SWITCH FROM FRESHDESK
Freshdesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Funktion for funktion
Calisto Desk ved siden af Freshdesk
- 32 I begge
| 32 funktioner | Calisto Desk | Freshdesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Parent and Child TicketsCalisto: a part of a bigger case becomes a child ticket, often for another team; the parent shows each child's status and its holder is told when the last is resolved.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Time on TicketsCalisto: a timer or time logged on the ticket, billable or not, in the same time records and timesheets as every other app.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Suggested Replies From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Articles for the Team OnlyCalisto: an article is for customers and the team or for the team only, and any article carries Team Notes only the team sees.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| A Help Center per Business, Sections per ProductCalisto: each business has its own branded help center, with a top-level category for each product, and the help center can be a section of any website or client portal.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Routing by Skills, Load or TurnCalisto: each new ticket goes to someone on a team with the skills and languages its type needs, or by turn or by load.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Automatic Answers on a Shared MailboxCalisto: a customer's email to a shared mailbox is answered automatically from the published articles, at the business's confidence level, in the same email thread; what cannot be answered stays for the team.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Offline Access on MobileCalisto: Home, the queues, requests and knowledge open with no signal; a new ticket, request or note is sent once back.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Kontrolleret 29. okt. 2026Kilde | Ja | Ja |
Hvad der bevæger sig
Flyt dine data fra Freshdesk
Dine data læses i din egen browser og sendes til din Calisto-konto. Calisto ser aldrig dit login for det gamle system.
Fra en eksportfil
Eksporter dine data fra Freshdesk og drop filen ind. Den læses i din browser og kortlægges på Calisto.
Enhver regneark, du eksporterer fra Freshdesk, kan kortlægges på Calisto, kolonne for kolonne.
Moving from Freshdesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
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