SWITCH FROM TRENGO
Trengo to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Funktion for funktion
Calisto Desk ved siden af Trengo
- 21 I begge
| 21 funktioner | Calisto Desk | Trengo |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Intake | ||
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Suggested Replies From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Automatic Answers FirstCalisto: automatic answers can go first on every Threads conversation, or only when the team is away, from the business's published articles; what cannot be answered goes to the team.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Round-Robin AssignmentCalisto: conversations and tickets are given to whoever has gone longest without one, through one assignment engine (with Threads).Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
Hvad der bevæger sig
Flyt dine data fra Trengo
Dine data læses i din egen browser og sendes til din Calisto-konto. Calisto ser aldrig dit login for det gamle system.
Fra en eksportfil
Eksporter dine data fra Trengo og drop filen ind. Den læses i din browser og kortlægges på Calisto.
Enhver regneark, du eksporterer fra Trengo, kan kortlægges på Calisto, kolonne for kolonne.
Moving from Trengo
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
Læs mere
Alt Calisto gør her
Siderne bag denne sammenligning: sektoren, appsene og guiderne.