SWITCH FROM WIX
Wix to Calisto Desk
Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Fonctionnalité par fonctionnalité
Calisto Desk à côté de Wix Mobile Apps
- 14 Dans les deux
- 1 Uniquement dans Wix Mobile Apps
| 15 fonctionnalités | Calisto Desk | Wix Mobile Apps |
|---|---|---|
| Channels | ||
| Every Conversation in One InboxCalisto: every business line, booking-site thread and shared mailbox in one view, assigned and timed, with Threads.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Site Chat That Answers VisitorsCalisto: a website’s chat answers from the same knowledge base, and what it cannot answer goes to the team as an escalation, with Threads.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Business Hours for ConversationsCalisto: Threads keeps the business’s hours and conversation targets on them, and Who Answers decides who takes each line.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Automatic Answers on WhatsAppCalisto: on a Threads conversation, WhatsApp included, an answer from the business’s articles can go out first, and a customer asking for a person goes to the team.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Tickets | ||
| Reply on the Customer’s ChannelCalisto: Reply by Email, Text message or WhatsApp from the ticket; an email leaves through Mail, a text or WhatsApp from the business’s own number or line.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Assign Conversations to Team MembersCalisto: tickets and conversations are assigned to a person or a team, with Mine and Unassigned views, and new tickets are routed by turn, load or skills.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Saved RepliesCalisto: one replies library, shared or personal, and a reply can also set the ticket’s status, priority, assignee and tags.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Customer Profile Beside the ConversationCalisto: the customer’s bookings, purchases, balances and service history beside the ticket, read from the apps that hold them.Vérifié le 7 nov. 2026Source | Oui | Oui |
| LabelsCalisto: tags on each ticket, filtered in the queue, and the customer’s own record in Contacts.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Knowledge | ||
| Reply Drafts From Your ContentCalisto: each new ticket gets a suggested answer written from the business’s published articles, for a person to send.Vérifié le 7 nov. 2026Source | Oui | Oui |
| FAQ PagesCalisto: a knowledge base by category and a help center for each business, in its brand and on its own domain, with Was This Helpful? under every article.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Intake | ||
| Form Submissions to AnswerCalisto: a Forms form with the Create a Ticket action writes a ticket on the queue, as the help center’s Submit a Request does.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Automation | ||
| Automations on Customer EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Mobile | ||
| Answer Customers From the Mobile AppCalisto: Desk installs with Home, Tickets, Threads and Dial tabs, Reply and Assign to Me on the notification, and the queue open with no signal.Vérifié le 7 nov. 2026Source | Oui | Oui |
| Gaps | ||
| Products, Booking Links and Payment Requests in a MessageA product link, a booking service, a scheduling link, a coupon or a payment request attached to a message.Vérifié le 7 nov. 2026Source | Non | Oui |
Ce qui bouge
Importez vos données depuis Wix Mobile Apps
Vos données sont lues dans votre propre navigateur et envoyées à votre compte Calisto. Calisto ne voit jamais votre identifiant de connexion pour l'ancien système.
À partir d'un fichier d'exportation
Exportez vos données depuis Wix Mobile Apps et déposez le fichier. Il est lu dans votre navigateur et mappé sur Calisto.
N'importe quel tableau Excel que vous exportez depuis Wix Mobile Apps peut être mappé sur Calisto, colonne par colonne.
Moving from Wix
Questions about switching
Does Desk replace the inbox I answer customers from?
Calisto Threads puts the business’s chat lines, WhatsApp, booking-site threads and shared mailboxes in one view, and Desk turns any of them into a ticket that links the conversation, never a copy.
Can a website form still reach us?
Yes. A Forms form with the Create a Ticket action writes a ticket on Desk’s queue, and the help center’s Submit a Request is one of them.
Do I keep a page of answers for customers?
Desk’s knowledge base is the business’s help center, in its brand and on its own domain, and the same articles write the suggested answers on new tickets.
En savoir plus
Tout ce que Calisto fait ici
Les pages derrière cette comparaison : le secteur, les applications et les guides.