SWITCH FROM WIX
Wix to Calisto Desk
Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Funktion for funktion
Calisto Desk ved siden af Wix Mobile Apps
- 14 I begge
- 1 Kun i Wix Mobile Apps
| 15 funktioner | Calisto Desk | Wix Mobile Apps |
|---|---|---|
| Channels | ||
| Every Conversation in One InboxCalisto: every business line, booking-site thread and shared mailbox in one view, assigned and timed, with Threads.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Site Chat That Answers VisitorsCalisto: a website’s chat answers from the same knowledge base, and what it cannot answer goes to the team as an escalation, with Threads.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Business Hours for ConversationsCalisto: Threads keeps the business’s hours and conversation targets on them, and Who Answers decides who takes each line.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Automatic Answers on WhatsAppCalisto: on a Threads conversation, WhatsApp included, an answer from the business’s articles can go out first, and a customer asking for a person goes to the team.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Tickets | ||
| Reply on the Customer’s ChannelCalisto: Reply by Email, Text message or WhatsApp from the ticket; an email leaves through Mail, a text or WhatsApp from the business’s own number or line.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Assign Conversations to Team MembersCalisto: tickets and conversations are assigned to a person or a team, with Mine and Unassigned views, and new tickets are routed by turn, load or skills.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Saved RepliesCalisto: one replies library, shared or personal, and a reply can also set the ticket’s status, priority, assignee and tags.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Customer Profile Beside the ConversationCalisto: the customer’s bookings, purchases, balances and service history beside the ticket, read from the apps that hold them.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| LabelsCalisto: tags on each ticket, filtered in the queue, and the customer’s own record in Contacts.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Knowledge | ||
| Reply Drafts From Your ContentCalisto: each new ticket gets a suggested answer written from the business’s published articles, for a person to send.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| FAQ PagesCalisto: a knowledge base by category and a help center for each business, in its brand and on its own domain, with Was This Helpful? under every article.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Intake | ||
| Form Submissions to AnswerCalisto: a Forms form with the Create a Ticket action writes a ticket on the queue, as the help center’s Submit a Request does.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Automation | ||
| Automations on Customer EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Mobile | ||
| Answer Customers From the Mobile AppCalisto: Desk installs with Home, Tickets, Threads and Dial tabs, Reply and Assign to Me on the notification, and the queue open with no signal.Kontrolleret 7. nov. 2026Kilde | Ja | Ja |
| Gaps | ||
| Products, Booking Links and Payment Requests in a MessageA product link, a booking service, a scheduling link, a coupon or a payment request attached to a message.Kontrolleret 7. nov. 2026Kilde | Nej | Ja |
Hvad der bevæger sig
Flyt dine data fra Wix Mobile Apps
Dine data læses i din egen browser og sendes til din Calisto-konto. Calisto ser aldrig dit login for det gamle system.
Fra en eksportfil
Eksporter dine data fra Wix Mobile Apps og drop filen ind. Den læses i din browser og kortlægges på Calisto.
Enhver regneark, du eksporterer fra Wix Mobile Apps, kan kortlægges på Calisto, kolonne for kolonne.
Moving from Wix
Questions about switching
Does Desk replace the inbox I answer customers from?
Calisto Threads puts the business’s chat lines, WhatsApp, booking-site threads and shared mailboxes in one view, and Desk turns any of them into a ticket that links the conversation, never a copy.
Can a website form still reach us?
Yes. A Forms form with the Create a Ticket action writes a ticket on Desk’s queue, and the help center’s Submit a Request is one of them.
Do I keep a page of answers for customers?
Desk’s knowledge base is the business’s help center, in its brand and on its own domain, and the same articles write the suggested answers on new tickets.
Læs mere
Alt Calisto gør her
Siderne bag denne sammenligning: sektoren, appsene og guiderne.