Calisto Desk
Answer every customer’s request from one queue, on time.
The help desk where every question, complaint and repair becomes a ticket your team answers by email, text or WhatsApp, inside the time you promised.
Harbourline LettingsCape TownAlle billetterGeyser leaking in the flat on Bree StreetThabo Nkosi · VedligeholdelseUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · ForespørgselMellemResolve in 2hSecond key for the parking gateSipho Dlamini · ForespørgselLavReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHøjResolve in 1dWhen is the lease renewal due?Kagiso Molefe · SpørgsmålLavReply in 7h
Forja Strength ClubMexico CityAlle billetterCobro doble en mi membresíaMariana Ortega · ComplaintHøjReply in 18mLocker 112 will not lockAndrés Salgado · VedligeholdelseMellemResolve in 6hFreeze my membership for AugustLucía Herrera · ForespørgselLavReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHøjReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · ForespørgselMellemResolve in 2d
Nordlys KeramikkBergenAlle billetterTwo mugs arrived brokenIngrid Solberg · AnsøgningHøjReply in 25mWhere is order 10482?Lars Bakke · SpørgsmålMellemResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLavReply in 6hChange the address before it shipsOla Nygaard · ForespørgselUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · SpørgsmålLavResolved
Kampung WorksKuala LumpurAlle billetterWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · ForespørgselMellemReply in 2hParcel left at receptionPriya Nair · SpørgsmålLavReply in 4hAir con too cold on level 3Farhan Ismail · VedligeholdelseMellemResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHøjReply 2h overdue
Brightwater PlumbingManchesterAlle billetterBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · ForespørgselMellemResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHøjReply 45m overdueGas safety certificate copyTom Ashworth · ForespørgselLavReply in 6hRadiator in the hall stays coldAisha Khan · VedligeholdelseMellemResolve in 1d
Hanami SpaKyotoAlle billetterMove my Saturday massage to SundayYuki Tanaka · ForespørgselMellemReply in 20mGift card not working onlineEmma Clarke · IncidentHøjResolve in 4hDo you have a women-only onsen time?Haruka Mori · SpørgsmålLavReply in 5hLeft a scarf in locker 18Sota Ishikawa · ForespørgselLavResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHøjReply 30m overdue
Riverside LiveMelbourneAlle billetterTickets never arrived by emailLiam O’Connor · IncidentHøjReply in 15mWheelchair seats for Friday’s showGrace Nguyen · ForespørgselMellemResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHøjReply 1h overdueIs there a cloakroom?Sarah Kim · SpørgsmålLavReply in 8hLost phone near the barMia Russo · ForespørgselMellemResolve in 1d
Inka TrailsCuscoAlle billetterAltitude sickness, can we start a day later?Hannah Becker · ForespørgselUrgentReply in 10mMachu Picchu entry time changedTom Hughes · SpørgsmålHøjResolve in 3hVegetarian meals on the trekLéa Martin · ForespørgselLavReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHøjReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · ForespørgselLavResolve in 2d
Harbourline LettingsCape TownAlle billetterGeyser leaking in the flat on Bree StreetThabo Nkosi · VedligeholdelseUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · ForespørgselMellemResolve in 2hSecond key for the parking gateSipho Dlamini · ForespørgselLavReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHøjResolve in 1dWhen is the lease renewal due?Kagiso Molefe · SpørgsmålLavReply in 7h
Forja Strength ClubMexico CityAlle billetterCobro doble en mi membresíaMariana Ortega · ComplaintHøjReply in 18mLocker 112 will not lockAndrés Salgado · VedligeholdelseMellemResolve in 6hFreeze my membership for AugustLucía Herrera · ForespørgselLavReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHøjReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · ForespørgselMellemResolve in 2d
Nordlys KeramikkBergenAlle billetterTwo mugs arrived brokenIngrid Solberg · AnsøgningHøjReply in 25mWhere is order 10482?Lars Bakke · SpørgsmålMellemResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLavReply in 6hChange the address before it shipsOla Nygaard · ForespørgselUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · SpørgsmålLavResolved
Kampung WorksKuala LumpurAlle billetterWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · ForespørgselMellemReply in 2hParcel left at receptionPriya Nair · SpørgsmålLavReply in 4hAir con too cold on level 3Farhan Ismail · VedligeholdelseMellemResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHøjReply 2h overdue
Brightwater PlumbingManchesterAlle billetterBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · ForespørgselMellemResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHøjReply 45m overdueGas safety certificate copyTom Ashworth · ForespørgselLavReply in 6hRadiator in the hall stays coldAisha Khan · VedligeholdelseMellemResolve in 1d
Hanami SpaKyotoAlle billetterMove my Saturday massage to SundayYuki Tanaka · ForespørgselMellemReply in 20mGift card not working onlineEmma Clarke · IncidentHøjResolve in 4hDo you have a women-only onsen time?Haruka Mori · SpørgsmålLavReply in 5hLeft a scarf in locker 18Sota Ishikawa · ForespørgselLavResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHøjReply 30m overdue
Riverside LiveMelbourneAlle billetterTickets never arrived by emailLiam O’Connor · IncidentHøjReply in 15mWheelchair seats for Friday’s showGrace Nguyen · ForespørgselMellemResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHøjReply 1h overdueIs there a cloakroom?Sarah Kim · SpørgsmålLavReply in 8hLost phone near the barMia Russo · ForespørgselMellemResolve in 1d
Inka TrailsCuscoAlle billetterAltitude sickness, can we start a day later?Hannah Becker · ForespørgselUrgentReply in 10mMachu Picchu entry time changedTom Hughes · SpørgsmålHøjResolve in 3hVegetarian meals on the trekLéa Martin · ForespørgselLavReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHøjReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · ForespørgselLavResolve in 2d
Harbourline LettingsCape TownAlle billetterGeyser leaking in the flat on Bree StreetThabo Nkosi · VedligeholdelseUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · ForespørgselMellemResolve in 2hSecond key for the parking gateSipho Dlamini · ForespørgselLavReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHøjResolve in 1dWhen is the lease renewal due?Kagiso Molefe · SpørgsmålLavReply in 7h
Forja Strength ClubMexico CityAlle billetterCobro doble en mi membresíaMariana Ortega · ComplaintHøjReply in 18mLocker 112 will not lockAndrés Salgado · VedligeholdelseMellemResolve in 6hFreeze my membership for AugustLucía Herrera · ForespørgselLavReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHøjReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · ForespørgselMellemResolve in 2d
Nordlys KeramikkBergenAlle billetterTwo mugs arrived brokenIngrid Solberg · AnsøgningHøjReply in 25mWhere is order 10482?Lars Bakke · SpørgsmålMellemResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLavReply in 6hChange the address before it shipsOla Nygaard · ForespørgselUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · SpørgsmålLavResolved
Kampung WorksKuala LumpurAlle billetterWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · ForespørgselMellemReply in 2hParcel left at receptionPriya Nair · SpørgsmålLavReply in 4hAir con too cold on level 3Farhan Ismail · VedligeholdelseMellemResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHøjReply 2h overdue
Brightwater PlumbingManchesterAlle billetterBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · ForespørgselMellemResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHøjReply 45m overdueGas safety certificate copyTom Ashworth · ForespørgselLavReply in 6hRadiator in the hall stays coldAisha Khan · VedligeholdelseMellemResolve in 1d
Hanami SpaKyotoAlle billetterMove my Saturday massage to SundayYuki Tanaka · ForespørgselMellemReply in 20mGift card not working onlineEmma Clarke · IncidentHøjResolve in 4hDo you have a women-only onsen time?Haruka Mori · SpørgsmålLavReply in 5hLeft a scarf in locker 18Sota Ishikawa · ForespørgselLavResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHøjReply 30m overdue
Riverside LiveMelbourneAlle billetterTickets never arrived by emailLiam O’Connor · IncidentHøjReply in 15mWheelchair seats for Friday’s showGrace Nguyen · ForespørgselMellemResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHøjReply 1h overdueIs there a cloakroom?Sarah Kim · SpørgsmålLavReply in 8hLost phone near the barMia Russo · ForespørgselMellemResolve in 1d
Inka TrailsCuscoAlle billetterAltitude sickness, can we start a day later?Hannah Becker · ForespørgselUrgentReply in 10mMachu Picchu entry time changedTom Hughes · SpørgsmålHøjResolve in 3hVegetarian meals on the trekLéa Martin · ForespørgselLavReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHøjReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · ForespørgselLavResolve in 2d
Harbourline LettingsCape TownAlle billetterGeyser leaking in the flat on Bree StreetThabo Nkosi · VedligeholdelseUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · ForespørgselMellemResolve in 2hSecond key for the parking gateSipho Dlamini · ForespørgselLavReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHøjResolve in 1dWhen is the lease renewal due?Kagiso Molefe · SpørgsmålLavReply in 7h
Forja Strength ClubMexico CityAlle billetterCobro doble en mi membresíaMariana Ortega · ComplaintHøjReply in 18mLocker 112 will not lockAndrés Salgado · VedligeholdelseMellemResolve in 6hFreeze my membership for AugustLucía Herrera · ForespørgselLavReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHøjReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · ForespørgselMellemResolve in 2d
Nordlys KeramikkBergenAlle billetterTwo mugs arrived brokenIngrid Solberg · AnsøgningHøjReply in 25mWhere is order 10482?Lars Bakke · SpørgsmålMellemResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLavReply in 6hChange the address before it shipsOla Nygaard · ForespørgselUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · SpørgsmålLavResolved
Kampung WorksKuala LumpurAlle billetterWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · ForespørgselMellemReply in 2hParcel left at receptionPriya Nair · SpørgsmålLavReply in 4hAir con too cold on level 3Farhan Ismail · VedligeholdelseMellemResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHøjReply 2h overdue
Brightwater PlumbingManchesterAlle billetterBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · ForespørgselMellemResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHøjReply 45m overdueGas safety certificate copyTom Ashworth · ForespørgselLavReply in 6hRadiator in the hall stays coldAisha Khan · VedligeholdelseMellemResolve in 1d
Hanami SpaKyotoAlle billetterMove my Saturday massage to SundayYuki Tanaka · ForespørgselMellemReply in 20mGift card not working onlineEmma Clarke · IncidentHøjResolve in 4hDo you have a women-only onsen time?Haruka Mori · SpørgsmålLavReply in 5hLeft a scarf in locker 18Sota Ishikawa · ForespørgselLavResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHøjReply 30m overdue
Riverside LiveMelbourneAlle billetterTickets never arrived by emailLiam O’Connor · IncidentHøjReply in 15mWheelchair seats for Friday’s showGrace Nguyen · ForespørgselMellemResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHøjReply 1h overdueIs there a cloakroom?Sarah Kim · SpørgsmålLavReply in 8hLost phone near the barMia Russo · ForespørgselMellemResolve in 1d
Inka TrailsCuscoAlle billetterAltitude sickness, can we start a day later?Hannah Becker · ForespørgselUrgentReply in 10mMachu Picchu entry time changedTom Hughes · SpørgsmålHøjResolve in 3hVegetarian meals on the trekLéa Martin · ForespørgselLavReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHøjReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · ForespørgselLavResolve in 2d
CCasa do Pátio AlfamaHvordan kan vi hjælpe?
- Check-in and late arrival
- Using the air conditioning in your room
- From the airport to Alfama
- Parking near the hotel
Kibo Solar ServicesNairobiLøst · WhatsAppInverter showing error E07
Wanjiku M.
Our technician reset the battery link this morning, and your system is back to full output. The error will not come back.
Sent on WhatsAppKKibo Solar ServicesHvordan kan vi hjælpe?
- Reading your inverter display
- Why output drops on cloudy days
- Paying by M-Pesa
- Your service plan explained
Okafor & Bello SolicitorsLagosLøst · E-mailCopy of the signed tenancy agreement
Chidinma O.
Please find the signed agreement attached, with the stamp duty receipt. Both are also in your client portal.
Sent by emailSStudio LumeHvordan kan vi hjælpe?
- Remarcar ou cancelar um horário
- Política de atraso
- Depois da coloração
- Produtos que usamos
Villa Coral RentalsPunta CanaLøst · TekstbeskedPool too cold for the kids
Yamilet P.
The pool heater is back on and the water will reach 29° by this afternoon. Enjoy the rest of your week!
Sent by text messageAAtlas Golf ClubHvordan kan vi hjælpe?
- Booking for a group of four
- Weather and course closures
- Bringing a guest
- Handicap certificates
Maison VerdunMontréalLøst · E-mailAllergy information before our visit
Camille G.
The kitchen has noted the sesame allergy on your reservation for Friday, and the chef will prepare a separate tasting menu.
Sent by emailMMaison VerdunHvordan kan vi hjælpe?
- Groupes de plus de huit
- Allergies et régimes
- Utiliser une carte-cadeau
- Solde et validité
Studio LumeSão PauloLøst · WhatsAppCor ficou diferente do combinado
Beatriz S.
Remarcamos sua correção para quinta às 14h, sem custo. A Renata vai fazer o ajuste do tom com você.
Sent on WhatsAppVVilla Coral RentalsHvordan kan vi hjælpe?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Pool heating and hours
- Backup power during outages
Atlas Golf ClubMarrakechLøst · E-mailBuggy booked but not ready
Youssef B.
We are sorry for the wait at the first tee. Your next buggy is on us, and we have added a second car for morning slots.
Sent by emailCCasa do Pátio AlfamaHvordan kan vi hjælpe?
- Check-in and late arrival
- Using the air conditioning in your room
- From the airport to Alfama
- Parking near the hotel
Kibo Solar ServicesNairobiLøst · WhatsAppInverter showing error E07
Wanjiku M.
Our technician reset the battery link this morning, and your system is back to full output. The error will not come back.
Sent on WhatsAppKKibo Solar ServicesHvordan kan vi hjælpe?
- Reading your inverter display
- Why output drops on cloudy days
- Paying by M-Pesa
- Your service plan explained
Okafor & Bello SolicitorsLagosLøst · E-mailCopy of the signed tenancy agreement
Chidinma O.
Please find the signed agreement attached, with the stamp duty receipt. Both are also in your client portal.
Sent by emailSStudio LumeHvordan kan vi hjælpe?
- Remarcar ou cancelar um horário
- Política de atraso
- Depois da coloração
- Produtos que usamos
Villa Coral RentalsPunta CanaLøst · TekstbeskedPool too cold for the kids
Yamilet P.
The pool heater is back on and the water will reach 29° by this afternoon. Enjoy the rest of your week!
Sent by text messageAAtlas Golf ClubHvordan kan vi hjælpe?
- Booking for a group of four
- Weather and course closures
- Bringing a guest
- Handicap certificates
Maison VerdunMontréalLøst · E-mailAllergy information before our visit
Camille G.
The kitchen has noted the sesame allergy on your reservation for Friday, and the chef will prepare a separate tasting menu.
Sent by emailMMaison VerdunHvordan kan vi hjælpe?
- Groupes de plus de huit
- Allergies et régimes
- Utiliser une carte-cadeau
- Solde et validité
Studio LumeSão PauloLøst · WhatsAppCor ficou diferente do combinado
Beatriz S.
Remarcamos sua correção para quinta às 14h, sem custo. A Renata vai fazer o ajuste do tom com você.
Sent on WhatsAppVVilla Coral RentalsHvordan kan vi hjælpe?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Pool heating and hours
- Backup power during outages
Atlas Golf ClubMarrakechLøst · E-mailBuggy booked but not ready
Youssef B.
We are sorry for the wait at the first tee. Your next buggy is on us, and we have added a second car for morning slots.
Sent by emailHarbourline LettingsCape TownAlle billetterGeyser leaking in the flat on Bree StreetThabo Nkosi · VedligeholdelseUrgentReply 40m overdueDeposit statement for 14 Kloof RoadAnna Visser · ForespørgselMellemResolve in 2hSecond key for the parking gateSipho Dlamini · ForespørgselLavReply in 5hNoise from the unit upstairsMegan Fourie · ComplaintHøjResolve in 1dWhen is the lease renewal due?Kagiso Molefe · SpørgsmålLavReply in 7h
Forja Strength ClubMexico CityAlle billetterCobro doble en mi membresíaMariana Ortega · ComplaintHøjReply in 18mLocker 112 will not lockAndrés Salgado · VedligeholdelseMellemResolve in 6hFreeze my membership for AugustLucía Herrera · ForespørgselLavReply in 3hCoach missed my 7:00 sessionJavier Méndez · ComplaintHøjReply 1h overdueInvoice with my RFC, pleaseFernanda Ruiz · ForespørgselMellemResolve in 2d
Nordlys KeramikkBergenAlle billetterTwo mugs arrived brokenIngrid Solberg · AnsøgningHøjReply in 25mWhere is order 10482?Lars Bakke · SpørgsmålMellemResolve in 9hGlaze colour on the website looks lighterMaja Lund · FeedbackLavReply in 6hChange the address before it shipsOla Nygaard · ForespørgselUrgentReply 15m overdueCan the bowls go in the dishwasher?Kari Haugen · SpørgsmålLavResolved
Kampung WorksKuala LumpurAlle billetterWi-Fi drops in the Rimba roomAisyah Rahman · IncidentUrgentResolve in 35mBook the event hall for 40 peopleDaniel Tan · ForespørgselMellemReply in 2hParcel left at receptionPriya Nair · SpørgsmålLavReply in 4hAir con too cold on level 3Farhan Ismail · VedligeholdelseMellemResolve in 1dCharged for a day pass twiceJessica Lim · ComplaintHøjReply 2h overdue
Brightwater PlumbingManchesterAlle billetterBoiler pressure dropping againGemma Holt · IncidentUrgentReply in 12mQuote for a new bathroom suiteRaj Patel · ForespørgselMellemResolve in 3dEngineer left mud on the carpetHelen Price · ComplaintHøjReply 45m overdueGas safety certificate copyTom Ashworth · ForespørgselLavReply in 6hRadiator in the hall stays coldAisha Khan · VedligeholdelseMellemResolve in 1d
Hanami SpaKyotoAlle billetterMove my Saturday massage to SundayYuki Tanaka · ForespørgselMellemReply in 20mGift card not working onlineEmma Clarke · IncidentHøjResolve in 4hDo you have a women-only onsen time?Haruka Mori · SpørgsmålLavReply in 5hLeft a scarf in locker 18Sota Ishikawa · ForespørgselLavResolve in 2dCharged the cancellation fee by mistakeMika Yamada · ComplaintHøjReply 30m overdue
Riverside LiveMelbourneAlle billetterTickets never arrived by emailLiam O’Connor · IncidentHøjReply in 15mWheelchair seats for Friday’s showGrace Nguyen · ForespørgselMellemResolve in 5hRefund for the cancelled support actBen Taylor · ComplaintHøjReply 1h overdueIs there a cloakroom?Sarah Kim · SpørgsmålLavReply in 8hLost phone near the barMia Russo · ForespørgselMellemResolve in 1d
Inka TrailsCuscoAlle billetterAltitude sickness, can we start a day later?Hannah Becker · ForespørgselUrgentReply in 10mMachu Picchu entry time changedTom Hughes · SpørgsmålHøjResolve in 3hVegetarian meals on the trekLéa Martin · ForespørgselLavReply in 6hGuide arrived 40 minutes lateCarlos Vega · ComplaintHøjReply 25m overdueReceipt for the Rainbow Mountain tourOlivia Brown · ForespørgselLavResolve in 2d
CCasa do Pátio AlfamaHvordan kan vi hjælpe?
- Check-in and late arrival
- Using the air conditioning in your room
- From the airport to Alfama
- Parking near the hotel
Kibo Solar ServicesNairobiLøst · WhatsAppInverter showing error E07
Wanjiku M.
Our technician reset the battery link this morning, and your system is back to full output. The error will not come back.
Sent on WhatsAppKKibo Solar ServicesHvordan kan vi hjælpe?
- Reading your inverter display
- Why output drops on cloudy days
- Paying by M-Pesa
- Your service plan explained
Okafor & Bello SolicitorsLagosLøst · E-mailCopy of the signed tenancy agreement
Chidinma O.
Please find the signed agreement attached, with the stamp duty receipt. Both are also in your client portal.
Sent by emailSStudio LumeHvordan kan vi hjælpe?
- Remarcar ou cancelar um horário
- Política de atraso
- Depois da coloração
- Produtos que usamos
Villa Coral RentalsPunta CanaLøst · TekstbeskedPool too cold for the kids
Yamilet P.
The pool heater is back on and the water will reach 29° by this afternoon. Enjoy the rest of your week!
Sent by text messageAAtlas Golf ClubHvordan kan vi hjælpe?
- Booking for a group of four
- Weather and course closures
- Bringing a guest
- Handicap certificates
Maison VerdunMontréalLøst · E-mailAllergy information before our visit
Camille G.
The kitchen has noted the sesame allergy on your reservation for Friday, and the chef will prepare a separate tasting menu.
Sent by emailMMaison VerdunHvordan kan vi hjælpe?
- Groupes de plus de huit
- Allergies et régimes
- Utiliser une carte-cadeau
- Solde et validité
Studio LumeSão PauloLøst · WhatsAppCor ficou diferente do combinado
Beatriz S.
Remarcamos sua correção para quinta às 14h, sem custo. A Renata vai fazer o ajuste do tom com você.
Sent on WhatsAppVVilla Coral RentalsHvordan kan vi hjælpe?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Pool heating and hours
- Backup power during outages
Atlas Golf ClubMarrakechLøst · E-mailBuggy booked but not ready
Youssef B.
We are sorry for the wait at the first tee. Your next buggy is on us, and we have added a second car for morning slots.
Sent by emailCalisto Desk
One case from the first message to the answer
Every question, complaint, claim and repair is a ticket with its own clock, its own history and the customer beside it.
Billetter
One queue, one record.
Anmodninger
Waiting to become tickets.
Service niveauer
Targets on your own hours.
Resolve It
Repairs, claims and refunds.
Viden
Answers written once.
Tråde og Dial
Conversations and calls.
Rapporter
Satisfaction and rules.
On a Phone
With or without signal.
Billetter
Work every case from one queue and one record
Every ticket is in one queue you see as a list, a board or a calendar, with the next answer due at the top. A ticket carries its type, priority, team, fields, files and what it is about, with every reply and note on one timeline.
Alle billetter
The full customer-service inbox
Ny billet
ListeBestyrelse<Kalender
Åben38
Tildelt ingen6
Løst i dag14
I alt1,286
Subject, requester, email…StatusPrioritetTypeSLASLA-hastighed
EmnePrioritetStatusForfaldsdatoModtager
Pool pump making a grinding noise at Villa 7#e41a07c2 · Megan Walsh · VedligeholdelseUrgentÅbenReply 35m overdueYamilet P.
Airport pickup did not show at PUJ#b7d2f915 · Daniel Okoro · ComplaintHøjÅbenReply 1h overdueRafael M.
Can we add a private chef for Saturday dinner?#9c3e5a80 · Sofia Bianchi · ForespørgselMellemÅbenReply in 14mTildelt ingen
Generator ran all night next to Villa 3#2f8b61d4 · James Carter · ComplaintHøjI gangResolve in 48mYamilet P.
Deposit refund for our stay last week#7a05c3e9 · Laura Schmidt · ForespørgselMellemVenterResolve in 2dRafael M.
Wi-Fi drops in the upstairs bedrooms#d61f4b27 · Ana Ramírez · IncidentMellemI gangResolve in 5hCarla D.
Broken sun lounger by the pool#58e9a1f0 · Mark Johnson · VedligeholdelseLavÅbenReply in 3hTildelt ingen
Late checkout on Sunday?#0c7d2e64 · Chloé Dubois · SpørgsmålLavLøstResolvedCarla D.
Billettyper
Each type sets its default priority, group, icon, required fields and its own SLA targets.
Billetter
SLA PoliciesBillettyperTilfredshedsoptællingGodkendelserTeamsRouting
Billettyper indsamler den rette information pr. scenario og tilpasser indtastningsformularen.Tilføj Type
| Navn | Standard prioritet | Standardgruppe | Egne felter |
|---|---|---|---|
| Billing | Høj | Front Desk | 3 felter |
| Membership Freeze | Lav | Memberships | 3 felter |
| Equipment | Mellem | Floor Team | 2 felter |
| Class Booking | Mellem | Front Desk | 2 felter |
| Personal Training | Mellem | Coaches | 2 felter |
| Facilities | Høj | Maintenance | 2 felter |
| Lockers and Lost Property | Lav | Front Desk | 1 felt |
Rediger billettype
Egne felterTilføj felt
freeze_startFreeze startsDatoKrævetmonthsMonthsRullemenuKrævetService Level TargetsLeave a row empty to use the targets in SLA Policies.
PrioritetFørste svar (min)Oppløsning (min)Lav1201,440Mellem601,440Høj60480Urgent15120
AnnullerGem type
Gemte visninger
Ready-made views such as Unassigned Urgent and SLA Breaching, beside the views you save yourself.
Alle billetter
Ny billet
ListeBestyrelse<Kalender
Mine åbne billetterUnassigned UrgentSLA BreachingLøst i dagAll OpenRefunds this weekAccess requestsFriday’s showGem visning
Subject, requester, email…StatusPrioritetTypeSLASLA-hastighed
EmnePrioritetStatusForfaldsdatoModtager
Refund for the cancelled support act#3f0b84e2 · Ben Taylor · ComplaintHøjÅbenReply 1h overdueChloe W.
Tickets never arrived by email#5c2e9f07 · Liam O’Connor · IncidentHøjÅbenReply 22m overdueChloe W.
Charged twice for two general admission tickets#a8d1c4f6 · Priya Desai · ComplaintUrgentI gangResolve 2h overdueJosh P.
Wheelchair seats for Friday’s show#6e3b9a12 · Grace Nguyen · ForespørgselMellemÅbenReply in 9mTildelt ingen
Name change on a transferred ticket#c47f0d85 · Tom Fraser · ForespørgselMellemVenterResolve in 31mJosh P.
Bag left at the cloakroom on Saturday#91a6e3b0 · Hannah Lee · ForespørgselLavÅbenReply in 40mMia R.
Bar card not accepted at the second bar#0d58b2c7 · Oliver Grant · IncidentHøjÅbenReply 15m overdueTildelt ingen
Svar
One library, shared or personal, and a reply can also set the status, priority, assignee and tags.
Alle billetter
Gift card not working online
#d90c3e6b · åbnet today 10:12 · Hanami SpaI gangHøjIncidentE-mailFørste svar påkrævet om 12mAfgørelse påkrævet inden for 3hSamtaleAktivitet
Emma Clarke10:12
Hello, I was given a Hanami gift card for my birthday but the booking page says the code is not valid. Could you check it? The code is HNM-4821.
SvarPrivat noteVidenSvarSvar indenE-mailTekstbeskedWhatsAppTil emma.clarke@outlook.com
Svar til kunden…
Svar pr. e-mailSøg svar…Gift card balanceGift cardsHello Emma, I checked card HNM-4821 and it holds ￥15,000. It works at reception and on our booking page.Gift card fixed, book againGift cardsDerefter LøstHello Emma, the card is working again. Please try the booking page once more, and the full value will apply.Move a treatmentBookingsHello Emma, I can move your treatment to any free time this week. Which day suits you best?Onsen hours and etiquetteFacilitiesThe onsen is open from 07:00 to 22:00. Please shower before entering and keep towels out of the water.Checking with the teamDerefter VenterThank you for your patience, Emma. I am checking this with our team and will write again today.My sign-off for regularsIt is always lovely to see you at Hanami, Emma. Ren
HandlingerStatusI gangPrioritetHøjHoldReceptionModtagerRen Kobayashi
ForespørgselspersonEmma Clarkeemma.clarke@outlook.com+81 80-4417-2290Vis i Kontakter
Suggested Answers
Switched on, each new ticket gets an answer written from your published articles for a person to send, and a conversation can be answered first; what it cannot answer goes to the team.
Alle billetter
Posso remarcar minha coloração de sábado?
#6a2c9e41 · åbnet today 09:31 · Studio LumeÅbenMellemSpørgsmålWhatsAppFørste svar påkrævet om 26mAfgørelse påkrævet inden for 7hSamtaleAktivitet
Camila Rocha09:31
Oi! Tenho coloração marcada para sábado às 10h com a Renata, mas preciso trocar para a semana que vem. Ainda dá tempo de remarcar sem pagar taxa?
Suggested answer · send it from the reply box09:31
Oi Camila! Dá sim: remarcações feitas até 24 horas antes do horário não têm taxa. Me diga o dia que prefere na semana que vem e eu remarco com a Renata.
SvarPrivat noteVidenSvarSvar indenE-mailTekstbeskedWhatsAppTil +55 11 98765-4321
Oi Camila! Dá sim: remarcações feitas até 24 horas antes do horário não têm taxa. Me diga o dia que prefere na semana que vem e eu remarco com a Renata.
Relaterede artiklerRelateret: Remarcar ou cancelar um horárioSend på WhatsAppHandlingerStatusÅbenPrioritetMellemHoldRecepçãoModtagerBeatriz Souza
ForespørgselspersonCamila Rochacamila.rocha@gmail.com+55 11 98765-4321Vis i Kontakter
Where a Reply Leaves
An email opens Mail’s composer; a text or WhatsApp goes from the business’s own number or line, and is recorded once it has left.
Alle billetter
Machu Picchu entry time changed
#2e7fc05b · åbnet yesterday 18:40 · Inka TrailsI gangHøjSpørgsmålWhatsAppFørste svar modtagetAfgørelse påkrævet inden for 2h 40mSamtaleAktivitet
Tom Hughes18:40
Our Machu Picchu tickets now say 06:00 instead of 09:00. Does our train still work?
Miguel Apaza18:52
Checking now, Tom. Your new tickets are attached.
Sent by emailMiguel Apaza19:05
We moved you to the 03:20 train from Ollantaytambo.
Sent on WhatsAppRosa Quispe05:10
Rosa here, your guide. I am at the station exit with a yellow flag.
Sent on WhatsApp from a team phoneMiguel Apaza05:14
Your hotel bags go straight to Aguas Calientes.
Sent by text messageSvarPrivat noteVidenSvarSvar indenE-mailTekstbeskedWhatsAppTil +51 984 512 337
Good morning Tom, the bus to the entrance leaves at 05:30 from the main square. Rosa has your tickets.
Send tekstbeskedForespørgselspersonTom Hughestom.hughes@gmail.com+51 984 512 337Vis i Kontakter
HandlingerStatusI gangPrioritetHøjHoldOperationsModtagerMiguel Apaza
The Customer Beside It
Their bookings, orders, payments and related tickets, read from the apps that hold them.
Alle billetter
Charged twice for the Rimba room on Tuesday
#57c0a3e2 · åbnet today 08:05 · Kampung WorksÅbenHøjComplaintE-mailFørste svar modtagetAfgørelse påkrævet inden for 5h 10mSamtaleAktivitet
Aisyah Rahman08:05
Hi, my card shows two charges for the Rimba room booking on Tuesday. We only booked it once, for the client workshop. Could you refund the second one?
Mei Ling Chua08:19
Hi Aisyah, I can see both charges and I am refunding the second one now. You will see it back on your card in a few days.
Sent by emailSvarPrivat noteVidenSvarSvar indenE-mailTekstbeskedWhatsAppTil aisyah@tanjonganalytics.my
Hi Aisyah, the second charge of RM 240.00 is refunded to your card.
Svar pr. e-mailKontekst for kunderVerificeret: ID-kontrol
KontaktVirksomhedTanjong Analytics Sdn BhdTitelHead of OperationsTelefon+60 12-338 4417FaseCustomer
BookingerRimba Room14/11/2026 · Confirmed · RM 240.00Event Hall28/11/2026 · Tentative · RM 1,850.00
IndkøbDay passes × 1020/10/2026 · Front desk · RM 450.00
SaldoerMeeting-room hours6 leftKW-CR-2207RM 120.00
ServicehistorikDesk lamp replaced · Hot desk 1402/10/2026 · Done
MedlemskabResident Desk26/09/2025 · Active
ForespørgselspersonAisyah Rahmanaisyah@tanjonganalytics.my+60 12-338 4417Vis i Kontakter
Two People, One Ticket
A change made over a colleague’s newer one is refused, and the agent is told.
Alle billetter
Two mugs arrived broken
#7ab3c0e5 · åbnet today 07:48 · Nordlys KeramikkVenterHøjAnsøgningE-mailFørste svar modtagetAfgørelse påkrævet inden for 1dSamtaleAktivitet
Ingrid Solberg07:48
Hei, the parcel came this morning and two of the Fjord mugs are cracked through. I have photos. Can you send new ones before Sunday?
Erik Haugland08:10
Tildelt Silje Tveit · lige nuStatus ændret til Venter · lige nuHei Ingrid, I am so sorry. Could you send the photos of the mugs and the box? Then we can send new ones today.
Sent by emailSvarPrivat noteVidenSvarSvar indenE-mailTekstbeskedWhatsAppTil ingrid.solberg@online.no
Hei Ingrid, two new Fjord mugs are packed and
Svar pr. e-mailHandlingerStatusVenterPrioritetHøjHoldCustomer CareModtagerSilje Tveit
ForespørgselspersonIngrid Solbergingrid.solberg@online.no+47 912 44 870Vis i Kontakter
Merge and Linked Tickets
Merge duplicates into the ticket that carries on, link the parts of a bigger case to it, and see every other ticket from the same person.
Alle billetter
Rail strike: group of 14 stuck at Ollantaytambo
#81c4d2e7 · åbnet today 06:12 · Inka TrailsI gangUrgentIncidentWhatsAppFørste svar modtagetAfgørelse påkrævet inden for 3h 15mSamtaleAktivitet
Hannah Becker06:12
The train to Aguas Calientes is cancelled because of the strike. All 14 of us are at the station. What do we do?
Rosa Quispe06:20
“Book two minibuses to Aguas Calientes” was linked to this ticket · 06:24“Are we still going today??” was merged into this ticket · 06:31Stay at the station café, Hannah. Two minibuses are on their way, and I have moved your entry to tomorrow.
Sent on WhatsAppLinked Tickets
Linked Tickets
- Book two minibuses to Aguas CalientesI gang
- Move the Machu Picchu entry for 14 to tomorrowVenter
- Extra night at the Ollantaytambo lodgeLøst
- Lunch boxes for the groupLøst
Merged into this ticket
- Are we still going today??Lukket
- Train cancelled, what nowLukket
Other Tickets From This Person
Merge Into ThisAdd a Linked TicketNew Linked Ticket- Altitude sickness, can we start a day later?Løst
- Vegetarian meals on the trekLøst
- Invoice for the group depositLukket
- Rainbow Mountain add-on for fourÅben
Side Conversations
Email a supplier, an owner or another team from the ticket; their answers stay on it, and the customer never sees them.
Alle billetter
The cake for our anniversary dinner was not the one we chose
#c3e81f05 · åbnet today 11:20 · Maison VerdunI gangHøjComplaintE-mailFørste svar modtagetAfgørelse påkrævet inden for 6hSamtaleAktivitet
Julie Tremblay11:20
We ordered the hazelnut cake for Saturday and a lemon tart came out. It was our 25th anniversary.
To Pâtisserie Rosemont · side conversation11:34
Our order for table 12 on Saturday was the hazelnut cake. Could you check what was sent?
Pâtisserie Rosemont · side conversation12:02
Our mistake, the labels were swapped. We will credit the cake and send a hazelnut one for them.
Camille Gagnon12:15
Julie, our pastry partner swapped two orders. A hazelnut cake is yours on your next visit, with our apologies.
Sent by emailSide ConversationsEmail a supplier, an owner or another team about this ticket. Their answers are kept here, and the customer never sees them.
- Pâtisserie RosemontOur mistake, the labels were swapped.3 beskeder · today 12:02
- Équipe événementsTable 12 can have the window again.2 beskeder · today 11:50
- Livraisons Express MTLDelivered 16:40 Friday, signed by Marc.1 besked · today 11:41
Time on a Ticket
Start a timer or log time worked; the ticket keeps every entry and who worked it.
Alle billetter
Title search on the Lekki Phase 1 plot
#4d7a90b3 · åbnet yesterday 14:05 · Okafor & Bello SolicitorsI gangHøjForespørgselE-mailFørste svar modtagetAfgørelse påkrævet inden for 1d 4hSamtaleAktivitet
Emeka Nwachukwu14:05
Good afternoon. We are about to pay the deposit on the Lekki plot. Could you confirm the title is clean before Friday?
Adaeze Okafor15:30
Good afternoon Mr Nwachukwu. We have filed the search at the Lands Registry and will report by Thursday.
Sent by emailSvarPrivat noteVidenSvarPrivat note: synlig kun for dit team
Survey plan matches the registry copy. Checking the excision notice next.
Tilføj noterTidWorked on this ticket3 t 25 minStop (18 min)Minutes workedChecked the excision noticeLogAnnuller
- Adaeze Okafor · Reviewing the survey plantoday 10:42Løb
- Tunde Bello · Lands Registry searchtoday 08:301 t 10 min
- Adaeze Okafor · Drafted the search reportyesterday 17:101 t 5 min
- Ifeoma Nwosu · Filed the search requestyesterday 15:0530 min
- Chidinma Obi · Call with the clientyesterday 14:2025 min
- Chidinma Obi · Sent the survey copyyesterday 14:1215 min
Ansøgninger
A damage or liability claim with the item, the damage, photos, who is liable and a cost estimate in its own currency.
Ansøgninger
Skade- og erstatningskrav
Ny erstatningskrav
ListeBestyrelse<Kalender
Åbnede krav7
Anslået eksponeringR 48 350,00
Løst12
I alt19
Vare, anmoder, beskrivelse…StatusPrioritetSLASLA-hastighed
| Ansøgning | Ansvarsforsikring | Omkostningsberegning | Status | Forfaldsdato |
|---|---|---|---|---|
| Red wine stain on the lounge carpet#f2a9c108 · Carpet · 14 Kloof Road · Anna Visser | Gæst / kunde | R 3 850,00 | Åben | Reply in 20m |
| Geyser burst and ceiling water damage#7be40d52 · Geyser · Flat 3, Bree Street · Thabo Nkosi | Ejerskab / virksomhed | R 21 400,00 | I gang | Resolve in 2d |
| Cracked glass top on the dining table#3c18e6fa · Dining table · 8 Ocean View Drive · Megan Fourie | Ventende | R 6 200,00 | Åben | Reply 1h overdue |
| Gate motor damaged by a delivery van#a05d7b39 · Gate motor · 22 Rhodes Avenue · Sipho Dlamini | Delte | R 8 900,00 | Venter | Resolve in 4d |
| Burn mark on the kitchen counter#e9f61c24 · Granite counter · 5 Camps Bay Lane · Kagiso Molefe | Gæst / kunde | R 4 600,00 | Åben | Reply in 3h |
| Lost remote for the garage door#61b8a0d7 · Remote · 14 Kloof Road · Pieter de Wet | Fraviget | R 450,00 | Løst | Resolved |
| Torn curtain in the main bedroom#b4c2e917 · Curtains · 3 Signal Hill Close · Lindiwe Zulu | Gæst / kunde | R 2 950,00 | Åben | Reply in 5h |
Billetter
SLA PoliciesBillettyperTilfredshedsoptællingGodkendelserTeamsRouting
Billettyper indsamler den rette information pr. scenario og tilpasser indtastningsformularen.Tilføj Type
| Navn | Standard prioritet | Standardgruppe | Egne felter |
|---|---|---|---|
| Billing | Høj | Front Desk | 3 felter |
| Membership Freeze | Lav | Memberships | 3 felter |
| Equipment | Mellem | Floor Team | 2 felter |
| Class Booking | Mellem | Front Desk | 2 felter |
| Personal Training | Mellem | Coaches | 2 felter |
| Facilities | Høj | Maintenance | 2 felter |
| Lockers and Lost Property | Lav | Front Desk | 1 felt |
Rediger billettype
Egne felterTilføj felt
freeze_startFreeze startsDatoKrævetmonthsMonthsRullemenuKrævetService Level TargetsLeave a row empty to use the targets in SLA Policies.
PrioritetFørste svar (min)Oppløsning (min)Lav1201,440Mellem601,440Høj60480Urgent15120
AnnullerGem type
Anmodninger
Turn what comes in into tickets, or send it on
New Request logs what someone asked for and which team it is for. It waits on Requests, as a list or a board, until it becomes a ticket or is resolved without one. A request sent to Legal opens a matter there instead.
Anmodninger
Anmodninger fra hele virksomheden, indtil hver bliver til en billet eller er løst
Ny forespørgsel
Ventende9
I gang4
Konverteret i dag3
Afsluttet61
Søg efter titel, anmoder eller kategori…VentendeI gangKonverteretAfsluttetAnnulleret
| Forespørgsel | Forespørgselsperson | Kategori | Prioritet | Modtaget | Status |
|---|---|---|---|---|---|
| Buggy with hand controls for Saturday’s roundKarim Benali · Members | Karim Benali | Members | Høj | 12/11/2026 | Ventende |
| Corporate membership agreement for 12 executivesNadia El Fassi · Contracts | Nadia El Fassi | ContractsJuridisk | Mellem | 12/11/2026 | I gang |
| Driving range lights stay off after 19:00Youssef Amrani · Facilities | Youssef Amrani | Facilities | Mellem | 11/11/2026 | Ventende |
| Handicap certificate for a visiting playerClaire Moreau · Members | Claire Moreau | Members | Lav | 11/11/2026 | Konverteret |
| Group lesson for six juniors on WednesdaysHamza Tazi · Academy | Hamza Tazi | Academy | Mellem | 10/11/2026 | I gang |
| Photos on the 18th green after a weddingLeila Berrada · Events | Leila Berrada | Events | Mellem | 09/11/2026 | Ventende |
| Club cover left at the 12th teeSofia Lindqvist · Lost property | Sofia Lindqvist | Lost property | Lav | 08/11/2026 | Afsluttet |
Doors That Write a Ticket
The client portal, a kiosk, a room’s TV, an owner’s report, a conversation’s Create Request and the sticker on a client’s equipment.
Anmodninger
Inverter beeping, battery at 12% VentendeHøj
LøsKonverter til billet
Detaljer
Forespørgsel
BeskrivelseThe inverter in the garage started beeping at 06:00 and the screen shows the battery at 12% even though the panels are in full sun. The lights flicker when the pump runs.
KategoriRepairPrioritetHøjStatusVentendeModtaget12/11/2026 07:14Sidst ændret12/11/2026 07:14Anmodninger
- Panels dusty after the dry spellFra Client portalVentende
- Second battery quote for the clinicFra Kiosk at the Karen officeKonverteret
- Meter reads zero since MondayFra Sticker on meter KM-2210I gang
- Move the panels before the roof repairFra Help center formVentende
- Service visit for the school in NgongFra Sticker on inverter KS-3908Afsluttet
ForespørgselspersonNavnGrace WanjiruE-mailgrace.wanjiru@gmail.com
KildeFraSticker on inverter KS-4471KategoriRepairTilføjet afgrace.wanjiru@gmail.comModtaget12/11/2026 07:14
Service niveauer
Answer and resolve each ticket inside its targets
Each priority has a first-response and a resolution target, overridden per ticket type and counted on the business’s own hours. A change of priority or type re-applies them. At risk and breached are each told once, to the people the business’s rules name.
Billetter
Response targets, ticket types, satisfaction surveys and who approves a comp or an escalation.
SLA PoliciesBillettyperTilfredshedsoptællingGodkendelserTeamsRouting
Billettermål
PrioritetFørste svar (min)Oppløsning (min)Lav4802,880Mellem2401,440Høj60480Urgent15120
Når en klokke træder ind i sine sidste 30 minutter, advares agenten, der holder billetten, og når den løber ud, bliver de (eller dine administratorer, når ingen holder den) underrettet. Begge er automatiseringer, du kan ændre, og du kan tilføje din egen eskalering. Åbn Automatiseringer
Åbningstider
Indstil dine driftstider nedenfor. SLA-uren pauser automatisk uden for dem (24/7, når ingen er indstillet), og alle andre Calisto-produkter deler denne ene tidsplan.
Mandag05:30–23:00Tirsdag05:30–23:00Onsdag05:30–23:00Torsdag05:30–23:00Fredag05:30–22:00Lørdag07:00–20:00Søndag08:00–14:00
Gem billetmålOne SLA Screen
Billetter
SLA PoliciesBillettyperTilfredshedsoptællingGodkendelserTeamsRouting
Samtalemål
Til samtaler på linjer, der er ruteret via tråde. En prioritet uden mål har ingen klokke.
PrioritetFørste svar (min)Oppløsning (min)Kun business-tiderNormal1201 440GemHøj30480GemUrgent10120Gem
Ring til svarmål
Hvor hurtigt opkald bør besvares. Telefon ▸ Ydeevnesrapporter i forhold til disse.
NavnMaksimal ringetid (sek)Maksimal køventid (sek)<Mål for svarprocentAktivShop line209092Workshop orders line3018085
Ticket targets, Threads conversation targets and Dial answer targets, set in one place.
Comps and Escalations
Ansøgninger
Geyser burst and ceiling water damage
Anmod om kompensation eller eskalering
Geyser burst and ceiling water damageTypeBeløb1 500,00ZARGrundTenant was without hot water for two nights. One week’s rent back as goodwill.Din forretning beslutter, hvem der besvarer dette i Indstillinger ▸ Godkendelser. Når ingen bliver spurgt, træder det i kraft øjeblikkeligt; ellers venter det i Godkendelser.Sendt til godkendelse for underskrift.
AnnullerIndsend ansøgning
Godkendelser3
Comp / Goodwill · Geyser burst and ceiling water damageAnmodet af Pieter de Wet · R 1 500,00 · Trin 1 af 2DelegerForespørg ændringerAfvisGodkend
Refund · Deposit statement for 14 Kloof RoadAnmodet af Lerato Mokoena · R 4 200,00DelegerForespørg ændringerAfvisGodkend
Escalation · Noise from the unit upstairsAnmodet af Pieter de WetDelegerForespørg ændringerAfvisGodkend
Each waits on the business’s own approval routing and is decided from the Approvals panel.
Refusioner
Alle billetter
Main course came out cold for two of us
Løs detOpdater bookingFlyt gæsten, ændr datoerneUdbetaling af refusionMod en af deres krav
Udbetaling af refusionGrundDetaljerTwo mains served cold on Friday, comped one course eachRefunderet gennem Betalinger under din refusionspolitik. En refusion over det beløb, din virksomhed satte, venter i Godkendelser.AnnullerRefusion
SamtaleRefusion på 61,60 $ udstedt
Mathieu Lavoie13:41
Refusion på 61,60 $ udstedt · 14:06Our mains came out cold on Friday and the server said it would be sorted. Nothing has come through yet.
Camille Gagnon14:08
Bonjour Mathieu, 61,60 $ is on its way back to your card. We are sorry about Friday's mains.
Sent by emailPayments’ own refund on the charge, under the business’s refund policy.
Who Sees the Money
Ansøgninger
Skade- og erstatningskrav
Åbnede krav4
Anslået eksponeringIkke delt med dig
Løst9
I alt13
AnsøgningAnsvarsforsikringOmkostningsberegningBuggy scraped a member’s car in the car parkCar · Bay 14Ejerskab / virksomhedIkke delt med digGolf ball broke a villa window on the 9thWindow · Villa 22VentendeIkke delt med digLocker door bentLocker 118Gæst / kundeIkke delt med digRental clubs returned with a cracked driverRental set R-07DelteIkke delt med digWine spilled on a lounge sofaSofa · ClubhouseFravigetIkke delt med dig
Detaljer for kravVareCar · Bay 14OmkostningsberegningIkke delt med digAnsvarsforsikringEjerskab / virksomhedFotos4 vedhæftet
Anmod om RefusionRefunds are decided by someone else in your business. Say why, and they choose the charge and the amount in Approvals.DetaljerBuggy 12 rolled into the member’s car. Repair quote attached.AnnullerAnmod om godkendelse
Estimates, refunds and charges follow the owner’s money settings; a figure not shared reads Not shared with you.
Resolve It
Send repairs, tasks and refunds where they belong
From inside the ticket: Send to Maintenance puts it in Dispatch’s requests, Create Work Order makes the job at once, a task goes to Dispatch, the reservation moves and the refund is issued. Customer service keeps the customer; maintenance never writes to them.
Alle billetter
Air conditioning leaking in the Villa 4 master bedroom
#4b8e2d61 · åbnet today 09:02 · Villa Coral RentalsI gangHøjVedligeholdelseWhatsAppFørste svar modtagetAfgørelse påkrævet inden for 3h 20mSamtaleAktivitet
Rachel Adeyemi09:02
Good morning! The AC in the master bedroom is dripping onto the floor and the room is getting warm. We are here until Sunday.
Yamilet Peña09:09
Good morning Rachel, I am so sorry. I am sending our maintenance team now, and I can move you to Villa 6 tonight if you prefer.
Sent on WhatsAppRachel Adeyemi09:15
Thank you. If it is fixed by this afternoon we will stay.
SvarPrivat noteVidenSvarSvar indenE-mailTekstbeskedWhatsAppTil +1 646-555-0183
Perfect. Our technician Luis is on his way and should be with you by 10:30.
Send på WhatsAppLøs detRingKontaktSamtaleOpdater bookingFlyt gæsten, ændr datoerneUdbetaling af refusionMod en af deres kravArbejdsordreSomething needs fixing? Send it to maintenance. They put it on a work order, and you keep answering the customer here.Send to MaintenanceOpret ArbejdsordreOpret OpgaveSend en opgave til feltteametOpdater aftaleFlyt pipeline fremadBookérBook det, der lige er blevet diskuteretPlanlæg et mødeEt videomøde med en invitation via e-mailBeskær teametIndlæg en linje i et team-kanal
Many Tickets, One Work Order
The requests that are one job become one work order, and each step of the work lands on every ticket.
Arbejdsordrer
Anmodninger opdelte i planlægningsbar feltarbejde
AnmodningerListeBestyrelse<KalenderGentagende
Pick the requests that are one job and make one work order from them. Customer service answers each customer; you never have to.Main Room5 Front Bar1 3 valgtOpret ArbejdsordreAdd to Work OrderReturn to Customer Service
- Air conditioning off in the main room12/11
- Very hot near the stage last night12/11
- Could not breathe at the back, no air at all12/11
- Stage left monitor crackles11/11
- Broken seat in row F10/11
- Tap on the second bar keeps dripping11/11
Air conditioning off in the main roomArbejdsordreAir conditioning not cooling · Main RoomTildelt · Scheduled 12/11/2026Åbn arbejdsordre
Very hot near the stage last nightArbejdsordreAir conditioning not cooling · Main RoomTildelt · Scheduled 12/11/2026Åbn arbejdsordre
Could not breathe at the back, no air at allArbejdsordreAir conditioning not cooling · Main RoomTildelt · Scheduled 12/11/2026Åbn arbejdsordre
Viden
Write the answers once and let customers find them
Articles by category, as drafts, published or archived, with how often each was read and how helpful readers found it. The same articles feed suggested replies, the help widget on your site, the client portal’s assistant and a website’s chat.
Artikler
Self-service answers for your customers, and references for your team
Ny artikel
Udgivet64
Udkast7
Arkiveret12
Visninger18,420
Søg artikler efter titel…UdgivetUdkastArkiveretKategoriWho Sees It
| Artikel | Kategori | Status | Who Sees It | Visninger | Hjælpsom | Opdateret |
|---|---|---|---|---|---|---|
| Onsen etiquette for first-time guests | Your Visit | Udgivet | Customers and Team | 3,412 | 94% | 2026/11/11 |
| Moving or cancelling a treatment | Bookings | Udgivet | Customers and Team | 2,876 | 88% | 2026/11/09 |
| Gift cards: buying and redeeming online | Gift Cards | Udgivet | Customers and Team | 1,954 | 91% | 2026/11/10 |
| Tattoos and the shared baths | Your Visit | Udgivet | Customers and Team | 1,633 | 86% | 2026/11/06 |
| What we provide and what to bring | Your Visit | Udgivet | Customers and Team | 1,288 | 97% | 2026/11/03 |
| Couples treatments and private rooms | Treatments | Udgivet | Customers and Team | 947 | 90% | 2026/10/31 |
| Late arrival and the cancellation fee | Bookings | Udgivet | Customers and Team | 812 | 79% | 2026/11/08 |
| Winter opening hours | Your Visit | Arkiveret | Customers and Team | 2,105 | 83% | 2026/08/08 |
Suggest an Article
While replying, the articles that match the ticket’s words.
Wi-Fi drops in the Rimba room#1f8a62dd · åbnet today 09:12 · Kampung Works
Aisyah Rahman09:12
The Wi-Fi in the Rimba meeting room keeps dropping every few minutes. I have a client call at 11:00, can someone help?
SvarPrivat noteVidenSvarSvar indenE-mailTekstbeskedWhatsAppTil +60 12-418 7730
Hi Aisyah, sorry about that. While Hafiz checks the access point, the Rimba room has a wired port under the table:
Relaterede artiklerRelateret: Connecting to the meeting room networkRelateret: Using the wired ports in meeting roomsRelateret: Booking a meeting roomSend på WhatsAppRelateret artikelUsing the wired ports in meeting rooms
Every meeting room has two network ports under the table, marked LAN 1 and LAN 2. Plug in with the cable from the drawer and you are online at once, no password needed. If your laptop has no port, reception lends a USB-C adapter for the day.
Indsæt linkSend på WhatsAppVersioner
Each edit keeps the version before it.
Tilbage til ArtiklerWhat to do if your boiler loses pressureUdgivetOpdaterUgemte ændringer
VersionshistorikWhat to do if your boiler loses pressure11/11/2026 16:42 · Sophie WalshTilbagestillWhat to do if your boiler loses pressure04/11/2026 10:05 · Callum ByrneTilbagestillBoiler losing pressure: what to check22/10/2026 14:30 · Sophie WalshTilbagestillBoiler losing pressure: what to check08/10/2026 09:18 · Dev MistryTilbagestillLow boiler pressure11/09/2026 11:51 · Callum ByrneTilbagestillLow boiler pressure14/08/2026 15:07 · Callum ByrneTilbagestillTilbagevending indlæser snapshottet i redaktøren; tryk på Gem for at beholde det.
Per Location
An article for one Location or for every Location.
Tilbage til ArtiklerHorario y estacionamiento en Forja PolancoUdgivetOpdaterUgemte ændringer
PublikationStatusUdgivetWho Sees ItCustomers and TeamKategoriClubesPlaceringForja PolancoTagsVis offentlig sideSlet
Hjælpecenter
Your own help center in your name, logo and colors, at Calisto’s address or on your own domain, with a Submit a Request form that opens a ticket.
VVilla Coral RentalsHvordan kan vi hjælpe?
- Airport transfer from PUJ
- Grocery delivery to your villa
- Check-in times and early arrival
- Pool heating and hours
- Backup power during outages
- Wi-Fi and the smart TV
- When the security deposit is returned
- Paying the balance before arrival
- Cancellation and changes
Team Only Articles
An article is for customers and the team or for the team only, and Team Notes on any article are for the team alone.
Tilbage til ArtiklerAnswering a client who asks about stamp duty on a leaseUdgivetOpdater
PublikationWho Sees ItTeam OnlyKategoriProperty
Booking a consultationCustomers and TeamAnswering a client who asks about stamp duty on a leaseTeam OnlyDocuments to bring for a property purchaseCustomers and TeamConflict check before a new matterTeam OnlyWhere to find your signed documentsCustomers and TeamEscalating a complaint to a partnerTeam Only
Was This Helpful?
Readers answer Yes or No under every article, and Articles shows how helpful each one is.
Care and Use
Can the stoneware go in the dishwasher?
Opdateret 07.11.2026Yes. Every mug, bowl and plate from the Fjord and Myr collections is fired at 1,240° and is safe in the dishwasher and the microwave.
The hand-painted Nordlys series is the exception: wash it by hand in warm water, so the gold rim keeps its shine.
To keep the glaze bright for years, avoid scouring pads, and let the pieces cool before you put them in cold water.
Var dette hjælpsomt?JaNej
Built-in Communication
Answer conversations and calls on the business’s own lines
Calisto Threads puts every business line, booking-site thread and shared mailbox in one view, assigned, routed and timed. Calisto Dial runs the agent console, queues, call flows, callbacks and recordings. Each opens as a section of Desk and is sold on its own, per agent.
Every Line in One View
The business’s chat lines, booking-site threads and shared mailboxes in one list, each conversation with its waiting clock and who has it.
Samtaler4AlleMest presserendeMinTildelt ingenLukketWhatsApp · RéservationsInstagramreservations@maisonverdun.caSøg i samtalerFilterSortér
ÉGÉmilie Gagnon09:41Can we move our table for six to 20:00 tonight?UrgentVenter 18 min
MRMarc-André Roy09:22Is the tasting menu possible without gluten?Høj prioritetVenter 41 min
JTJulien Tremblay08:58I left a grey scarf at table 12 last nightVenter 1 h 5 min
SKSarah KleinCG08:30Private dining for 14 on Saturday
OCOlivier CôtéCG08:12What is left on my gift card?
NBNadia BenaliHLI gårMerci, see you Friday at 19:30!
Émilie GagnonWhatsApp · Réservations · +1 514-555-0187Tildel til migLuk
Bonjour! We have a table for six at 19:00 tonight under Gagnon.09:38Our flight lands late. Can we move it to 20:00?09:41
Besked Émilie Gagnon…
Opret billet
A conversation or a call becomes a ticket that links it, never a copy.
Grace Wanjiru+254 712 448 109Luk
Good morning. After the storm last night the inverter shows E07 and the house is on grid power.07:52Sorry to hear that, Grace. Can you send a photo of the inverter screen?07:58
Opret billetSæt problemet i supportkøenEmneChat with Grace WanjiruDetaljerInverter showing E07 after the storm, battery light red. House on grid power since last night.PrioritetHøjBillet oprettet
Alle billetterChat with Grace Wanjiru#c3e81f20 · åbnet today 08:05 · Kibo Solar ServicesÅbenHøjIncidentWhatsApp
Samtale
Grace Wanjiru07:52
Good morning. After the storm last night the inverter shows E07 and the house is on grid power.
Wanjiku M.07:58
Sorry to hear that, Grace. Can you send a photo of the inverter screen?
Grace Wanjiru08:03
Here it is. The battery light is red too.
Eskaleringer
Conversations someone asked a person to look at, worked in one list.
Eskaleringer
Customer messages a workflow or a teammate asked a person to answer
Ventende4
Løst i dag9
Søg efter kundebeskeders…VentendeI gangLøstAfvist
| Besked | Fra | Opdrået af | Grund | Hvornår | Status |
|---|---|---|---|---|---|
| My mother cannot breathe well at the hotel, do we cancel tomorrow?Hannah Becker | Hannah Becker | Automatisering | Health concern | 8 min ago | Ventende |
| The guide never came to the hotel at 4:30Carlos Vega | Carlos Vega | En holdkammerat | Asked for a manager | 22 min ago | Ventende |
| I want my money back for the Rainbow Mountain dayOlivia Brown | Olivia Brown | Automatisering | Refund request | 41 min ago | I gang |
| Can we bring our dog on the Sacred Valley tour?Léa Martin | Léa Martin | En holdkammerat | Not in the policy | 1 h ago | Ventende |
| Train tickets show the wrong passport numberTom Hughes | Tom Hughes | Automatisering | Booking error | 2 h ago | Ventende |
| Porter left my bag at the wrong campsiteSven Larsen | Sven Larsen | En holdkammerat | Lost item | 3 h ago | Løst |
| We need an invoice with our company tax numberAkira Sato | Akira Sato | Automatisering | Invoice request | 4 h ago | Løst |
Shared Lines Where You Work
The same lines open in Inbox and Voice beside a person’s own, as a shared mailbox does in Mail.
Recepção · Studio Lume+55 11 3061-2240 · Studio LumeOpringningerBeskederBeskedboksOptagelserKø-konsol42 opkald
Renata AlvesIndgående opkald · Optaget10:423:18+55 11 99412-7781Missede opkald10:15Juliana PradoUdgående opkald · Optaget09:581:46Camila RochaIndgående opkald · Optaget09:314:05Fernanda LimaIndgående opkald · Optaget09:072:22Larissa MouraUdgående opkald08:490:58
Reports and Rules
Measure the team and decide what happens automatically
See how fast the team answers, how customers rate it and where tickets, conversations and calls pile up, with every table ready to export. The SLA warnings, notices and hand-offs are Automations rules the business sees, changes or switches off.
Rapporter
Hvordan dine billetter, samtaler og opkald går
OversigtRapporterTilfredshedTrådeDial CallsDial Call QualityDial Missed Targets
Åben47
Tildelt ingen6
Løst i dag23
Gennemsnitlig første svar18 min
Gennemsnitlig opløsning6 h 40 min
Overholdelse af SLA94%
Tilfredshed91%
Åbn billetter efter prioritet
LavMellemHøjUrgent
Volumen pr. kanal
WhatsAppE-mailWalk-inTelefonChatPortal
Billetvolumen, sidste 14 dage
30/1031/1001/1102/1103/1104/1105/1106/1107/1108/1109/1110/1111/1112/11
Tilfredshedsoptælling
One survey a set time after a ticket is resolved, never twice, with the types it skips. Paused until switched on.
Rapporter
Hvad kunderne sagde efter deres billet var løst
RapporterTilfredshedTrådeDial CallsDial Call QualityDial Missed Targets
Sidste 7 dageSidste 30 dage
Gennemsnitlig vurdering4,6
Perioden før4,4
Bedømmelser128
Udfyldte spørgeskemaer42 %
Hvordan kunderne vurderede5 stjerner864 stjerner273 stjerner92 stjerner41 stjerne2
Ved agentCamille Girard4,8 fra 41 vurderingerHugo Lefebvre4,7 fra 33 vurderingerInès Morin4,5 fra 29 vurderingerThomas Pelletier4,2 fra 25 vurderinger
Alle vurderinger
| Bedømmelse | Billet | Kunde | Agent | Grund | Kommentar | Besvaret |
|---|---|---|---|---|---|---|
| 5 | Anniversary dessert with a candleNadia Benali | Nadia Benali | Camille Girard | Fast response | They remembered everything. Merci! | 2026-11-12 |
| 5 | Private dining for 14 on SaturdaySarah Klein | Sarah Klein | Hugo Lefebvre | Knowledgeable agent | Hugo planned the whole menu with us. | 2026-11-12 |
| 4 | Gift card balanceOlivier Côté | Olivier Côté | Inès Morin | Fast response | Quick and clear. | 2026-11-11 |
| 2 | Charged twice for the tasting menuPaul Desrosiers | Paul Desrosiers | Thomas Pelletier | Too slow | The refund took three days. | 2026-11-11 |
| 5 | Gluten-free tasting menuMarc-André Roy | Marc-André Roy | Camille Girard | Knowledgeable agent | The kitchen made every course for me. | 2026-11-10 |
| 4 | Scarf left at table 12Julien Tremblay | Julien Tremblay | Hugo Lefebvre | Fast response | Found and kept for me. | 2026-11-10 |
TilfredshedsoptællingUndersøgelsen kører som automatiseringen "Spørg kunden, hvordan deres billet gik".Send en CSAT-undersøgelse efter, at en billet er løst eller lukketSendforsinkelseMed det samme1 time24 timerUndersøgelsespromptHvor tilfreds er du med løsning af din ansøgning?Kode for årsagerFast responseKnowledgeable agentIssue not resolvedToo slowAndreUdeluk billettyperSpørgsmålComplaintForespørgselVedligeholdelseAnsøgningGem CSAT-indstillinger
Handle Time
How long each person and each ticket type takes, over the last 30 days, ready to export.
Rapporter
SLA og billetvolumen, sorterbar og eksporterbar
OversigtRapporterTilfredshedTrådeDial CallsDial Call QualityDial Missed Targets
Handle Time by Person, Last 30 DaysEksport CSV
| Person | Billetter | Mangelforhold detalje | Minutes per Ticket |
|---|---|---|---|
| Beatriz Santos | 64 | 1.152 | 18,0 |
| Renata Alves | 51 | 1.071 | 21,0 |
| Thiago Moreira | 38 | 912 | 24,0 |
| Camila Rocha | 33 | 561 | 17,0 |
| Lucas Ferreira | 27 | 648 | 24,0 |
| Juliana Prado | 19 | 342 | 18,0 |
Handle Time by Ticket Type, Last 30 DaysEksport CSV
| Type | Billetter | Mangelforhold detalje | Minutes per Ticket |
|---|---|---|---|
| Remarcação | 72 | 864 | 12,0 |
| Reclamação | 31 | 1.085 | 35,0 |
| Pergunta | 58 | 522 | 9,0 |
| Reembolso | 17 | 663 | 39,0 |
| Vale-presente | 29 | 348 | 12,0 |
| Produto | 25 | 450 | 18,0 |
Automationer
Every warning, notice and hand-off is a rule in plain words, with its runs, to change, pause or switch off.
Automationer
Ny automatisering
ReglerSkabelonerLøb
Tændt14Kører · 7 Dage1,286Vellykket99%Fejl · 7 dage9
| Automatisering | Hvornår | Derefter | Sidste 7 dage | Sidste udførelse | Status |
|---|---|---|---|---|---|
| Ask the customer how their ticket wentAfter a ticket is resolved | After a ticket is resolved | Send the survey | 212 | 11/12/2026 10:42 | Aktiv |
| Warn the agent a ticket’s clock is nearly outTicket clock nearly out | Ticket clock nearly out | Warn the agent | 96 | 11/12/2026 11:05 | Aktiv |
| Tell the agent a ticket’s clock ran outTicket clock ran out | Ticket clock ran out | Tell the agent it is overdue | 31 | 11/12/2026 09:17 | Aktiv |
| Tell an agent a ticket is now theirsTicket assigned | Ticket assigned | Tell the agent | 384 | 11/12/2026 11:12 | Aktiv |
| Tell the team a callback is dueCallback due | Callback due | Tell the team | 57 | 11/12/2026 10:30 | Aktiv |
| Note on the ticket when its Dispatch task is completedOpgave udført | Opgave udført | Note the outcome on the ticket | 143 | 11/12/2026 08:55 | Aktiv |
| Tell the approvers a request waits for sign-offRefund, comp or escalation needs approval | Refund, comp or escalation needs approval | Tell the approvers | 18 | 11/11/2026 17:40 | Aktiv |
| Give new tickets to a teamBillet oprettet | Billet oprettet | Give the ticket to the team | 12 | 11/06/2026 14:20 | Pauseret |
Dataregler
Decide what each person on the team can see.
Dataregler
Dit dataadgangsstil: hvor mange regelsæt eksisterer, hvad er omfattet, og hvem de gælder for.
Ny regel
6Rule sets5Restricted apps3Location-scoped24Teammedlemmer3 forbindelser
Rules by TargetHold · 4Bruger · 2
Most Restricted Apps
DeskLedgerPaymentsDealsWorkforce
RegelsætFront office scopeHold: Front officeApps: Desk, Bookings Lokationer: 1 valgtRedigerSletMaintenance onlyHold: MaintenanceApps: Desk, Dispatch Lokationer: AlleRedigerSletClaremont branchHold: Claremont lettingsApps: Alle Lokationer: 1 valgtRedigerSletAccountsHold: AccountsApps: Ledger, Payments, Desk Lokationer: AlleRedigerSletWeekend coverBruger: Sipho DlaminiApps: Desk Lokationer: 2 valgtRedigerSletLetting agent, Sea PointBruger: Megan FourieApps: Desk, Deals Lokationer: 1 valgtRedigerSlet
Administrer Medlemmer →Konfigurer politikker →Søg
Calisto’s search finds tickets, requests and articles.
Alle billetter
The full customer-service inbox
Ny billet
EmnePrioritetStatusForfaldsdatoModtager
Boiler pressure dropping again#a7f2d9c4 · Gemma Holt · IncidentUrgentÅbenReply in 12mCallum B.
Quote for a new bathroom suite#0b9e6f13 · Raj Patel · ForespørgselMellemI gangResolve in 3dSophie W.
Engineer left mud on the carpet#c84a10de · Helen Price · ComplaintHøjÅbenReply 45m overdueSophie W.
Gas safety certificate copy#6e2b57a9 · Tom Ashworth · ForespørgselLavÅbenReply in 6hTildelt ingen
Radiator in the hall stays cold#f1d03c88 · Aisha Khan · VedligeholdelseMellemVenterResolve in 1dCallum B.
Combi boiler service booking#3c7e2a10 · Mark Ellison · ForespørgselLavÅbenReply in 7hDev M.
Søg DeskboilerDesk
Boiler pressure dropping againBillet · #a7f2d9c4 · Gemma Holt · ÅbenCombi boiler service bookingBillet · #3c7e2a10 · Mark Ellison · ÅbenBoiler making a banging noiseBillet · #5d19b4e7 · Priya Shah · LøstNew boiler for a three-bed semiForespørgsel · Heating · Owen Clarke · Became a ticketWhat to do if your boiler loses pressureHelp article · UdgivetResetting your boiler after a power cutHelp article · Udgivet
Rapporter
Hvad kunderne sagde efter deres billet var løst
RapporterTilfredshedTrådeDial CallsDial Call QualityDial Missed Targets
Sidste 7 dageSidste 30 dage
Gennemsnitlig vurdering4,6
Perioden før4,4
Bedømmelser128
Udfyldte spørgeskemaer42 %
Hvordan kunderne vurderede5 stjerner864 stjerner273 stjerner92 stjerner41 stjerne2
Ved agentCamille Girard4,8 fra 41 vurderingerHugo Lefebvre4,7 fra 33 vurderingerInès Morin4,5 fra 29 vurderingerThomas Pelletier4,2 fra 25 vurderinger
Alle vurderinger
| Bedømmelse | Billet | Kunde | Agent | Grund | Kommentar | Besvaret |
|---|---|---|---|---|---|---|
| 5 | Anniversary dessert with a candleNadia Benali | Nadia Benali | Camille Girard | Fast response | They remembered everything. Merci! | 2026-11-12 |
| 5 | Private dining for 14 on SaturdaySarah Klein | Sarah Klein | Hugo Lefebvre | Knowledgeable agent | Hugo planned the whole menu with us. | 2026-11-12 |
| 4 | Gift card balanceOlivier Côté | Olivier Côté | Inès Morin | Fast response | Quick and clear. | 2026-11-11 |
| 2 | Charged twice for the tasting menuPaul Desrosiers | Paul Desrosiers | Thomas Pelletier | Too slow | The refund took three days. | 2026-11-11 |
| 5 | Gluten-free tasting menuMarc-André Roy | Marc-André Roy | Camille Girard | Knowledgeable agent | The kitchen made every course for me. | 2026-11-10 |
| 4 | Scarf left at table 12Julien Tremblay | Julien Tremblay | Hugo Lefebvre | Fast response | Found and kept for me. | 2026-11-10 |
TilfredshedsoptællingUndersøgelsen kører som automatiseringen "Spørg kunden, hvordan deres billet gik".Send en CSAT-undersøgelse efter, at en billet er løst eller lukketSendforsinkelseMed det samme1 time24 timerUndersøgelsespromptHvor tilfreds er du med løsning af din ansøgning?Kode for årsagerFast responseKnowledgeable agentIssue not resolvedToo slowAndreUdeluk billettyperSpørgsmålComplaintForespørgselVedligeholdelseAnsøgningGem CSAT-indstillinger
On a Phone
Work the queue from a phone, with or without signal
Answer, assign and resolve from a phone. A swipe gives you a ticket or resolves it, with Undo, and the queue, requests and articles open with no signal; anything written offline is sent once you are back.
Your tickets, the clocks running out and what nobody has picked up.
Mine åbne billetter9Overtrædelse af SLA3
Overtrædelse af SLASe alleRefund for the cancelled support actBen TaylorTickets never arrived by emailLiam O’ConnorAccessible parking for SaturdayPriya Raman
Behøver digTildelte billetter5Tildelte ikke samtaler3Eskaleringer2Tilbagekaldelser venter4Afventende anmodninger6
Reply QueueAlle billetterWheelchair seats for Friday’s showGrace NguyenLost phone near the barMia Russo
Medhjælper-apps
Hvor Desk rører ved alt andet.
4 of these 8 connections are in your plan today; the others are their own apps.
Desk
Dispatch
Payments
Bookings
Orderflow
Navigator
Mail
Automations
Legal
Dispatch
Send to Maintenance puts a ticket in Dispatch’s requests, many tickets become one work order, and each step of the work lands on every ticket on it.
Payments
A refund from a ticket is Payments’ own refund on the charge, under the business’s refund policy and money settings.
Bookings
The customer’s bookings show beside the ticket, and a ticket about a reservation moves it from the Resolve It panel.
Orderflow
The customer’s recent orders show beside the ticket, and a ticket can name the order it is about.
Navigator
A client raises a case in the business’s portal and it arrives as a Desk ticket, followed there.
An emailed reply opens Mail’s composer over the ticket and is recorded on the ticket once it is sent.
Automations
The SLA warnings, the notices and the satisfaction survey are Automations rules the business sees and changes in Desk ▸ Automations.
Legal
A request sent to Legal arrives on its Requests queue and opens a matter instead of a ticket.
Prissætning
Ingen opsætningsomkostning. Betal, når du begynder at bruge.
The service desk, with team messaging and team calling beside it.
Calisto Threads og Calisto Dial
Hvert solgt alene eller med Desk, pr. agent, på hver konto. Et tal er én pris uanset hvor det befinder sig.
Priced per agent
Calisto Threads, team messaging
€25/agent/mo
Calisto Dial, team calling
€35/agent/mo
Each number
€9/number/mo
Outbound minutes
Published per-destination rate
Calls into local and national numbers
No charge
Month to month, with no minimums, no setup fee and no support tier. Suggested answers are included, and porting a number in carries no charge.
Anbefalet til dig
Virker godt sammen.
Calisto Dispatch
Calisto Ops
Requests and work orders, tasks assigned by who is free and near, templates and recurring work, the team and its contractors, routes by road, service levels and analytics, and the day worked from a phone with no signal.
Learn more →€65/user/mo
Calisto Payments
Calisto Commerce
The providers you connect in each country, every payment, refund and chargeback, payouts matched to the payments they pay out, what a buyer may pay with, pay links, fiscal providers and your devices.
Learn more →2%of revenue
Calisto Bookings
Calisto Orderflow
Calisto Ops
One queue for every channel, stages moved one at a time, exceptions and service levels, picking, packing and shipping from the right place, carriers, couriers and your own drivers, returns, every floor that fulfills, and the floor worked from a phone with no signal.
Learn more →€60/user/mo
Calisto Navigator
Calisto Navigator
A portal with its own journey and messages, each client’s own records, unlimited clients signing in without passwords, and its own domain.
Learn more →€30/portal/mo
Calisto Mail
Calisto Automations
Calisto Ops
Rules that start from your Calisto apps, a schedule or a date and act across them all, every app’s automatic messages as rules, sequences that follow up until a person acts, and every run on record.
Learn more →€55/user/mo
Calisto Legal
Anbefalet til
Brancherne, der driver Desk, og hvad hver af dem driver den for.
Hotels & ResortsGæsteskjorte
Anmodninger, klager og krav med folio vedhæftet
Hotels & Resorts på Calisto →Lejlejligheder med serviceService desk
Questions and problems, in one queue
Lejlejligheder med service på Calisto →Lejeboliger på kort tidService desk
Questions and problems, in one queue
Lejeboliger på kort tid på Calisto →Live Music & FestivalsService desk
Questions and problems, in one queue
Live Music & Festivals på Calisto →Marathons & EnduranceService desk
Questions and problems, in one queue
Marathons & Endurance på Calisto →Kunstnere & TalenterService desk
Questions and problems, in one queue
Kunstnere & Talenter på Calisto →Sportsagenter og atleterService desk
Questions and problems, in one queue
Sportsagenter og atleter på Calisto →Begivenhed & ProduktionsudlejningService desk
Questions and problems, in one queue
Begivenhed & Produktionsudlejning på Calisto →Rekreation og leje af køretøjerService desk
Questions and problems, in one queue
Rekreation og leje af køretøjer på Calisto →Attraktioner og parkerService desk
Questions and problems, in one queue
Attraktioner og parker på Calisto →Hjemme- og faglige tjenesterKundeservicebord
Tilbagekald, garantiopkrævninger og klager med jobhistorik
Hjemme- og faglige tjenester på Calisto →Ejendom og husens inspektionKundeservicebord
Questions and re-inspection requests with the report attached
Ejendom og husens inspektion på Calisto →Coworking-RumMedlemsstøtte
Medlemsanmodninger og problemer med deres plan vedhæftet
Coworking-Rum på Calisto →Online-butikkerKundeservice
Retur og udstedelser på en struktureret formular, ikke i DM'er
Online-butikker på Calisto →In-Person RetailersKundeservice
Retur, bytte og problemer med købshistorik
In-Person Retailers på Calisto →Spec Sheet
Alt inkluderet i Calisto Desk.
Tickets
- All Tickets, My Tickets and Unassigned: one queue as a list, a board or a calendar, the next answer due first
- Unassigned lists open tickets only; My Tickets keeps what you resolved
- My Tickets in every business you work for, each opening in its own business
- Saved views as filter presets on the queue
- The count band: open, unassigned, breaching and resolved today, over the whole queue
- New Ticket with requester, type, priority, team, custom fields and files, from any width
- Five statuses: open, in progress, waiting, resolved and closed; four priorities
- Ticket types with an icon, a color, a default priority, a default team, the skills they need, fields and their own SLA targets
- Required fields enforced on every create, from the composer, the portal or another app
- A ticket names one record: a reservation, an order, a member, a contact, a job, a piece of equipment, a coaching client or a race entry
- A case about a record takes that record’s person as its requester
- The customer’s bookings, orders, payments and related tickets beside the ticket
- Replies: one library, shared or personal, each able to set status, priority, assignee and tags
- An emailed reply opens Mail’s composer; a text or WhatsApp leaves from the business’s own number or line
- A reply is recorded on the ticket only once it has left, with how it was sent
- Internal notes, files added after the ticket was made, and an activity timeline
- @mentions in an internal note tell that person, with Reply and Add Note on the notice
- A customer’s emailed answer lands on the ticket
- Side conversations: email a supplier, an owner or another team from the ticket; their answers stay on it and the customer never sees them
- Merge duplicates into the ticket that carries on, from the ticket or in bulk; each merged ticket says where it went
- Child tickets for each part of a bigger case, often for another team; the parent shows each one’s status, and its holder is told when the last is resolved
- Time on a ticket: start and stop a timer or log time worked, in the same time records as every other app
- Assign, Assign to Me (never takes a colleague’s ticket) and Team
- Bulk Resolve, Merge, Unassign and Delete
- A status or edit made over a colleague’s newer change is refused, and they are told
- Claims: tickets of type claim, with the item, the damage, photos, liability and a cost estimate in its own currency
- Request Comp and Escalate from the ticket
Requests and Doors
- Requests as a list or a board: pending, in progress, completed, converted and cancelled
- New Request with Send To: Desk, or a team such as Legal
- Convert to Ticket (two presses open the same ticket) and Resolve without a ticket
- A request sent to Legal opens a matter there, and its page links the matter
- Doors that write a ticket: the client portal, a kiosk, a room’s TV, an owner’s report, Inbox’s Create Request and the sticker on a client’s equipment
- Stays, Fit and Trades work the cases about their records on Desk’s own queue
Teams, Routing and Suggested Answers
- Teams such as Front Desk or Billing, and who is on each, in Settings ▸ Tickets ▸ Teams
- Each person’s skills and languages, which routing reads
- Give each new ticket to someone on a team: whoever has gone longest without one, whoever holds the fewest, or whoever has the skills its type needs
- Someone online first, and only people on the clock, each a setting; a ticket nobody qualifies for stays on Unassigned
- Suggested answers: on each new ticket, an answer written from your published articles for a person to send, at your confidence level and checked against them
- The same answers can go out first on a shared mailbox and on Threads conversations; what cannot be answered goes to the team as an escalation
- Routing and suggested answers are Automations rules that start paused
Service Levels and Approvals
- First-response and resolution targets per priority, with overrides per ticket type
- Counted on the business’s own hours, or round the clock
- A change of priority or type re-applies the targets from when the ticket was opened
- Each clock’s at-risk and breach moment announced once
- One SLA screen for ticket targets, Threads conversation targets and Dial answer targets
- A goodwill comp or an escalation waits on the business’s approval routing, decided from the Approvals panel
- A refund is Payments’ own refund on the charge, under the business’s refund policy
- Claim estimates, refunds, comps and charges follow the owner’s money settings; a figure not shared reads Not shared with you
- Data Rules decide what each member sees, checked before every read
Resolve It
- Send to Maintenance puts the ticket in Dispatch’s requests, and Take Back while it waits
- Create Work Order makes the job at once, for a business where one person does both
- Many tickets on one work order, each showing where the work stands
- Create a Dispatch task from the ticket; its outcome is written back
- Move the reservation and issue the refund from the ticket
Knowledge
- Articles by category, as drafts, published or archived, with views and readers’ Was This Helpful answers
- Who Sees It: customers and the team, or the team only; Team Notes on any article, for the team alone
- Categories two levels deep, added in Settings ▸ Knowledge
- An article for one Location or every Location
- Each edit keeps the version before it
- Suggest an Article while replying
- A help center for each business: search, categories and articles in the business’s brand, at Calisto’s address or the business’s own domain
- Submit a Request on the help center is one of your Forms forms, and writes a ticket
- The help center as a section on your website or client portal, and the help widget on any site
- The same articles feed suggested replies, the client portal’s assistant and a website’s chat
Calisto Threads
- Every business line, booking-site thread, shared mailbox and number’s voicemail in one view
- All, Mine, Unassigned and Closed, then one view per line and per shared mailbox
- Each waiting customer’s clock, suggested answers and Create Ticket on a conversation
- Escalations worked in one list
- Add a Shared Inbox: the line, who answers it and its routing
- Lines, Business Hours, Replies, Shared Mailboxes, Who Answers, suggested answers and Webhooks in Settings ▸ Threads
- A Threads seat for each person who answers a business line
Calisto Dial
- The Agent Console: the callers waiting in the business’s queues, Take Calls, the caller’s context, Create Desk Ticket, Log Call to Deals and the wrap-up
- Calls, voicemail, contacts and the keypad
- Live Calls, Callbacks, the receptionist’s bookings to review, and Recordings with transcripts
- Callbacks waiting, booked for a time, overdue and returned today; Call Now spends an attempt
- Add a Shared Line: the number (or Get a Number), who answers it, its ring group and call flows
- Numbers, Registrations, Tracking, Local Presence, Porting, Masked Calling and Voicemail Drop
- Calling Policy, Extensions, Ring Groups, Call Flows, Queues, Routing Rules, Backup Answering and the virtual receptionist’s bookings
- A number for each Location, its calls carrying that Location
- A Dial seat for each person who answers a business number
Reports and Rules
- One Reports workspace: Overview, Reports, Satisfaction, Handle Time, Suggested Answers, Threads, Dial Calls, Dial Call Quality and Dial Missed Targets
- Sortable, exportable report tables
- The satisfaction survey a set time after a ticket is resolved, once per ticket, with excluded types
- SLA warnings, notices, approvals and Dispatch hand-offs as Automations rules in Desk ▸ Automations
- Ticket events for the business’s own rules: created, status changed, assigned, message added, resolved, merged and every child resolved
On a Phone
- Tab bar: Home, Tickets, Threads and Dial; Knowledge in the menu
- Home: My Open Tickets, Breaching SLA, Needs You and the Reply Queue
- Swipe to Assign to Me or Resolve, each with Undo; Select opens the batch bar
- Linked tickets, the time card and side conversations on the ticket at phone width
- Home, the queues, Claims, Requests and Knowledge open with no signal when Keep Desk on This Device is on
- A new ticket, request or note made with no signal is sent once back
- Pushes: Assign to Me, Reply, Approve, Decline and Call; Add Note from the notification center
- Share a photo, PDF or message to Desk: a new ticket or one already open
- Shortcuts: My Tickets, Unassigned, New Ticket and Escalations
- Windows widgets: Service Queue and Breaching SLA
- Calisto’s search finds tickets, requests and articles
Connected to Calisto Pro
- Calisto Threads and Calisto Dial, each sold on its own per agent
- Dispatch for maintenance, work orders and tasks
- Payments for refunds; Bookings and Orderflow beside the ticket
- Navigator’s client portal, Mail for emailed replies, Automations for every rule
- Shared lines also open in Inbox and Voice beside a person’s own
Ærlige svar
Questions about Calisto Desk
They open as sections of Desk and are each sold on their own, per agent, with or without Desk. Calisto Ops includes Desk; Threads and Dial are paid on every account. An account with only one of them opens Desk at that section.
Through the lines and numbers on the business’s account. A line Routed by Threads arrives in Threads’ conversations, assigned and timed, and a number Routed by Dial follows its call flows. A ticket links the conversation or the call, never copies it.
An email reply opens Mail’s composer over the ticket, and a text or WhatsApp leaves from the business’s own number or line. The ticket records the reply once it has left, with how it was sent.
Send to Maintenance puts the ticket in Dispatch’s requests, and the person in charge of maintenance makes one work order from the tickets that are one job. Each step of the work lands on every ticket on it, and customer service answers the customer.
A refund is Payments’ own refund on the charge, under the business’s refund policy. A comp or an escalation waits on the business’s approval routing and is decided from the Approvals panel. Amounts follow the owner’s money settings.
Only if the business runs round the clock. Targets are counted on the business’s own hours, the one schedule every Calisto app reads, and changing a ticket’s priority or type re-applies them from when it was opened.
Only the rules you leave on. The SLA warnings, the notices and the hand-offs from Dispatch are Automations rules, and the satisfaction survey is one that starts paused. Each is changed or switched off in Desk ▸ Automations.
Yes, when you switch it on. It answers only from the articles you publish, at the confidence level you set, and each answer is checked against them before it goes out. On a new ticket it suggests the answer for a person to send. On a shared mailbox or a Threads conversation it can answer first. Anything it cannot answer, or a customer asking for a person, goes to the team.
Each business has its own help center, in its own brand and on its own domain if you connect one. Your seat is yours, so My Tickets lists your tickets in every business you work for, and each opens in its own business.
Put your people on teams, give them skills and languages, and turn on routing: each new ticket goes to someone on the team, by who has gone longest without one, who holds the fewest, or who has the skills its type needs. You can prefer someone online and only give tickets to people on the clock.
Yes. Port it in, or move a number already used in Voice from a person’s own account to the business. It keeps its digits and its number price.
