Offer
Muskoka Sugar Shack
38 on hand · 128 min drive · 182 km · oldest stock received 2026-08-29 · priority 3
Handoff
Hand each order to a carrier, courier, driver or customer
Connect parcel carriers on your own accounts for rates, labels and live tracking, book an on-demand courier, or send your own driver. Shipping rules decide who delivers by country, region, postal code, weight or order value, and set the rate checkout charges.
Delivery Board
On the way, by carrier or by our own team
Ìmọ́lẹ̀ Lamp Works
Delivery BoardPickupLive TrackingShipmentsCarrier PickupsClaimsRouting & Zones
In Delivery6
Out for delivery2
Delivered today14
| Destination | How | Carrier | Tracking | Status | Expected |
|---|---|---|---|---|---|
| Admiralty Way, Lekki Phase 1IMW-3307 · Adaeze Okafor | Book a courier | Kwik Delivery | KWK-88104217 | Out for delivery | 10/11 |
| Awolowo Road, IkoyiIMW-3305 · Tunde Bakare | Book a courier | Kwik Delivery | KWK-88104190 | Assigned for delivery | 10/11 |
| Wuse 2, AbujaIMW-3301 · Ngozi Eze | Ship with a carrier | DHL | 4417 2093 6612 | In transit | 11/11 |
| Bodija, IbadanIMW-3299 · Kemi Adeyemi | Ship with a carrier | DHL | 4417 2093 6590 | In transit | 11/11 |
| Allen Avenue, IkejaIMW-3310 · Chinedu Obi | Book a courier | Kwik Delivery | KWK-88104266 | Label created | 10/11 |
| GRA, Port HarcourtIMW-3296 · Fatima Bello | Ship with a carrier | DHL | 4417 2093 6544 | Out for delivery | 10/11 |
| Victoria IslandIMW-3294 · Segun Alabi | Book a courier | Kwik Delivery | KWK-88103977 | Delivered | 10/11 |
Pickup
Orders ready to collect, marked collected when they go.
Pickup
Waiting for the customer to collect
Forno Vicolo Stretto
Delivery BoardPickupLive TrackingShipmentsCarrier PickupsClaimsRouting & Zones
Awaiting Collection5
Collected today38
FVS-2208 · Giulia BenassiReady to collect
Torta di riso, 6× Raviole · Customer collects · Banco · Via del Pratello 41 · by 16:30Mark Collected
FVS-2210 · Marco LambertiniReady to collect
Crescentine · 12, Mortadella 300 g · Customer collects · Banco · Via del Pratello 41 · by 17:00Mark Collected
FVS-2211 · Studio Legale FantiReady to collect
24× Pizzette, 2× Focaccia · Customer collects · Banco · Via del Pratello 41 · by 17:15Mark Collected
FVS-2214 · Elena RizzoliReady to collect
Torta Barozzi · grande · Customer collects · Banco · Via del Pratello 41 · by 18:00Mark Collected
FVS-2215 · Davide MorandiReady to collect
Pane di Altamura · 1 kg · Customer collects · Banco · Via del Pratello 41 · by 18:30Mark Collected
On-Demand Couriers
Quotes from every courier you have connected, soonest at the door first, booked on your own account.
Shipment
Where this handoff is, what it cost, and what happens next
Hackney Crumb & Co.
HowBook a courier
StatusReady
OrderHC-5512
CustomerOlivia Mensah
Carries1× Celebration cake · 8 inch, 6× Cardamom buns
Handoff41 Mare Street, London E8
Book a Courier
Quotes for this delivery from every courier you have connected, soonest at the door first. The courier is booked with your own account and followed here to the door.StuartGBP 8.9034 min
Uber DirectGBP 9.6541 min
CancelBook Courier
Carrier Pickups
A carrier booked to collect every labeled parcel waiting for it.
Carrier Pickups
Carriers booked to collect your labeled parcels
Saffron & Salt Ancoats
Book a Pickup
Delivery BoardPickupLive TrackingShipmentsCarrier PickupsClaimsRouting & Zones
Parcels Waiting for a Carrier23
| Carrier | Day | Window | Parcels | Confirmation | Ask For | Status |
|---|---|---|---|---|---|---|
| DPD | 10/11 | 15:00–17:30 | 31 | DPD-PU-5521804 | Yusuf at the back door | Booked |
| UPS | 10/11 | 16:00–18:00 | 12 | 2929PRC1Q8 | Yusuf at the back door | Booked |
| DHL | 11/11 | 11:00–13:00 | 8 | CBJ261108004417 | Rebecca, packing room | Booked |
| DPD | 09/11 | 15:00–17:30 | 27 | DPD-PU-5519962 | Yusuf at the back door | Collected |
| UPS | 09/11 | 16:00–18:00 | 9 | 2929PRB7T2 | Yusuf at the back door | Collected |
Delivery Exceptions
A failed attempt or a returned parcel, each opening its shipment.
Exceptions
Lost, misrouted, or damaged shipments needing fulfillment intervention.
Ateliê Jabuticaba
ExceptionsDelivery Exceptions
| Order | Carrier | Tracking Number | Status | Carrier Said |
|---|---|---|---|---|
| AJ-6071 | Loggi | LGI8830412BR | Problem | Destinatário ausente: nova tentativa amanhã10/11/2026 |
| ML-4417702510 | Loggi | LGI8830377BR | Problem | Endereço incompleto: falta o número10/11/2026 |
| AJ-6066 | DHL | 3301 4472 9910 | Problem | Held at customs: invoice needed09/11/2026 |
| AJ-6059 | Loggi | LGI8830101BR | Returned | Devolvido ao remetente após 3 tentativas08/11/2026 |
| AJ-6054 | Loggi | LGI8829976BR | Problem | No scan for 8 days02/11/2026 |
File a ClaimOpen Tracking Page
Carrier Claims
A parcel lost or damaged by the carrier, claimed from its shipment and followed until it is paid.
Claims
Parcels lost or damaged by the carrier, and where each claim stands
Nordlys Hudpleje
Delivery BoardPickupLive TrackingShipmentsCarrier PickupsClaimsRouting & Zones
| Tracking | Claim | Now | Carrier | Claimed | Filed | Opened |
|---|---|---|---|---|---|---|
| 00058201774520193 | Lost | To File | GLS | 685,00 kr. | On the carrier’s claims page | 10.11 |
| 1Z5R89W90491223310 | Damaged | Filed | UPS | 420,00 kr. | On the carrier’s claims page | 07.11 |
| 3SNRD0071294 | Lost | Filed | Sendcloud | 1.240,00 kr. | Through the carrier’s API | 05.11 |
| 00058201774519877 | Damaged | Approved | GLS | 355,00 kr. | On the carrier’s claims page | 01.11 |
| 4417 9920 1184 | Lost | Paid | DHL | 980,00 kr. | On the carrier’s claims page | 25.10 |
| 3SNRD0070881 | Damaged | Denied | Sendcloud | 290,00 kr. | Through the carrier’s API | 20.10 |
Mark FiledRecord Payment
Cash on Delivery
The cash to collect on the parcel’s label, for the carriers that collect it, or for your own driver.
Shipment
Where this handoff is, what it cost, and what happens next
Bayt Al Oud Marina
Download LabelOpen Tracking Page
Cash to collectAED 1,385.00
HowShip with a carrier
StatusLabel created
OrderBAO-5524
CustomerKhalid Al Mansoori · Al Barsha 1, Dubai
Carries1× Dehn Al Oud Hindi · 6 ml, 2× Bakhoor Layali · 50 g, 1× Gift box
CarrierDHL
ServiceExpress Domestic
Tracking number6610 2284 0371
Label formatPDF
Label costAED 32.00
Label bought11:20
The Customer’s Tracking Link
No sign-in, on your own website in its design, with a courier’s arrival on a live map. For the minutes you allow, the customer can cancel or change the address.
Lantern & LoomShopHomeStoriesVisit us
Order tracking · LL-80417We have received your orderOrder received
ProgressOrder receivedPreparingReadyOn its wayDelivered
Items1 × Batik table runner · Indigo2 × Peranakan tile cushion cover1 × Rattan tray · Small
Change your orderYou can cancel it or change where it goes until 15:10.
Change the addressCancel order
Members get 10% off the Lunar New Year editUse code LOOM10Shop now
Driver Positions, With Dispatch
Your drivers on the board when they choose to share where they are.
Live Tracking
Where everything is right now
Larkspur & Ember Roasters
Delivery BoardPickupLive TrackingShipmentsCarrier PickupsClaimsRouting & Zones
Marco Delgado · Seen 1 min ago · 3 stops left
Jen Takahashi · Seen 3 min ago · 2 stops left
Corner Pocket Café
| Order | Customer | Where it is | Driver | Due |
|---|---|---|---|---|
| WS-1038 | Corner Pocket Café | Out for delivery | Marco Delgado | 10:40 |
| WS-1039 | Platte River Diner | Out for delivery | Marco Delgado | 11:05 |
| WS-1040 | Highline Bagel Co. | Out for delivery | Jen Takahashi | 11:15 |
| WS-1041 | Five Points Book Café | Ready for handoff | Jen Takahashi | 11:50 |
| LE-7702 | Avery Coleman | Out for delivery | Marco Delgado | 11:30 |
Import Duties at Checkout
Across a border, your checkout estimates the duties and taxes the customer pays on delivery.
Tallebudgera Board Co.BoardsWetsuitsAccessories
1 × Single-fin log 9′2″ · Driftwood$1,480.00
1 × Leash 9′ · Black$69.00
1 × Board bag 9′6″$189.00
Ship toPonsonby, Auckland, New Zealand
Tasman Freight · board-safe6 days$145.00
Express Air3 days$260.00
Import duties and taxes, paid on delivery: about $302.40. This is an estimate; customs decides the final amount.
Shipping$145.00
Total$1,883.00
Pay nowPickup
Waiting for the customer to collect
Forno Vicolo Stretto
Delivery BoardPickupLive TrackingShipmentsCarrier PickupsClaimsRouting & Zones
Awaiting Collection5
Collected today38
FVS-2208 · Giulia BenassiReady to collect
Torta di riso, 6× Raviole · Customer collects · Banco · Via del Pratello 41 · by 16:30Mark Collected
FVS-2210 · Marco LambertiniReady to collect
Crescentine · 12, Mortadella 300 g · Customer collects · Banco · Via del Pratello 41 · by 17:00Mark Collected
FVS-2211 · Studio Legale FantiReady to collect
24× Pizzette, 2× Focaccia · Customer collects · Banco · Via del Pratello 41 · by 17:15Mark Collected
FVS-2214 · Elena RizzoliReady to collect
Torta Barozzi · grande · Customer collects · Banco · Via del Pratello 41 · by 18:00Mark Collected
FVS-2215 · Davide MorandiReady to collect
Pane di Altamura · 1 kg · Customer collects · Banco · Via del Pratello 41 · by 18:30Mark Collected
Returns
Take returns back and put the goods on the shelf
One return for every order and every till sale: requested, approved or denied by whoever may refund, then completed. The goods go back into stock once, unless they came back damaged.
Returns
Every return, cancellation and refund, across every kind of business you run
Maison Ondine Rivoli
New Return
Requested3
To receive2
Received today4
Refunded this week11
| Sale | Type | Sold | Customer | Status | Refund | Refunded By |
|---|---|---|---|---|---|---|
| MOR-11982Trop boisé pour moi | Return | Online | Camille Laurent | Requested | 128,00 € | Original payment |
| MOR-11975Flacon fêlé à la livraison | Damage claim | Online | Léa Moreau | Approved | 96,00 € | Original payment |
| Ticket 4471Cadeau en double | Return | In store | Hugo Bernard | Completed | 64,00 € | Store credit |
| MOR-11969Coffret non ouvert | Return | Online | Inès Garnier | Received | 182,00 € | Original payment |
| MOR-11961Commande en double | Cancellation | Online | Julien Faure | Completed | 74,00 € | Original payment |
| MOR-11958Après 30 jours | Return | Online | Sophie Mercier | Denied | 58,00 € | Original payment |
Marketplace Returns, With Sync
In the same list, with your decision sent back to the marketplace.
Returns
Every return, cancellation and refund, across every kind of business you run
Kiezfaden Strickwerk
New Return
Requested4
To receive3
Received today2
Refunded this week9
| Sale | Type | Customer | Marketplace | Status | Refund | Refunded By |
|---|---|---|---|---|---|---|
| AMZ-302-7718842Zu klein | Return | Lukas Hoffmann | Amazon | Requested | 149,00 € | The marketplace |
| KF-21851Farbe anders als erwartet | Return | Mia Schulz | Website | Approved | 89,00 € | Original payment |
| AMZ-302-7718609Nicht mehr benötigt | Return | Felix Wagner | Amazon | Completed | 39,00 € | The marketplace |
| TTS-9920417Passt nicht | Return | Emma Becker | TikTok Shop | Approved | 179,00 € | The marketplace |
| KF-21840Naht offen | Damage claim | Paul Richter | Website | Received | 29,00 € | Original payment |
| AMZ-302-7718377Getragen | Return | Hannah Krüger | Amazon | Denied | 149,00 € | The marketplace |
Every Floor
Run every floor where your business fulfills orders
Each floor is the same screens its industry’s Calisto app shows, over the same records: the kitchen, the front desk, the rental counter, production, field work, tours, courses and clinics. A person who should see one floor only is given it through a station.
The PassTicketsAll DayStationIzakaya Hoshizora Tenjin
Table 417:00
Table 4 · Course 2
2× Yakitori moriawasePlating
1× KaraageReady
2× HighballReady
Counter 208:00
Counter · Course 1
1× Goma sabaPrepping
1× Agedashi tofuPrepping
No sesame on the side dishTakeaway 3103:00
Pickup · Course 1
3× Mentaiko onigiriReceived
1× Motsunabe for twoReceived
Table 723:00
Table 7 · Course 3
2× Mentaiko onigiriPlating
1× Yuzu sherbetPrepping
Counter 511:00
Counter · Course 2
1× Motsunabe for twoPrepping
2× Draft beerReady
Table 201:00
Table 2 · Course 1
2× EdamameReceived
1× KaraageReceived
2× HighballReceived
18 Yakitori moriawase15 Karaage9 Goma saba7 Motsunabe for two12 Mentaiko onigiri6 Agedashi tofu
On a Phone
Work the floor from a phone, signal or not
On a phone the queue is the home, with Incoming, Exceptions and Deliveries under the thumb. Keep Orderflow on the device and the board and every order opened read with no signal; a flag, a tag or a found item made offline is sent once.
In queue11
Avg wait41 min
Done today19
On time91%
AllMineEvery floor
SPH-22881:12:00
200× Menu card · A4 · glossPacking
Kenyatta LodgeSPH-229144:00
12× Kitenge tote · A3 printPicking
Wanjiru KamauSPH-229326:00
2× Business cards · MatteReceived
Amina HassanSPH-229612:00
40× Sports day bannerReceived
Riverside PrimaryNotifications With Buttons
Accept, Approve, Resolve and Picked Up, from the notification itself.
13:41
Friday
Orderflow · now
Order RP-88240 from Rappi needs a decision
Rodrigo Cárdenas · 3 items · $389.00
AcceptOpen
Orderflow · 6 min
Return request · WEB-1179
Paola Herrera
ApproveOpen
Share a Photo
A photo becomes a found item or goes on an order’s condition report.
What is this photo for?
A found item
An order’s condition report
Gafas de sol, estuche café
Bar del lobby
SaveSearch
Orders by reference, customer, email or short number, and shipments by tracking number.
Okafor
IMW-3307Adaeze Okafor · Admiralty Way, Lekki
Out for deliveryKwik KWK-88104217IMW-3307 · Lekki Phase 1
Out for deliveryIMW-3188Adaeze Okafor · Brass pendant · 3
CompletedReturn IMW-3188Adaeze Okafor · Shade dented
ApprovedIMW-3270Emeka Okafor · Floor lamp · Ìrìn
ReadyNeeds Attention Widget
On the Windows Widgets Board, counts only, never a money figure.
Companion apps
Where Orderflow touches everything else.
7 of these 8 connections are in your plan today; the other is its own app.
Orderflow
Sync
Inventory
Shop
Dine
Dispatch
Payments
Automations
Ledger
Sync
Marketplace and delivery platform orders arrive through Sync, and their status, returns and third-party warehouses go back through it.
Inventory
Stock comes off when an order sells and goes back when a return is completed; serials, lots and production orders are Inventory’s.
Shop
Shop’s orders, shipments and returns are the same records, on the same order page.
Dine
Food lines fire to the kitchen display, and the Kitchen floor is the screens Dine shows.
Dispatch
Work an order needs from a person, and your drivers’ runs and positions, are Dispatch’s.
Payments
Orders arrive paid where they were taken, and a refund is issued through Payments.
Automations
Every customer message and staff notice Orderflow sends is a rule you can change or turn off.
Ledger
An order’s paid and owed figures are read from Ledger, and a lost item’s shipping is invoiced through it.
Pricing
No setup cost. Pay when you start using.
Every order from every channel, from intake to the customer’s door.
Calisto Ops
One queue for every channel, stages moved one at a time, exceptions and service levels, picking, packing and shipping from the right place, carriers, couriers and your own drivers, returns, every floor that fulfills, and the floor worked from a phone with no signal.
€60/user/mo
Recommended for you
Works well together.
Calisto Sync
Calisto Commerce
Where each item sells, on your own website and screens and every channel you connect, with each channel’s health, commissions and rate parity.
Learn more →2%of revenue
Calisto Inventory
Calisto Ops
Your Core app shows everything your Commerce and Ops plans turn on.
Learn more →1%of revenue
Calisto Shop
Included With Your Plans
Your Core app shows everything your Commerce and Ops plans turn on.
Learn more →0Additional Cost
Calisto Dine
Included With Your Plans
Your Core app shows everything your Commerce and Ops plans turn on.
Learn more →0Additional Cost
Calisto Dispatch
Calisto Ops
Requests and work orders, tasks assigned by who is free and near, templates and recurring work, the team and its contractors, routes by road, service levels and analytics, and the day worked from a phone with no signal.
Learn more →€65/user/mo
Calisto Payments
Calisto Commerce
The providers you connect in each country, every payment, refund and chargeback, payouts matched to the payments they pay out, what a buyer may pay with, pay links, fiscal providers and your devices.
Learn more →2%of revenue
Calisto Automations
Calisto Ops
Rules that start from your Calisto apps, a schedule or a date and act across them all, every app’s automatic messages as rules, sequences that follow up until a person acts, and every run on record.
Learn more →€55/user/mo
Calisto Ledger
Calisto Ops
Double-entry books set up your way, every Calisto app’s money posted to them, invoices and who owes, supplier bills read and matched, receipts as expenses, the bank reconciled, money held for others, and the statements your accountant files from.
Learn more →€40/user/mo
Recommended for
The industries that run Orderflow, and what each of them runs it for.
Hotels & ResortsKitchen & room service
Every outlet's orders on one kitchen queue
Hotels & Resorts on Calisto →Serviced ApartmentsWork in progress
The stages between sold and finished
Serviced Apartments on Calisto →Short-Term RentalsWork in progress
The stages between sold and finished
Short-Term Rentals on Calisto →Real Estate AgentsWork in progress
The stages between sold and finished
Real Estate Agents on Calisto →Real Estate BrokersWork in progress
The stages between sold and finished
Real Estate Brokers on Calisto →Property DevelopmentWork in progress
The stages between sold and finished
Property Development on Calisto →Live Music & FestivalsWork in progress
The stages between sold and finished
Live Music & Festivals on Calisto →Marathons & EnduranceWork in progress
The stages between sold and finished
Marathons & Endurance on Calisto →Sports Agents & AthletesWork in progress
The stages between sold and finished
Sports Agents & Athletes on Calisto →Venue ManagementKitchen & bar service
Event orders and concessions in one queue
Venue Management on Calisto →Stadiums & ArenasConcession & bar service
Stand orders and hospitality in one queue
Stadiums & Arenas on Calisto →Event & Production RentalsWork in progress
The stages between sold and finished
Event & Production Rentals on Calisto →Recreation & Vehicle RentalWork in progress
The stages between sold and finished
Recreation & Vehicle Rental on Calisto →Tours & ExperiencesWork in progress
The stages between sold and finished
Tours & Experiences on Calisto →Attractions & ParksWork in progress
The stages between sold and finished
Attractions & Parks on Calisto →Home & Field ServicesWork orders
The accepted proposal writes the work order
Home & Field Services on Calisto →Videography & PhotographersWork in progress
The stages between sold and finished
Videography & Photographers on Calisto →Graphic Designers & ArtistsWork in progress
The stages between sold and finished
Graphic Designers & Artists on Calisto →Online RetailersOrder fulfillment
One queue for every channel, with rate shopping
Online Retailers on Calisto →In-Person RetailersClick and collect
Walk-in and website in the same fulfillment queue
In-Person Retailers on Calisto →Spec Sheet
Everything included in Calisto Orderflow.
Intake
- One queue for every order, whatever took it: your website’s checkout (with Sites), marketplaces and delivery platforms (with Sync), kiosks, the in-room TV, a table’s or a golf cart’s QR code, a client’s portal (with Navigator), the phone, a proposal, a booking, and the tool you used before.
- Incoming: the orders waiting for an answer, each accepted with its prep time or rejected with a reason.
- Which sources are accepted without asking is a setting per source; orders from kiosks, the TV, QR codes and portals are by default.
- Intake Monitor: every order that arrived, from where and whether it was taken in, with a failed one retried.
- Channel Issues: the channel orders Sync could not hand over (with Sync).
- Online Ordering: a restaurant’s orders placed online, under the kitchen’s pause and busy levers.
- An order is taken in once, however often its source sends it.
- The source of an order can add, change or cancel its lines after it arrives; each change is kept on the order.
- A marketplace’s or a delivery platform’s order is booked as a sale: its stock comes off and its fiscal receipt is filed (with Inventory and Ledger). One the marketplace ships from its own warehouse draws from that stock, never yours.
- Every order arrives paid where it was taken, on the guest’s room bill or to pay at the counter; nothing is charged here.
- An order rejected or cancelled here comes back off the bill it was charged to, through the app that charged it.
Orders and the Queue
- Orders as a list, a board, the scheduled orders and the standing orders, filtered by what needs doing: to fulfill, late, or oversold today.
- The queue: every order line at its stage, moved one stage at a time from a desk, a phone, a swipe, a kitchen screen or a staff TV, always through the same move.
- A skipped stage is refused and says why; a move another person already made is refused, never applied twice.
- Every ticket is aged against its promised time, or your target for its kind of order: green, then amber, then red.
- Scheduled orders reach the floor at their time; standing orders repeat every so many days, weeks or months.
- A product subscriber’s deliveries are standing orders, started and stopped with the membership (with Registry).
- Order groups: orders that belong together, advanced together; disbanding a group keeps every order.
- An order’s page: its lines and stages, its shipments, its drop-ship and third-party warehouse orders, payments, notes and its history; the same page in Shop, Golf, Creators, Dine and Rentals.
- Calisto’s search finds an order by reference, customer, email or short number, a return, and a shipment by its tracking number.
- Import orders from a spreadsheet: one row per item, rows with one order reference made one order, with its ship-to; marked ready to ship, they go straight to Ship Orders.
Exceptions and Watching the Line
- Exceptions: late, stalled, cancelled and flagged orders on one list, and delivery problems on their own.
- Flag a problem on an order or a line: out of stock, address invalid, payment failed, customer request, damaged or other, once per problem.
- Resolving a problem makes the change on the order: a substitute, a partial, a cancelled line or order, or the corrected address; a refund is asked of Payments.
- Orders with a promised time are announced when they are at risk and when they are late.
- Watch: queue times and bottlenecks at each stage, capacity against the ceiling you set for each kind of order, and the orders Inventory cannot cover yet (with Inventory).
- Performance: an overview, cycle times by stage, service level compliance, the mix of channels, each fulfillment partner’s record and each picker’s and packer’s lines and orders per hour, exported as CSV.
- Message the customer from the order, by your business’s email, SMS or WhatsApp line.
- Customer messages when an order is placed, ready to collect, out for delivery, delivered or cancelled, and when a return is decided, by email or text, each an Automations rule you can change or turn off (with Automations).
- Staff notices for a new order, an order to review, a ready order, a late order, a flagged problem, a cancellation, a change, a failed or finished delivery and a return requested, each an Automations rule.
- Every automatic act is a rule in Settings ▸ Automations, beside anything you build on an Orderflow event.
- Rules without code sort, tag, route and stage orders as they arrive: set the priority, add tags, send from a chosen location, hold in Incoming for a person, or accept onto the floor (with Automations).
Warehouse
- Picking Lists, the Packing Station, Ship Orders, Batch Fulfillment and Warehouses.
- Ship Orders buys the labels for every selected order at once; an order that cannot ship says why, and the others still go.
- The picking list names each line’s bin and runs in walking order; a bundle names each item to pick and where.
- Each item can be confirmed by scan when it is picked and when it is packed; a wrong item is refused and the order moves on only when every line is scanned.
- An order splits into packages, and a customer’s orders to the same address ship together in one parcel, each package with its own lines, carrier, customs and label.
- A unit tracked by serial number is picked by its serial, scanned, pasted or as a range, checked against the units in stock and held for the order (with Inventory).
- Ship from Store: each shipped line ranked by your locations’ own priority, oldest stock first, or nearest to the customer by road, and offered to a location, which accepts, picks and packs it.
- Route online orders yourself or automatically; an offer not answered in time moves to the next location.
- Drop-shipping: an accepted order’s drop-ship lines become one purchase order per supplier, sent by email or through the supplier’s connection, and the tracking comes back on the order; nothing of a drop-ship product is counted in stock.
- A third-party warehouse holding your stock is a location orders are routed to; each order is sent, taken or refused, shipped and tracked back, and recalled when cancelled before it is picked (with Sync).
- Amazon ships your other orders (your website, a phone order) from the stock it holds for you, by Multi-Channel Fulfillment on your own seller account (with Sync).
- An item made for each order gets a production order per order line, and the line moves on when it is made (with Inventory).
- Production ▸ Shop Floor: each work center’s queue of production steps, started, paused and finished with their minutes, components scanned and lots labeled (with Inventory).
Shipping and Handoff
- Parcel carriers connected with your own accounts, each on the carrier’s published API: rates, labels and live tracking, each carrier’s labels in its own format (PDF, ZPL or PNG).
- Carrier Pickups: book a carrier to collect every labeled parcel waiting for it, with the day, the window and who the driver asks for, through its own pickup API (DHL Express, UPS, FedEx, Sendcloud, GLS).
- A shipment declares its goods’ value and each party’s tax number where a carrier needs one, and names the pickup point or locker the customer chose.
- A parcel is packed in the smallest shipping box its goods fit, its weight and size taken from the products and the box, at checkout and on the label.
- Across a customs border each parcel is declared from the order, screened before its label is bought, and its commercial invoice downloads from the shipment.
- At checkout on your website, a shopper sending across a customs border sees the import duties and taxes they will pay on delivery, estimated from each product’s HS code and origin.
- Any parcel can be insured with its carrier at its declared value, by hand or above the value you set.
- Each shipping address is checked against the map when the order comes in; a disagreement is flagged with the map’s address and corrected on the label in one tap.
- Arrival is predicted from your own delivered parcels, at checkout and on the tracking page, and a parcel running late says so.
- On-demand couriers for a local delivery on your own account, booked by a shipping rule (the soonest of the connected couriers’ quotes, booked when the order is ready) or by hand, and followed to the door with proof of delivery.
- Your own drivers on the Delivery Board, their positions from Dispatch when they share them (with Dispatch).
- Pickup: the orders ready to collect, marked collected when they go.
- Delivery Exceptions: a failed attempt or a returned parcel, each opening its shipment.
- A parcel the carrier stops scanning is flagged as lost after the days you set; a lost or damaged parcel is claimed from its shipment, through the carrier’s own claims API where it has one, and Claims follows each from filed to paid.
- Shipping rules: by country, region, postal code, zone, weight, order value, the products shipped (by SKU or tag) or the channel the order came from, each with the rate checkout charges and a free-over amount in its own currency; a carrier rule names a carrier or takes the cheapest or fastest rate.
- Checkout asks one quote route for every matching rule’s rate beside the carriers’, for Sites and Navigator.
- Cash on delivery: where you take cash on your website, a shopper pays when the order arrives; the carrier collects it on the parcel’s label (DHL Express, FedEx, GLS, EasyPost) or your own driver does (with Payments and Sites).
- An item that may not go to a destination is given no handoff.
- The customer’s tracking page: by link, with no sign-in, not indexed, showing a courier’s arrival and live map.
- An order bought on your website is tracked on that website, on your domain and in its design, and the customer starts a return there once it arrives (with Sites).
- For the minutes you allow after ordering, and before work starts, the customer cancels the order or corrects its address from its page.
- Your promotion on every order’s page (a headline, a code, a link), and in order emails only to customers who agreed to hear from you.
Returns
- One return for every order and every till sale: requested, approved or denied, then completed, with what is left to return on each line.
- Who decides a return, and from which refund, is a setting under Approvals; by default the people who may refund and void.
- Completed returns put the goods back in stock once, or not for damaged goods (with Inventory).
- A refund is issued through Payments; one a marketplace already made is recorded, never made twice (with Payments).
- A marketplace’s returns arrive in the same list, and a decision made here goes back to the marketplace (with Sync).
- Return policies, shown on the product page, with a restocking fee of none, a flat amount or a percentage.
- Where your policy offers them, the shopper chooses a refund, another size or color, or store credit; an exchange’s replacement ships once you approve the return.
- Rental returns: inspections, damage and the returns still to clear.
Every Floor
- Kitchen: the kitchen display and guest paging, covers, the floor plan and the dining room’s layout, tabs and private dining, the waste log, pre-shift notes, labor against sales, plating guides, tasting notes, the test kitchen and catering, and the bar’s list, specs, comps, pour mix, tip pool, depletion and pour variance; the screens Dine shows.
- Front Office: arrivals, no-shows, after departure and the desk floor plan; the Unit Board, room tasks, minibar, amenity stock and owner stays; guest requests, add-ons and client status; card holds, group billing and owner statements; day passes; room service; the screens Stays and Coworking show.
- Claim Check: coats, bags, luggage, keys and bikes held against a tag, its stub printed twice with a link the guest uses to ask for it.
- Lost and Found: finds logged with a photo, reports from the desk or your own form, a suggested match, the owner told and the shipping invoiced, and disposal after your holding period.
- Fleet and Staging: fleet status, rental orders, staging, picking and condition checks; dispatch, collection at the counter, transport, scan out and in, late returns, shortages and sub-rentals; the screens Rentals and Events show.
- Production: venue setup, event staff, equipment pull, function sheets and load in and out; rigging, power, sound and lighting, manifests and riders; run of show, changeover, gates, VIP entry, floor dispatch and zones; climate, room blocks, incidents, parking, cleaning and the logbook; the medical point; show day and advancing; the screens Events shows.
- Field Ops: the schedule, jobs, the job board, invoices and what clients owe; parts, van stock, visits, callbacks, the chemical log, photos, assessments, certificates, plan visits and time on jobs; a coach’s sessions, class roster, timers and records; the screens Trades and Fit show.
- Tour Operations: guides, guest lists, departures, confirmations, gear not back, vehicles, seat maps, pickup points and check-in at the door; the screens Experiences shows.
- Program Delivery: the tee sheet, the starter, bag drop, course conditions, pace of play and the superintendent’s day; live scoring and wave starts; session prep and check-in; the screens Golf, Endurance and Fit show.
- Clinical: charts, before and after photos, sign-off, lots and the access log, behind clinical clearance; the screens Spa shows.
- Studio: a creative’s jobs, galleries and proofing, releases, prints and editions, and usage rights; the screens Talent shows.
- A person who should see one floor only is given it through a station.
On a Phone
- Tabs for Queue, Incoming, Exceptions and Deliveries, and More for the whole menu.
- On a phone the home is the queue; each floor station (picking, packing, shipping, return processing) is the queue with its stages fixed.
- Notifications with buttons: Accept, Approve, Resolve and Picked Up.
- Keep Orderflow on This Device: the board and every order opened read with no signal; a flag, a claim-check tag, a found item and a lost report made offline are sent once when back.
- A photo shared to Orderflow becomes a found item or goes on an order’s condition report.
- Shortcuts: Incoming, Exceptions, Deliveries, Returns, Queue and Orders.
- A Needs Attention widget on the Windows Widgets Board, counts only, never a money figure.
- Drawing editors open as a plan to read and pinch on a phone; a table or seat is renamed and resized from a sheet.
Settings and Access
- Settings: Kitchen (prep time by day and hour, the rush rule, pause and busy), Customer Messages, Claim Check, Lost and Found, Carriers, Drop-Ship Connections, Prices, Approvals, Automations and This Device.
- An order’s payments, a refund and a cost show only to the people your business chooses; everyone else reads Not shared with you.
Honest answers
Questions about Calisto Orderflow
Every order your business takes: from your website, marketplaces and delivery platforms through Sync, kiosks, the in-room TV, table and cart QR codes, client portals, the phone, proposals and bookings. Each is taken in once, however often its source sends it.
No. An order arrives paid where it was taken, on the guest’s room bill, to pay at the counter, or in cash on delivery, which the carrier or your own driver collects. A refund is issued through Payments, and an order rejected or cancelled here comes back off the bill through the app that charged it.
Parcel carriers in Europe, Latin America, Africa and North America, each connected with your own account on the carrier’s published API, and on-demand couriers for local deliveries. A carrier whose API comes only with a sales contract is not offered.
Yes. Ship from Store ranks your locations for each shipped line by their own priority, oldest stock first or nearest by road, and offers it to one; a drop-ship supplier or a third-party warehouse can fill it instead.
Yes. An order bought on your website is tracked on that website, in its design and on your domain. Once it arrives, the customer starts a return there and, where your policy offers it, picks another size or store credit; for the minutes you allow after ordering, they can cancel it or correct the address.
A parcel the carrier stops scanning is flagged on its order after the days you set. You claim it from its shipment: through the carrier’s own claims API where it has one, otherwise on the carrier’s claims page, and Claims follows each claim until it is paid.
Yes. Import Orders reads a CSV with one row per item, makes one order per order reference with its ship-to, and can put them straight in Ship Orders, where you buy every label at once.
No. Every floor is in Orderflow for every account. The same screens also run in each industry’s Calisto app, over the same records, so an order worked in one is worked in both.
Per user, or included with Calisto Ops. The price box on this page reads the live catalog. Apps it opens into, such as Sync, are priced on their own pages.
